SPECIALIST DIPLOMA IN RETAIL MANAGEMENT
WSQ Specialist Diploma in Retail Management is for retail professionals at the
senior managerial level seeking to acquire new skills and knowledge to build
on existing experience in keeping up with the dynamic retail environment.
To achieve a full qualification, individuals must successfully complete the
following 6 modules:
• Apply Emotional Competence to Manage Self & Others in a Business Context
( 20 hours)
• Conduct Financial Analysis of the Business Unit ( 20 hours)
Certificate
Level
Full Course Fee per module
Singaporean / SPR Enjoys 90% funding
Prevailing GST 7% of nett course fee
Total Nett Course Fee Per Module Payable, including GST
$440.00
($396.00)
$3.08
$47.08
Advanced
Certificate
Level
$630.00
($567.00)
$4.41
$67.41
Additional funding if eligible under Workfare Training Support (WTS) $22.00
$31.50
$25.08
$35.91
Enjoys 95% funding
Total Nett Course Fee per module, including GST, after additional
funding from WTS
• Develop Digital Marketing Campaign ( 24 hours)
• Develop Personal & Leadership Effectiveness (30 hours)
• Evaluate Technologies to Improve Organisational Performance (18 hours)
• Initiate Sustainable Productivity Improvement Plan through Effective Change
Management (28 hours)
All modules are blending learning with e-learning and classroom hours.
Programme duration: 3 to 6 months (Day or Night classes available)
Entry requirements:
• GCE ‘O’ level Credit (C6) in English & Mathematics or
• Workplace Literacy & Numeracy (WPLN) score: Level 7 for Reading, Listening
& Numeracy and
• With at least 3 years senior managerial working experience in retail or
Professional / Managerial / Management Executive (PME) position in nonretail sector
QUALIFICATION / STATEMENT OF ATTAINMENT AWARDED
• A WSQ Statement of Attainment (SOA) will be awarded upon successful
completion and assessment of each module
• A Full Qualification and transcript will be awarded upon successful completion
and assessment of required modules for the specific programme level
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Pay for all SIRS courses using SkillsFuture credit!
Diploma & Specialist Diploma courses are also eligible
for SkillsFuture Mid-Career Enhanced Subsidy.
Full Course Fee per module
Singaporean / SPR Enjoys 70% funding
Prevailing GST 7% of nett course fee
Total Nett Course Fee Per Module Payable, including GST
Diploma
Level
Specialist Dip.
Level
$840.00
($588.00)
$17.64
$269.64
$1670.00
($1169.00)
$35.07
$536.07
Additional funding if eligible under Workfare Training Support (WTS) ($210.00)
($417.50)
Enjoys 95% funding
Total Nett Course Fee per module, including GST, after additional
funding from WTS
$59.64
$118.57
Additional funding if eligible under Enhanced Training Support for
SMEs (ETSS) Enjoys 90% funding
($168.00)
($334.00)
Total Nett Course Fee per module, including GST, after additional
funding from ETSS
$101.64
$202.07
Additional funding if eligible under Mid-Career Enhanced Subsidy
($168.00)
($334.00)
$101.64
$202.07
Enjoys 90% funding
Total Nett Course Fee per module, including GST, after additional
funding from Mid-Career Enhanced Subsidy
Singapore Institute of Retail Studies
College of LifeLong Learning | Nanyang Polytechnic
11 Eunos Road 8, Lifelong Learning Institute
#08-02/03/04, Singapore 408601
(Please take the lift at Lobby B.)
Phone 6222-SIRS (6222-7477)
Email
courses@sirs.edu.sg
For corporate training (enquiries), please email us at
upskill@sirs.edu.sg
Scan the QR code to visit
www.sirs.edu.sg for more information.
RETAIL WSQ
PROGRAMMES
CERTIFICATE IN RETAIL OPERATIONS
WSQ Certificate in Retail Operations is for retail professionals at the operations
level. It equips participants with basic knowledge and skills, enabling them to
perform specific operational and frontline work responsibilities.
To achieve a full qualification, individuals must successfully complete:
• 3 core modules and 5 elective modules
Core Modules
Elective Modules
• Interact with Customers (16 hours)
• Apply Color Theory (8 hours)
• Maintain Professional Image (8 hours)
• Apply Security Practices (16
hours)
• Sell Products and Services (16 hours)
Entry requirements:
• GCE ‘N’ level Credit (C5) in English &
Mathematics or
• Workplace Literacy and Numeracy (WPLN) score:
Level 4 for Reading, Listening & Numeracy and
• With at least 1 year working experience in
retail or 2 years in non-retail sector.
