Human Resource Workforce Skills
Qualification (WSQ) Programmes
2
Human Resource Workforce Skills Qualification Programmes
Human Resource WSQ programmes
The Human Resource Workforce Skills Qualification (HR WSQ) framework is a competency framework developed through a rigorous process
of international research and consultation with HR practitioners, industry associations and economic agencies. It was launched in 2008 by the
HR Manpower, Skills and Training Council (MSTC), and was updated in
late 2010 to incorporate the latest developments in the HR industry.
HR professionals now have greater access to modular competencybased training that leads to the attainment of nationally recognised HR
certifications and qualifications. This helps to facilitate career enhancement for the HR Professionals as well as develop People Managers’ HR
competencies to better engage employees.
Framework
Functional Areas
Performance,
Remuneration
and Benefits
HR Management
Employee
Health and
Well-being
©2014 Hay Group. All rights reserved
Resourcing
HR Development
Employee
Relations and
Communications
Human Resource Systems
and Processes
Organisational
Development
Learning and
Development
Talent Management
3
Certified HR Professional (Talent Management)
The rewards for getting talent management right are significant. It produces better leaders and more engaging employees.
This in turn can have a huge impact on a
company’s bottom line.
The best talent management programmes
always start with strategy. Knowing where
the business is headed – and how it’s
organised – is the only way to understand
the future demands on employees and
leaders. This should inform your talent
management strategy.
Talent management is a business strategy
that must be supported by and integrated
with all employee related functions of the
organisation. Attracting and retaining talent must be the concern of every member
of an organisation. Conducive organisational culture that promotes a cohesive talent mindset is critical to business success.
In addition to other human resource
programmes, an organisation’s talent
imperatives must include holistic management practices that identify, nurture and
develop talent through structured career
development and succession planning
strategies.
BUSINESS STRATEGY
TALENT MANAGEMENT CULTURE
TALENT MANAGEMENT STRATEGY
BUSINESS NEEDS
TALENT STRATEGY
CAREER PLANNING
LEADERSHIP
PIPELINE
SUCCESSION
MANAGEMENT
IMPLEMENTATION
www.haygroup.com/sg
4
Human Resource Workforce Skills Qualification Programmes
Decoding Talent Management: Building Your
Organisation’s Capability For Success
3 Days (24 hours)
Research has shown that many companies are struggling to make their talent programmes work. Perhaps
the key reason why talent is so difficult to get right is
that every organisation must fit its approach to both
changing conditions and long-term strategy.
Programme Outline:
Module 1: Develop a Talent Management Strategy
What this programme addresses is the skills and
knowledge required to develop a talent management
programme for high performers and/or high potential
employees.
9Understanding
9
the relationship of talent management
with other HR functions
9Developing
9
and implementing business plans, tools,
methodologies, criteria and processes to support implementation of talent management
Benefits to you:
Module 2: Implement Talent Management Programme
After attending this workshop, you are able to:
9Assessing
9
and managing talents
>> develop a talent management strategy
Module 3: Determine organisational talent capability
>> determine organisational talent capability
>> integrate talent management programmes with
human resource and business functions
>> identify talent gaps within the organisation
>> facilitate the use of talent management tools and
processes
9Identifying
9
talent gaps within the organisation
9Analysing
9
the requirements of current and future roles to
determine the availability of required talent pools
Module 4: Facilitate the use of Talent Management
tools and process
>> monitor and review talent management processes
9Using
9
models and tools for talent management
9Reviewing
9
and evaluating outcomes of assessments
Methodologies:
Module 5: Communication in Talent Management
>> Short lectures
>> Group discussions and presentations
>> Individual reflections
>> Written assignments
>> Case studies
Note: Participants who successfully complete this
programme will receive two WSQ Statements of Attainment “Develop Strategies for Talent Management”
& “Implement Talent Management Programmes”.
9Facilitating
9
skills and negotiation techniques for working
with stakeholders in the identification and analysis of talent requirements
9Developing
9
communication techniques and channels
relevant for disseminating information regarding talent
management activities, services and programmes
Module 6: Monitor and review Talent Management
programmes
9Reviewing
9
best practices in talent management to identify potential movements
9Recommending
9
refinements or modifications to talent
management processes
Module 7: Professional and legal standards and
market development pertaining to Talent Management
©2014 Hay Group. All rights reserved
5
Strategic Recruitment and Selection Methods
for Business Sustainability
2 Days (16 hours)
In today’s knowledge-intensive economy, where
talent takes centrestage, staffing and recruitment
take on enormous significance to help organisations
achieve a competitive advantage in the marketplace.
