Oracle Process
Process Cloud Service
Service
Rapid Business Proces
Process
s Automation in the Cloud
Customer expectations are changing when it comes to responsiveness.
Business users cannot wait for IT to deliver on their sso
olutions and instead
want to be in control and deliver instant value.
Oracle Process Cloud Service equips your line of bu
bus
siness
iness to innovate and
deliver on digital automation of process applications iin
ndependent
dependent of IT. In a
zero-code, cloud based infrastructure, Oracle Proces
Process
s Cloud Service
empowers the business user to manage the entire lif
life
ecycle
cycle of business
processes and gain actionable insight on process he
hea
alth
lth and SLAs. This
takes business empowerment to a new level of busin
busine
ess
ss automation and
efficiency.
UNIT ING BUSINESS AND IT
WITH CLOUD SOLUT IONS
» Mobile workforce productivity for
end users
» Business-friendly application
automation for LoB managers
» Self-service process control for
power users
» Visibility, agility, and simplicity for
system administrators
A New Approach to Digital Transformation
Transformation:: Business Process
Automation in the Cloud
Today, IT is heavily optimized to develop and manage long-running durable applications
with evolutionary change. But due to the digital transformati
transformatio
on,
n, business processes are
becoming more fluid and current demand calls for a greater ne
need for creation of adhoc
applications and fast frequency changes to applications. Not all these process
automations and changes require full-fledged IT projects.
In addition to the fluid nature of business processes, the ne
new
w digital era brings a
workforce that is increasingly
y tech savvy, expects everythin
everything
g at the tip of their fingers
with mobility, and has a heightened expectation for responsi
responsiv
veness.
eness. Business users
want to see immediate results without being limited by the IIT
T backlog.
The solution to this problem is empowerment of business us
use
ers for full lifecycle
management of business processes independent of IT. This will allow business users to
keep with the pace of business change. IT will continue to b
be
e a strong partner with the
“The software industry has seen a
47 percent growth in cloud
processes, forcing companies to
business, but can focus on core IT tasks while still having vi
vis
sibility
ibility into process
automation efforts by the business user.
Oracle Process Cloud Service can help empower your line of
of business to succeed with
rethink their IT strategies.”
process automation independent of IT. It enables participant
participants
s in the business process
—GARTNER 2013
digital access, anywhere, anytime, on any device. Actionable insight enables the
business user to have full visibility on the state of their proce
proces
sses. Process flow
execution can be altered on the fly by the business user to d
drrive the proper business
outcome.
Through a business friendly tool set and a zero coding envir
enviro
onment,
nment, business users are
empowered to own and rapidly evolve their applications. Int
Inte
egration
gration with social and
content provides a rich process based collaborative environ
environm
ment
ent. And lastly if the
business process becomes critical to the organization, the p
prrocess
ocess can be ported from
Process Cloud Service to the full-fledged Oracle Business P
Prrocess Management Suite
managed by IT.
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This platform-as-a-service (PaaS) offering makes it easy to embrace mobility, simplify
software-as-a-service (SaaS) connectivity, streamline conte
conten
ntt management, and create
more-fluid business processes. It’s a proven process autom
automa
ation
tion platform that doesn’t
require significant investment in infrastructure or the re-engi
engin
ne
eering of legacy
applications.
Customers rely on Oracle Process Cloud Service to customi
customiz
ze and extend SaaS and
on-premises applications and to create engaging multichan
multichann
nel
el customer experiences
via web, phone, and tablet interfaces. Like all Oracle Cloud solutions, Oracle Process
Cloud Service can speed new applications to market, reduc
reduce
e capital expenditures, and
“Oracle Process Cloud Service has
help you achieve economies of scale.
a very nice user interface with lots
of functionality that we can
expose to business analysts.”
CORT LUNKE
SOFTWARE ENGINEER,
LAND O’ LAKES
Oracle Process Cloud Service empowers your business user to deli
deliv
ver
er at market speed
“Faster time to market is the key
Popular Use Cases for Cloud-Based Busin
Busine
ess Process
Automation
value of Oracle Process Cloud
Process Cloud Service is designed for the business user an
and
d enables the business user
Service. This cloud service will
to remove repetitive tasks that are the result of the first gene
generration of productivity tools
help us achieve broader adoption
such as spreadsheets, documents, and email and result in ssiignificant overhead, lack of
of BPM technology across the
visibility and audit trails. Popular examples include service titic
cket
ket handling, employee
company.”
onboarding, or self-service processes such as customer fee
feed
dback.
back. Two popular use
GILBERTO TOSCANO
SENIOR SOFTWARE DEVELOPMENT
MANAGER, FLEXTRONICS
INTERNATIONAL
cases for cloud-based BPM solutions include:
» Customer-centric processes that deliver multichannel ex
exp
periences
eriences
» Custom applications which include extension of SaaS a
an
nd
d on-prem applications
Customer-centric processes are especially in demand when they can deliver
multichannel experiences. Custom applications span a wide range of options, from
simple approval forms to slightly more complex workflows th
tha
at integrate data from
underlying SaaS and on-premises applications.
