www.pwc.co.uk Regulatory Challenges Will Amos March 2016 Overview Culture Strategy governance SMR/individual accountability Business practices Management information Conduct framework Policies and procedures Effectiveness Ownership of risk Control functions Regulatory challenges PwC March 2016 Slide 2 Culture Define your cultural aspirations in line with your strategy “Thinking proactively about your company’s culture as an integral part of its business model is a good start. The next step is to actually start behaving in ways that make it a reality.” Harvard Business Review Assess your current culture Identify your behavioural priorities Intervene to evolve and align your culture Monitor your progress #optimisingculture Regulatory challenges PwC March 2016 Slide 3 Conduct risk Identify Monitor and report Risk appetite Assess and measure Control and mitigate 5 FCA Questions How do you identify conduct risks in business? Regulatory challenges PwC Who is responsible for managing conduct? What support is there to enable improvements? How do the board and ExCo gain oversight? Can any incentives or other activities undermine this? March 2016 Slide 4 Accountability is in the spotlight Regulatory challenges PwC March 2016 Slide 5 Risk management 3rd LoD Internal Audit Board committees How effective is: • 1st line identification/ownership of risk • 2nd line advice and challenge 2nd LoD Compliance Risk, Legal, HR • 3rd line independent testing 1st Line of Defence (‘LoD’) Business teams, including management and business controls Regulatory challenges PwC March 2016 Slide 6 Questions Regulatory challenges PwC March 2016 Slide 7 This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. © 2016 PricewaterhouseCoopers LLP. All rights reserved. In this document, “PwC” refers to the UK member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details. 160302-154531-BS-OS