OCTOBER
http://www.asc50.org
2012
V
IKING Auto Care is Orange County’s
premier automotive repair, care and
service facility specializing in all foreign cars.
With over 30 years of experience, we continue
to provide our customers with superior,
specialized and affordable service. Our
pristine showroom facility is ready to serve all
of your automotive needs. Shuttle Service &
rental cars are just a few examples of how we
deliver an enjoyable experience for all of our
customers.
Inside This Issue
•
Board Meeting Minutes
page 2
•
A Bad Review can be a Good Thing
page 3
•
Cash Drawings
page 4
•
Retain Your Best Hires
page 5
•
Wagner/Deeter Obituaries
page 8/9
•
Improving Customer Service
page 10
•
Associate Members
page 12
•
Saddleback College Classes
page 13
•
Important Numbers
page 14
•
Calendar of Events
page 15
Thursday October 18
6:30 P.M.
Social Time and Dinner
7:30 P.M.
Shop Night Presentation
Orange Coast ASC
2
Board Meeting Minutes
Board Meeting Minutes
September 25, 2012
Radisson Newport Beach
Present: Paul Frech, Paul
Huffman, Steve Bartock, Mike
Schepens
President Paul Frech called the
meeting to order at 7:11 P.M.
The minutes of the previous
meeting were approved.
Paul Huffman gave the dinner
meeting report.
The Prendiville Agency door
prize of $25 was won by Doug
Long who was not present.
“Everyone here? Good. Meting topic: Setting world record for shortest
meeting. All in favor say aye. Ayes have it. Meeting over.”
The Battery Systems door prize
of $25 was won by Steve Marx
who was not present to win.
The 50/50 drawing was won my
Judy Noecker.
Newsletter Advertisement Rates
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Prices are based on an annual contract of 12 months.
For monthly rates add 25%
Ad Production
All advertisements in the Orange Coast Chapter 50
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digital webpage copy. The newsletter is created on a
business computer and digitally reproduced from a master
diskette.
Ask About Advertising on our ASC Website.
The next board meeting will be
on October 23 at 7:00 P.M.
Paul Frech made a motion to
accept Greg Hammork’s
resignation from the board. After
discussion, the motion passed.
As there was no further business,
the meeting adjourned at 7:53
P.M.
Orange Coast ASC
3
A Bad Review can be a Good Thing, by Paul Frech
A
t our recent dinner
meeting, our speaker said
that a bad review can be a good
thing. No one is perfect, and any
site with 100 percent positive
reviews is not realistic.
My reviews on Yelp make his
point that a bad review can be a
good thing.
The first review is from Paul P
who stated “this guy is a
joke.....he thinks he knows it all
when he actually doesn't know
much.....HARD TO DEAL WITH
AND DISHONEST......I went to
Turbo Teds on 16th instead and
got the BEST/HONEST
treatment. Wow. Makes me
wonder if he actually talked to
me?
Well, Corinne D followed up
with “Paul may not be the
cheapest deal in town, but he gets
the work done, and gets it right.
We have been using C&F
Automotive for around 6 years.
We did try a few other shops,
because they were less, but the
work was not up to the same
caliber so we came back and have
recommended friends to C&F and
they too have had the same
quality results.
The shop is old Goat Hill style.
The front is not a high-tech
glamour pallor with Late'
machines. No big screen TV's,
and bare air conditioning ducts
hanging from the ceilings. Nor is
it a trendy boutique with "Paul
C&F” polo shirts, key chains,
coffee mugs or other over priced
impulse stuff.
If you have a European car, take
it to C&F & ask for Paul. He
likes the attention...... :-)
It's a GARAGE for Pete's sake! It
smells like a garage! It feels like
a garage! It looks like a garage,
but bigger and clean.....for a
garage.
P.S. Paul P sounds like he owns
or works for Teds Turbo. He says
nothing about his experience @
C&F; only that he thinks Paul
knows too much! A mechanic
with confidence.....The horror!!”