Cloud Technology in Action
Oracle Process Cloud Service
ne
eed
ed to be securely exposed
Land O’ Lakes has SaaS-based business processes that n
facilitates rapid process
outside of the firewall so people can see and approve their work
work through mobile devices.
automation and productive work
This member-owned agricultural cooperative had an evaluat
evaluatiion copy of Oracle Process
management in Oracle Cloud.
Cloud Service during the beta testing period. “Our salespeo
salespeop
ple
le need to onboard new
customers quickly as well as request new items and price cco
ombinations
mbinations for approval so
they can get POs signed right way,” says Cort Lunke, a soft
softw
ware
are engineer at Land O’
Lakes. “Oracle Process Cloud Service will take a lot of the cco
ore
re functionality from
JDeveloper and other workspace applications and put it in tth
he
e cloud via a simple user
interface. That means we no longer have to worry about ma
man
naging
aging infrastructure. We
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THE VALUE OF PROCESS
AUTOMAT ION IN THE CLOUD
» Empower your business user
with full lifecycle business
process automation.
» Eliminate IT dependency
» Integrate with Oracle’s PaaS and
SaaS solutions for rapid
automation
can focus solely on developing strategic business processe
processes
s.”
.”
According to Lunke, the new rules engine and decision tabl
table
e in Oracle Process Cloud
Service are easy to set up. It’s also easy to utilize SOAP AP
APIIs without having to worry
about any of the implementation details. “You just give it the service location and the
security configuration and it’s immediately solved. We can e
ea
asily
sily roll out common use
cases for the business without having to go through all the h
he
eavy lifting, such as setting
up the business components and service layer.”
compan
nyy, has also been evaluating
Flextronics International, a supply chain solutions compa
» Improve digital experiences and
redesign customer processes
Oracle Process Cloud Service. Gilberto Toscano, a senior sso
oftware
ftware development
» Build custom apps to address
gaps in functionality
such as cash transfers between cost centers within the com
comp
pany,
any, as well as a way to
» Bring together people,
processes, data, and content for
fast, informed decision-making
manager at Flextronics, sees it as a good solution for autom
automa
atting approval processes,
maintain vendor profiles. Toscano appreciates the reliability and availability of Oracle’s
cloud-based process automation service—what he refers to as robust functionality
without
ithout having to take care of the infrastructure. “The portal is
is already in the cloud and is
accessible to our suppliers,” he says. Toscano also likes the new workspace, which is
accessible via tablets. “Enhanced services for system admi
dmin
nistrators
istrators and process
owners will make it easy to troubleshoot issues since they g
ge
ett notifications
automatically,” he adds.
A Cohesive Platform in the Public Cloud
Oracle Process Cloud Service leverages the same infrastru
infrastruc
cture
ture as other Oracle Cloud
services including provisioning, identity management, admi
admin
nistration
istration, and monitoring.
Oracle Process Cloud Service integrates with Oracle’s Paa
PaaS
S solutions such as Oracle
Documents Cloud Service to create content-rich processes, Oracle Integration Cloud
Service to create processes that span multiple applications, and Oracle Mobile Cloud
Service for processes that support native mobile apps.
Oracle Process Cloud Service brings a powerful process automatio
automation
n platform in the hands of the
“By 2017, IDC expects 25% of
business user
large enterprises will formally
support a consumer tier at some
Conclusion
level that will allow workers to
Oracle Process Cloud Service is designed for the business user
user and provides full
develop their own personal
lifecycle management of business processes on the cloud. Oracle Process Cloud
automation and deliver
Service will help you improve productivity and enjoy faster titim
me
e to market for new
experimental digital services of
business applications, with a lower cost of ownership and a rapid
rapid return on your
their own design.”
technology investments. It comes with an agile, business-fri
frie
endly
ndly development
environment designed to improve the efficiency of your entir
entire
e workforce. Empower your
business users today and revolutionize your IT.
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Worldwide IIn
nquiries
quiries
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Redwood Shores, CA 94065, USA
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+1.650.5
506.7200
06.7200
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Author: Mala Ramakrishnan
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