Hybrid IT Management Services
Barry Becker, Director - Data Center and Managed Services, IBM
As the consumerization of IT continues, forces have emerged that
challenge organizations’ speed, agility and resilience
55%
Analytics
Cloud
25%
of CIOs will source all their
critical applications in the cloud
by 20201
of big data implementations will fail
to deliver business value resulting
from performance problems due to
inadequate network infrastructure,
through 20172
Mobile
180B+
devices will be permanently or
Social business
intermittently connected by the
end of the decade3
%
of mobile apps will fail
basic security tests
through 20154
%
8
of end users are completely
75
2
1Gartner,
4Gartner,
Security
satisfied with the speed of IT’s
response to their needs and
requirements5
“Predicts 2014: Cloud Computing Affects All Aspects of IT,” 4 December 2013; 2Gartner, “Predicts 2014: Big Data,” 20 November 2013; 3Gartner, “Predicts 2014: Infrastructure Services Must Productize or Die,” 20 December 2013;
“Predicts 2014: Mobile Security Won’t Just Be About the Device,” 22 November 2013; 5IDC, “Collaboration in the Age of Big Data,” April 2014, #247729
To take advantage of new technologies,
hybrid IT is the new reality for the enterprise
Key considerations:
Hybrid cloud
• Data
• Open integration
• Control
Cloud native apps / services
Enterprise
applications
Cloud enabled
Traditional IT
Dedicated
Dedicated
Shared
on-premises cloud
off-premises cloud
off-premises cloud
Choose the right mix for your business
3
Challenges of management in hybrid environment
Most enterprise begin by handling their own
sourcing and management.
One year later, most find it to be an inefficient
use of their valuable IT resources.
4
Source: Saugatuck Technology, “Optimized Sourcing in Hybrid IT Environments,” April 2014.
Partnering with an experienced sourcing provider is essential to
optimizing the benefits of your hybrid IT environment
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Finding the right sourcing provider
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How do you evaluate right sourcing models
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Consistent global service
delivery, local resource options
2
Proactive, technology-based
IT services management
7
Performance-based service
level agreements
3
Alignment with industry best
practices and ITIL standards
8
Broad portfolio of managed
services
4
Processes, knowledge
management, service visibility
9
Technology foresight and a path
to innovation
5
7
Depth of skills and experience
Multi-vendor support,
strong partnerships
10
Financial stability and reputation
Source: IBM White Paper - Top ten criteria for selecting a managed services provider, March 2013
In a recent study, IDC quantified the business benefits of managed
services from IBM
Key findings:
Source: IDC White Paper, sponsored by IBM. "Business Value of Managed Services." Doc number: 241428. June 2013.
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Integrated managed infrastructure services from IBM
Modular approach – Pick and choose
harden modules to meet your management
needs
Consistent delivery across globally and in
country with continuous service automation
Dynamic scalability – As your cloud
capacity scale and contract, we manage
along dynamically.
Single pain of glass across traditional IT
and hybrid cloud
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Integrated managed infrastructure services
Managed infrastructure for private cloud services
Management
Monitoring
Reporting
IBM can support your traditional IT and hybrid cloud infrastructure.
Manage across platforms
Manage both traditional IT and hybrid cloud
Platform
Server
Database
Groupware
Middleware
Storage
Management
Monitoring
Metering
and rating
Compliance
management
Image lifecycle
management
Security
management
Storage
management
Middleware
management
Service request
management
Workflow and
orchestration
IT asset and license
management
Network
management
Database
management
Service
management
Reporting
Service delivery catalog and
automation management
Cloud
Provisioning
administration
Platform and hypervisor management
Cloud Infrastructure
Networking
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Traditional IT Infrastructure
A major storage company uses Integrated Managed Infrastructure with
SoftLayer for datacenter architecture, migration and management.
Need
Wanted to get out of the data center business to focus on core
business by moving their disaster recovery site, which was
leased with limited renewal options, to cloud model.
Solution
Migrate to SoftLayer and IBM IMI team manage cloud data
center for on-going management.
Results
Core company teams can focus on business development and
product management, and leave it to the IT management to
IBM.
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IBM Server Managed Services - integrated managed infrastructure helps
Middlesex University deploy new educational services.
Need
Middlesex University needed to launch new services to address
increasing competition from foreign schools. However their IT
was not equipped for new services.
Solution
•Consolidated and updated IT infrastructure.
•Remote monitoring and management of IT with disaster recovery
services.
Results
•Simplify IT management, resulting in an easier-to-manage IT.
•45% increase in storage capacity; 50% reduction in energy use.
•Raised student interest and retention rates by launching new
educational services.
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IBM Cloud Managed Services for System z
Leverage fully-managed mainframe cloud for your business growth
Flexibility and scalability
• Scale and contract compute resources as needed with
consumption-based pricing
Secure design
• High availability options with SLAs up to 99.99%
Standard software and latest technologies
Reduce CAPEX and OPEX
• Infrastructure savings up to 30%
Skills and expertise by IBM mainframe specialists
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IBM Cloud Managed
Services for System z
IBM Cloud Managed Services for System z clients are realizing reduced
costs and the power of scalability to meet changing needs.
Consumer-reporting agency
Reduces IT costs while gaining
scalability to grow its business
Mortgage company
Facilitates business growth and
achieves regulatory compliance
Global information and
management company
Boosts mainframe throughput
and cuts related operating costs
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Steel maker
Improves system performance by 92%
expects to reduce operating
costs by 40% over five years
TUI UK & Ireland, a tour operator
Enhances server utilization by 20%,
handles 20% more transactions during
peak times and improves disaster recovery
time and recovery point objectives
Next Step
Managed Services with IBM gives you access to:
• Deep technology, process and industry expertise…
• Skills, insights and capabilities…
• Better control over hybrid IT….
… What’s necessary to transform the things that matter most?
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