The Service Arm for All Liebert Products
We have the industry-leading technical expertise, top onsite response times and the most sophisticated parts logistics in the industry. Service integrated with design engineers to maintain a closed loop feedback environment, constantly building a kowledge base to resolve issues faster.
As your service level increases, your
AVAILABILITY increases.
ANNUAL PREVENTIVE
MAINTENANCE VISITS
The only way to ensure a high availability is through a comprehensive preventive maintenance program performed by factory trained technicians.
• We Are The Experts
• Over 450 power customer engineers (CE) in the United
States alone –twice that of next largest manufacturer.
• Each CE has 450 hours of hands-on experience
before ever working on your critical infrastructure.
• Minimum of 20 hours of training/continuing
education each year per CE.
• Lowest error rate in the industry - on average we can
perform 5,000 service events without an error.
• Our Power Technical Support group has an average of 17
years of experience supporting Liebert equipment.
• Speed
• Onsite response time of less than 2 hours anywhere in
the US.
• 100,000 calls per year with an average resolution in
under 3 minutes.
• Expedited battery parts delivery supported by multiple
stocking locations for fast delivery.
• Parts
• $10 million in parts inventory distributed
throughout the US for assured availability.
• Nearly 100% of emergency parts orders are
delivered in less than 24 hours.
• Factory specified parts means maximum
performance and safety standards compliance
(UL and CSA)
• Fresh battery inventory with newest date codes.

THE LIEBERT SERVICES CRITICAL
DIFFERENCE FOR
Liebert Services is the largest service organization of any OEM that manufactures power equipment for data center infrastructure support.
With our technical support and design engineering resources, our field service organization is fully backed to provide you with the best and most current service for your equipment.
Power Service, You Can Rely on Us:
• We are the Experts — Because we are the OEM, we are
the experts on Liebert equipment. We have the engineering
specifications, access to updates and changes, knowledge of
current issues and how to fix them correctly.
With the most comprehensive and rigorous training and job
progression process in the industry our Customer Engineers
are the data center services experts.
• We Have the Best Tools — We invest in the most advanced
tooling and instrumentation available. Each CE has over
$10,000 in gear with him at all times, so any issue can be
resolved as quickly as possible.
• We Have the Parts — To make sure we get the right part to
the right place at the right time we have the industry’s most
sophisticated parts logistics system. This means, no matter
where you are in the US we have a parts warehouse close, to
serve you.
• Your Partner in Safety and Support — Emerson Network
Power Liebert Services maintains and follows all safety and
compliance regulations necessary to keep CE’s from harm,
and protect our customers from liability.
• Account Management for Peace of Mind — Customer
Relationship Management (CRM) - A customer advocate
and proactive partner to coordinate and manage all your
service needs.
Customer Services Network – Online tool with equipment
service history, customer training, service reports and factory
notices. Comprehensive service knowledge at your fingertips.
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00129 (07/10)
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2010 Emerson Electric Co.

Account Management Services
From proactive, customer advocates who manage enterprise-wide services, to tools available for your use online, Emerson Network
Power, Liebert Services has all of the tools and support you need for your growing and dynamic business needs .
Customer Relationship Management customers see a dashboard of unique information when they log in to
Customer Services Network based on their datacenter.
• Customer Relationship Management (CRM)
• Single point of contact for all scheduling, issue
management and enterprise-wide reporting.
• Coordinator of all service activities and site
implementation planning.
•Facilitator of client quarterly business review sessions.
• Customer Resolution Center (CRC)
• When calling 800-Liebert you will always be
connected with a live person, you will never reach an
answering service or voicemail.
• With the largest customer support team in the
industry we achieve an average call resolution time of
under 3 minutes.
• The CRC is a state of the art call center equipped with
technology indicating weather patterns and natural
disasters that could affect customer data centers.
• Customer Services Network (CSNet)
• Track the maintenance status and view the report on
every piece of power and cooling equipment under
contract or warranty.
• Get customized online tools for direct access to vital
information about your data center including
warranty expiration notification.
• CSNet is always available through an Internet
connection 24 x 7.
• Easy access to user training videos that take you
through your equipment step-by-step.
• CSNet can streamline your facility management
processes for a single datacenter or a global
information network.