My wife & I have brought cars to
Paul to look at before we bought
them. Because of his knowledge
he has saved us thousands of
dollars on potential repairs we
would have had had to do
because we bought what looked
nice, but had hidden issues. I am
sure the garage has made a
mistake over the years, like
everyone else, but he is fair,
knowledgeable, and established.
Now that’s a review I can live
with. When Ted’s turbo falls off,
maybe Paul P will be back for
some of our humble pie.
Orange Coast ASC
4
The winner of the last
50/50 cash drawing was
Judy Noecker for $80.
Be there to win BIG!
PRENDIVILLE AGENCY
BATTERY SYSTEMS
The winner of the Prendiville Insurance
Agency Door Prize of $25 was won by
Doug Long who was NOT present to
collect.
The winner of the Battery Systems Door
Prize of $50 was won by Steve Marx who
was NOT present to collect.
This month’s prize will be:
This month’s prize
will be:
$50
DON’T FORGET—
ORGET—
You must be present to collect!
collect!
$50
DON’T FORGET—
ORGET—
You must be present to collect!
collect!
Orange Coast ASC
5
Retain Your Best Hires, It’s Good for Business
Terry Wynter, Auto Inc. Online, July 16 2012
A
sk any small business
owner about the most
challenging aspect of
running a business
and many will reply, “Finding
and keeping employees.” It is a
constant challenge, but it can be
minimized by understanding what
motivates employees and by implementing a few strategies as
proactive measures instead of reacting to personnel situations as
they happen.
Plain and simple: Employee turnover is expensive and retaining
your best hires will increase the
bottom line for your business.
Many of the costs associated with
a replacement employee are easy
to quantify, such as recruitment,
hiring and training costs. A rule
of thumb is that replacing a staff
member will cost one third of his
or her salary.
There are also costs to the company that cannot be quantified.
We can’t measure the impact to
remaining employees’ morale
when a valued co-worker departs.
Many times a redistributed workload increases stress for employees, and one cannot deny that
there is a negative impact on customer service at some level in this
situation. We can’t measure customer loyalty to staff, but, since
people do business with people,
one can assume that high turnover will influence customer loyalty.
Another hidden cost is a business’ reputation in the community
as an undesirable place to work.
It is difficult to attract top talent
with a less-than-stellar reputation
as an employer. The loss of desirable, talented staff is costly …
with a price tag higher than most
business owners perceive.
Successful employee retention
begins with good hiring practices.
The source of applicants is critical for reaching quality candidates, and we have found that
while this has changed over the
years, one constant is that current
employees or other people in the
industry – such as parts suppliers
and tool distributors – are the best
referral sources.
Once the most qualified applicants have been background
screened to a few of the most
qualified, prepare for an interview. During the interview, avoid
the tendency to just speak about
the job or have the candidate
speak about himself or herself.
Ask open-ended questions, such
as giving customer service or
technical scenarios and have the
prospective employee tell how he
or she would solve the problem.
Ask about their best manager in
the past, what motivates them for
their best performance, what has
made them the most proud … all
of these will help you determine
their character and fit for your
organizational culture. Spending
time getting to know the candi-
date is time well spent. Afterward, a 90-day trial will further
confirm your selection as a good
fit for the company.
There are a number of myths concerning employee satisfaction,
and one must understand these
prior to implementing an effective retention strategy.
Myth 1: People will always leave
a company for more pay. Yes,
pay does matter; however, research shows that most people
don’t leave a job for more money.
They typically leave due to dissatisfaction with a supervisor,
working conditions or company
policy and procedures.
Myth 2: People don’t want more
responsibility. This is not to be
confused for more work if someone is already overloaded. People
need the opportunity to grow and
develop their skills while having
greater control over decisions on
accomplishing work assignments.
Myth 3: Loyalty is dead. Typically, workers change jobs more
often than in the past. However,
today’s employee is loyal to a
company’s values and practices
and not just the company. To encourage loyalty, a business must
recognize that the employee’s
needs are interrelated to those of
the business.
