NZQA registered unit standard
27045 version 1
Page 1 of 4
Title
Create, maintain and enhance productive working relationships with
stakeholders in an aviation environment
Level
5
Credits
15
Purpose
People who are credited with this unit standard are able to:
convey and receive information and ideas about the aviation
industry; develop trust and confidence with stakeholders in an
aviation environment; interact with professional integrity with
stakeholders in an aviation environment; and build and
maintain effective networks with stakeholders in an aviation
environment.
Classification
Aviation > Aviation - Core
Available grade
Achieved
Explanatory notes
1
All references to the CAA refer specifically to the Civil Aviation Authority of New
Zealand.
2
Industry standards are those set in place by the CAA.
3
Industry texts may include but are not limited to – ICAO Safety Management Manual,
CAA Rules, CAA Advisory Circulars, operator exposition.
4
Definitions
Stakeholders refer to persons or organisations that can affect, be affected by, or
perceive themselves to be affected by a decision, activity or change.
Organisational policies refer to the statement of agreed intent that sets out an
organisation’s views or principles with respect to a particular matter.
Organisational procedures refer to the step-by-step instructions for implementing or
carrying out an organisation’s policy or desired objective.
Outcomes and evidence requirements
Outcome 1
Convey and receive information and ideas about the aviation industry.
Evidence requirements
1.1
Communication techniques are used to present and express ideas, and are
tailored, to stakeholders.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQA registered unit standard
27045 version 1
Page 2 of 4
1.2
Sensitivity of social and cultural diversity when communicating and interacting
with stakeholders is shown in accordance with industry standards and texts.
1.3
Client requirements are identified within the work plans and negotiated to
achieve mutually agreeable outcomes for clients and work teams or groups.
1.4
Input from stakeholders is sought and obtained in developing new ideas in
accordance with industry standards and texts.
Outcome 2
Develop trust and confidence with stakeholders in an aviation environment.
Evidence requirements
2.1
Regular consultation is undertaken with a range of internal and external clients
in accordance with the code of ethics.
2.2
Issues raised through consultations are dealt with and resolved as soon as
reasonably practicable, or referred to the appropriate personnel for resolution, in
accordance with industry standards and texts.
2.3
The outcomes of consultation are made known to stakeholders, as soon as
reasonably practicable, in accordance with the code of ethics.
Outcome 3
Interact with professional integrity with stakeholders in an aviation environment.
Evidence requirements
3.1
Interactions with stakeholders are conducted with professional integrity and in
accordance with the code of ethics.
3.2
Difficult situations are addressed in accordance with organisational policies and
procedures.
3.3
Respect and compassion is reflected and social and cultural diversity is
recognised when interacting with stakeholders in accordance with the code of
ethics.
Outcome 4
Build and maintain effective networks with others in an aviation environment.
Evidence requirements
4.1
Contact with a comprehensive range of service agencies is established in
accordance with organisational protocol and practice.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQA registered unit standard
4.2
27045 version 1
Page 3 of 4
Effective working relationships with key people in relevant agencies are
established in accordance with organisational policies and procedures.
Range
key people may include but is not limited to – people in same field,
subject matter experts, influential members of the agencies.
4.3
Other agency principles, objectives, and guidelines are identified and analysed
for common and complementary purpose.
4.4
Support and referral requirements of other agencies are identified and recorded
in accordance with organisational policies and procedures.
4.5
Potential concerns from other agencies are identified, confirmed, and
addressed in accordance with organisational policies and procedures.
Range
may include, but is not limited to – concerns previously raised,
topics or activities which may cause concern.
Planned review date
31 December 2016
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
15 April 2011
N/A
0170
Consent and Moderation Requirements (CMR) reference
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013
NZQA registered unit standard
27045 version 1
Page 4 of 4
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
© New Zealand Qualifications Authority 2013