Through a proactive advocate, a phone call or your online account; all the tools you need to manage your data center are ready for you.
Account Management, You Can Rely On Us:
• Single Contact — Let your Customer Relationship Manager
(CRM) be your proactive customer advocate to help you
navigate through all of your enterprise wide services.
• Unparalleled Customer Service — Customers with CRM
services get custom programs that meet their ever changing
needs. Even your Customer Services Network (CSNet)
interface is tailored to your unique needs.
• Always Available — Never deal with an answering machine
or voicemail when utilizing the Customer Resolution Center
(CRC); it’s always available, so your datacenter is always
available.
• Quick Response — With a guaranteed response time of four
hours or less, our average on site response time in 2009 was
1.67 hours. With over 650 field engineers and technicians
we’re available nationwide, because that’s where you are.
• Accuracy Due to Expertise — We complete over 90% of
emergency service calls within 24 hours. We make things
happen when you need them to, and we fix it correctly.
• Global infrastructure — The Emerson Network Power
organizational family provides you with an infrastructure and
support that only we can provide. Whether it’s in finding best
practices for your unique needs or calling on one of our other
sister companies for support, your solution is within a single
source.
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00133 (07/10)
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2010 Emerson Electric Co.

Professional Assessment Services
A professional assessment can help you identify gaps in power and cooling infrastructure, reduce operating costs, improve IT system availability and plan for additional IT capacity. A full range of Liebert Services professional assessments have been designed to encourage informed decisions that enhance the performance of your data center.
• Availability, Performance and Cost Control
•Cooling Assessments enhance IT system availability by
eliminating hot spots and providing vital recommendations
for data center expansion and optimization planning.
•Electrical Assessments ensure optimum electrical
infrastructure performance, identify gaps in
preventive maintenance needs, determine existing
equipment condition and performance, and
recommending improvements to enhance availability.
•Data Center Efficiency Assessments identify
opportunities to significantly reduce data center
energy costs without compromising availability.
• Safety & Compliance
•Short Circuit & Coordination Studies ensure proper
performance of circuit protection systems, avoiding
damage to critical systems and protecting your data
center from nuisance trips.
•Arc Flash Studies and Training help you identify and
mitigate potential electrical hazards, protect your
employees and contractors, and maintain compliance
with safety regulations.
•One-Line Diagram updates help you maintain
compliance with safety regulations and provide
accurate technical documentation for safe and error-
free maintenance of your data center infrastructure.
Optimize your use of data center space, power and cooling capacity.

THE LIEBERT SERVICES CRITICAL DIFFERENCE
FOR
Emerson Network Power’s comprehensive portfolio of testing and assessment services ensure data center performance, cost effectiveness, safety and compliance without compromising availability.
Tailor-made professional assessment programs deliver clear recommendations with detailed analysis to validate improvements and investments necessary to get the most out of your data center.
Professional Assessments Service, You Can Rely On Us:
• Expertise — With industry leading expertise in assessment
techniques, we have the experience and state-of-the-art
tools to deliver superior analysis of data center performance
and improvement opportunities.
• Comprehensive Reports — Reports are complete with site
survey data and clear, detailed recommendations for
improved data center performance, availability, efficiency,
safety and compliance.
• Customer Focus — All Professional Testing and Assessment
offerings can be tailor-made to meet customers’ needs.
• Return On Investment — Data and recommendations
from Professional Testing and Assessment reports
are designed to provide the data center manager
with quantifiable justification for any recommended
improvements needed to enhance data center
performance, efficiency, safety and compliance.
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00132 (07/10)
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2010 Emerson Electric Co.

Liebert Remote Monitoring Services
Liebert is your total monitoring solution. A proven and reliable means to know the health and status of your critical equipment. From simple alarm notification and custom escalation plans to proactive diagnostics. Liebert Services remote monitoring captures critical system data and turns it into action
• Identify failures faster
•With our advanced communications system, we monitor
a real-time connection between your critical equipment
and our Monitoring system. Your connection is secure
and guaranteed.
•We monitor all critical equipment in your data center from
critical power, cooling, generator, ATS and sensor
monitoring. Liebert or non-Liebert, we monitor it all.
• Comprehensive monitoring reports help you understand
your critical systems to take proactive steps to ensure your
system availability.
• Root cause analysis
•Trending data and remote diagnostics allow Liebert
Services to help you find the cause of a problem. Our
technical support staff is always there to help.
•We know when there is a problem or when one is
developing in your critical system
• Escalation Strategy
•With our premium remote monitoring and remote
services, we offer service escalation to notify or dispatch
your customer engineer of any system anomaly that
requires action.
• An escalation plan is a critical to your overall business
continuity plan. Remote Monitoring Service includes a
custom escalation plan to notify key decision makers in
your company.
Have the security of knowing that the Liebert Services experts are watching over your business critical systems – even when you can’t.