Myth 4: Improving employee
satisfaction is expensive. The
(Continued on page 6)
Orange Coast ASC
6
Myths Concerning Employee Satisfaction
(Continued from page 5)
good news is that most of what
leads to employee satisfaction
cannot be bought. Genuine appreciation for a job well done, management that listens and good relationships are some of the priceless satisfiers.
Employee retention matters to the
health and future of a business. In
recent years, we have noticed less
of a tendency for employee
movement due to the economy
and the fact there are fewer jobs.
This will change as the economy
improves. Also, as the baby
boomer generation continues to
retire, the next generation of potential employees is much
smaller. It is also unfortunate that
our industry has not attracted a
proportionate segment of younger
candidates to replace the retiring
baby boomers. All of this means
that a working employee retention program will continue to be
an integral part of a successful
business.
earnings potential and feedback
about performance.
2. Learning and Development –
Quality employees consider training and development a priority,
and a good program in your business will enhance retention. We
are very fortunate in the automotive repair industry as quality
training is available through multiple sources, such as suppliers,
manufacturers, private educators,
and associations such as ASA.
Many shop owners have deemphasized training with the attitude that after training an employee, he or she will leave for
other employment. Learning and
development will actually result
in positive retention when used
consistently as part of a total retention package.
What are the critical components
to a business philosophy for the
purpose of employee retention?
There are five that emerge as priorities:
3. Contribution Encouragement
– Employees that are encouraged
to contribute to how work gets
done and kept informed are more
loyal. People care about their
work and appreciate knowing
their efforts help the business and
the customers. In the day-to-day
operation of a busy shop, regularly scheduled meetings are an
effective tool for interaction with
the staff.
1. Quality Supervision – People
more often leave supervisors than
they leave their job. Anything an
employer does to make a person
feel undervalued will contribute
to turnover. Supervisory skills
can be improved by making sure
that the employee receives clarity
about expectations, clarity about
Douglas Kirchdorfer, AAM,
owner of Downing Street Garage
in Denver, has a weekly lunch
meeting where he takes the opportunity to communicate his
shop’s business philosophy and
goals. The first item on the
agenda is always acknowledgements for the week.
At Terry Wynter Auto Service
Center, we have a management
meeting every two weeks after
hours where employees are encouraged to speak freely and
ideas are shared openly. At each
meeting we have a “round table”
where everyone shares one thing
they have learned in the past two
weeks. Recently, we set up email
addresses for every employee as a
practical way to share information, keeping employees in the
know. There are many ways to
accomplish the goals of encouraging contributions and keeping
employees informed, all of which
will lead to a more engaged staff.
4. Fair Pay and Benefits – Pay
does not matter to the degree that
many perceive. Employees want
to feel that pay is fair within the
company and industry. In relation
to pay, employees need to know
the behaviors that contribute and
lead to pay increases. For example, at Terry Wynter Auto Service
Center, we pay technicians on a
scale based on the number of
ASE certifications achieved.
Take a look at any list of the best
places to work, and you will find
companies that feature attractive
employee benefits. A company
sends a strong message when
benefits are in place that impact
the well-being of employees and
their families. As John Vallely,
AAM, owner of McLean Auto
Repair in Elgin, Ill., says,
“Employees are people first and
(Continued on page 7)
Orange Coast ASC
7
Companies Feature Attractive Employee Benefits
(Continued from page 6)
agement and workers will benefit
from their efforts. Kirchdorfer
says, “Praise employees in public
and criticize in private.” An additional benefit of top-down respect
is that employees will pass along
how they are treated to your customers, which leads to better customer relations and service.
employees second. I would do
most anything to improve their
quality of life.”
Betty Jo Young, AAM, owner of
Young’s Automotive Center in
Houston, encourages shop owners
to “think outside of the box”
when it comes to benefits. It is
certainly an area where creative
thinking can give your business
the edge in employee retention.
Once an effective retention program is in place, it helps to recognize that all turnover is not problematic. As careful as we are, hiring missteps are made or changes
to employee situations occur.
These should be handled with
care, using an exit interview to
5. Respect – There is a direct relationship between respect for
employees and low turnover.