Programme Outline:
Module 1: Overview
This programme will help you understand the often
overlooked fundamentals in recruitment, the direction
of the business and why the job is being staffed. It will
also enable you to apply more strategic and scientific
approaches to recruitment to improve selection quality and increase efficiencies in recruitment. You will
also learn how to extract data that will support your
talent management programmes.
9Recruitment
9
& selection processes
9Considerations
9
of channels and methods
Module 2: Attracting Talents to the Organisation
9Employer
9
Value Proposition
9Finding
9
the right talent – selection methods
Module 3: Implementation of Recruitment and
Selection Strategies
After attending this workshop, you are able to:
9Alignment
9
with existing organisational and human strategies
9Development
9
of action plan
>> identify organisation issues that may impact on
recruitment and selection
Module 4: Evaluating the effectiveness of Recruitment & Selection
Benefits to you:
>> recommend strategies that align existing
organisational and people strategies with
recruitment and selection requirements
>> select appropriate recruitment channels and
selection methods
>> lead/support the human resource team in
developing an action plan to implement
recruitment and selection strategies
Methodologies:
>> Short lectures
>> Group discussions and presentations
>> Individual reflections
>> Written assignments
>> Case studies
Note: Participants who successfully complete this
programme will receive WSQ Statement of Attainment
“Develop and Implement Recruitment and Selection
Strategies”.
www.haygroup.com/sg
6
Human Resource Workforce Skills Qualification Programmes
Creating a Compensation Framework to drive
Superior Organisation Performance
4 Days (32 hours)
A fair compensation system, which is one of the more
effective ways of motivating and retaining employees,
must be supported by appropriate human resource
policies that determine how employees are to be paid.
Subject to its business objectives and strategy, these
are some actions that an organisation can take to support establishment of fair compensation:
>> develop and implement transition plan
>> review grading and salary structure
Methodologies:
(a) Define Job Profiles
>> Short lectures, group discussions and
presentations, individual reflections, written
assignments, case studies
9Consult
9
with stakeholders to clarify manpower planning
requirements that impact on the design of job descriptions
9Evaluation
9
of job descriptions to ensure continued relevance
Note: Participants who successfully complete this programme will receive two WSQ Statements of Attainment “Define Job Profiles” & “Develop and implement
Grading & Salary Structure”.
(b) Establish Job Structure
Programme Outline:
9Determine
9
values of jobs so that employees can be
‘placed’ at appropriate jobs and levels
9Develop
9
a job structure for various jobs to provide career
growth
Module 1: Creating Job Descriptions
(c) Design salary structure to support the job structure
9Establish
9
salary grades and ranges which are reviewed
internally and benchmarked externally for equity
9Determine
9
appropriate market salary rates to be paid to
each employee
9Align
9
salary structure to job structure in accordance with
the organisation compensation policy
The workshop will also give you a thorough understanding of the concepts of variable incentive design
and how variable incentive fits into the wider framework of new incentive such as competency-related
incentive, team-based incentive and job families.
Benefits to you:
After attending this workshop, you are able to:
>> develop knowledge about how to prepare
detailed and comprehensive job descriptions for
all levels of jobs
>> review job design process
>> develop grading and salary structure aligned to
desired compensation philosophy
©2014 Hay Group. All rights reserved
9Manpower
9
Planning
9Job
9
Design Processes
Module 2: Communication techniques and channels for disseminating information
9Feedback
9
methods
9Methods
9
for gathering information data in relation to
review of job design process
Module 3: Conducting Job Evaluation/Job Mapping to develop a Grading & Salary Structure
9Principles
9
of Job Mapping & Job Evaluation
9Job
9
sizing & Grading
Module 4: Conducting market benchmarking
exercise to review existing Grading & Salary
Structure
9Analysis
9
of internal equity
9Analysis
9
of external comparison
Module 5: Developing Grading & Salary Structure aligned to desired compensation philosophy
9Elements
9
of compensation philosophy
9Elements
9
of grading and salary structure
Module 6: Facilitating Management Meeting to
ensure Grading & Salary Structure
7
Calendar 2014
2
$1,070.00 $830.00
$590.00
11-13
10-12
19-20/
26-27
20-21
September 2014
Strategic
Recruitment
and Selection
Methods for
Business Sustainability
20-21/
27-28
August 2014
$1,019.50
July 2014
$1,979.50 $1,499.50
5-7
June 2014
4
May 2014
Creating a
Compensation
Framework to
drive Superior
Organisation
Performance
April 2014
$1,045.50
March 2014
$1,765.50 $1,405.50
February 2014
3
January 2014
Nett Fee After Enhanced SME Funding
HR Framework
- WSQ Modules
Level 4 –
Human
Resource
Management
Decoding
Talent Management: Building
Your Organisation’s Capability
for Success
mapped to
“Develop Strategies for Talent
Management”
& “Implement
Talent Management Programmes”
Nett Fee
Course Duration
Certified HR
Professional
(Talent
Management)
Nett Fee After Funding
Workshops
11-12/
18-19
17-18
www.haygroup.com/sg
Human Resource Workforce Skills Qualification Programmes
8
Frequently Asked Questions (FAQs)
www.haygroup.com/sg
©2014 Hay Group. All rights reserved
9
Frequently Asked Questions (FAQs)