THE LIEBERT SERVICES CRITICAL
DIFFERENCE FOR
With our secure communications appliance, we can monitor hundreds of units connected over IP; it doesn’t matter if it is in one location or multiple locations.
Liebert Remote Monitoring Service:
• Secure WAN Communications — From monitoring
individual systems to an entire site, Liebert services has a
secure, scalable connectivity solution for your entire
business.
• Easy Installation — The remote monitoring package
is coordinated by Liebert experts, providing an easy to
order, installed solution that is inclusive of any necessary
communication device.
• We monitor all critical equipment — One source for all
critical infrastructure monitoring and service escalation.
With 24x7 technical support & field service you know you
are supported by Liebert trained experts.
Continuous connectivity keeps you in touch with the largest service organization in the world. Liebert
Services, your trusted advisor.
Target
Devices
Temperature
Humidity
Leak Detection
Fire Suppression
ATS
CONTINUOUS
COM CHECK
Battery
Monitor
GENERATOR
LIEBERT
NTEGRITY
GATEWAY
UPS
• Notification and Customized Service Escalation – Liebert
Services will work with you to create a comprehensive
plan to notify the decision makers within your organization
or escalate to your Liebert Customer Engineer for problem
resolution.
ENCRYPTED (SSL)
• Comprehensive Reports — Monthly alarm summary
and health reports keep you informed of mission critical
infrastructure, operation and recommended action plan. In
addition, Liebert stores historic reports for easy retrieval and
review online via our Customer Services Network.
INTERNET
ALARMS
DIAGNOSTICS
PROACTIVE
MAINTENANCE
ENCRYPTED (SSL)
CONTINUOUS
COM CHECK
USER ID/
PASSWORD
ACCESS TO
TARGET DEVISES
UNENCRYPTED TRAFFIC - CLEAR TEXT ENCRYPTED TRAFFIC - TCP 443
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00131 (07/10)
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2010 Emerson Electric Co.

Don’t risk giving your highly technical system performance to just anyone
You need a professional services team that specializes in keeping your data center up and running.
Precision cooling systems are designed specifically to meet the needs of data center heat loads which are increasing and changing all the time. Precision cooling systems have very different maintenance and optimization requirements than standard comfort cooling equipment.
• Dynamics and Changing Needs:
• The Need For Availability — Critical IT systems require
continuous precision cooling and a comprehensive
service strategy.
• More Sophisticated Cooling Technologies —Digital
scroll compressors, high density in the row cooling,
and variable speed drives are just some of the changing
technologies that you need an expert to service.
• Distributed Cooling —Applying specialized strategies
such as smart aisle containment, in-rack or in-row
cooling might be the most efficient solution to help
your system adapt to the dynamic data center.
• Energy Efficiency — Service is part of a long-term
cost saving plan that can substantially decrease energy
consumption, which is critical to overall cost control.
• Expert Solutions and Support:
• Regular Maintenance Plans — When you adhere to a
long term service plan that includes preventive
maintenance optimization of the precision cooling
system is the result.
• System Expertise and Understanding — Apply
the latest technology with the engineering depth
and understanding of the systems and how they
operate / integrate into your overall facility.
• Factory-trained service technicians are the best
qualified to set-up, maintain and optimize these
systems and controls.
• Make Things Simple — Trust and enlist a service
partner that can take a holistic approach to your
overall critical infrastructure services needs.
Maximizing the performance and efficiency of your precision cooling system requires that it be properly maintained by factory-trained and certified technicians.