Companies that work to minimize
the traditional gap between man-
determine if any adjustments to
policy should be made.
Our best hires are the business’
most valuable asset. The last
thing any business owner desires
is to see great team members
leave for the competition. A good
retention plan is your best form of
prevention and a cost-effective
way to retain valuable employees.
20122012-2013 ASE Registration and Testing Calendar
2012-2013 ASE Registration and Testing Calendar
Registration September 1 through November 21, 2012
Testing October 1 through November 31, 2012
Registration December 1 through 2012 through February 21, 2013
Testing January 2 through February 28, 2013
Registration March 1 through May 21, 2013
Testing April 1 through May 31, 2013
Registration June 1 through August 21, 2013
Testing July 1 through August 31, 2013
ASE Testing is Even Better
•
•
Reserved times just for you – choose the day and time that suits your busy schedule.
More test days and times than ever before – up to 230 days available in most centers.
•
No more waiting – immediate results.
Don’t wait until the last minute to reserve your preferred times – register today!
Register online at www.myASE.com or call our testing partner, Prometric, at 1-877-346-9327.
Orange Coast ASC
8
Arnold Wagner R.I.P. (THE An of Andial)
Ray Crawford, Early S Registry
T
he Early 911 community
has suffered a tremendous loss. Like the previous RR's,
at RRIV, you will see MANY
racing cars with the Andial
sticker.
Arnold Wagner, 75, Co-Founder
of Andial Porsche Performance
Tuning Shop
Mission Viejo, California, September 23, 2011
Arnold Hubert Wagner, an original partner of Andial - one of
America's most successful and
respected authorities on Porsche
performance tuning – has died
here at the age of 75.
Wagner, who, along with partners
Dieter Inzenhofer and Alwin
Springer, worked at Vasek Polak
Porsche in Redondo Beach before
the three Porsche specialists
formed Andial (AN for Arnold,
DI for Dieter and AL for Alwin.
From the company's formation in
1975, ANDIAL established its
credentials in the racing arena
during an era when the privateer
racing team could effectively
compete. The results of ANDIAL's Racing Division speak
for itself. ANDIAL-prepared cars
and engines have won on every
major racetrack in the U.S.A.
“Arnold was the backbone of Andial, as he was the Porsche parts
expert as well as the one who
kept the business running
smoothly,” said Springer, who
Dr. Ferry Porsche and Dr. Wolfgang Porsche talked to Arnold Wagner during the
1977 San Diego Porsche Club of America Parade where he showed them the Andial
Porsche 917 of Randolph Townsend and the 911 BP Production Targa of Howard
Meister.
left the business in 1997 to become president of Porsche Motorsports North America, where
he stayed until his retirement in
2004.
“Not only has the Porsche community lost a skilled high performance expert, but we have all
lost a friend with Arnold’s passing,” said Springer, who now
works as a rules consultant for
Porsche Motorsports North
America.
Some of Andial's major sports car
racing accomplishments include:
The 24-Hours of Daytona saw
ANDIAL's engine in the winner's
circle from 1983 through 1987
and again in 1989. A note of interest: In 1987, the first through
fifth place finishers were in ANDIAL cars. The IMSA Supercar
Series Championship in 1992;
IMSA-GT Championships in 83,
85, 86, and 87; North American
GT-1 Endurance Cup Championship in 1994 and GTS-2 in 1996;
SCCA World Challenge - USA in
1994; and Class wins Pikes Peak
in 94, 96, 97, and 98.
The list of drivers that campaigned ANDIAL-powered cars
include: Al Holbert, the Andrettis, the Unsers, A.J. Foyt, Derek
Bell, Rolf Stommelen, J. Ruther(Continued on page 9)
Orange Coast ASC
(Continued from page 8)
ford, Danny Ongais, the Whittington brothers, Bob Wollek,
Harald Grohs, Hurley Haywood,
Hans Stuck, Jim Busby, Pete
Halsmer, Jeff Zwart, and many
more.