1. Why choose Hay Group’s WSQ programmes?
Enriched with Hay Group’s 70 years of intellectual property and consulting methodology, our WSQ programmes have been
developed so that you can leverage from our key strengths in Human Resources Consultancy. Allowing you premium access to our tools, research and methodology, our programmes can be delivered in a way that will be contextualised to your
training needs.
2. Why are our programmes slightly more expensive than other providers? Will there be any group discount?
Our fees are slightly higher than some other training providers as we have ingrained the WSQ HR Framework with our
tried-and-tested methods, allowing you to get more mileage out of our programmes. We have combined scientific methods/research and real-life applications used in our consultancy work with our clients into our programmes.
Please also note that our combined modules will appear to be more expensive because we have consolidated two modules into one.
•
Compensation & Benefits related programmes: Reward has always been the core of Hay Group’s expertise. With the
WSQ framework, we have injected Hay Group’s methodology in the development work and our intellectual property
that has been proven and tested over the years in our experience working with organisations from public to private
sectors, not only in Singapore but around the world.
•
We have taken two modules and combined them into one for flow through and continuity, instead of being standalone modules. For instance, “Creating a Compensation Framework to Drive a Superior Organisation” provides you with
the complete framework (and knowledge) to create a compensation structure. Through this workshop, you will get a
taste of the Hay Group experience just like our clients have experienced.
•
Talent Management related programmes: In our WSQ Talent Management workshops, we have integrated Hay
Group’s intellectual property, which includes our suite of talent tools, Talent Management framework, methodology,
and competency portfolio. In the past 70 years, we have used our methodology and tools to help organisations to succeed in the implementation of their talent management processes.
•
Our tools were developed and based upon leading researchers in the areas of motivation, organisational psychology
and psychometrics. Our authors and partners include: David McClelland, Daniel Goleman, Richard Boyatzis, David Kolb,
Roger Holdsworth and Richard Hackman. Our tools have an unprecedented research history and global application.
3. What are the experiences of the trainers?
We are stringent with our choices of trainers who will be running our WSQ programmes. They can either be internal trainers or external trainers who possess a wealth of experience in their respective area coupled with strong knowledge of Hay
Group’s intellectual property and methodology.
4. What are the criteria for funding?
The general funding criteria are listed as follows:
•
Companies are registered or incorporated in Singapore.
•
Supportable cost components (such as Course Fees) are fully sponsored by companies.
•
Trainees are employees who are either Singapore Citizens or Permanent Residents (PR) of Singapore.
•
Trainees have achieved at least 75% attendance and have sat for all examinations if the course leads to certification.
www.haygroup.com/sg
Human Resource Workforce Skills Qualification Programmes
5. What are the conditions to be eligible for the enhanced SME funding?
Interested participants can find out the status of their company profile from SkillsConnect. Through the Skills Development
Fund (SDF), employers can enjoy grants for staff training though the funding rate may differ for various courses. Employers
will need to apply via the SkillsConnect system to obtain training assistance for course fees. Funding for absentee payroll
can also be obtained through the system.
6. Can the Hay Group programmes be shortened?
No, there are mandatory requirements on the number of course hours.
7. Can the courses be conducted in-house?
Yes. We can work with you to customise according to the training needs of your company.
8. What are the minimum requirements to be a participant? (Eg position, age, qualification etc)
The requirements depend on the level of programme that you are signing up for. We are currently offering Level 4 and 5
programmes only. You will need to have a certain level of decision-making/ influence to recommend strategic changes to
your organisation’s HR processes.
