Logicalis Optimal
Services
Business and Technology
working as one
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Contents
Market3
Optimal Services
4
Product and Solution Services
6
Lifecycle Services
10
Managed Services
12
Provisioned Services
14
What we do
16
Driving change - a service led
transformation
Our global survey of CIOs and IT Directors highlighted the
struggle organisations are facing to focus on business strategy goals.
57% of European organisations are still spending
Logicalis Optimal Services portfolio is designed to help
over 70% of their time on day to day management
you drive IT and business transformation. Our services
of technology as opposed to strategic planning and
overview demonstrates how partnering with Logicalis
initiatives. But how can you gain back that precious
can help achieve the ideal 70% balance to deliver on
time to spend the ideal 70% of your time on strategic
your strategic business objectives.
initiatives? Here are a few examples of what you said
would help you earn back time to focus on strategic goals.
• 65% - streamline and optimise technology infrastructure
• 82% - deal with a dedicated services company as prime contractor
• 65% - use a single vendor as a services optimisation partner
The common theme worldwide is one of CIOs striving
to improve all internal operational processes to deliver
greater efficiency across every aspect of IT infrastructure
and service operations.
But the survey also suggests that CIOs recognise they
may have too many service partners today. Service
provider sprawl is an issue many CIOs clearly want to
avoid or remedy by consolidating on a select number
of service partners who can work across the services
lifecycle.
“We predict that business
innovation focused on creating
a wider variety of solutions
targeted at new business
opportunities and challenges will
drive a profound shift in the role
of the IT organisation. Enterprise
IT groups cannot afford any longer
to be just watching, studying,
exploring, or experimenting with
cloud services, mobile devices,
social technologies, or the other
core elements of what we call
the 3rd platform...”
Chris Barnard, Associate Vice President at IDC
*survey of 186 CIOs and IT Directors across 180 midmarket organisations in 24 countries spanning Europe,
North America, Latin America and Asia-Pacific.
For full survey results, please go to www.uk.logicalis.com
3
Logicalis Optimal Services – Business
and technology working as one
63% of our clients rate consistency of service delivery as a selection criteria for
a services partner.
Built on an industry best practice services framework
Built on a customer centric delivery model, with Managed
and world-class ITIL service processes, Logicalis
Service Operations Centres, and Data Centres around
Optimal Services are designed with the flexibility to meet
the globe, we have made investments to insure we deliver
your specific needs. Logicalis Optimal Services help
24x7 high quality consistent services to our customers
CIOs manage the overhead of technology, infrastructure
wherever they are. We have a UK team of over 370 highly
& operations, and enable them to respond proactively to
skilled service professionals with certifications aligned to
their organisations business transformation aspirations. Our
our major technology vendors and core service areas.
services span the complete enterprise platform lifecycle,
from traditional maintenance and monitoring services
through to advanced private cloud platform management.
Logicalis Optimal Services bring business and technology together to work as one
Services that optimise business productivity
Business
Productivity
Services
Business Mobility
Services
Workspace
Communications
Workspace
Collaboration
Workspace
Virtualisation
Optimal™
Technology,
Infrastructure
& Operational
Services
Security
IT Service
Management
Platforms
Communications
Data Centre
Services that optimise technology investments and IT operations
4
Logicalis Optimal Services is built on some of the industry’s
As a full lifecycle service provider, our team of specialists
leading service management tools and processes that:
will help you design, supply and build, maintain, monitor
and manage your environment. Providing Product,
• Simplify, automate and standardise our clients’ infrastructure
Solution and Lifecycle Services across a range of
• Enable consistent delivery while reducing operational costs
systematic approach using proven assessments,
infrastructures and technologies, we bring a disciplined,
methodologies, tools, and best practices to drive
consistency throughout the project engagement.
• Deliver business outcome led solutions
• Enable flexibility of capabilities for increased customer customisation
• Build on repeatable methodologies and best practices
Product and Solutions Services
Life Cycle Services
Skills and resources to both accelerate
and de-risk the adoption of new IT
enterprise architectures and business
productivity solutions
Assure the availability, performance
and operational integrity of core IT
platforms, networks, systems and
applicationspplications.