Parallel to their racing ventures
and utilizing the experience racing provided, ANDIAL developed their street related performance applications. In 2004, with
9
their ex-partner Alwin officially
retired from PMNA, Arnold and
Dieter decided to slow down but
not retire entirely. They moved to
a smaller place in Fountain Valley from Santa Ana gave up the
daily Porsche service business in
favor of concentrating on their
specialties, including special engine projects, maintaining prior
special engines, restoring race or
other special cars and continued
supply of parts that customers
had come to rely on in the past
three decades. That business continues to operate today.
Mr. Wagner is survived by his
wife Gerda, two children, and
four grandchildren.
Editors Note: Arnold Wagner was
a long-time active ASC Chapter
49 and 50 member.
Auto instructor Darrell Deeter dies after home accident
Joseph Espiritu, News Editor, Lariat, Saddleback Valley and Irvine Colleges’ Student Newspaper
Wednesday, September 12, 2012
A
ward winning automotive
technician and Saddleback College automotive instructor Darrell Deeter died Friday,
from an accident at his home in
Lake Elsinore, CA.
Deeter who taught automotive
fundamental courses such as engine blueprinting and electrical
systems since 2005 was also a
keen machinist who enjoyed
teaching students trade secrets
and techniques.
Colleague Clifford Meyer who
taught alongside Deeter remembers him as an inspiring instructor
who touched the souls of those he
taught and worked alongside
with.
“He was a great colleague and
friend and we complimented each
other on everything,” Meyer said.
Deeter was also an avid adventure motorcyclist who has travelled the nation extensively and is
known for his treks to and from
Alaska on two wheels - where he
taught for 21 years at the Alaska
Institute of Technology before
moving to California.
“He was a wonderful instructor
and also a trusted friend who
never failed to offer a helping
hand,” Saddleback College President Tod Burnett said in a college
-wide statement from Monday.
“He’s basically an explorer… that
was Deeter,” Meyer said.
“Everybody is upset and we all
miss him greatly. “
An automotive student scholarship will be established on behalf
of Deeter’s name through the
Saddleback College Foundation.
Deeter is survived by his wife
Beth and daughter Stephanie.
Funerals will be held Friday Sept.
21 at 11 a.m. at the Latter Day
Saints Chapel in Lake Elsinore
and Saturday Sept. 22 at 11 a.m.
at the Latter Day Saints Chapel in
Brea.
Deeter's family has requested that
instead of flowers that donations
be made to the Darrell Deeter
Scholarship Fund for students in
Saddleback's automotive technology program.
Orange Coast ASC
10
Improving Customer Service beyond the Counter: Leveraging the Web to
Generate Leads and Build Customer Relationships Uwe Kleinschmidt
I
f you’re like most shop owners, when you think about
making better use of the Web,
you’re likely thinking about
things like your website, your
Google ranking or maybe even
your pay-per-click (PPC) ads.
But if one of your business goals
is to maximize results, then improving the quality of your interactions with prospective and existing customers becomes key and
you’ll find that websites and PPC
ads are just the beginning when it
comes to what the Web has to
offer.
Integrating Web technologies into
your workflow can help you
reach more potential customers,
in addition to helping you take
your customer interactions to a
new and more personalized level
— extending the relationship you
build in the shop beyond the
counter and to wherever the customer is. And that’s what we’re
going to start covering in this article, improving your business by
making the most of the Web and
its technology.
Are You Getting Your Fair
Share of the 2,000+ Searches
Every Month?
The Internet has forever changed
how a motorist, searching for a
solution to their problem, finds
you. No longer do people let their
“fingers do the walking” in the
phone book. Instead, they let their
fingers do the typing, going to
Vice President Paul Huffman thanks Uwe Kleinschmidt for his presentation.
Google to search for auto repair
shops in their area.
How many searches? For an average city with 20,000 drivers, or a
population of around 60,000,
there are between 2,000 and
3,500 Internet searches for auto
repair services every single
month! With numbers like these,
it’s easy to see why it’s so important that you get your fair share of
these searches.
