O
utpacing the rapidly evolving
cyber threat spectrum demands
constant innovation. Northrop
Grumman, through aggressive technology
investments in key research areas such
as identity management, situational
awareness, modeling and simulation,
cloud security and supply chain, has
a deep understanding of the breadth
and complexity of cyber.
Northrop Grumman’s IT managed services
solutions provide a robust and reliable suite
of capabilities to a broad range of customers.
Our comprehensive technical support and
IT service management offerings are known
for their high availability and quick response
to customer needs.
For more information, please contact:
Northrop Grumman Information Systems
CyberSolutions@ngc.com
Tim Reese tim.reese@ngc.com 310-795-0717 Providing
scalable services
to meet our
customers’ individual
needs.
Keri McClellan
keri.mcclellan@ngc.com
817-240-4693
www.northropgrumman.com
© 2014 Northrop Grumman Systems Corporation.
All rights reserved. Approved for Public Release: 14-0330
IS10150214CSD
Cyber and
IT Managed
Services
State, Local
and Commercial
Customers
Leveraging Northrop Grumman’s vast knowledge and experience to provide customer-focused support.
Cybersecurity
IT Managed Services
Northrop Grumman provides people, processes, and
technology that protect federal, state and local governments. We have extensive cybersecurity experience,
qualifications, and proven solutions. We leverage robust
cybersecurity capabilities developed in the federal
marketplace and scale the solution to meet state
and local environments.
Northrop Grumman provides a wide range of reliable, scalable,
managed IT services to meet individual customer needs.
These services are managed to meet the specific support
levels and budget constraints defined by our customers
based on their individual requirements. We scale and tailor
our solutions to the needs of each customer. For customers
in Texas, a number of cooperative contracts are available at
www.dir.texas.gov/ict/contracts.
Prevention/Policy Management provides the IT security
governance and the ability to prevent intrusions while
reducing security risks. Our capabilities include the
following:
• Security Policies •
and Compliance •
• Threat Modeling
•
• Security Awareness •
Training
Penetration Testing
Vulnerability Assessments
Risk Management
Security Architecture
Review and Design
Operations/Monitoring and Reporting provides
information and security awareness required to deliver
effective cybersecurity, including the following:
•
•
•
•
Escalation •
Management Digital Forensics •
Focused Ops
•
Security Service Level Agreement/
Service Level
Objective Reporting •
• Security Information
Event Management •
Continuous Monitoring
and Assessment
Situational Awareness
Security Operations
Center/Network
Operations Center
Monitoring
Incident Reporting,
Detection and Response
Security Dashboard
The service desk provides users with a single point of contact
for requests and issues. We monitor each issue until
the customer is satisfied with the resolution. Our service
desk staff is distributed across the continental United
States and can provide 24x7x365 coverage.
Northrop Grumman’s service desk tools support includes
configuration, implementation and managed services for
the BMC Software’s Remedy cloud-based suite of products,
virtual contact center, cloud-based automated call distribution service and reporting services.
The following are our Information Technology Infrastructure
Library (ITIL) based services:
Service Desk Services Service Delivery Tools
• 24 x 7 x 365 Coverage • Remedy IT Service
• Wide Range of Management
SLAs/SLOs
• Incident/Problem
• Account/PasswordManagement
Management
• Change Management
• Critical Incident
• Asset Management
Management
• Knowledge Management
• Dedicated Toll-Free
• Service Level Management
Number
• Service Request Management
IT Infrastructure Services allow customers to break
away from outdated and expensive legacy infrastructure,
giving them the ability to move toward seamlessly
connected, highly secure and agile networks that
civil workers and constituents demand. Customers
turn to Northrop Grumman to provide a full range of IT
solutions including infrastructure services and enduser computing services. The following is a list of IT
Infrastructure services Northrop Grumman provides:
• Advanced Edge
• Secure Metro
Management Wireless Systems
• System Administration • Modernization
• Identity and Access Transition Services
Management
• Data Archiving
• Network and Server
• Multifactor
OperationsAuthentication
• Application Support
• Network Monitoring
Services
• Data Center Hosting
• Data Loss Prevention
• VoIP Protection
Our end-user computing services team provides:
• Asset Management
• Desktop Firewall
• Enterprise Policy
• Enterprise Message
EnforcementSecurity
• Enterprise Remote
• Desktop Architecture
AccessPlanning
• Anti-Virus/Anti-Malware • Patch Management
• Configuration Management
With Northrop Grumman’s IT experience and capabilities,
your system is in the hands of one of the most trusted
names in IT services.