Consult
Supply
Maintain
Design
Build
Monitor
Optimal™
Managed Services
Provisioned Services
Enhance internal service
delivery coverage, capacity
and capability with trusted
IT service out-tasking
Consumption of infrastructure and
business productivity services directly
from Logicalis cloud platforms and
from Logicalis XaaS eco-system
Manage
Change
Host
Consume
5
Product and Solution Services
Professional Services
Skills and resources to
accelerate and de-risk the
adoption of new IT & Business
architectures and operational
processes
65% of our clients would like to streamline and optimise
technology infrastructure. How can we help you deliver
against this goal?
Our Professional Services adds value to your business by
providing strategy, design and implementation services to
help plan, build, optimise and innovate your IT and business
solutions. We deliver a range of packaged and bespoke
Consult
Supply
Design
services, from assessments that ensure existing IT assets deliver
maximum value, to the design, build and optimisation of more
complex infrastructure.
Build
Our team of highly skilled professionals will help you evaluate
all your options and choose the combination that fits your
exact needs and resources.
Infrastructure Services
Logicalis offers a comprehensive range of Assessment Design
and Implementation Services, to support you in aligning your
technology decisions to your current and future business plans.
Our Assessment Services provide you with better insight into
your existing environments, with detailed recommendations
on performance and best practice guidance. Our Design and
Implementation Services combine the people, processes
and technology, with the program and project management
necessary to transform a client’s existing infrastructure, and
minimise risk and deployment times. Our team focus on
developing the roadmaps and solution designs for optimising
your current IT environment and integrating new technologies.
Our services span the following key areas:
• Data Centre and Virtualisation
• Automation and Orchestration
• Unified Communications and Collaboration
• Networking and Security
• Mobility
• Infrastructure Management
CPA Global – The design and implementation of a best
Consult
• Assessment and review services
of breed content and records management solution has
significantly contributed to increasing the speed and
efficiency of CPA Global’s time-critical patent business
• Strategy and business alignment
operations, increasing customer responsiveness,
Design
business agility and ultimately, business profitability.
• Solution scope and validation
“Logicalis’ professional services
credentials were second to none and
the project was business-led from the
outset, they clearly understood our needs
and objectives and delivered a level
of consultancy that far exceeded our
expectations.”
• Design and planning
• Migration and test planning
• Architecture and technical integration
• Vendor selection
Supply
• Training & education
• Project & staff supplement
Build
Business Operations Director, CPA Global
• Solution deployment, integration and realisation
Loughborough University – Enabled the institution
to slash IT costs and connect roaming academics
with their business tools through a Virtual Desktop
Infrastructure (VDI) solution and meet the long-term
capacity and capability demands of its growing
research, teaching and enterprise services.
“We very quickly realised the benefits
we had expected to see, namely; total
cost of ownership and efficiency within
the IT team, modest carbon savings, and
the provision of an alternative IT service
for corporate users.”
Director of IT, Loughborough University
7
Data & Information Management
43% of our clients rated Business Intelligence
We provide you with a complete set of services and
projects as a priority if they had more time to
skills to support you through every stage of the project:
spend on strategic initiatives.
• Consult
To keep pace with and outperform competitors, businesses
must focus on how to grow, how to connect with customers
and how to innovate. The strategic use of information
turns data into valuable business intelligence, enabling
organisations to dramatically improve their understanding
-- Audit and review
-- Strategy and business process alignment
• Design
-- Architecture and enterprise integration and migration
of their own business, their customers, or their citizens.
-- Project and programme management governance
Logicalis Data & Information Management Professional
-- Data and information modelling - quality assurance
Services division is home to a team of experienced
-- Vendor selection
business and technical experts, who help our customers
make sense of their data and make smarter and faster
decisions.
