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Contact Information
International Healthcare Plan
AGB Offices
Aetna Global Benefits (Europe) Limited
1st Floor
69 Park Lane
Croydon
Surrey CR9 1BG
T: +1-866-410-7359*
Collect: +1-813-775-0244
TF Fax: +1-866-320-4024*
England T: +44-870-442-4386
England F :+44-870-442-4387
E: EuropeServices@aetna.com
Aetna Global Benefits (Asia Pacific) Limited
Suite 401-403
DCH Commercial Centre
25 Westlands Road Quarry Road
Hong Kong
TF: +1-866-412-8750*
T: +852-3071-5022
F: +852-2866-2555
E: AsiaPacServices@aetna.com
Aetna Global Benefits (Middle East) LLC
P.O. Box 6380
Media One Tower, 28th Floor
Dubai Media City
Dubai
United Arab Emirates
PT Aetna Global Benefits Indonesia
Menara BCA 50/F Grand
Indonesia
JI. M.H.Thamrin No.1
Jakarta 10310 Indonesia
T: +6221-2358 -722
F: +6221-2358-4723
E: AsiaPacServices@aetna.com
Aetna (Shanghai) Enterprise Services Co., Ltd.
Unit 1302 Harbour Ring Plaza
18 Middle Xi Zang Road
Huang Pu District
Shanghai 200001
TF: 10-800 711-0942 (China Netcom)
TF: 10-800-110-0868 (China Telecom)
Collect: +1-559-490-4958 (Overseas)
F: +8621-6326-8525
E: ChinaServices@goodhealthchina.cn
Aetna Global Benefits
4630 Woodland Corporate Blvd.
Tampa, FL 33614
USA
TF: +1-888-506-2278 (within the US only)
T: +1-813-775-0189
F: +1-859-425-3363
E: aiservice@aetna.com
T: +971-4-438-7600
F: +971-4-428-7101
E: MEAservices@aetna.com
*International toll free number requires an access code. Please refer to the website www.att.com/business_traveler to locate
the number for the country from which you are dialling.
46.03.944.1-EU D (4/15)
All claims forms should be sent to
Aetna Global Benefits
(Europe) Limited
1st Floor
69 Park Lane
Croydon
Surrey CR9 1BG
United Kingdom
T: +1-866-410-7359*
Collect: +1-813-775-0244
TF Fax: +1-866-320-4024*
E: EuropeServices@aetna.com
*International toll free number requires an access code. Please refer to the website www.att.com/business_traveler to locate
the number for the country from which you are dialling.
www.aetnainternational.com/sites/americanexpress
American Express Insurance Services Europe Limited. Registered in England & Wales. Company No.05148826, 76 Buckingham Palace Road,
London, SW1W 9AX. Authorised and Regulated by the Financial Conduct Authority.
Aetna Global Benefits® is a U.S. and European Union registered trademark of Aetna Inc. Aetna® is a trademark of Aetna Inc. and is
protected throughout the world by trademark registrations and treaties.
Policies issued in Europe are issued and underwritten or reinsured by Aetna Insurance Company Limited, dual regulated by the Prudential
Regulatory Authority (UK) and the Financial Conduct Authority (UK), and administered by Aetna Global Benefits (Europe) Limited, regulated by
the Financial Conduct Authority (310030). Registered in England & Wales. Registered No. 04548434.
No warranty or representation is given, whether expressed or implied, as to the completeness and/or accuracy of the information contained in
this document and accordingly the information given is for guidance purposes only. You are requested to verify the above information before you
act upon it. You should not rely on such information and should seek your own independent legal advice. We will not be liable for any loss and
damage, whether direct or indirect, from your use of the information and the materials contained therein.
Aetna does not provide care or guarantee access to health services. Not all health services are covered. Health information programmes provide
general health information and are not a substitute for diagnosis or treatment by a health care professional. See plan documents for a complete
description of benefits, exclusions, limitations and conditions of cover.
Whenever coverage provided by any insurance policy is in violation of any U.S, U.N or EU economic or trade sanctions, such coverage shall
be null and void. For example, Aetna companies cannot pay for health care services provided in a country under sanction by the United
States unless permitted under a written Office of Foreign Asset Control (OFAC) license. Learn more on the US Treasury’s website at:
www.treasury.gov/resource-center/sanctions.
www.aetnainternational.com
©2015 Aetna Inc.
46.03.944.1-EU D (4/15)