I hope you get a sense of the opportunity, and also what’s at
stake. Not convinced you need to
make a Web investment? Imagine
this: Your seasoned service advisor could be the one receiving
those 45-90 calls every month,
and his conversations could lead
to 15-30 new customers coming
into your shop every month. Are
you willing to pass up that kind
of lead volume?
Ranking Well is Important, but
Frequency is Also a Factor
Auto repair shop owners who are
doing well in the Web environment are those who understand that ranking well in
Google is only a start. Page one
of any Google search result offers
motorists plenty of choices.
That’s why it’s important to rank
on Google’s first page as frequently as possible, dominating
as many of the search result listings as you can. You have 10 seconds to convince the searching
motorist to click on “your link,”
so the more often you appear; the
more likely you’ll be able to cap(Continued on page 11)
Orange Coast ASC
(Continued from page 10)
ture their attention.
Google’s Focus on Local Business and What It Means for
You
Google has made tremendous
efforts in the last 18 months to
focus its attention on local businesses just like yours. Just look at
a Google Places listing, which
has evolved from a brief entry to
a full page with rich information,
including images pulled automatically from your website.
Google has begun tailoring its
sponsored ads to local businesses.
It has also increased the amount
of space allocated for a local
business’ listing by 220% in the
last 1.5 years.
Leveraging User Reviews Influences Search Results and
Searchers
Ranking well in Google used to
be enough, but not anymore; user
reviews are now part of the equation. Reviews matter to human
users searching for a reputable
solution to their problem and using Google’s search algorithm.
For example, Google includes
reviews from the home page be-
11
cause of their relevance to the
search criteria. Google also
shows third-party review stats
from other sites. And, finally,
multiple appearances in the
search results by effectively leveraging user reviews.
The Secret to Success on
Google? A Partner with Proven
Results
Google ranks sites based on a
number of factors and, in its attempt to deliver the most value to
the searching public, it regularly
makes changes to its search algorithm that can send once highranking sites for a tumble. In fact,
Google made at least three major
algorithm updates in 2011 that
had search optimization and advertising professionals struggling
to quickly adjust. That’s why it’s
important to work with someone
who can help you keep up with
the ever-changing Google landscape.
When you’re ready to take advantage of what the Web has to offer,
my best advice to shop owners is
to work with a professional or a
vendor that can show you realtime evidence of their results for
shops like yours, in cities like
yours,
yours.
offering
services
like
But the Internet isn’t only good
for getting new customers in the
door; Web technologies can also
be extremely powerful when it
comes to developing a stronger
relationship with new and longstanding customers.
Uwe Kleinschmidt is the CEO
and founder of AutoVitals in
Santa Barbara, CA. The company’s Web-based services focus
on the independent automotive
repair industry. AutoVitals’ products facilitate highly effective
Concierge Auto Repair services,
covering all aspects of the service
advisor’s interaction with prospective and existing customers.
Highly effective and optimized
websites, workflow support in the
shop, as well as customer retention and social media services
are just a few ingredients. He can
be reached by visiting
blog.AutoVitals.com or calling
866-949-2848.
Orange Coast ASC
12
Associate & Educator Members
This list represents associate members who provide products and services to our members. They also
provide support in a number of ways. If you are looking for quality suppliers who understanding your
business needs please support them by using their products and services.