• Supply
-- Training and education
-- Project and staff supplement
We provide a comprehensive set of solutions and
services for:
• Corporate Performance Management
-- Managed service
• Build
-- Solution development, integration and realisation
• Business Intelligence
• Data Warehousing and Information Management
Gamesys – By implementing a Business Analytics
solution, the organisation was able to combine
knowledge and technology to support business
growth and maintain competitive edge.
‘‘With regards to Logicalis, it is really
fantastic to have access to a Technical
Account Manager, to have someone to
exchange ideas with and provide extra
consultancy advice and guidance when
and if we need it…”
BI Manager, Gamesys
8
Flexible Resourcing
How do you measure optimisation? 35% of our
Logicalis will provide resources:
clients answered ‘through efficient access to
expertise...’
For any company - big or small, the real challenge lies
in finding and retaining skilled, experienced and welltrained professionals. However, the liability, training
costs and other overhead expenses of recruiting new
employees are very high.
Businesses are constantly looking for strategic
resourcing solutions that not only meet their staffing
requirements, but also keep the costs to a minimum.
The Logicalis Flexible Resourcing service responds to
the growing demand on organisations to deliver strategic
resourcing solutions to meet the peaks and troughs in
business demands. It will enable your company to work
in a smarter and more innovative manner, while quickly
matching up to the dynamic changes in the business world.
At the
right time
With the
right skills
At the right
place
At the
right price
Remain a step ahead. Logicalis Flexible Resourcing will
benefit your organisation in many ways:
• Fast, reliable and strategic resourcing of specialist staff
• Access to a wider talent pool and fresh insights
• Ability to cope with staff shortages and workforce related contingencies
• Turn fixed costs into variable costs
• Remove the burden associated with recruitment
9
Lifecycle Services
68% of organisations admit to finding it difficult to
Assure the availability,
performance and operations
integrity of core IT platforms,
networks, systems and
applications
deliver a consistent level of IT support across the
business. Do you?
A growing mobile workforce and an increasing volume
of mobile devices have further complicated the task of
maintaining and managing ICT environments. Improving service
levels while maintaining costs is an on-going challenge.
Logicalis will help you significantly reduce the management
complexity and save you money in doing so.
Maintain
Monitor
Lifecycle Audit and Inventory Services
To ensure your environment is performing to its optimum
capacity, our services will assess and audit your existing
infrastructure and make appropriate technical, operational,
security and compliance recommendations needed to deliver
against the defined strategy.
Our services span a large range of infrastructure and
technology suites, including:
• Asset lifecycle inventory
• Software/firmware reviews and upgrades
• Security reviews
• Compliance reviews – technical and regulatory
Maintenance Services
Monitoring Services
Did you know that Logicalis provides mobile to
Our organisation needs be sure that critical systems are
effectively protected from unexpected incidents that
could impact business operations. Logicalis proactive
monitoring services provide a high level of system
availability by rapidly detecting and resolving incidents
to prevent downtime and secure business continuity.
Our enterprise class service, managed by a team of
skilled resolver specialists, operates 24x7 from our
mainframe multi-vendor hardware and software
support?
We offer comprehensive consolidated maintenance
services, across diverse, multi manufacturer estates.
This gives us the ability to deliver support services for
most manufacturers ranging from tablets to data centre
platforms which guarantee you enhanced simplicity,
increased quality of service, and economies of scale.
As a provider of maintenance support to over 600
customers, on over 100,000 devices, we have the
experience, skills and accreditations to deliver best in
class service.
Managed Service Centre.
We provide monitoring services across the entire
infrastructure, including:
• Compute
• Network
• Storage
At the heart of our business is our specialist maintenance
team with dedicated vendor specialists that truly
understand the maintenance environment and the
• Firewall
• Communications and Collaboration
importance of providing a unified, cost effective solution
to our clients. We have full manufacturer support combined
with our own extensive field force, parts holdings,
dedicated support teams and a Logicalis owned UK
based ITIL 24x7 service centre. With the scope to
provide dedicated on-site resource when needed, we
Swinton – With a core network crucial to its
business, Swinton was no longer able to deliver
in house support and needed a skilled and
offer a truly personalised service.
experienced provider to manage and maintain its
We tailor each offering according to your individual
network infrastructure redesign, on-going proactive
requirements, recognising that each business has a unique
management and maintenance enabled Swinton
set of requirements predicated on a unique ICT estate.
to cut costs and reinforce resilience and business
growing network. Logicalis’ delivery of a complete
continuity.