Programme duration:
3 to 6 months (Day or Night classes available)
• Cultivate Productivity and
Innovative Mindset (16 hours)
ADVANCED CERTIFICATE IN RETAIL
SUPERVISION
WSQ Advanced Certificate in Retail Supervision
is for retail professionals at the supervisory level,
who are given responsibility for other workers
in their roles, provide team management and
guidance, as well as take charge of resource
planning and allocation.
DIPLOMA IN RETAIL MANAGEMENT
WSQ Diploma in Retail Management is for retail professionals at the managerial
level, who have a high degree of autonomy, possess responsibility in decisionmaking, and require knowledge and skills to perform a wide range of duties in
a dynamic retail environment.
To achieve a full qualification, individuals must successfully complete:
• 7 core modules and 2 elective modules
To achieve a full qualification, individuals must successfully complete:
•5 core modules and 4 elective modules
(Laptop may be required for some modules.)
Core Modules
• Lead and Manage Work Teams (36 hours)
• Manage Finance for Retail Operations (48 hours)
Core Modules
• Manage Marketing Mix (30 hours)
• Handle Merchandise Display
(20 hours)
• Control and Maintain Stock (24 hours)
• Manage Merchandise Presentation and Visual Display (30 hours)
• Handle Retail After Sales Service
(16 hours)
• Provide Marketing and Promotion Support (20 hours)
• Perform Point of Sale Operations
(16 hours)
• Supervise Retail Operations (24 hours)
• Retailing and the Economy (24 hours)
• Perform Product Demonstration
(24 hours)
Elective Modules
Elective Modules
• Perform Stock Control
Operations (16 hours)
• Comply with Legal Requirements at the Workplace (30 hours)
• Buy Merchandise (30 hours)
• Coordinate Interaction with Customers (24 hours)
• Contribute to the Buying of Merchandise (24 hours)
• Provide Advice on Fashion &
Apparels (16 hours)
• Lead and Facilitate Productivity Improvement (20 hours)
• Control Inventory (30 hours)
• Maintain Store Security (12 hours)
• Provide Advice on Footwear
(16 hours)
• Supervise Housekeeping Standards (8 hours)
• Develop/Co-develop Store Security Policies and Procedures
(16 hours)
• Provide Advice on Furniture
Products (16 hours)
• Work Effectively in the Retail
Environment (12 hours)
• Comply with Workplace
Safety and Health Policies and
Procedures
(16 hours)
• Monitor Visual Merchandising Presentation (20 hours)
• Supervise Retail Staff (30 hours)
• Coach for Service Performance (16 hours) *can only be taken as part
of a full qualification programme
• Manage Operational HR Policies (30 hours)
• Manage Quality Service Operations (24 hours)
• Develop and Implement Creative Concepts for Visual
Merchandising (24 hours)
• Manage an Online Business (30 hours)
Programme duration: 5 to 9 months (Day or Night classes available)
Entry requirements:
• GCE ‘O’ level Credit (C6) in English & Mathematics or
• Workplace Literacy and Numeracy (WPLN) score: Level 5 for Reading, Listening
& Numeracy and
• With at least 2 years supervisory working experience in retail or 3 years
supervisory /managerial working experience in non-retail sector.
• Manage and Maintain Store Facilities (30 hours)
• Manage Customer Relationships (CRM) in a Retail
Environment (30 hours)
• Manage Promotional Activities (30 hours)
• Manage Retail Productivity (30 hours)
• Manage Sales Operations (24 hours)
• Manage Staff Training and Assessment (24 hours)
• Set up a Retail Business (40 hours)
Programme duration:
6 to 12 months
(Day or Night classes
available)
Entry requirements:
• GCE ‘O’ level Credit
(C6) in English &
Mathematics
or
• Workplace Literacy
& Numeracy (WPLN)
score: Level 6 for
Reading, Listening
& Numeracy and
• With at least 3
years supervisory/
managerial working
experience in retail
or
Professional
/ Managerial /
Management
Executive
(PME)
position in nonretail sector