THE LIEBERT SERVICES CRITICAL
DIFFERENCE FOR
Liebert has been manufacturing and servicing precision cooling systems since 1946. Liebert specializes in applying refrigeration technology in new and unusual situations. For
60+ years, our commitment has never changed.
Precision Cooling, You Can Rely On Us:
Liebert Services is your only choice for factory direct services on your Liebert Precision Cooling products, including new equipment start-ups, preventive maintenance, emergency service, legacy control upgrades, energy efficiency upgrades and site assessments.
• National Footprint — OEM factory technicians with
centralized technical support and 150+ additional factory
trained partners. Each technician is required to attend and
pass annual factory technical training and safety classes
• We are the Experts — Because we are the OEM, we are
the experts on Liebert equipment. We have the engineering
specifications, access to updates and changes, knowledge of
current issues and how to fix them correctly.
• System and Site Level Remote Monitoring — We have the
capability with new advanced controls, that enhance the
typical alarm monitoring.
• We Have The Parts — To make sure we get the right part
to the right place at the right time we have the industry’s
most sophisticated parts logistics system. This means, no
matter where you are in the US we have a parts warehouse
close to serve you.
• Multi-Vendor Management — Experts that can add
additional value with proactive, customer advocates to
manage your account can help you reduce overall costs.
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00130 (07/10)
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2010 Emerson Electric Co.

That’s why you need a professional services team that specializes in keeping your data center up and running. Precision cooling systems are designed specifically to meet the needs of data center heat loads which are increasing and changing all the time. Precision cooling systems have very different maintenance and optimization requirements than standard comfort cooling equipment.
Don’t risk your highly technical system performance to just anyone !!
• Dynamics and Changing Needs:
• The Need For Availability — The critical nature of today’s
IT systems requires continuous precision cooling systems
and a comprehensive service strategy
• More Sophisticated Technologies — Digital scroll
compressors, high density in the row cooling, and
variable speed drives are just some of the equipment than
can be found in today’s robust data centers. Advanced
controls need to be configuring and networked properly.
• Distributed Cooling —IT systems change all the time
so shouldn’t your cooling systems change / adapt too?
Precision cooling equipment can often-times be found
in the racks, along-side the servers.
• Energy Efficiency — Service is part of a long-term cost
saving plan that can substantially decrease energy
consumption. Providing and proving the savings is critical
to overall cost control.
• Expert Solutions and Support:
• Regular Maintenance Plans — It is important to develop
and adhere to a long term service plan that includes
preventive maintenance and optimization of the precision
cooling system.
• System Expertise and Understanding — Liebert Services
has the ability to apply the latest technology with the
required engineering depth and understanding of the
systems and how they operate / integrate into your overall
facility. Factory-trained service technicians are the best
qualified to set-up, maintain and optimize these systems
and controls.
• Make Things Simple — Trust and enlist a service partner
that can take a holistic approach to your overall critical
infrastructure services needs.

THE LIEBERT SERVICES CRITICAL
DIFFERENCE FOR
Liebert has been manufacturing and servicing precision cooling systems since 1946. Liebert specializes in applying refrigeration technology in new and unusual situations. For
60+ years, our commitment has never changed.
We Have You Covered:
Liebert Services is your only choice for factory direct services on your Liebert precision cooling products, including new equipment start-ups, preventative maintenance, emergency service, legacy control upgrades, energy efficiency upgrades and site assessments.
National Support and Expertise,
You Can Rely On Us:
• Regional based OEM factory technicians with centralized
technical support. Each technician is required to attend
and pass annual factory technical training and safety
classes
• National footprint of 150+ additional factory trained
partners
• Experts in the ability to apply the latest technology
and configure it properly. We have direct access to
the Engineering group who built the equipment and the
technical documentation.
• Multi-vendor management experts that can add
additional value and coupled with an advanced level
account manager can help you reduce overall costs.
• National coverage of all factory parts with local stocking,
inventory and distribution.
• Robust web interface where you have complete visibility
into your all your service events, each PM report and
remote monitoring activities
• System and site level Remote Monitoring capabilities
with the new advanced controls enhances the typical
alarm escalation service and providing proactive remote
monitoring and system level control and optimization
benefits.
EmersonNetworkPower.com
800 LIEBERT (543 2378)
CS-00130 (07/10)
Emerson Network Power Liebert Services and the Emerson Network Power logo are trademarks and service marks of Emerson Electric Co. All other trademarks are the property of their respective owners. ©2010 Emerson Electric Co.