We provide:
• A cost effective model, offering reduced annual support costs
• Dedicated multi skilled, multi accredited field force and parts holding
• UK based, 24x7 service desk for all your maintenance agreements
• International contract management with consolidated billing and finance options
“We required a partner we could
trust and one in whom we would
have confidence to help us select and
support the appropriate technologies.
I believe they fit the bill perfectly.”
Network Manager, Swinton
• ISO quality accreditations and ITIL processes to ensure a consistently high level of service
11
Managed Services
56% of our clients want to consolidate use of
Enhance internal service
delivery, capacity, capability
and maturity with trusted
partnership IT service outtasking
managed services by selecting single vendors to
manage specific technologies or services across
multiple territories.
Our Managed Services portfolio enables our customers to drive
efficiency and productivity across the business by giving them
back the time to focus on strategic initiatives. By focusing on
optimising the business outcomes, we will help you build a
service delivery plan that will both lower the costs, reduce time
Manage
Change
to market, and improve the overall service experience.
Our Managed Service Centres, in England and
Wales, deliver 24x7 support to our customers. The
entire organisation runs frameworks to ensure service
excellence quality and security, all accredited by the
BSI to the appropriate ISO standards.
Our Managed Services provide the flexibility, service levels and
performance your business needs when it needs them. Our
services are designed to be enterprise class, supporting a range of
major business applications, operating systems and configuration
options to support and secure your immediate and strategic
business needs.
Our services will deliver optimised business value to
your organisation and your customers:
Guardian News and Media - By successfully
designing and integrating a large scale network
• Improve and streamline ICT service delivery
infrastructure, Logicalis enabled GNM’s new
• Lower the overall cost of business and technology services
headquarter relocation and launch of an
• Respond more quickly to business needs
• Enable you to focus on your core business and strategic planning
• Secure your core data, assets and mission critical systems
Logicalis has a range of services designed to support you
in improving operational efficiency:
• Maintenance – end to end consolidated maintenance support – from mobile to mainframe
• Monitoring – proactive monitoring to identify incidents and reduce downtime and risk
international branch office. The fully managed
service provides round-the-clock monitoring of
the infrastructure from Logicalis’ Managed Service
Centre in Slough.
“I’ve continue to be impressed with
Logicalis’ service levels and their
flexibility is so refreshing. As the
business evolves, so do our IT needs &
Logicalis consistently adapt with us.”
Guardian News and Media
• Managed infrastructure – a portfolio of services that manages the entire IT estate
• Security – a range of managed security services to protect your core data, assets and systems
Lend Lease - By replacing its aging data centre,
Logicalis’ Infrastructure-as-a-Service (IaaS) helped
Lend Lease align IT to business strategy and free
in-house resource to develop IT programmes that can
generate new revenue streams and support business
expansion.
“Logicalis created a robust, low risk
transition and service transfer plan,
and the migration was completed with
minimal business disruption.”
Regional Infrastructure Manager EMEA, Lend
Lease
13
Provisioned Services
50% of our customers said they spent between 80-
Consumption of infrastructure
and business productivity services
directly from Logicalis Cloud
platform and from Logicalis XaaS
eco-system partners
100% of their budget on running past investments.
How can you simplify and streamline your legacy environments
and rapidly lower operational costs? Deliver cost effective IT
services and new consumption models?
Our Provisioned Services provide you with enterprise grade
services that deliver the flexibility, performance and service
levels your environment needs when you need them. We will
help you reduce capital investment and overheads with our range
Host
Consume
of pre-built cloud models and consumption services, designed
and operated to allow organisations to deliver new services with
virtually no operational overheads.