Prendiville Insurance
Patrick Prendiville
2713 Paseo Espada #323
San Juan Capistrano CA 92675
(949) 487-9696
info@prendivilleagency.com
www.healthplananswers.com
Maxum Petroleum
Paul Wallace
320 Golden Shore Suite 400
Long Beach CA 90802
(310) 722-5760 cell
(562) 499-4965 direct
pwallace
@maxumpetroleum.com
Advanced Techniqx
Steve Bartock
17779 Main Street Unit C
Irvine, CA 92614
(949) 310-4279
steve@advancedtechniqx.com
www.advancedtechniqx.com
One Stop Under Car
David Stone
1201 E Normandy Place
Santa Ana CA 92705
(949) 233-0198
dstone@onesps.com
Alexis Oil Company
Chris Hamilton
219 Glider Circle
Corona, CA 92880
(951) 250-4101
www.alexisoil.com
chamilton@alexisoil.com
Mission Equipment
Jerry Giardullo
3210 Production Ave. Ste.F
Oceanside, CA 92058
(800) 619-0161
info@missioneq.com
www.missioneq.com
Battery Systems of Anaheim
David Burch
1315 Blue Gum Street
Unit D
Anaheim, CA 92806
(714) 257-1705 office
(714) 683-6174 cell
www.batterysystems.net
Worldpac
Rodney Baxter
3168 Airways Ave.
Costa Mesa CA 92626
(800)888-9982 x7431
rodneyb@worldpac.com
BG Petrospecs
Barron Boyd
3301 Grande Vista Dr,
Newbury Park, CA 91320
(714) 863-2299
barron@petrospecsinc.com
www.bgprod.com
Golden West College
Bryan Kramer
15744 Goldenwest Street
Huntington Beach, CA 92647
(949) 394-4193
bkramer@gwc.cccd.edu
Saddleback College
Casey Moir
25255 Toledo Way
Lake Forest, CA 92630
(949) 586-6333
Saddleback College
Cliff Meyer
28000 Marguerite Parkway
Mission Viejo, CA 92692
(949) 582-4669
Woodbridge High School
Jesse Nauta
2 Meadowbrook
Irvine, CA 92714
(949) 786-1104
OBD 2 Training
Steve Caruso
Westminster CA 92683
(714) 655-5324
Orange Coast ASC
13
Fall 2012
Saddleback College
Auto Tech Department
www.saddleback.edu/atas/
autotech
Two New Alternative Fuel Technician Certificate Courses!
Learn to repair Hybrid and Electric Vehicles in
Auto 231 Hybrid & Electrical Vehicle Technology
Ticket #11020
Tuesday 6:00pm-9:50pm
Explore the technical skills a diesel vehicle technician needs. Examine the current diesel systems and repair technology!
