Business Process Optimization Services
Center of Excellence
•Driving Continuous Improvements
Brainstorm 2008, Rev 1.0, April 1, 2008
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
A Tale of Two Projects
•Part Qualification Process *
¨ Qualify parts from suppliers for introduction into supply chain
¨ High volume process
¨Lacked standard process
¨Manual
¨Long cycle times
BPM solution resulted in cost savings, cost avoidance
and 82% cycle time reduction
*This process is for changes made after initial product release.
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
2
A Tale of Two Projects
•Cost Pledge Process
¨ Estimate manufacturing cost of new products
¨Manual
¨Prone to error
¨Unable to track progress
BPM solution resulted in improved data accuracy and
42% cycle time reduction
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
3
How did Motorola do that?
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
4
Key Enablers
¨Innovative Culture - Six Sigma way of life
¨Organizational Support – Business Process Optimization Services CoE
¨Solution Delivery Process Excellence
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
5
Innovations and Improvements
Ideas
Business Alignment
Rationalization &
Fitness Analysis
Six Sigma
Process
(Re)design
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
6
Implementation and BPOS CoE Support
¨Structure
¨Services
¨Practices
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
7
Structure
Process
Assessment
Own
Manage
Model
Project
Management
IT
Infrastructure
Improve
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
Rationalization
Training
Automation
8
Services
¨Process Assessment & Solution Design
¨Training & Coaching
¨Automation & Support Planning
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
9
Practices
¨Six Sigma - Process Improvement
¨OneIT – CMMI based Project Management
¨BPX - BPMS Implementation Methodology
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
10
Delivery Performance Metrics
¨Zero Schedule Variance
¨Zero Cost Variance
¨COQ < Industry Average
Cost of Quality
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
Project Effort Distribution
11
Continuous Improvement
¨Quick, 90 day implementation for each phase
¨Benefit realization
¨Mature understanding
Phase 1
• Process Design
• Automation with limited Integrations
Phase 2
• Improved Security Model
• Integrations
• Enhanced Work-steps
Phase 3
• Enhanced Monitoring & Control
• Enhanced Record Management
• Qualification Information Reusability
Phase 4
• Process Simplification for Enhanced Efficiency
• Management Dashboards
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
12
Techlogix BPX Overview
Plan
Is this process a
good fit for BPM?
Activities How much will it
cost?
How long will it
take?
People
Customer
Techlogix
Business Owners
BPM Practice
Owner
Process Analysts
Design
How does the current
process work?
Identify business goals
Design new process
Identify process metrics
Articulate
Data Elements
Forms UI
Roles & Security
Process Interfaces
Business Owners
BPM Practice Owner
IT
Process Analysts
Process Leads
Business Owners
BPM Practice Owner
IT
Process Analysts
Process Leads
Process Developers
Process Developers
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
13
Develop
Develop the
technical solution
Test the solution
Perform/Monitor
Train people on new
process
Implement process
Measure business and
process metrics
IT
Business Owners
BPM Practice Owner
Process Leads
Support Engineers
BPM Fitness Analysis
¨ Business Characteristics:
¨ Timeframes, Benefit lifecycle, Strategic Impact
¨ Process Characteristics:
¨ Human Centric, Process Variability, Departmental, Cross Functional and other factors
Plan
Design
Articulate
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
14
Develop
Deploy
Estimation Model
¨ Incremental Estimation with increasing accuracy
¨ Plan Phase: High level process flow → Budgetary numbers
¨ Design phase: Fixed estimate
¨ 3 Key estimation inputs: Process Details, Integrations, Reporting
¨ Tuned with historical platform specific data
Plan
Design
Articulate
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
15
Develop
Deploy
Articulation: Requirements beyond Process Flow
Functional Specification
¨Process Flows
¨UI for process work steps
¨Non-functional requirements
¨SLA
Process Specification Sheet
¨Work steps
¨Work step-Variable Map
¨Variable Validation
¨Notifications
¨Security/ Roles
Plan
Design
Articulate
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
16
Develop
Deploy
Completion & Risk Tracking: “Doneness”
Target%
Actual%
Risk
100
90
80
Percentage
70
60
50
40
30
20
10
0
6/23
6/28
7/3
7/8
7/13
7/18
7/23
7/28
8/2
8/7
8/12
8/17
8/22
8/27
Date
Plan
Design
Articulate
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
17
Develop
Deploy
Measuring CoE Value Addition
¨Reuse
¨Process Repository
¨Solution Components
¨Service Oriented Architecture
¨Promotes Agility
¨Supports Reuse
¨Process Maturity
¨Improved Process Documentation
¨Improved Process Alignment with Business Architecture
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
18
Critical Lessons Learned
¨Business should own process & drive improvement initiatives
¨Standardized approach for repeatable performance
¨Define a BPM specific methodology for project execution
¨Setup a CoE to drive standardization
Brainstorm 2008, Rev 1.0 April 1, 2pi
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2006
19