Our Private and Shared Cloud Services platforms support all
major enterprise application workloads, operating systems and
virtualisation platforms.
• Provides secure environment supporting mission critical, process intensive workloads
• Releases your IT team to focus on business initiatives
• Cost effective pay as you consume model, giving you greater control of your budget
• Delivers standardised services
• Aligns your IT service to your business
Hosted in our UK Data Centres, we provide a range
of secure, cost effective services:
• Co-location hosting service – designed to scale from a single rack to the entire IT infrastructure and support high powered Tier 3 environments
•
Managed Private Cloud – a provisioned service, we design and build to your needs, with option to host on your site or in our Data Centre, managed by the Logicalis Operations Centre
• Hybrid Cloud - combines best of both private and shared cloud with the freedom to deploy your applications and draw capacity from our on-demand service to supplement your private cloud
• Infrastructure as a Service – a flexible cloud delivery service that provides enterprise architecture as a pay per consumption model
• Additional services:
-- Business Analytics as a Service
DWF – The Logicalis Optimal Video Service
-- Unified Communications as a Service
solution, with a flexible per-user per-month
-- Video as a Service
consumption model, enabled DWF to provide a
high definition video conferencing solution, deliver
People, partnerships and processes to
provide you with an optimal service
Logicalis owns and operates our Managed Service
Centres and Data Centres. Our 2 Tier 3+ UK-based high
power density Data Centre facilities are connected to
most major Telco carriers; the London Internet Exchange
(LINX) and the Joint Academic Network (JANET). Both our
Data Centre and Cloud services are PCI-DSS compliant.
Our Managed Service Centres, in England and Wales,
deliver 24x7 support to our customers. The entire
organisation runs frameworks to ensure service
a professional experience to clients, while making
significant savings in travel costs.
“Logicalis is enabling DWF to meet
its objectives today and for the long
term. Optimal Video Service has
become an integral part of DWF,
helping to shape the way we work as
a company and actively enabling clients
to benefit from our legal expertise in a
timely and cost-efficient fashion.”
excellence quality and security, all accredited by the BSI
to the appropriate ISO standards. Our teams are trained
CTO, DWF
to the highest level of accreditations and certifications
aligned to our partnership levels.
We partner with industry-leaders to provide the best of
breed technology and support. We are an IBM Premier
Partner, HP Gold Partner, Cisco Gold Partner, NetApp
Star Partner for professional and support services and
CA Platinum Partner.
John Lewis Partnership – Migration of the
Partnership Customer Database to the Logicalis
Cloud Platform as a hosted service. As a result of the
re-platforming and data migration, the mission critical
database performance has improved on average
approximately threefold.
“We have certainly noticed significant
improvements in performance, and in
the scope of analysis we are now able
to carry out.”
Database Manager, John Lewis Partnership
15
What we do
Logicalis provides customers with innovative IT infrastructure and service solutions in
the following four technology areas:
• Agile Data Centre – We provide best in class • Mobility - We provide wireless network connectivity, infrastructure security, productivity software and services.
• Workspace Transformation – We provide network • Data & Information Management – We provide software data centre infrastructure technology, management automation, virtualisation software and services.
connectivity, unified communication and collaboration technology, software and services.
and services that unlock the information within a business.
These solutions are underpinned by our vendor partners, and are provided across four service options, under a
common services framework.
Agile Data
Centre
Workspace
Transformation
Mobility
Data & Information
Management
Assessment
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Design & Implementation
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Provisioned
Managed
Life
cycle
Product &
Solution
Services
Data & Information Management
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Flexible Resourcing
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Assessment
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Maintenance
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Maintenance
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Monitoring
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Infrastructure
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Security
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Co-location
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Private Cloud
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Hybrid Cloud
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Infrastructure as a Service
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Business Analytics & BI
a
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Unified Communication
a
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Video as a Service
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Visit
www.uk.logicalis.com
Logicalis
110 Buckingham Avenue
Slough
Berkshire
SL1 4PF
t +44 (0) 1753 777 200
f +44 (0) 1753 777 203
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