In addition, you will need to be able to listen, speak, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 8.
9. Will I get to improve my chances of a pay increase in my organisation after attending the programme?
With better knowledge and understanding of your HR capabilities, you will be in a better position to advise and improve
your organisational and people performance, and hence, leading to better career prospects.
©2014 Hay Group. All rights reserved
10
11
Administrative details and funding
www.haygroup.com/sg
www.haygroup.com/sg
Human Resource Workforce Skills Qualification Programmes
12
Administrative Information
Register Online:
Payment:
The most efficient way to register for our programmes is to
go online at http://www.haygroup.com/sg/training/index.
aspx
Payment must be made by the closing date stated.
All cheques must be made to Hay Group Pte Ltd, crossed
and marked ‘A/C payee only’ with the programme title(s)
indicated on the back of the cheques.
Register via Mail:
A confirmation of your registration will be sent to you via
fax or email before the commencement of the programme.
Register via Mail:
Complete the registration form on the following page and
mail it or email to:
Upon confirmation of the course, any request to postpone
the participant to the next run will be charged an administrative fee of SGD21.40 (incl of GST).
Hay Group reserves the right to change the date and venue
of the event, when necessary.
Course is subject to minimum participant to commence.
Hay Group Pte Ltd
Hay Group reserves the right to cancel/ reschedule any of
the above courses due to unforeseen circumstances. In the
event that a course must be cancelled/ rescheduled, Hay
Group willl inform the participants in advance.
1 George Street
#20-04
Singapore 049145
Attn: Productised Services
Email: sg.ps.training@haygroup.com
Refund Policy – replacement/ withdrawal or absentee:
Written notice of cancellation is to be sent to sg.ps.training@haygroup.com or fax to: (65) 6225 2160.
Notice of withdrawal from Course
Commencement Dates
% of Refundable Fees on Full Course Fees
(before funding, subject to GST)
At least 10 working days
Full
Within 1 – 9 working days
50%
On or after commencement date
No refund
If a nominee is unable to attend, a suitable replacement can
be made before commencement date. Such request must
reach Hay Group in writing at least 3 working days before
course commencement.
Any bank charges incurred during the course of refund will
be borne by the individual or organisation (for corporate
clients), whichever is applicable.
©2014 Hay Group. All rights reserved
Course date reschedule:
13
Funding Mechanism
Skills Development Fund (SDF)
Through the Skills Development Fund (SDF), employers can enjoy grants for staff training though the funding rate may
differ for various courses. Employers will need to apply via the SkillsConnect system to obtain training assistance for course
fees. Funding for absentee payroll is also obtainable through the system.
Table 1: Revised Funding Rates for SDF pre-approved courses
Type of Courses
Funding Component
Courses Targeted at PMET Level
Certifiable
Course Fee Support
50% of course fee capped at $15 per hour
Absentee Fee Payroll Support
80% of hourly basic salary capped at $4.50 per hour
Enhanced Training Support for SMEs
The enhanced training support will be extended to local employees of SME establishments (hiring not more than 200 employees) registered or incorporated in Singapore. These employees must be fully sponsored by their employers to attend
training. See table below for the details of the enhanced training support scheme:
Table 2: The Enhanced Training support scheme
Existing Training Support Scheme
Enhanced Training Support Scheme
Certifiable Courses Supported by WDA
Rank & File
•
80% course fee subsidy, capped at
$7 per hour
•
90% course fee subsidy for CET
Centres’ courses
•
Absentee payroll funding of 80% of
basic hourly salary, capped at $4.50
per hour
PMEs
•
50% course fee subsidy, capped at
$15 per hour
•
70% course fee subsidy for CET
Centre’s courses
•
Absentee payroll funding of 80% of
basic hourly salary, capped at $4.50
per hour
Rank & File + PMEs
• 90% course fee subsidy, capped at $30 per hour
• 90% course fee subsidy for CET Centres’ courses
• $15 per hour for in-house certifiable training
• Absentee payroll of 80% of basic hourly salary, capped at
$7.50 per hour.
How to apply?
