Domestic Student Handbook
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domestic student handbook General information, policies and procedures Travel & Tourism > Computing > Counselling > Culinary © Copyright 2013 - Quantum Education - All rights reserved. Disclaimer: Quantum Education reserves the right to change any course details and content in this handbook at any time without prior written notice. Any changes that have a material impact on students will be advised by an appropriate means. Errors and omissions accepted. contents Welcome________________________________________ 3 Ministry of Justice checks__________________________ 18 Introduction____________________________________ 4 Mobile phones _____________________________________ 18 Locations________________________________________ 5 Personal appearance______________________________ 18 Our Values ______________________________________ 6 Photocopying_______________________________________ 18 About us_________________________________________ 7 Privacy______________________________________________ 18 Our staff_____________________________________________ 7 Recognition of Prior Learning & Cross Credits ____ 20 Practices and procedures___________________________ 7 Recognition of Prior Learning (RPL)____________ 20 NZQA External Evaluation Review (EER)____________ 8 Credit transfers________________________________ 20 Special features of Quantum Education courses __ 8 Security_____________________________________________ 21 Fees, loans & allowances______________________ 9 Sexual harassment_________________________________ 21 StudyLink contact details___________________________ 9 Student concern process__________________________ 21 Course fees _________________________________________ 9 New Zealand Qualifications Authority_________ 21 Student loans, allowances & living costs____________ 9 The Quality Commission_______________________ 22 Refund policy_______________________________________ 10 Mediation_______________________________________ 22 Practices & procedures_______________________11 Arbitration______________________________________ 22 Access to equity____________________________________ 11 Student conduct policy_____________________________ 23 Attendance & study requirements_________________ 12 Telephones_________________________________________ 24 Change of address_________________________________ 14 Tutor & course evaluation process________________ 24 Cheating & plagiarism______________________________ 14 Tutor only days_____________________________________ 24 Computers for home based study_________________ 14 Tutor/student expectations________________________ 24 Computing procedures & regulations_____________ 15 Health & wellbeing____________________________25 Copyright___________________________________________ 16 Health emergencies________________________________ 25 Disability support___________________________________ 16 Personal health services___________________________ 25 Disruptive behaviour_______________________________ 16 Confidential health advice_________________________ 25 Drugs & alcohol____________________________________ 16 Drug and alcohol education and counselling______ 26 Fire evacuation procedure_________________________ 16 Problem gambling__________________________________ 26 Health & safety_____________________________________ 16 Sexual health_______________________________________ 26 Ergonomic practice________________________________ 17 Family Planning Association________________________ 26 Minimum course contact__________________________ 18 Domestic violence – Are You OK?__________________ 26 QUANTUM EDUCATION GROUP STUDENT HANDBOOK 1 contents Citizen Advice Bureau______________________________ 26 Computing, travel & tourism________________27 Academic records__________________________________ 27 Assessment procedures___________________________ 27 Unit standard assessments____________________ 27 Assessment in Te Reo__________________________ 27 Resubmission of assessments_________________ 27 Assessment appeals___________________________ 28 Course transfers ___________________________________ 28 Induction training__________________________________ 28 Language, literacy and numeracy 2 Mutual recognition (credit transfer) of qualifications____________________________________ 37 Personal counselling_______________________________ 37 Practical components______________________________ 37 Alternative assessment for practical components_37 Professional affiliations____________________________ 38 Recognition of prior learning______________________ 38 Self-directed learning______________________________ 39 Minimum course contact__________________________ 39 Study assistance___________________________________ 39 Study progress ____________________________________ 39 assistance policy___________________________________ 29 Supervision_________________________________________ 40 Recommended time frames_______________________ 30 Culinary courses______________________________41 Study extensions___________________________________ 30 Attendance_________________________________________ 41 Withdrawing from the course______________________ 30 Class time__________________________________________ 41 Professional counselling_____________________31 Start Times_____________________________________ 41 Assessment procedures___________________________ 31 Finish Times ___________________________________ 41 Submitting unit assessments______________________ 32 Field trips & off-site components__________________ 42 Resubmission of assessments_____________________ 32 Fire regulations_____________________________________ 42 Assessment appeals_______________________________ 32 House rules________________________________________ 42 NZIPC Code of Ethical Conduct ___________________ 33 Material requirements_____________________________ 43 Course Information________________________________ 34 Professional uniform standards/hygiene__________ 43 Course materials___________________________________ 34 Resits for Practical Assessments __________________ 44 Face-to-face counselling___________________________ 35 Rescheduling Assessments________________________ 44 Marking_____________________________________________ 35 Resit Fee Exemptions______________________________ 44 Attainment of qualification_________________________ 35 Requirements for each kitchen class______________ 44 Grading criteria ____________________________________ 36 Student kitchen____________________________________ 44 QUANTUM EDUCATION GROUP STUDENT HANDBOOK welcome Koi a kahore nei i rapu, te kitea “He who does not seek will not find” Thank you for choosing the Quantum Education Group. As part of the Intueri family, we are a group of NZQA-accredited educational training providers offering study programmes in business, computing, tourism, travel, culinary arts and professional counselling. We have a number of specialist facilities where you can study for certificates, diplomas, university pathways and internationally recognised qualifications, covering a wide range of exciting industries. We are right there within your community throughout New Zealand and our locations are specifically chosen for their suitability and proximity to the industries we service. Our friendly, caring learning environments make seeking knowledge convenient and our dedicated tutors and support staff are committed to making you feel welcome and helping you on your learning journey. We are confident that you will enjoy your time with us. Rob Facer CEO Intueri Education Group New Zealand Institute of Professional Counselling Bay of Islands QUANTUM EDUCATION GROUP STUDENT HANDBOOK 3 introduction Your Learning Centre is part of Quantum Education Group, a private training establishment based in New Zealand. We have been in Telephone operation for over 19 years and have established a reputation From your local calling area please dial throughout New Zealand as a thoroughly professional, educationally the local telephone number of your sound training organisation. We are NZQA registered and accredited. respective Learning Centre listed in the We offer a wide range of National Certificate, Diploma and local qualifications in Computing & Business Administration, Hospitality, Culinary, Travel & Tourism and Professional Counselling. We also offer a number of international examinations for Computing, Culinary and Travel & Tourism. We are an accredited testing and/or Learning Centre for the following International Certifications: >> Virgin Atlantic / GTMC >> VIASINC We are also a Microsoft Certified Partner and a member of London’s City & Guilds Institute. following pages. If you reside outside the local calling area and/or in some other special circumstances, your Learning Centre can issue you with an alternative tollfree contact telephone number. Please enquire at your centre. Website www.qegroup.co.nz Head office Quantum Education Group 7A William Pickering Drive Albany, Auckland Freephone 0508 467 522 email quantuminfo@qegroup.co.nz 4 QUANTUM EDUCATION GROUP STUDENT HANDBOOK LOCATIONS KAITAIA WHANGAREI NEW LYNN MANUREWA 127-129 Commerce Street Kaitaia 0410 Phone (09) 408 6085 24 Rathbone Street Whangarei 0110 Phone (09) 430 3683 55G Portage Road New Lynn Auckland 0600 Phone (09) 826 2521 185 Great South Road Manurewa 2102 Phone (09) 640 0150 N EW G QUANTUM EDUCATION GROUP H RE AT CLAR K STR EET WOLVERTO E AN ER MM CO TL EN O O K SO E RO AD BR TR EET AS AVE NU E ST QUANTUM EDUCATION GROUP TH N TO AD RO OU YM MANUKAU TAURANGA HAMILTON ROTORUA 3/4 Freeman Way Manukau Auckland 2104 Phone (09) 260 4055 Suite 3, Level 1 143 Durham Street Tauranga 3110 Phone (09) 928 6690 44 Peachgrove Road Hamilton 3216 Phone (07) 856 0193 1130 Pukaki Street Rotorua 3010 Phone (07) 347 4523 GR WHAKAUE STREET REET FENTON STREET ET M STRE AVE DEVON VE CA TUTANEKAI STREET I ND QUANTUM EDUCATION GROUP PORT RO AD DR QUANTUM EDUCATION GROUP GREY ST SH FRE AD RO IVE AY NW EMA NWAY CAMER ON RO AD H UT SO O JACK C QUANTUM EDUCATION GROUP DURHA CE PLA T EA N RYA AD RO RIS ALF WE AST NE NE LA LA LEY ST EA ST WE NEVILLE D PORTAGE ROA S CE QUANTUM EDUCATION GROUP EET TR LB ME AD RO HA N H NS TRE ET R LVE LA UT PUKAKI STREET ELIZABET H STREET ARAWA STREET TOKOROA NAPIER HASTINGS 213B Rosebery Street Tokoroa 3420 Phone (07) 886 7052 215 Hastings Street Napier 4110 Phone (06) 872 6020 Level 3, Westpac Building 103 Heretaunga Street Hastings 4122 Phone (06) 872 6020 N RE RE ST ET ET TE ED W VI ES CT O ST RE ET A ST TR EE T T RI H ET RE ST N GE GU Y SE RU S TO ST R ST HI LL LL QUANTUM EDUCATION GROUP IN RE ET T ET ES SO UT ES ST ST R EE T ST PROFESSIONAL COUNSELLING PROFESSIONAL COUNSELLING | CBD 243 Waipapa Road Kerikeri 0295 Phone: (09) 407 3410 7a William Pickering Drive Albany, Auckland 0632 Phone (09) 919 4513 3 Wakefield St, Levels 10-12 Central Auckland 1010 Phone (09) 304 2330 STR E LOR NE EET STR EEN ST QU EY L ES EET TR DS STREET QUANTUM EDUCATION GROUP L EL D STREET RUTLAN W ET CULINARY INSTITUTE IEL KEF WA BARTLETT ST ST KS RE W NE MARINE PARADE E UE LL IC ET HASTINGS STREET Q BE W RE ST UR MANDEVILLE QUANTUM EDUCATION GROUP DEANS AVE EET AVE DARVEL STREET MONA VALE STR HARAKEKE ROAD ET MP QUANTUM EDUCATION GROUP RK MA BO 110 Mandeville Street Riccarton Christchurch 8011 Phone (03) 961 9990 SO M ST ET CHRISTCHURCH H UT T E RE CA K AR EA TRE GS E AN NL ON NST SWA NO R ST ST ET ERIN O NST STATION STR EET GA UN TA E STR NN SWA ET E STR ET RE E Y BER MA QUANTUM EDUCATION GROUP EET T EE HE ALBION STR LAC E ROS QUANTUM EDUCATION GROUP HP LEIT MARINE PARADE STR BRID RICCARTON 57 Ingestre Street Wanganui 4500 Phone (06) 348 4522 H RT EET GE WANGANUI our values 6 Always do the right thing All of us together Embrace our differences Focus on the learner Pursue growth Love what you do QUANTUM EDUCATION GROUP STUDENT HANDBOOK about us Our policies, practices and procedures ensure that: Our staff >> We maintain high professional standards in the marketing and delivery of our courses We have a highly dedicated team of Tutors, Chefs and >> Support Staff who are committed to ensuring your We guarantee that the recruitment of potential students will be conducted in an ethical and success. responsible manner It is our policy that all teaching staff either holds the >> necessary teaching qualifications or is working towards a We reconise qualifications issued by other training organisations Certificate in Adult Teaching, or equivalent. >> Your Tutor is the staff member with whom you will have We comply with all goverment and legislative requirements the most contact, and he or she is the person you should see first if you have queries about any aspect of your course. Please do not hesitate to ask us for guidance or assistance at any time during your course. Practices and procedures The following information has been prepared to guide you whilst you are a student with Quantum Education Group. To allow for effective communication between Quantum Education Group and yourself, we have included practices, procedures and policies that you should be aware of during your studies. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 7 NZQA 2014 Reports For example, perhaps you have enrolled in an NZQA >> Please visit http://www.qegroup.co.nz/group/ also offer an International exam that has a study duration about-us/audits/ to view Quantum Education of 12 weeks. Therefore, you will first complete your 24 Group Limited NZQA report as of August 2014. week NZQA course. After this date, you can choose any 12 Special features of Quantum Education courses >> approved course that is 24 weeks long. This course may week period over the next six months to come back and complete your International examination. Our courses have set intake dates through the >> year. Your Course Advisor will advise you of start *Special note: date options. The City & Guilds International We complement your distance learning studies >> with a series of structured workshops. You and into our culinary courses and other students in your area who are working on a must therefore be completed particular unit standard will be invited to attend a within the timeframes shown on workshop for that unit standard. your study plan. We also make provision at each centre for a drop-in service, so if you don’t have a computer at home or prefer this environment for your studies, you can still drop-in and use our computers. The drop-in rooms will not always have a Tutor present, so if you need support while in the centre you may need to free phone your Tutor. Again, you will be advised at the time of enrolment if this applies to your course. In addition to receiving the National qualification, many of our courses offer students the opportunity to also gain an International qualification, such as: >> Culinary – City & Guilds >> Travel & Tourism – Virgin Atlantic / GTMC If you have enrolled in a course that offers an International qualification*, you can choose any time within six months from the official completion date of your NZQA course, to complete your International qualifications. Please note the time allotted to studying the International module is not six months, you just have six months in which to choose the right time for you. 8 qualifications are incorporated QUANTUM EDUCATION GROUP STUDENT HANDBOOK fees, loans & allowances StudyLink contact details Student loans, allowances & living costs You have enrolled with a registered Tertiary Education Organisation (TEO) and some of our courses have been >> If you are eligible for a Student Allowance, approved and accredited by NZQA. If you have any StudyLink will pay this directly to your bank queries relating to student loans and allowances, account. The allowance does not need to be please contact: repaid. Please note that if you are receiving a student allowance, your allowance will cease at StudyLink Call Centre the end of the stipulated timeframe regardless of Phone: 0800 88 99 00 whether you have finished your course or not. Fax: 0800 88 33 88 >> Email: student.services@winz.govt.nz You may be eligible for living costs. If approved, this is added to your student loan and must also be repaid. Course fees >> >> Fees may be paid on or before commencement of your course. >> If you receive a Training Incentive Allowance (TIA), the amount paid to us will be refunded directly to StudyLink, to lower the cost of your loan. Your tuition fees are paid directly to Public Trust. Quantum Education Group will receive fees progressively over the duration of your course in accordance with a payment schedule approved by yourself. (refer to Fee Protection Policy page 10) >> We regret that non-payment of fees will result in removal from the course register. In addition, any completed unit standards will not be reported to NZQA and legal action may also be taken to recover the overdue amount. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 9 Refund policy OUR REFUND POLICY IS AS FOLLOWS: ALL COURSES LESS THAN 3 MONTHS DURATION For courses up to and including 4 weeks 6 days For courses with a duration between 5 weeks and 12 weeks, 6 days If we cancel the course If you withdraw before the start of the course, or within the first two days: You are entitled to a minimum of 50% of any payments made by you. However if you have only paid for two days, we may keep the full amount. If you withdraw after the first two days: Nil refund. If you withdraw before the start of the course, or within the first five days: You are entitled to a minimum of 75% of any payments made by you. If you withdraw after the first five days: Nil refund. You are entitled to a pro rata* refund of the fee paid by you, less the cost of any textbooks, external examinations or other materials supplied to you. ALL COURSES OF 3 MONTHS DURATION OR MORE If you withdraw on or before the 8th day of the course start date We will make a refund equal to the full amount paid, less $500 or 10% of the course fees (whichever is the lesser). If you withdraw after the 8th day of the course start date or are expelled from the course due to non-attendance or serious breach of the rules Nil refund. If we cancel the course You are entitled to a pro rata* refund of the fee paid by you, less the cost of any textbooks, external examinations or other materials supplied to you. FEE PROTECTION POLICY NZQA registered education providers in New Zealand are required to offer protection to all of their students against the default of the education provider, in respect of students’ course fees that are paid to them in advance. All student fees will be paid to the Public Trust and will be administered by an independent trustee. Public Trust will pay fees to Quantum Education in accordance with a Payment Schedule authorised by the student. * A pro rata fee refund is calculated according to the following formula: Course Fee (less cost of materials supplied to you) divided by Length of Course (in weeks) multiplied by Time Remaining on Course (in weeks) equals Refund Paid if course is cancelled by us. Please note that all withdrawals must be received in writing on or before the 8th day after commencement of the course. In accordance with Quantum Education’s policy, all refunds have to be approved by the Chief Financial Officer. 10 QUANTUM EDUCATION GROUP STUDENT HANDBOOK practices & procedures Access to equity Quantum Education Group expresses its commitment to Quantum Education Group acknowledges the diverse 1. student access and equity by: nature of its student population and aims to meet the during resource and curriculum development. educational needs of all students, irrespective of their 2. background by endeavouring to: a) the establishment of non-discriminatory student selection procedures that encourage fair access meet the individual needs of students through the for members of under-represented groups. integration of access and equity principles 3. b) ensure that equity principles for all students are implemented through the fair allocation of resources and the right to equality of opportunity without ensuring that staff are appropriately informed and aware of access and equity issues. 4. presenting learning materials in a manner that embraces cultural diversity. discrimination c) ensuring access and equity issues are considered make reasonable adjustments to training delivery and 5. ensuring that all students have physical access to an education facility. assessment to increase opportunities for students to participate in their training programmes delivered 6. within the vocational education and training system encouraging reasonable adjustments to training delivery and assessment that will support and d) provide training programmes that consider the needs of all people within the community assist students with a disability or other special requirements to participate fully in the course without disadvantage. Students who would like to discuss their individual study and assessment needs should speak with the Course Advisor or Centre Manager. We may request that a student supply evidence of the nature and extent of their disability or special needs. Special needs, options and preferences of each individual student will be discussed during an interview and a plan for delivery of training and assessment prepared based on the student’s individual needs. Alternatively, students may wish to contact a relevant organisation themselves. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 11 7. competencies. Attendance & study requirements ensuring that there is a self paced learning Attendance and punctuality are important, as they are providing students with a variety of options for demonstrating how they meet the required 8. option to cater for students with varying time requirements. 9. making learning materials available for external study in a written format that enables students access to the information, regardless of their location. 10. providing all students ongoing access to support services, including access to the Tutor Study Assistance Line and Web Knowledge Base. 11. providing additional support and opportunities for part of each student’s preparation for the work force to develop good work habits. A class register and a record of each student’s progress is maintained and we are required to notify WINZ/StudyLink immediately if any student who is in receipt of a student allowance does not attend a class/ workshop or submit work regularly. No children or pets may be brought to class. If children are ill or away from school for any reason, alternative arrangements will need to be made for their care. re-assessment for students assessed as Not Yet All Distance Learning students are encouraged to Competent. attend a series of workshops per week at their nearest Learning Centre unless otherwise specified at the time of enrolment. For students who choose not to attend centre workshops or classes, progress will be monitored by the submission of assignments and/or assessments which must not fall behind schedule by any more than 20%. The number of credits that should be achieved by the current date vs. the number of credits passed will calculate this. We acknowledge there are often situations that may cause you to experience some difficulties adhering to your study. Your Tutor is there to support you, so regardless of why you are falling behind, please discuss your situation openly. Students who fall behind with their study programme but are clearly making a concerted effort to work with their Tutor to reach agreed goals will continue to receive full and ongoing support. In most cases these students will also receive a study extension to help them complete their course if required. However, students who fall behind in their studies and fail to make contact with their Tutor may be withdrawn from the course. 