JOIN OUR TEAM
Expedia® CruiseShipCenters® is seeking a dynamic and talented Director, Human Resources. The
successful candidate is responsible for guiding and managing the overall provision of Human Resources
services, policies, and programs for the entire company.
They lead Human Resources practices and
objectives that will provide an employee-oriented, high performance culture that emphasizes
empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing
development of a superior workforce.
The Director, Human Resources is a part of the Senior
Management team and reports to the President.
About Expedia CruiseShipCenters:
Established in 1987, Expedia® CruiseShipCenters® is one of North America's leading sellers of cruise
vacations. Through our network of 160 franchise locations and team of over 3,700 Franchise
Partners and Cruise Consultants, the company has grown at an average rate of 30% each year for
over two decades. In 2007, CruiseShipCenters became a strategic partner with Expedia Inc., the
world's largest online travel company, rebranding to become Expedia CruiseShipCenters. We have
also been recognized by the Canadian Franchise Association with the Award of Excellence for the
past five years. (2006, 2007, 2008, 2009, 2010)
Position Functions and Tasks:

Participate in the company’s strategic planning and organizational development initiatives to
meet personal, professional and organizational needs.

Directs a process of organizational planning that evaluates structure, job design, and personnel
resources for the company.

Ensure that established HR policies are responsive to a dynamic environment.

Evaluate the company’s culture and provide recommendations on changes necessary to
accomplish the company’s goals and objectives.

Establish and implement short and long-term departmental goals, objectives and operating
principles supportive of the company’s goals and objectives.
Expedia CruiseShipCenters
www.cruiseshipcenters.ca

Manage the recruitment process with timeliness, due diligence, adherence to approved policies
and transparency, so as to support the company’s policy to obtain, nurture and retain
outstanding employees.

Maintain, through managers, a systematic performance management system. Train and direct
managers to carry out, in a timely manner, a rigorous appraisal based upon officially approved
criteria applicable to all staff.

Evaluate the operations of benefit programs including health, retirement, disability, wellness and
recommend improvements.

Develops and implements compensation strategies and structures that align with company goals.

Work with the leadership and senior management team, serving as a resource to assist in
reducing costs, enhancing revenues, achieving goals and objectives and analyzing and utilizing
information to develop and support management decisions.

Develops and implements training and development initiatives to address current capabilities and
future training needs, including department special training, management development, new hire
orientation and on boarding.

Develops strong working relationships with other Executives, management and staff, providing
advice, guidance, and coaching as needed.
Required Skills:

A strategic thinker with demonstrated abilities to take a longer range approach to problem solving
and planning.

High standards of ethics and confidentiality to handle sensitive information.

Superior interpersonal, written and oral communication skills.

Has a hands-on, pragmatic approach, show initiative and drive to achieve results.

Has the ability to lead by example, attending to detail and working in a fast paced environment.

Act as a role model for the company values and principles, whilst also facilitating change within
the company.

Must be able to contribute to a positive culture where these values and principles are actively
practiced.

As a leader in the organization, must demonstrate a high degree of “passion to win” and
accountability.

Ability to balance transparency, compassion, assertiveness and enthusiasm.
Expedia CruiseShipCenters
www.cruiseshipcenters.ca

Highly motivated, high energy and enjoys working in fun environment

Travel Industry experience an asset
Qualifications:
 Bachelor’s Degree in Human Resources; post graduate degree would be an asset.
 5 years’ experience in a Generalist role
 Broad generalist HR experience with knowledge of local employment standards and legislative
requirements
 Computer literate; high level of Microsoft Office, PeopleSoft and other HRIS experience would
be an asset
How to Apply:
If you have a positive attitude, a commitment to excellence, and want to be part of a winning team,
please submit your resume and cover letter to: work@cruiseshipcenters.com quoting the position
title in the subject line. Only candidates selected for interviews will be contacts.
Expedia CruiseShipCenters
www.cruiseshipcenters.ca