AUTO 232 Diesel Systems Technology
Ticket #11030
Tuesday 1:00pm-4:50 pm
Register on-line at www.saddleback.edu
Orange Coast ASC
14
Government Offices
U.S. President Barak H. Obama
1600 Pennsylvania Avenue
Washington, D.C. 20500
(202) 456-1111
Fax (202) 445-4633
U.S. Rep. Dana Rohrbacher
101 Main Street #380
Huntington Beach, CA 92648
(714) 960-9483
Fax (714) 960-7806
67 State Assy. - Jim Silva
17011 Beach Blvd. #570
Huntington Beach, CA 92647
(714) 843-4966
Fax (714) 843-6375
CA Gov. Jerry Brown
Sacramento, California 95841
(916) 445-2841
Fax (916) 445-4633
U.S. Rep. Ken Calvert
26111 Antonio Parkway
Rancho Santa Margarita CA 92688
(949) 888-8788
Fax (949) 888-8524
68 State Assy. - Allen Mansoor
1503 South Coast Drive Suite 205
Costa Mesa, CA 92626
Ph: (714) 668-2100
Fax: (714) 668-2104
U.S. Senator Barbara Boxer
1700 Montgomery Street #240
San Francisco, CA 94111
(415) 403-0100
Web Form: boxer.senate.gov/contact
U.S.Senator Diane Feinstein
11111 Santa Monica Blvd.
Los Angeles, CA 90025
(310) 914-7300
Fax (310) 914-7318
U.S. Rep. John Campbell
610 Newport Center Drive #330
Newport Beach, CA 92660
(949) 756-2244
Fax (949) 251-9309
33 State Senator - Mimi Walters
24031 El Toro Road #210
Laguna Hills CA 92653
(949) 457-7333
Fax (949) 457-7305
35 State Senator Tom Harmon
950 South Coast Drive, Suite 240
Costa Mesa, CA 92626
(714) 957-4555
Fax (714) 957-4456
38 State Senator - Mark Wyland
27126-A Paseo Espada Ste. 1621
San Juan Capistrano CA 92675
(949) 489-9838
Fax (949) 489-8354
70 State Assy. - Donald Wagoner
3 Park Plaza Suite 150
Irvine, CA 92614
(949) 863-7070
Fax (949) 863-9337
71 State Assy. - Jeff Miller
20532 El Toro Road Suite 102
Mission Viejo, CA 92692
(714) 998-0980
Fax (714) 998-7102
73 State Assy. - Deane Harkey
29122 Rancho Viejo Road #111
San Juan Capistrano CA 92675
(949) 347-7301
Fax (949) 347-7302
Publisher's Box
Disclaimer
ASC Orange Coast Chapter 50 produces this
newsletter monthly and distributes it free to its
members. Courtesy copies are distributed to local
government offices and elected officials. Others
may receive copies free of charge upon request.
The Newsletter Chairman may refuse advertising
which is deemed inappropriate. Letters to the
Editor on subjects of interest are solicited, but may
be edited for space and clarity.
ASC Orange Coast Chapter 50, its officers, board members, employees,
members, and affiliates in no way warrant the quality, competency, or
merchantability of any goods or services advertised in this or any other
ASC Orange Coast Chapter 50 publication. In connection with this
disclaimer, ASC Orange Coast Chapter 50 in no way warrants or insures
the goods or services described above. Each and every individual and
entity contracting with these manufacturers shall do so at their own risk.
Furthermore, individuals utilizing these services are forewarned that
ASC Orange Coast Chapter 50 has conducted no investigation into any
representations made in any advertising or literature distributed by the
advertisers in this or any other ASC Chapter 50 publication.
Additionally, please be advised that the opinions and comments
expressed by the contributors are theirs alone and do not necessarily
reflect the opinions of ASC Orange Coast Chapter 50, its officers,
directors, employees, or members.
Orange Coast Chapter 50
Automotive Service Councils
Chapteroffice@asc50.org
Orange Coast ASC
15
Chapter Officers
Calendar of Events
President
Paul Frech
October 18
Shop Night
Viking Auto Care
Lake Forest CA
(949) 646-6910
Vice President
Gregg Hammork
(949) 586-7902
November 15
Dinner Meeting
Newport Radisson
Treasurer
David Baerg
(949) 855-9981
Board Members
Paul Huffman
(949) 472-4225
Mike Schepens
(714) 375-3145
Steve Bartok
(949) 310-4279
December 13
Christmas Party
Newport Radisson
Guest Dinners $35
Chapter Representative
David Baerg
(949) 855-9981
ExEx-Officio/Past President
Mike Schepens
(714) 375-3145
Newsletter Editor
Paul Frech
(949) 646-6910
Call your ASCCA Attorney Jack
Molodanof for your free half
hour consultation
(916) 447-0313
Tracy Renee
President
Gene's Auto Repair
37 Tennessee Street
Vallejo, CA 94590
Tel: (707) 642-1900
Fax: (707) 645-1900
TracyReneeT@aol.com
Steve Vanlandingham
Secretary
Van's Automotive
10813 Airport Drive
El Cajon, CA 92020
Tel: (619) 596-0011
Fax: (619) 596-0022
vansautomotive@hotmail.com
David Baerg
Chapter Representatives Chair
Precision Auto Repair
22701 Granite Way, #B
Laguna Hills, CA 92653-2218
Tel: (949) 855-9981
Fax: (949) 855-4742
david@precisionauto1980.com
Jack Crawley
Vice President
Fisk Automotive
147 West Santa Fe Ave
Fullerton, CA 92832
Tel: (714) 526-3603
Fax: (714) 526-3603
jackcrawley@sbcglobal.net
Mary Kemnitz
Treasurer
D&H Enterprises
2689 Monument Blvd.
Concord, CA 94520
Tel: (925) 356-0683
Fax: (925) 356-2530
mak300z@aol.com
Dennis Montalbano
Immediate Past President
German Auto Repair Inc.
6652 N Blacksone Avenue
Fresno, CA 93710
Tel: (559) 438-6508
Fax: (559) 438-8651
dbenzdr@aol.com