12 QUANTUM EDUCATION GROUP STUDENT HANDBOOK On campus students (e.g. Culinary) are required For example >> The student has not made any contact for to attend no less than 80% of all scheduled classes. Attendance that falls below 80% constitutes grounds for some time and there is no way of making course withdrawal. contact with the student, e.g. phone >> disconnected, moved with no forwarding student fails to attend class for a period of 5 days address. >> without notification a first warning letter shall be issued. The student has not made any contact for some time and has ignored all attempts by the Tutor to make contact, e.g. telephone >> The student shows a history of failed promises with a clear lack of commitment. If attendance does not improve or the student still has not returned to class within one week of the messages, letters, txt messages etc. >> If attendance becomes unsatisfactory or if the first letter, a second warning letter shall be issued. >> If attendance does not improve or the student still has not returned to class within one week of the second letter, despite the attempts of training staff, a third and final letter shall be issued and the student shall be withdrawn and StudyLink will For example If by the 10th week you should have completed 30 credits but only 15 credits have been completed, then you have effectively fallen behind by 50% when calculated against your study plan. If you be notified where student allowances are being received. A student who arrives late or finishes earlier than the scheduled time will be counted as absent for attendance statistics. should find yourself in this situation, your Tutor will Compulsory Workshops are modules that require make contact with you to discuss any problems the student to attend a centre on a scheduled date you may be experiencing and to explore ways that and time (for example the Travel & Tourism course). you can catch up with your studies. These workshops may be required as part of a practical assignment or an on campus assessment. In all cases, you will not be able to complete your course and gain the qualification unless you attend a workshop. If you are experiencing extenuating circumstances and absolutely cannot attend, you will need to make contact with your Tutor immediately. Although workshops are regularly repeated, you may find yourself in the situation where the next scheduled session may not be until after your course finish date. If this happens to you, you may need to apply for a special attendance and/or study extension. If your course includes compulsory workshops, your Course Advisor and Tutor will advise you of any attendance requirements. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 13 Change of address It is essential that we have your correct postal address, Computers for home based study telephone number and email address. Please advise us All of our Computing, Business Administration & Travel immediately if any of these change. Please also provide us and Tourism courses require home-study. A suitable with the name and telephone number of someone we can computer loaded with the specified software is required contact if we are unable to contact you. to complete these courses. If you do not currently own Cheating & plagiarism your own computer, we strongly encourage you to attend All assessments must be your own work, and you will be the workshops at your local centre where you will not only have access to a computer but the expertise of our staff. required to sign a Student Contract stating that you agree Alternatively, you may also be eligible to receive Course to comply with the rules and regulations during your study Related Costs from StudyLink. This can be used to with us, including the following: purchase your own computer. All unit standard assessments will be completed Many of our courses require some form of practical work without the assistance of any other person. using email or the internet. Unless you are able to use the Any student who cheats or plagiarises another’s work, may be suspended or withdrawn from his/her course of study. The unit standard(s) involved will no longer be available to that student, so in order to qualify for a Certificate or facilities at your Learning Centre you will need to arrange for an Internet connection. If you are unsure or require advice, your Tutor or Course Advisor will be able to assist you. Diploma, other unit standard(s) will have to be taken and Please enquire with the centre you are enrolled in for assessed. This will add considerably to the student’s opening hours. workload. There is also a possibility that there are no additional units available at the required level and credit rating. No testimonials will be prepared for any student found guilty of cheating. Please consider your own position very carefully if another student asks for your work. CHEATING 14 PLAGIARISM QUANTUM EDUCATION GROUP STUDENT HANDBOOK Computing procedures & regulations 8. could lead to damage of that equipment. 9. person to use. This includes customisation of violations may result in suspension or withdrawal from settings. your course of study: 10. The playing of computer games without Tutor The unauthorised use of equipment, or use of permission. equipment, or the internet for anything other than 11. course-work, without prior permission. 2. 12. disqualification of both students from the module sourced software without prior approval. Loading music CDs onto a computer. 5. Downloading of any non course related material concerned. 13. Knowingly infecting a computer with a virus. 14. Any attempt to breach network security and from the Internet. 6. 7. Using another student’s files for assessment purposes. This practice will result in The use of unlicensed software, or of externally- 4. Eating and drinking near the computers without exercising proper caution. The copying of licensed software without lawful permission. 3. Altering the features of a computer in such a way as to make the computer difficult for another All equipment is to be treated with care. The following 1. Inappropriate use of computing equipment which access confidential files on the network server. The use or viewing of any sexually explicit material Deliberate “hacking” of any sort will be met with or any other kind of file that may cause offence to immediate expulsion. This also includes accessing others. the records, passwords or files of any other Theft of equipment or components, pen drives/ student or staff member. USBs, CDs, books, manuals or notes. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 15 Copyright Fire evacuation procedure All logos, marks, books, texts, manuals, documents, In the event of fire, please evacuate the building as cassettes, CDs and other educational and administrative quickly as possible, following the procedures set out in material whatsoever owned by Quantum Education and the “Fire Evacuation Procedure” notices displayed in each associated entities are protected by copyright and must classroom. Please also follow the instructions of the not be copied or reproduced either in part or whole or Building Fire Warden. used for gain without the written approval of the National Academic & Business Manager. Health & safety Disability support All of our facilities are committed to ensuring the health Please advise us in writing if you think you will require any commitment, it is important that all significant health and assistance to complete your course. Please note that any safety hazards are identified and remedied. Please report disclosure on the official enrolment form at the time of all accidents, even if no injury resulted. Report forms are enrolment is provided as statistical information only for available from staff. the Tertiary Education Commission. Your Tutor will need to be informed by you separately. Please help us to help you - it is important that your Tutor knows your full situation so they can help you. Trying to work through it on your own may impede your ability to reach your goals and gain a valuable qualification. and safety of all staff and students. As part of this All centres have a Health and Safety Co-ordinator and staff who hold current First Aid certificates. It is particularly important to remember to take 10-minute breaks every hour, and one-hour breaks every three hours when you are under pressure to meet assessment deadlines. When you are under stress your body is more likely to suffer Disruptive behaviour injury. All students must behave in a responsible manner and experiencing any pain in your wrists, neck or shoulders. be mindful and respectful of others’ needs at the centre. If your behaviour is offensive or detrimental to the organisation, staff or to other students you may be asked to leave the premises. In more serious cases, we may also process an immediate withdrawal from the course. Drugs & alcohol Please advise your Tutor immediately if you are If you do not feel well during class please inform your Tutor and arrangements will be made to ensure that you are referred to a medical practitioner and/or are able to return home safely. If you have an ongoing medical problem such as epilepsy, sight impairment, hearing impairment, or any physical disability, you may wish to inform your Tutor in complete Health and Safety Regulations state that no person confidence. Informing us of any problem will help us to shall be on the premises while under the influence of, assist you in the event of your being temporarily unable to or in possession of, non prescription drugs or alcohol. continue your studies. You should also supply us with the Disregarding this rule will result in immediate dismissal name of someone we can contact on your behalf, should from the course and will preclude any enrolment in future you become unwell while attending class. courses. All of our training facilities operate a smoke-free environment policy. 16 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Ergonomic practice Lighting >> Keep your monitor at right-angles to any window In order to prevent health problems such as OOS or bright light to reduce glare and reflections on (Occupational Overuse Syndrome) when working for long the screen. periods at your computer, we advise that you study and >> practise the exercises outlined below. Use a filter over your screen to cut down internal glare or reflections. Chair & workstation >> Use partitions to block bright light sources. An ideal chair will swivel and be on castors (small wheels) >> Fit baffles or diffusers on fluorescent lights to reduce glare. so you can move it easily. It will have no arms to restrict your movement while you work on the keyboard and be >> Use a desk lamp to eliminate shadows from your work area. fully adjustable. When adjusting your chair: Sitting correctly >> Adjust the seat back to allow comfortable upright Sitting correctly at your workstation will help you prevent posture with good lumbar support. OOS (Occupational Overuse Syndrome). Your chair height should allow your feet to >> >> >> Your thighs should be parallel to the floor, with no >> Your arms should fall naturally on to the work surface. pressure underneath them. >> Your elbows, knees and back should be at 90 degrees to the body while you work. comfortably reach the floor or a foot rest. Your elbows should hang comfortably, at almost >> Your head should only incline slightly forward. the height of the keyboard. Hand & wrist position You should sit with your knees and ankles about a Your hands, wrists and forearms should be in a straight shoulder-width apart. There should be a gap between the line while typing at the keyboard. The mouse should be front of the seat and the back of your calves – about the held in a comfortable, relaxed way. Never grip it tightly. width of your hand. Top of monitor at eye level or just below Straight back Horizontal forearms to avoid wrist strain Horizontal hip to knee Foot rest QUANTUM EDUCATION GROUP STUDENT HANDBOOK 17 Minimum course contact Privacy It is the student’s responsibility to maintain weekly contact Quantum Education is committed to protecting your with their Tutor. This can be done face-to-face or via email, privacy in accordance with the requirements of the Privacy telephone, or the submission of a unit. Act 1993. This Act requires us to communicate to our Ministry of Justice checks Quantum Education reserves the right to carry out yearly Ministry of Justice Police checks to ensure that ethical boundaries continue to be met. Mobile phones All mobile phones and other communication devices are to be switched off at all times during class. Personal appearance Students are expected to maintain a standard of dress students how we will protect their privacy. Quantum Education will keep on file personal information such as your name, residential and postal address, date of birth, contact telephone numbers, email address, occupation, education, qualifications and academic records and results. For some students, we will also keep on file their information about special learning requirements and needs. This information will be disclosed to us through your completion of the Enrolment Application Form, by discussion with any of our client services or educational staff, or via written communication to the National Academic & Business Manager from you. and personal hygiene that would be acceptable in a So that we are able to provide you with a quality professional working environment. Culinary students are educational service, we recommend that you advise us required to wear appropriate uniforms as instructed by of any changes to your personal information or if there staff. are any errors in the personal information we have on A student who is considered to be inappropriately dressed may be asked to leave their class and return once they have changed their attire. (refer to page 43) Photocopying A photocopier is available to be used for course related work. There may be a small fee of 20c per page for personal use. file. We may also update your personal information from information we receive from the organisations listed below under the section titled Disclosure of Personal Information. Your personal information will be used to: a) provide you with the educational service you require to successfully complete your course. b) obtain feedback from you about the course, service and facilities we have provided. c) advise you of upcoming seminars, workshops and relevant events. d) develop and improve our business and educational systems. e) inform you about new products and services that we may introduce from time to time. Your personal information will be held by Quantum Education in accordance with the Privacy Act and NZQA regulations. 