ONLINE SHOPPING
Provide personalised
care to online shoppers
Watch sales soar and customer satisfaction
grow when you answer customer questions in
real time and give agents the tools to see what
the customer sees. They’re your fast route to
reducing shopping cart abandonment, upselling and building customer loyalty.
Click2RTC Online Shopping simply adds
a button to any website or mobile app for
customers to request assistance. Agents
can engage shoppers in real time, help them
select items or guide them through to a
successful purchase. Adding a human touch
to your online business increases customer
satisfaction and creates a whole new customer
experience.
Online retail shopping assistants, or concierge
services, bring an in-store experience online
by using video calls when a customer needs
advice or help on making a purchase.
PERSONALISE
SERVICE
INCREASE
SALES
IMPROVE
CONVERSION
DELIVER
EXPERTISE
People buy from people.
22% of shoppers prefer
face-to-face interactions
with a company rep to
answer their questions.
This
communication
brings your customers
closer to your business.
Real-time experiences
result in a 26% increase
in conversion rates.
Guide your visitors with
video assistance, build
rapport and up-sell/
cross-sell products to
maximise revenue.
Reduce shopping cart
abandonment, improve
conversion rates and
increase average order
value
by
handling
objections and offering
discounts - all in realtime.
It’s often useful to seek
out professional advice
when shopping. With
Click2RTC you can offer
your customers expert
advice at the touch of a
button.
www.tatacommunications.com
ONE TOUCH SUPPORT
ESCALATE FROM CHAT TO VIDEO
Need help? Click
below to chat with our
live stylist
Add a button anywhere on your website to
connect shoppers with sales agents.
Let agents determine it makes most sense to
escalate from chat to video.
•
Start sessions with the customer seeing
the agent and optionally let the customer
share their camera.
•
Easily integrate Click2RTC with existing
chat solutions.
•
See the context of the customer’s screen.
•
Use existing skills-based routing to ensure
the right agent handles a video session.
SCREEN-SHARING
DRAWING AND ANNOTATIONS
Agents and customers share screens and can
jointly navigate to the same web pages at the
same time.
Annotation features provide the agent with
tools to communicate more effectively with
customers.
•
Agents can see the context of customer
questions - improving their understanding.
•
Use the Click2RTC pointer to highlight
specific items on the screen for users.
•
Use screen share as a canvas for
customer / agent interaction.
•
Draw on the screen to illustrate a point or
identify a button the user needs to select.
Click2RTC gives your agent the ability to see what your customer sees and guide
them through a quick resolution.
Leverage Click2RTC APIs and mobile SDKs directly into your web or mobile
application relying on Click2RTC’s global cloud platform.
No need to overhaul your existing tools, Click2RTC can interface directly with your
existing CRM and multi-channel environment.
For more information, visit us at www.tatacommunications.com.
You can also find out more at www.Click2RTC.com.
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