Smile - Status Update Notice

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Smile
Status Update Notice
I ntroduc tion
The intent of this document is to provide an update of the software status and to confirm the Life
Cycle policy of the Smile products.
Smile L ife Cyc le
Current X +
Current X
Sustained X
Retired X
(±12months)
(±12 months)
(±6 months)
End Of Life X
t
GA and Sustained
Retirement
End Of Life
Announcement
Announcement
Announcement
(1 month)
(3 months)
(3 months)
The life cycle of the Smile product is composed of 4 stages:
•
Current (12 months long)
•
Sustained (12 months long)
•
Retired (6 months long)
•
and End Of Life (EOL)
The duration of these stages can vary from version to version to meet the market demand.
The Smile support policy is N-1 (Active and Sustained).
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Status Update Notice
Page 2 of 5
Current
•
New packages available
•
Software upgrade from previous Smile software version available
•
Expansion upgrade available (additional seats)
•
Documentation available
•
Replacement media available (Dongle and CD)
•
Full manufacturing, product design, marketing and technical support
•
Ongoing ‘Bug Fix’ activity
End Of Sales (Sustained)
•
New packages no longer available
•
Software upgrade to the current software version available
•
Expansion upgrade to the current software available
•
Documentation available
•
Replacement media will be provided if available
•
Technical support available
End Of Support (Retired)
•
New packages no longer available
•
Software upgrade to the current software version available
•
Expansion upgrade to the current software available (*)
•
Documentation available
•
Replacement media will be provided if available
•
Technical support is limited to problem diagnostics. Solution provided in current software
version (chargeable if no maintenance contract)
End Of Life
•
Product no longer available
•
Software upgrade to the current software version available
•
Expansion upgrade to the current software available (*)
•
Documentation no longer available
•
No Cofely Quentris activity of any type
•
No manufacturing, design, marketing or technical support
* No more Software or Expansion upgrades are available for Smile 2
All rights reserved
Status Update Notice
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D ates
Regions Affected: All regions
Smile Software
Status
Current (12)
Sustained (12)
Retired (6)
End Of Life
(EOSale)
(EOSupport)
(EOL)
Smile 1
Smile 1.165
EOL
1994
Smile 2.0 – 2.1 – 2.2
EOL
2001
25 Oct 2002
25 Oct 2003
25 April 2004
Smile 2.3
EOL
25 Oct 2002
1 Sept 2005
Jul 2007
Jan 2008
Smile 2.4
EOL
1 Sept 2005
2 April 2007
April 2008
Dec 2008
Smile 2.5
Current
2 April 2007
01 Jan 2014
31 March 2014
30 June 2014
Smile 3.0
Sustained
15 Jan 2009
01 April 2011
01 Jan 2014
30 June 2014
Smile 3.1
Sustained
01 April 2011
03 Sept 2012
30 June 2014
30 Dec 2014
Smile 3.2
Current
03 Sept 2012
EOL
Jan 2006
Jan 2009
Smile 2
Smile 3 (VoIP)
Smile for BCM
Smile BCM 1.1
31 Dec 2009
Software ve rsion numbe rs
The Smile software version number is composed of three numbers: (eg. 2.4.0)
•
the major software version number (eg: 3.x.x)
•
the minor software version number (eg: x.2.x)
•
the maintenance software version number (eg: x.x.1)
Prior to Smile 2.4.0, the Smile 2 dongle allowed you to run all the Smile 2 software up to release 2.3.6
The maintenance release was mentioned by a letter (eg: 2.3.6b)
Since the Smile 2.4.0 the new ‘Smile license certificate’ has been introduced. The maintenance release is
provided by the last number of the software version number.
Note that with a Smile Support Agreement you will get for free:
- the Maintenance software upgrade (bug fixing): eg. from 3.2.3 to 3.2.4
All rights reserved
Status Update Notice
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Did you know that Smile software for Avaya Communication Server 1000
attendant console solutions has been a bestseller in the market for several years?
There are thousands of them installed all over the world.
For more information about Smile please contact
The Smile Team
Tel.: + 32 2 727 15 52
Fax: + 32 2 727 15 00
E-mail: [email protected]
Or consult our website at www.SmileConsole.com
All rights reserved
Status Update Notice
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