18 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Disclosure of personal information For the purposes set out above, we may disclose your personal information to the following organisations: a) service providers who assist with managing the services we provide to you. b) contractors who provide educational services and qualifications under the Quantum Education Group banner. c) government and regulatory authorities during audit of the service we provide to you. d) StudyLink for those students who are studying either full or part time under the Student Loan and Allowance scheme. e) organisations involved in the transfer/sale of all or part of our assets or business. Your personal information will not be disclosed to any other party (except those listed above) unless written permission is received from you. Extreme care is taken by our staff to ensure that personal information is not released to any party other than those listed above. Access to your personal information You have a right to access your personal information. If you would like to do so, please submit your request in writing. How to contact us If you have any questions in relation to privacy, please write to: National Academic & Business Manager Quantum Education PO Box 101 799 NSMC AUCKLAND 0745 QUANTUM EDUCATION GROUP STUDENT HANDBOOK 19 Recognition of Prior Learning & Cross Credits Recognition of Prior Learning (RPL) Credit transfers If you have previously gained any credits on the National Qualifications Framework then this will be shown on your NZQA Record of Learning. If this shows that you have previously gained credits for the same unit standards RPL is a method of assessment whereby students can contained in your current course, we will be able to gain credits towards a course by showing that they already transfer those credits so you will not be required to resit possess some of the necessary skills and knowledge. that assessment. These may have been gained in a variety of ways including work experience, voluntary work, working at home or running a business. If you wish to transfer previous credits gained you will need to advise the Course Advisor at the time of enrolment so that this may be taken into account when Assessment for credit on the National Qualifications processing your enrolment and setting your study Framework involves the collection of evidence of what programme. The acceptance of those credits may also students know, understand and can do. That evidence is depend on the requirements of the course you are then judged against criteria expressed in unit standards. enrolling in. Framework assessment is about achieving standards rather than performance in a set task or over a whole course, so evidence can be collected from a variety of sources. Some evidence may come from formal tests and tasks while other evidence may come from ongoing work or learning activities. Some students may be assessed on the basis of attested prior performance, using evidence that is brought with them from previous jobs for example. Others may be assessed on the spot without completing a course of learning. In most cases, many may be assessed by a combination of the two: evidence the student brings with them is taken into account but further assessment tasks may be needed to cover all the skills and knowledge required. Some students may be required to undertake further learning and assessment in order to complete a qualification. Any student wishing to apply for Recognition of Prior Learning must advise the Course Advisor at the time of enrolment. The Course Advisor will guide the student through the Credit Recognition Process. 20 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Security Student concern process Staff at our facilities are not responsible for the security of If you have any concerns related to your course you students’ personal belongings (including motor vehicles). should first approach your Tutor and attempt to resolve Please be cautious if you are carrying any valuable items the problem in a professional manner that respects the or money with you. rights of all those involved. Sexual harassment If you do not reach a satisfactory outcome, you can ask to Sexual harassment or discrimination of any kind is totally meet with your Centre Manager who will make every effort to resolve the situation. unacceptable. As a student you do not have to tolerate If there is still no resolution, you may raise your concerns sexual harassment or discrimination. If you have any with the following people/groups, in order of placement concerns of this nature please speak to your Tutor or listed below: Centre Manager immediately. >> The National Academic & Business Manager >> College Director (or designated Manager) >> New Zealand Qualifications Authority be immediately withdrawn from your course. If you have >> The Quality Commission already received a warning, a second complaint will result >> Mediation >> Arbitration If a complaint is brought against you, concerning sexual harassment or discrimination, you may receive a warning from the Centre Manager or in serious cases, you may in your removal from course. New Zealand Qualifications Authority If you have a complaint about a registered education provider, you should use the provider’s procedure in the first instance. If the matter is not resolved satisfactorily, you may lodge a formal complaint in writing through NZQA. Please review the information on this website for more information: http://www.nzqa.govt.nz/about-us/ make-a-complaint/make-a-complaint-about-a-provider/. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 21 The Quality Commission Mediation The Quality Commission provides a complaints resolution If any concern that has progressed through the above service for students which is a free and easily accessible steps still remains unresolved, both parties shall refer the service that respects students’ rights and those of the issue to a single mediator. provider. 1. other party stating the details of the dispute and Students who are dissatisfied with the service provided request that the matter be referred to a mediator by an education provider must first work through the to be agreed upon and appointed by both parties. provider’s internal complaints process. If students are not satisfied with the outcome of the internal complaints 2. Arbitrators’ and Mediators’ Institute of New months, students can lodge a complaint with the Quality Zealand Inc. Commissioner. 3. guidelines in governing the proceedings. QC will not deal with an issue that is before a Court or Commissioner will refer the complaint back to the provider if internal procedures have not been followed. The Commissioner decides what procedure to follow. Providers are given full details of the complaint and asked to respond. Personal information is protected. The guidelines may be set through agreeance by both parties, failing this, the mediator shall set the within the scope of the QC scheme – for example, the other statutory complaints or conciliation procedure. The Should both parties fail to agree on a chosen mediator, one shall be appointed by the process or if the dispute is still deadlocked after two The Commissioner decides whether the complaint comes Either party may serve written notice on the Arbitration If both parties are unable to reach a resolution through mediation the dispute shall be referred to arbitration under the Arbitration Act 1996 (New Zealand). 1. If an arbitrator cannot be agreed upon by both parties one will be appointed by the Arbitrators’ and Mediators’ Institute of New Zealand. 2. Notification to refer a dispute to arbitration must be issued by either party within three months from the time when the dispute was first raised between both parties. 22 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Student conduct policy Students who are found to be in breach of any of the Quantum Education is a professional educational inappropriate by Quantum Education, will be advised institute. Our staff are required to provide a high level of in writing of their breach and of the expected level of educational and administrative service to all enquirers and behaviour and conduct in all future communications and students. To maintain the integrity of this service, students dealings with us. If, at the time of the breach, the student also have obligations, including: is in attendance at a workshop, seminar or centre, the a) above obligations, or any other action as deemed student may be asked to leave the premises with this treating all Quantum Education staff with respect and courtesy at all times including during telephone being at the discretion of Quantum Education Group. conversations, at seminars and workshops, and via After two written warnings, the student’s enrolment web or email communication. and membership may be discontinued. If at any time, b) abiding by all policies as detailed in the Student the student is not satisfied with Quantum Education’s Handbook. c) approach or decision regarding the student’s conduct, a acting in a polite and professional manner at all times in the areas of language, conduct and behaviour. written complaint can be lodged as per the Grievance and Complaints Policy. d) being punctual in attendance at training and Quantum Education’s Student Conduct Policy is in place assessment functions (tutorials, seminars or to protect the interests and safety of all students and to appointments). enable our staff to provide a high level of service to all e) conducting themselves in a safe manner at all times. f) not being discriminatory or harassing in any way with students. staff and students. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 23 Telephones Tutor/student expectations A telephone is available at each centre for emergencies Our Tutors are committed, professional people, who set only. Please keep all calls as brief as possible. high standards both for themselves and for their students. Centre staff will not receive general messages for students from outside callers. Tutor & course evaluation process Tutors will regularly seek your feedback on matters relating to your course. This enables us to constantly monitor and improve the quality of service provided to you. If you have not received an evaluation form but would Your Tutor should >> communicative >> be knowledgeable in the curriculum / subject matter he/she teaches >> be well-prepared >> be well-organised >> be responsive to your learning needs >> treat all students alike, regardless of gender, race or ability like to provide some feedback, please ask your Tutor or Centre Manager. be approachable, friendly, professional and >> provide you with ongoing feedback on your progress You will also be asked to complete an appraisal form evaluating your Tutors’ performance. If, however, you Each Student should have any cause for concern directly related with your >> be punctual >> attend all compulsory classes >> not cause any disturbance in class which distracts Tutor please do not hesitate to discuss the matter with the Centre Manager. Tutor only days other students >> class Quantum Education Group may hold up to one Tutor Only Day every three months to enable staff to participate in events such as professional development, national meetings and other relevant activities that support the continual development of services available to students. >> be well-organised >> be self-motivated >> adhere to their work and study timetable in order to complete their course within the stated timeframe You will be notified by your Tutor at least two weeks prior and where necessary, off site assignments will be set. notify their Tutor if they are unable to attend a >> participate in group work >> provide the Tutor with feedback when requested >> treat all Tutors and fellow-students with respect >> be well-presented. This applies particularly to all work experience sessions and/or field trips 24 QUANTUM EDUCATION GROUP STUDENT HANDBOOK health & wellbeing Health emergencies Confidential health advice If you or someone near you is in urgent need of medical For confidential counselling advice regarding personal attention, please call 111. issues, please call one of the following help lines: Personal health services Lifeline For minor injuries and illnesses, please visit a general phone or face-to-face. practitioner (GP) at a local medical centre or clinic. These are open during normal business hours, please contact reception for further information on medical centres in your area. To find a qualified, registered GP in your area, please visit the Medical Council of New Zealand website http:// www.mcnz.org.nz/ For free 24-hour health advice, please call: Ministry of Healthline: 0800 611 116 Counselling for people of all ages and backgrounds, by Phone: 0800 543 354 www.lifeline.org.nz Youthline Youthline provides a range of services including face-toface counselling in centres around NZ, family therapy, and counselling for crisis pregnancy, post-termination or sexual abuse. Phone: 0800 376 633 www.youthline.co.nz Outline Confidential and gay-affirming. GBLT telephone support and face to face counselling. Phone: 0800 OUTLINE www.outline.org.nz QUANTUM EDUCATION GROUP STUDENT HANDBOOK 25 Drug and alcohol education and counselling Domestic violence – Are You OK? If you or someone you know needs help with alcohol or This campaign provides information about family drug issues, please contact: violence, what it is, where to get help and how you can Alcohol and Drug Helpline Phone: 0800 787 797 www.druginfo.org.nz/Helpline/Home Problem gambling If you or someone you know needs help with gambling issues, please contact: help if you know someone affected by family violence. Phone: 0800 456 450 www.areyouok.org.nz Citizens Advice Bureau The CAB service is about helping people to know and understand their rights and obligations, how to use this information to get the best outcomes, providing people New Zealand Gambling Problem Helpline with the confidence and support they need to take Service action, and working for positive social change within 24 Hour Freephone service Phone: 0800 654 655 www.gamblingproblem.co.nz communities and wider society. 0800 367 222 www.cab.org.nz/Pages/home.aspx Sexual health For information regarding sexuality education, health promotion, family planning services, or to find a family planning clinic, please contact: Family Planning Association Phone: 0800 Info Line (0800 4636 5463) www.familyplanning.org.nz 26 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Computing, travel & tourism Academic records Assessments will generally be marked within 15 working days of receipt by the assessment team. All enquiries regarding academic records should be NZQA requires us to retain marked student assessments made to your Tutor. Your unit standard credits will be as a permanent record, for moderation and audit registered with NZQA and you will receive your National purposes. Certificate when all course requirements have been met. On completion of your National Certificate course and Assessment in Te Reo registration of credits, you may apply to NZQA for your If you are enrolled in one of our cultural courses you may Record of Learning. have the choice of being assessed in English or Te Reo. Assessment procedures Please discuss your language preference with your Tutor Unit standard assessments Resubmission of assessments The NZQA portion of your qualification is competency If your first assessment attempt is returned and marked based and tests your knowledge through practical and ‘not yet competent’ you will receive two further attempts to theory assignments. Unlike formal examinations, if you achieve competency at no cost. For subsequent attempts don’t get it right the first time, you will have an opportunity a charge of $25 per submission may apply. at the beginning of your course. to resit your assessment. If your errors are only minor, Due to the high consumable cost of certain courses (such you won’t need to resit the whole assessment again, just as Culinary), some second (and subsequent) resits may the parts that you didn’t get correct the first time around. attract a small fee. You will be advised of any resit costs In some cases you may only require a Tutor observation, which means that you only require minor amendments to achieve competency. prior to sitting your first attempt. Alternatively, if you have any queries, please discuss this with your Tutor. When you have completed all the requirements for your qualification, your credits will be registered with NZQA, and an application will be made for you to receive your certificate. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 27 Assessment appeals Course transfers Students who disagree with the marking of their If it is decided with your Tutor during your induction assessment and wish to have it moderated may do so by period that you should be transferred to another course following the procedures below: of a more appropriate learning level, this will be processed 1. The student should first discuss their assessment by our staff quickly to ensure that there is no disruption concerns with their Tutor to ensure that they fully to your study. Please note there may be an adjustment in understand the nature of the comments and fees depending on the course you are transferring to. We marking attached to their assessment. Wherever are unable to process any course transfer once you have possible, assessment concerns should be resolved exceeded the first 10% of your course or the first month, at this point. whichever comes first. For example, if your course is 36 If there is no resolution from Step 1 above then weeks in duration, your 10% period is 3.6 weeks. 2. the Tutor shall provide the student with an Assessment Appeal form. Once completed, the Tutor will sign it off, ensure that a full copy of the assessment in question is attached and sent After your enrolment has been processed you will be to the Marking Team for review and a copy is sent a study pack containing information to help you get received by the Centre Manager. Culinary Tutors started as well as course material to begin your study. We will forward the Appeal to the Culinary Manager. 3. Induction training Once received by the marking team or Culinary Manager the assessment will be assigned to an appropriate Subject Specialist (SS) for review. If the SS/Tutor was the original marker, a second SS/ strongly recommend that all students work through the Induction information at the very start of your course. The purpose of the Induction Training course is to: >> foundation skills to commence the course Tutor shall moderate. 4. Once the assessment has been reviewed, the >> and how we can provide learning opportunities to on the Assessment Appeal form and return all suit your own specific style During the induction period your Tutor will work with you When the assessment has been returned to the to ensure that you have enrolled on the correct course centre the Centre Manager shall meet with the to match your study and career objectives and more student to advise the outcome. 6. If, after this point, the student still disagrees importantly that you have not enrolled in a course that may be too difficult or too easy to complete. with their assessment results the process may be repeated twice more through application to the Senior Assessor and again to the National Academic & Business Manager. Culinary students will forward their appeals directly to the National Academic & Business Manager. 7. Find out what your own personal learning style is moderating marker/Tutor will record their decision documentation to the Centre or Culinary Manager. 5. Provide you with the necessary computing The decision of the National Academic & Business Manager is final. 28 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Language, literacy and numeracy assistance policy If a concern is raised regarding a student’s language, literacy or numeracy ability the Centre Manger is contacted by the National Academic & Business Manager who will discuss these concerns with the student and Quantum Education has a process in place to identify advise them of options available to them. students with language, literacy or numeracy difficulties. Language, literacy and numeracy assessment is available If a language, literacy or numeracy concern is identified, for students. Should a student be assessed as requiring the student will undergo a Language, Literacy and assistance with a language, literacy or numeracy difficulty Numeracy Assessment. that prevents the successful completion of their course, Should the assessment indicate that the students current they, will be Language, Literacy or Numeracy level is not sufficient to a) referred to an outside agency that is able to provide carry out the tasks required as a student the National training in language, literacy and/or numeracy. In Academic & Business Manager will provide a referral to this instance, any fees for language, literacy and/or available literacy training. numeracy training will be required to be paid by the During this time, Quantum Education will allow for the student directly to the agency providing the training. student’s studies to be deferred until Language, Literacy b) encouraged to access our study support services. c) and/or Numeracy training is complete. provided with reasonable adjustments to training and assessment to allow the successful completion Upon a satisfactory level of Language, Literacy and of the students training; as deemed applicable by the Numeracy being reached the student will be integrated National Academic & Business Manager. back into their course, under the guidance of a Tutor. Should a student require assistance with a language, If, the level is assessed to be sufficient for study, the literacy or numeracy difficulty that prevents their student will continue with their course work. In this successful completion of their course, they should contact instance the student will be encouraged to access study the Centre Manager. The Centre Manager will provide support services such as the Study Assistance Line individual case advice, depending on the student’s and workshops, as deemed applicable by the National circumstances. Academic & Business Manager. Reasonable adjustments Students with language, literacy or numeracy difficulties to training and assessment which will allow the students may be self identified or identified by Quantum Education. successful completion of their training will be made. Adjustments will be made in consultation with the Student, The enrolment application form requires all students to identify whether they will require assistance with language, literacy or numeracy. the Centre Manger and National Academic & Business Manager. If after conducting an assessment of a students work a Marker is concerned about a student’s language, literacy or numeracy ability they will bring their concerns to the attention of the National Academic & Business Manager. Indicators may be things such as a student’s inability to construct a sentence coherently and/or an inability to convey information. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 29 Recommended time frames Withdrawing from the course The NZQA suggests that approximately 10 hours be set If you wish to withdraw from your course, you will need aside for every unit standard credit. to formally advise your Tutor who will assist you with the For example: There are 60 credits in the National necessary documentation. Certificate in Business Administration and Computing Please note that if you wish to withdraw during the first Level 3 course, which is a 20-week full-time course or eight days of your course to ensure that a refund (less 40 weeks part-time. The 60 credits equate to 600 hours administration costs) can be made, you will need to learning time, or 30 hours per week if you are studying full- formally withdraw in writing to your Tutor or centre staff. time and 15 hours per week on a part-time basis. Study extensions Students who, due to extenuating circumstances, are unable to complete their programme of study in the allotted timeframe may apply for a Study Extension. Each application will be considered on a case-by-case basis. Students who have submitted an attempt on all unit standards relating to their course will automatically receive a six week extension. This extension will allow students to complete resits for any assessments they have not successfully completed. Please discuss any concerns you may have with your Tutor as they may be able to provide additional support or solutions to enable you to complete your programme within the required timeframe. If an extension is required, your Tutor will complete a Study Extension application to submit to the Academic Team. Your attendance and historical study habits and consistency of commitment will largely assist in your application. Any course extension is an arrangement with your learning centre only, and unfortunately student allowances and living costs do not extend into the additional period. Student allowances and living costs apply only to the original course length which is approved by NZQA, the Ministry of Education and StudyLink. An extension to your course time does not extend the time you will receive an allowance or living costs. 30 QUANTUM EDUCATION GROUP STUDENT HANDBOOK professional counselling The New Zealand Institute of Professional Counselling (NZIPC) was formed after collaboration between NZIPC Assessment procedures Quantum Education Group and the Australian Institute of Unit questions are designed to allow you to express Professional Counsellors. your understanding of the theory and its application to The course is provided by a team of Counselling Tutors who have their principal tertiary qualification in Counselling, Psychotherapy, Psychology or other counselling issues. Whilst assessment is not a test of your grammar or spelling ability, care in these areas will make your work easier for the marker to read and understand. appropriate disciplines and fulfil comprehensive NZAC The Diploma of Professional Counselling is comprised membership requirements. Tutors also have several of 27 Units, 22 core units and 5 units directly relating years practical counselling experience combined with to Te Tiriti o Waitangi and counselling whanau. An recognised instructional skills. Some Tutors are also individual workbook is supplied for the core course experienced and qualified counselling supervisors. units and contains activities and questions that you will Our courses have been developed on the basis of progressive assessment and self paced learning. Upon acceptance of your enrolment you will have received a comprehensive study pack including workbooks and a book of readings. Each is designed to make your distance learning studies as easy as possible. need to complete for each unit. This element of the course is completed by home study distance education. Please undertake each unit in order, unless otherwise arranged with your Tutor. An overnight stay at a marae is compulsory to complete the practical assessment for the marae experience. Should you require assistance with your studies, do not hesitate to contact us on 0508 4 Tutor (0508 488 867) QUANTUM EDUCATION GROUP STUDENT HANDBOOK 31 Submitting unit assessments Assessment appeals When all of the questions and activities for each section of a unit Workbook or Assessment have been completed, The New Zealand Institute of Professional Counselling your Workbook/Assessment can be submitted to NZIPC provides an avenue for students to appeal the awarding for marking. of course and unit results. Students are able to appeal Use the following as a checklist before submitting each unit: Have all questions and activities been completed Is your name and student number written inside and filled in? your workbook? against their results within 28 days from issue of the result. The student should first discuss their assessment concerns with their Counselling Tutor to ensure that they fully understand the nature of the comments and marking attached to their assessment. Wherever possible, assessment concerns should be resolved at this Is your name and student number written clearly on point. Failing resolution at this point, the student should all attachments? complete an Assessment Appeal form. Have you made a copy of all of your work (in case of Your Tutor will then forward the appeal with a copy of the loss in the mail)? completed unit workbook/s and assessment including the Have you completed the Declaration of Authenticity? Send your completed unit assessment in the freepost envelope provided to: marker’s comments to the National Academic & Business Manager. Upon receipt, the Centre Manager and the National Academic & Business Manager and the Academic Manager Freepost 238805 will review the result and notify the student in writing of QE Group Ltd the outcome, including reasons for the decision, within 14 NZIPC days of receipt of the appeal. PO Box 101 799 North Shore Mail Centre 0745 While we do our best to have your units marked and returned to you as quickly as possible, you may need to allow up to 15 working days for their return. Resubmission of assessments Students who are marked ‘not yet competent’ in any submitted assessment may have two further attempts to achieve competency at no cost. For fourth and subsequent attempts a charge of $25 per submission will apply. 32 QUANTUM EDUCATION GROUP STUDENT HANDBOOK NZIPC Code of Ethical Conduct 1. i. harassment, which is defined as, deliberate or repeated comments, gestures, or physical The counsellor (Tutor and/or student) will do contacts of a sexual nature. Sexual relations with nothing that is not in the best interest of their clients are unethical and prohibited. clients. 2. 4. The counselling relationship is for the benefit of the client, and the emotional well being of 3. Counsellors do not condone or engage in sexual Responsibilities to the client a. Counsellors take all reasonable steps to avoid the client will be the paramount concern of the harm to their clients as a result of the counselling counsellor. process. b. Total confidentiality will be maintained, subject the boundary of their competence will seek only to the following exceptions: a. supervision and consider referral to other disclosures with the express permission of the professionals. client. b. c. disclosures which lead the counsellor to believe d. party. The counsellor will exercise professional on their own behalf. senior colleagues, in deciding whether to share e. information with a third party. Counsellors consider the social context of their clients and their connections to others. disclosures compelled by Acts of Parliament and f. Courts of Law Counsellors are responsible for setting and maintaining professional boundaries within the where clients are judged incapable of giving counselling relationship. consent to disclosure, consent must be sought g. from those authorised to represent their e. Counsellors promote client autonomy and encourage clients to make responsible decisions judgment, if necessary after consultation with d. In the event of harm resulting from counselling, counsellors take responsibility for restitution. that serious harm may befall a client or a third c. Counsellors, faced with situations which extend Counsellors avoid any relationship with their interests. clients which is detrimental to the therapeutic Case information in any form (e.g. verbal, visual purpose. h. or written material) in publications, teaching If a relationship other than counselling is present, or public presentations is used only where the counsellors demonstrate careful consideration of identity of the clients or subjects concerned is ethical issues raised including power imbalance disguised, unless informed consent has been and confidentiality. obtained for presentation. f. Counsellors will make provision for protecting client confidentiality in the storage and disposal of research and case records. g. The number of counselling sessions will be kept to the minimum required to achieve the aims the client wants to achieve through counselling. h. Each counsellor is obliged to comply with the Official Information Act 1982 and the Privacy Act 1993, and to notify the client of the purpose for which Personal Data is processed. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 33 5. Exploitation a. b. c. present, in a financial, sexual, emotional or any The information included in this course outline is indicative other way. of the final curriculum but may not necessarily contain Counsellors will not accept or offer payments for all units necessary for completion of the course. All referrals, or engage in any financial transactions, assessments that you complete throughout your studies apart from negotiating the ordinary fee charged will contribute to your final award. Any changes, upgrades for counselling (if applicable). or expansions to the curriculum will be instigated in such Sexual relations between the client and the a way so that you experience a seamless transition, and counsellor can never be acceptable and will be done for no additional charge. NZIPC periodically constitute unethical behaviour. This is not restricted to sexual intercourse and includes any form of physical contact, whether initiated by the client or the counsellor, which has as its purpose some form of sexual gratification, or which may the forefront of the counselling industry. Optional Advanced Study Majors are also available in: Abuse Counselling >> Relationship Counselling >> Career Guidance Counselling >> Grief and Loss Counselling termination of therapy. Counsellors must seek >> Child Development and Effective Parenting professional supervision should any attempt >> Contemporary Issues in Workplace Counselling Counsellors should consider that the deeper involvement with the client’s emotional life during counselling, the less likely is the possibility of a subsequent equal relationship following to build a relationship with a former client be e. revises the Diploma curriculum to maintain its position at >> be reasonably construed as having that purpose. d. Course Information Counsellors must not exploit clients, past or considered. Graduates from the course titled Professional Counselling Counsellors will be subject to the New Zealand are awarded a Diploma of Professional Counselling which Institute of Professional Counselling complaints is an NZQA approved programme. This course, which is procedure. our foundation course, offers a broad practical approach to counselling and prepares the graduate to practise in the field of general counselling. Course materials We will supply most course materials. Learning materials for core units are supplied in the form of a Study Pack. Each pack contains a Book of Readings and a set of Unit Workbooks. Access to a computer and printer is advantageous although not compulsory, however students will be expected to provide their own study equipment. 