OM 352 Course Outline – Fall, 2012
University of Alberta
School of Business
Department of Accounting, Operations and Information Systems
Facilitator: Bora Kolfal, Ph.D.
Office: BUS 3-40H
Phone: 492-8466
Email: bora.kolfal@ualberta.ca
Office hours: by appointment
(email topic and 3 available times)
Managers: Phone: 492-7966, Office: BUS B-20
(Office hours will be listed under Contacts on uLearn)
 Lab Instructor: Samuel Ito, sjito@ualberta.ca
 Lab Instructor: Joachim Chau, jjchau@ualberta.ca
 Lab Instructor: Michele Samorani, samorani@ualberta.ca
 Grading Manager: Benjamin Poon, ben.poon@ualberta.ca
 Tech Manager: Michele Samorani, samorani@ualberta.ca
Schedule of Lectures and Labs:
Lec
Time
Room
A1
TR 3:30 – 4:50
TL 11
Lab
D1
D2
D3
D4
D5
Time
F 8-8:50
F 9-9:50
F 10-10:50
F 11-11:50
F 12-12:50
Room
B24 & 28
B24 & 28
B24 & 28
B24 & 28
B24 & 28
Extra lab hours
(joint with MGTSC 312)
M 5-9 PM
B24 & 28
T 6-9 PM
B24 & 28
W 5-9 PM
B24 & 28
Textbook: A 200-page course package containing the lecture notes should be purchased for $25.00. You
can purchase it at the Operations Management Club book sale and other times that will be announced on
uLearn. After the book sale, contact one of the Lab Instructors to purchase the course package. The course
package includes cases that we will use in class and for some of the assignments. The course package has
been updated for use with Excel 2010. You may find it difficult to use older course packages.
Practical Management Science, by W.L. Winston and S.C. Albright (South-Western, 2011). This is an
optional text. It is suggested for those who learn better from reading or who want additional examples with
exact instructions on how to build certain models. The most recent edition is the fourth edition. The fourth
edition has instructions for Excel 2010 whereas the third edition has instructions for Excel 2007.
Objectives: To acquire knowledge of and improve your skills in:
 The principles of operations management
 Analytical approaches to problem solving
 Spreadsheet modeling
Student Learning Outcomes: at the conclusion of this course, you will be able to:
 Remember key operations management terms
 Explain key operations management issues
 Apply spreadsheet models of various operations to forecast and simulate the future and optimize
measures of performance (typically profit or cost.)
 Translate the output of a spreadsheet model into real-world implications
 Troubleshoot spreadsheet models created by yourself or others
 Create appropriate and correct spreadsheet models of various operations
Topics:
 Introduction, Modeling
 Forecasting
 Monte Carlo Simulation
 Aggregate Planning
 Distribution Planning
 Inventory Management
 Congestion Management
Evaluation:
 Assignments: 25%
o 9 assignments, due dates announced when assigned.
o Your worst assignment mark will be dropped, therefore this component will be determined by
your best 8 out of 9 assignment marks.
 Three in-lab (on-line) quizzes: 25%
o Worst quiz mark: 5%, other two: 10% each
o If you miss a quiz with a valid excuse then 5% will be transferred to the final exam. The other
two quizzes will count 10% each.
 Final: 50% (3-hr. on-line exam, Tuesday, 11 December at 2:00 PM in labs across campus. The final
exam will not be administered early to anyone.)
 Note: To pass the course, you need
o At least an average of 55% on the final exam and the quizzes combined
o At least an average of 40% on the assignments
 Your grade will be determined primarily by your relative standing in the course. The grade distribution
will be similar to other 3rd year courses at the University of Alberta, with an average of approximately
B (or 3.00).
 Grading on the quizzes and final will be normalized so that the mean is 80. This makes results easier to
interpret and ensures that the quizzes with different means and variances are handled in a fair and
equitable manner. (It also means the highest score may not equal 100)
 See Frequently Asked Questions (on course web) for more information about grading in this course.
Students who require accommodations in this course due to a disability affecting mobility, vision, hearing,
learning, or mental or physical health are advised to discuss their needs with Specialized Support and
Disability Services, 2-800 Students' Union Building, 492-3381 (phone) or 492-7269 (TTY).
Policy about course outlines can be found in §23.4(2) of the University Calendar.
The University of Alberta is committed to the highest standards of academic integrity and honesty. Students
are expected to be familiar with these standards regarding academic honesty and to uphold the policies of
the University in this respect. Students are particularly urged to familiarize themselves with the provisions
of the Code of Student Behaviour (online at www.ualberta.ca/secretariat/appeals.htm) and avoid any
behaviour which could potentially result in suspicions of cheating, plagiarism, misrepresentation of facts
and/or participation in an offence. Academic dishonesty is a serious offence and can result in suspension or
expulsion from the University.
Academic dishonesty in this course will be prosecuted severely. See the Frequently Asked Questions (on
course web) for some guidelines on what we consider acceptable and unacceptable behaviour.