Application for the enhanced training funding will be administered through SkillsConnect. SMEs can submit applications
and claims through the online SkillsConnect platform and enhanced funding will be awarded to those who meet the eligibility criteria. The application can be submitted from up to six months before the start of the training until up to 30 days
after the course start date. More details can be found at: http://www.wda.gov.sg/content/wdawebsite/programmes_and_
initiatives/EnhancedTrainingSupportforSMEs.html.
www.haygroup.com/sg
Human Resource Workforce Skills Qualification Programmes
14
Registration Form 2014
©2014 Hay Group. All rights reserved
15
Human Resource WSQ Programmes
Registration Form 2014
Please enrol me for the following workshop:
Workshop
Date
PARTICIPANT’S INFORMATION
Name (as in NRIC):
Gender (Male/Female):
NRIC/ Fin No.:
Nationality:
Date of Birth:
Contact No. (Office)
Race:
(Handphone)
Designation:
Email Address:
Highest Qualification:
Monthly Salary Range:
Below $1,000
$1,000 – $1,499
$1,500 – $1,999
$2,000 – $2,499
$2,500 – $2,999
$3,000 – $3,499
$3,500 & above
COURSE COORDINATOR’S INFORMATION
Name:
Contact No.:
Designation:
Nationality:
Email Address:
EMPLOYMENT INFORMATION
Company Name:
Address:
TERMS & CONDITIONS
1.
Hay Group is committed to maintaining the confidentiality of the applicant’s personal information and undertakes not to reveal any of the applicant’s information to any third
party without prior written consent of the applicant.
2.
The registration form and payment must be submitted to the following centre, to consultants or by post at least two (2) weeks before the commencement of the course.
Hay Group Pte Ltd: 1 George Street, #20-04, Singapore 049145 | Attn: Productized Services
3.
The course schedule selected is subjected to confirmation.
4.
Participant is bound by the Terms and Conditions of any applicable funding scheme as approved by Hay Group Pte Ltd.
5.
Eligibility for Funding
Participants are eligible for course fee grant only if they comply with WDA’s requirements:
— Must be Singapore Citizen or Permanent Resident (PR) of Singapore
— Attained minimum 75% attendance
— Deemed 100% competent in ALL assessments
— Has not enjoyed funding for the same competency unit before
6.
Training Grants
SDF/ Absentee Payroll:
Funding is only available to employed Singaporeans and Singapore Permanent Residents (SPR). Please enrol for SDF funding/Absentee Payroll online at the SkillsConnect website (http://www.skillsconnect.gov.sg) for your course before course commences.
7.
Fee Structure
— All fees indicated are inclusive of prevailing GST.
— Subsidised fees are applicable only for Singaporeans/ Permanent Residents only.
— Prices are subject to change. Please refer to the latest copy found in our website at http://www.haygroup.com/sg/training/index.aspx.
— Client is invoiced on nett fee basis. Client undertakes to reimburse Hay Group FULL course fees for employees who are not eligible or entitled to fee grant. Hay Group is not liable for any other funding not approved by WDA.
I / We have read and accepted the terms & conditions listed.
www.haygroup.com/sg
Africa
Cape Town
Johannesburg
Pretoria
Asia
Bangkok
Beijing
Hong Kong
Ho Chi Minh City
Jakarta
Kuala Lumpur
Mumbai
New Delhi
Seoul
Shanghai
Shenzhen
Singapore
Tokyo
Europe
Athens
Barcelona
Berlin
Bilbao
Birmingham
Bratislava
Bristol
Brussels
Bucharest
Budapest
Dublin
Frankfurt
Glasgow
Helsinki
Istanbul
Kiev
Lille
Lisbon
London
Madrid
Manchester
Milan
Moscow
Oslo
Paris
Prague
Rome
Stockholm
Strasbourg
Vienna
Vilnius
Warsaw
Zeist
Zurich
Middle East
Dubai
Tel Aviv
North America
Atlanta
Boston
Calgary
Charlotte
Chicago
Dallas
Edmonton
Halifax
Kansas City
Los Angeles
Mexico City
Montreal
New York Metro
Ottawa
Philadelphia
Regina
San Francisco
San Jose (CR)
Toronto
Vancouver
Washington DC Metro
Pacific
Auckland
Brisbane
Canberra
Melbourne
Perth
Sydney
Wellington
South America
Bogota
Buenos Aires
Caracas
Lima
Santiago
Sao Paulo
About Hay Group
Hay Group is a global consulting firm that works with leaders to transform
strategy into reality. We develop talent, organise people to be more effective,
and motivate them to perform at their best. With 85 offices in 48 countries,
we have helped thousands of clients, including private, public and not-forprofit organisations representing every major business category. We focus
on change in order to help people and organisations realise their potential.
w | www.haygroup.com/sg