34 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Face-to-face counselling Do I have to stick to the number of words indicated Face-to-face counselling, where students work with The approximate number of words it may take you to their own clients, commences at a time determined in complete a unit or part of a unit is presented to give consultation with the Counselling Tutor, and once the you some idea of how much work may be required to student has passed the pre-placement assessment. successfully answer the question. for assessment questions? Students should aim to complete 200 hours of face-to-face counselling within one year of completion of the academic programme. Once a student commences their own client The approximate number of words can also be used as an indicator of the depth of information required. For example, if you are well under the approximate number counselling, supervision becomes compulsory. of words you may need to ask yourself whether you have Marking been too superficial in your coverage of the unit or part Coursework will be assessed using the following grading need to ask yourself whether you have included irrelevant system. information or repeated yourself unnecessarily. As long as of a unit. If you are well over the word limit, then you may your work is within 15% over or under the required word RESIT NYC 0-49% TUTOR OBSERVATION TO 50-59% PASS - STANDARD C 60-79% PASS WITH MERIT C 80-89% PASS WITH DISTINCTION C >90% limit, your work will be accepted. Does my work have to be typed? In most cases we have allowed room in your workbook for your answers to be handwritten. It is preferred that questions requiring longer or essay answers are typed. However, you will not be penalised if you present a neat and legible hand written assessment. You will be given a total of three attempts to achieve a pass on any unit standard Attainment of qualification The Diploma of Professional Counselling can only be Resit attained by a student when they have been assessed as Please note if you achieve a resit you will have two further being competent in all areas of the course. Assessments opportunities to demonstrate your understanding of the are graded and students can gain a pass, merit or information and achieve a PASS on the unit standard. In this case you should follow the markers recommendations for improvement. distinction. Students must achieve at least 60% for a pass grade. An acceptable standard of proficiency in academic Tutor Observation and personal development will need to be achieved A Tutor Observation would occur when minor clarification within timeframes for acceptance to be granted for the is required in some areas of the unit standard. Please note Vocational Practice Component of the course. A Diploma you will have two further opportunities to complete your of Theory may be issued if the academic components only Tutor observation to the required standard to achieve a are achieved. PASS mark. Should a student not complete a course, a Statement of Following are some frequently asked questions and Attainment will be granted for all units in which a student answers. If you have any further questions please speak has obtained competency. with your Tutor. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 35 Grading criteria The following table explains the generic grading criteria that is used to assess all candidates’ work. GRADE DESCRIPTION To achieve a distinction grade (90%+) candidates must: Demonstrate an outstanding level of achievement: • High level of critical analysis and evaluation • Broad and deep understanding of current research, knowledge and issues in the area of study • Highly independent thinking • Exceptional clarity of complex ideas, with excellent coherence and logic • Excellent presentation • Very clearly formulated conclusions that are clearly communicated • Clear understanding of how knowledge developed can be applied To achieve a merit grade (80%-89%) candidates must: Demonstrate a very good level of achievement: • Good critical analysis and evaluation • Good understanding of current research, knowledge and issues in the area of study • • • • To achieve a pass grade (60%-79%) candidates must: 36 Significant independent thinking with very clear ideas High level of coherence and logic Very good presentation A good understanding as to how knowledge developed can be applied Demonstrate a good standard of work: • Evidence of critical analysis and evaluation • Evidence of independent thinking • Clear and coherent conclusions • Good standard of presentation QUANTUM EDUCATION GROUP STUDENT HANDBOOK Mutual recognition (credit transfer) of qualifications Personal counselling The New Zealand Institute of Professional Counselling believes that participation in personal counselling is recognises both the New Zealand and Australian essential in your training. Much of the learning in this Qualifications Framework (AQF), qualifications and programme will highlight the student’s personal life issues Statements of Attainment issued by any other training (problems, background, relational style, etc.), which may organisations. If students have completed any of the units be strengths or weaknesses for the student when he of competencies listed below, they are able to apply to or she begins to work as a counsellor. Issues that could transfer competency of that unit/s towards the Diploma of be detrimental to counselling practice will need to be Professional Counselling. addressed. Australian Qualifications Framework It is important for students to understand that NZIPC Practical components There are several practical components that must be CHCCWI3B Work with Clients Intensively CHCCM3B Develop, facilitate and monitor all aspects of case management CHCCS7C Coordinate the Assessment and Delivery of Services to Clients with Particular Needs Seminars give you the opportunity to practise and CHCGROUP3C Plan and Conduct Group Activities qualified and experienced counselling Tutor. CHCPOL3A Undertake Research Activities As each of the seminars is based upon the practical New Zealand Qualifications Framework 7926 Explain Te Tiriti o Waitangi for social service purposes 7927 Explain the application of Te Tiriti o Waitangi in the social services 7954 Contribute to noho marae within social service work 19494 Establish and maintain working relationships with whanau in social service work completed as part of the course curriculum. The most popular way to complete these practical components is by attending our seminar programme. demonstrate the practical counselling skills that you learn throughout the course, under the supervision of a application of a part of the course theory, each seminar has unit pre-requisites that need to be completed before you attend. Alternative assessment for practical components Students who find it difficult to attend seminars due to distance, disability or work or family commitments, may apply to complete some of the practical course components by filming your skills (you will have access to an NZIPC camera). If you would like to take this option there are specific 7959 Engage in counselling with families and whanau If similar units to those listed above have previously been completed, you are able to apply for Recognition of Prior Learning for the above units. guidelines that you will need to follow. Upon application for alternative assessment you will be provided with complete and easy to follow instructions. Contact your Counselling Tutor for further information. We will negotiate other responsible assessment options for students with a disability or other special needs if necessary. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 37 Please note that the Noho Marae unit must involve an >> you have the opportunity for certification. overnight stay at a Marae and can not be completed by Certification identifies to the public and your alternative assessment. peers those counsellors who have met specific Professional affiliations training and professional standards. >> you have access to advocacy services across a wide range of professional issues. New Zealand has two well-recognised professional counselling associations: the New Zealand Association >> it ensures that you use ethical guidelines which help you run an effective and safe practice. While of Counsellors (NZAC) and the New Zealand Christian ethics guide your practice, they also act as a Counsellors Association (NZCCA). protection for you and your clients. Both of these organisations offer a range of membership Students enrolled in the Diploma of Professional options, a code of ethics, regional and national counsellors Counselling and working with clients may apply for student directory, newsletters, publications, standards of practice affiliate membership with NZCA and/or NZCCA. and complaints procedures. It is a requirement when working with statutory agencies, e.g. ACC, Family Court, Recognition of prior learning CYFS and WINZ, to have a professional affiliation. National Office contact details for NZAC are: The New Zealand Institute of Professional Counselling allows students to apply for Recognition of Prior Learning New Zealand Association of Counsellors (RPL). The RPL process enables students to apply for PO Box 165, Waikato Mail Centre, Hamilton 3240 exemption from completing one or more single course Phone: (07) 834 0220 units from the Diploma of Professional Counselling. RPL Wesbite: www.nzac.org.nz Email: membership@nzac.org.nz recognises that students may be competent in particular counselling areas prior to beginning the Diploma of Professional Counselling, due to relevant life and work National Office contact details for NZCCA are: experiences and education. Students who have completed New Zealand Christian Counsellors Association or partially completed a counselling course, who have PO Box 68 773, Newton, Auckland 1145 Phone: (09) 361 4183 Website: www.nzcca.org.nz been working within a counselling environment for a number of years, or who have experience or qualifications gained overseas, are able to apply for recognition of this prior learning or experience. Exemption can be applied for Email: info@nzcca.org.nz up to 50% of academic units. There is no RPL application Some advantages of being a member of a Professional fee. Association are: Students who have completed similar units to those >> you have the opportunity to share your expertise, listed in the Mutual Recognition (Credit Transfer) attend workshops, receive training, socialise and of Qualifications section, are welcome to apply for collaborate with other professionals at a local level Recognition of Prior Learning for these units. Any student as a branch member. wishing to apply for Recognition of Prior Learning must you can participate in conferences which provide first advise the Course Advisor at the time of enrolment. >> you with new ideas and techniques to help you meet the needs of your clients. The conferences allow you to share ideas and thoughts, renew acquaintances and make new friends on both a national and international level. 38 QUANTUM EDUCATION GROUP STUDENT HANDBOOK Self-directed learning You can also get study assistance 24hrs a day, 7 days Although the learning is self-directed, NZQA recommends Counsellor’s website, which can be found by going to 10 hours of study for each course credit. For example, their web page at www.aipc.net.au and selecting “Article 240 credit courses will require 2,400 hours of learning and Library” from the main menu. Further assistance is also study. This equates to 35 hours of study full-time and 17.5 available by emailing your Counselling Tutor. hours of study part-time per week. Worrying about a problem that can easily be resolved is Although the study is self-directed, the course must be not productive. Please phone for assistance should it be completed within NZQA timeframes. required. Remember that we are here to help and support a week at the Australian Institute of Professional you throughout your course. Minimum course contact It is the student’s responsibility to maintain weekly contact with their Tutor. This can be done face-to-face or via email, telephone, or the submission of a unit. Study assistance Study progress Coursework and contact are the primary means by which student progress is monitored. Failure to make contact with your Tutor or to make significant progress on your course does not mean Should you need help or assistance with any of your automatic withdrawal from your course. You will still be units or learning material, Counselling Tutors are readily considered an enrolled student until such time as all available to help you on our Study Assistance Line. Study efforts have been made by NZIPC staff to encourage you assistance is available to students throughout New back into study. It is only at this point that we will have no Zealand toll free by telephoning 0508 4 TUTOR (0508 488 option but to withdraw you from the course and advise 867). The Study Assistance Line is open from 9am to 5pm StudyLink if you have applied for a Student Allowance. Monday to Friday. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 39 Supervision Supervision is an essential part of safe counselling practice. It is an exchange between professionals which during the course enables development of professional skills and competence through open dialogue with a j) to review 5 or 6 pieces of the student’s work. k) it is preferred that Supervisors are full members of NZAC or NZCCA, or are PBANZ registered. The responsibilities of the student are to: a) information on to their Tutor. qualified Supervisor. Supervision is an opportunity for the student to explore and fill gaps in knowledge, monitor self care, ensure that safe professional and personal boundaries are maintained and allows learning to take place in a safe, respectful and ethical environment. The responsibilities of the Supervisor are to: a) form a strong, supportive working alliance with the student. b) form a strong, supportive working alliance with the supervisor. c) professional counsellor. best practice. d) not withhold any aspects of practice to the supervisor. e) encourage the student to discuss concerns, problems practice, workplace or placement. f) reflective learning. a) practice. assist the student to have a positive experience of professional supervision. b) monitor and record the frequency of student’s attendance. c) discuss any feedback or concerns held about a student’s practice. discuss ethical and legal issues for safe and effective d) request in writing a report about the student’s f) adhere to NZAC, NZPA or NZCCA Code of Ethics. g) evaluate their own functioning as a supervisor and have in place their own professional supervision. h) provide students with positive feedback including praise and encouragement, as well as constructive support. communicate with NZIPC any serious concerns (with the student’s knowledge) where safety of a client or worker maybe at risk. 40 adhere to the NZIPC Code of Ethical Conduct (pages The responsibilities of NZIPC are to: d) use a range of processes and models to facilitate i) be guided by the supervisor’s experience and knowledge. and successes they are having in their counselling e) openly, fully and honestly use supervision to promote 33 and 34 of this handbook). b) support the student to be a competent and c) record attendance of supervision and to pass this QUANTUM EDUCATION GROUP STUDENT HANDBOOK progress, ethical or practice issues that are deemed necessary. Bay of Islands Culinary courses Attendance Class time Domestic students are required to attend no less than All students must be in the kitchen fully dressed in chef’s 80% of all scheduled classes. Attendance that falls below uniform 10 minutes prior to start time as specified in the 80% constitutes grounds for withdrawal. timetable supplied. >> Start Times If attendance becomes unsatisfactory or if a student fails to attend class for a period of 5 days Start times are set and mean you are in the class/kitchen without notification a first warning letter shall be in uniform ready to commence the lesson. Lateness will issued >> If attendance does not improve or the student still has not returned to class within one week of the first letter, a second warning letter shall be issued. >> If attendance does not improve or the student the second letter, despite the attempts of training student shall be withdrawn and StudyLink will be notified where student allowances are being received. >> All students are to attend scheduled verification days and practical assessment days. If there is a the class and will result in the student being sent home. (Tutors may allow (at their discretion) a student to stay if they rang well in advance with a VALID reason for their lateness) still has not returned to class within one week of staff, a third and final letter shall be issued, the not be tolerated due to the disruption this causes to Finish Times Due to the structure of class time students will NOT be allowed to finish earlier than the scheduled class time. Please ensure that you do not schedule appointments for doctor/dentist/WINZ etc or arrange to work during scheduled class time. valid reason for not attending it is the student’s Students who are sent home or leave early from class responsibility to re-schedule with their Centre for any reason will be counted as absent for attendance Manager. statistics. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 41 Field trips & off-site components House rules >> near the student room. These may be undertaken within course specific modules. Students will comply with the Student Code of Conduct, >> nails short and clean, wear minimal make up and with CINZ. Students should be prepared to undertake jewellery. training or assessment in a Hospitality related commercial Students are reminded that the Hospitality industry is a 24-hour industry and that you may be requested to >> Classroom Attire: Casual dress allowed, but must be tidy in appearance. >> Kitchen Uniform: AT ALL TIMES students are expected to have a clean and ironed chefs Jacket, participate in activities which reflect this. Details of these chef trousers, apron, neckerchief, hat, approved requirements will be contained in unit delivery material. footwear and tea towel. Failure to wear correct uniform will have the student sent home. The Fire regulations It is the responsibility of each student to know the Personal hygiene: AT ALL TIMES students are expected to shower daily, use deodorant, keep and transport arrangements will be made in accordance environment, located off site. The only smoking area is outside the back door school provides an iron and ironing board. >> Front of House Uniform for SERVICE ONLY: Clean and ironed: black trousers, white shirt, black appropriate fire procedure and assembly points, as well apron, clean black shoes and long hair tied back as: neatly. Failure to wear correct uniform will have >> The nearest fire equipment >> Shut down of kitchen equipment >> The nearest exit >> Evacuation of classes to the assembly area >> Set evacuation of guests in the entire facility the student sent home. >> given by the chef is OUI (pronounced wee) Chef, this ensures that Chef knows the instruction has been heard and understood. >> All Chef Tutors are to be addressed as ‘Chef’ when in the kitchen. This simulates the professional Fire regulations and evacuation procedures will be brigade environment. explained by the class Tutor on the first day of course. Fire drills are held regularly to allow students to become The appropriate response when an instruction is >> If you are unable to attend class on any given day, you must phone the school before class familiar with these. commences. >> Cell phones are to be turned off during class. No phones are allowed in the kitchen. Offending phones will be confiscated. >> Offensive language is unacceptable. >> When there are restaurant services being held, students’ cars are to be parked around the perimeter leaving the centre area open for visitor’s cars. >> Photocopying may only be done with permission from a Tutor or the administrator. Read the notice at the photocopy machine. 42 QUANTUM EDUCATION GROUP STUDENT HANDBOOK >> Professional uniform standards/hygiene No students are allowed in the kitchens or bar area during breaks. >> >> The Culinary Institute takes no responsibility for loss of personal property. There are very good reasons for wearing your professional The school phone may only be used for chef/front of house uniform in the correct manner. emergency phone calls or at a cost of 50c per call. >> There are computers available for student use. Chef’s uniforms were developed primarily as protective clothing. Double breasted jackets, long sleeves, aprons They may only be used when no class is present and hats give some measure of protection from heat and and prior permission has been given. You will spillages. As well as protection, the uniform is worn for need your own memory sticks – nothing may be reasons of hygiene. saved to the hard drive. Internet is for research purposes only – no emails or undesirable material is permitted. Please note the following: 1. areas provided. Note: There is a camera in the student room, please change in the portacom. 2. >> 3. days. 4. Hats should cover all hair regardless of style. Theory note folders are compulsory for scheduled 5. Jackets should be worn fully buttoned, with sleeves full length and cuffs folded back. NZ Chef Cookbook is compulsory and must be brought to theory days . >> 6. Aprons must be at least to knee length. 7. Kitchen cloths and tea towels must be clean each All students must have a separate recipe folder, day and supplied by student. which MUST be brought for all kitchen practical 8. days. >> 9. 10. Watches, bracelets, rings, earrings nose-rings etc will discover that the recipes with notes on them must not be worn in food preparation areas as become your most valuable recipes. they harbour bacteria and can fall into the food. Please ensure you write your NZQA number in the front of your folder for identification so that it can Students who fail to bring any of the above will result in the student being sent home. Students who are sent Fingernails should be clean, short and varnish free. recipes, please write these down as in time you be copied onto evidence records. Footwear must be black, protective and nonabsorbent with non-slip soles. Write notes on recipes – we will regularly give you extra information, tips and tricks to help with >> Your hat and apron should not be worn outside kitchen areas. Knives are compulsory for all kitchen practical theory days. >> Uniforms should be ironed/pressed for wearing in class. Material requirements >> Change completely into and out of uniform in the 11. Students are expected to maintain a required standard of dress i.e. tidy casual wear for theory classes, full chef attire for kitchen production and black and white for restaurant service classes. home or leave early from class for any reason will be counted as absent for attendance statistics. QUANTUM EDUCATION GROUP STUDENT HANDBOOK 43 Resits for Practical Assessments Requirements for each kitchen class Students who are absent for a practical assessment or For each kitchen class, all students must have the items as verification day will not automatically be granted a resit. specified on the equipment list supplied. They must fulfil the following conditions: 1. Make an application to the Centre Manager. Student kitchen 2. A resit fee of $50.00 is payable, or $150 for final We have a student kitchen available for students to make menu resits if we have not been advised of a valid their own refreshments etc. It is everyones responsibility reason for your absence. Students who fail a practical assessment or verification day to keep this area clean and tidy. A final clean will be allocated by the Sous Chef in charge. are entitled to one free resit. Applications must be made at the manager’s discretion to the Course Tutor. The resit fee will be reapplied for any resits after the first. Rescheduling Assessments Practical assessment or verification days can only be scheduled when the timetable allows and a student is permitted three re-sits in total. Students who fail a practical assessment or verification day are entitled to one free re-sit. Application must be made to the Centre Manager. There may be a fee for any re-sits after the first. Resit Fee Exemptions A student will only be exempt from the resit fees if: >> they are ill on the day of the assessment >> they are attending the funeral or tangi of an immediate relative >> an immediate family member is hospitalized In all cases above, contact must be made with reception to inform them why they are unable to attend. Evidence will be required. 44 QUANTUM EDUCATION GROUP STUDENT HANDBOOK
