Qualification details
Title
New Zealand Certificate in Electrical Engineering (Electrical and
Electronic Installation and Service) (Level 4) with strands in Domestic
Systems and Products, Commercial Equipment, and Consumer
Electronics
Version
1
Qualification type
Certificate
Level
4
Credits
180
031399
NZSCED
Engineering and Related Technologies > Electrical and
Electronic Engineering and Technology > Electrical and
Electronic Engineering and Technology not elsewhere classified
Qualification developer
The Skills Organisation
Next review
31 December 2020
Approval date
May 2015
Strategic purpose statement
The purpose of this qualification is to provide the electrical and
electronic service industry sectors with people who are able to
install, commission, service and repair end-user electrical or
electronic systems or product at a complex level.
This qualification is suitable for people who wish to advance
their career within the electrical or electronic service industry.
The qualification includes three strands that allow people to
specialise further within this industry.
Graduates of this qualification will be able to work independently
as technicians and will be able to supervise electrical workers.
They will also be eligible to be registered and licensed as an
Electrical Appliance Serviceperson (endorsed to disconnect and
connect) (EAS endorsed) or as an electrical service technician
(EST).
Outcome Statement
Graduate profile
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Graduates of this qualification will be able to:

Maintain and enhance workplace safety and mitigate
environmental and economic impacts in a workplace
environment.

Apply relevant industry, community, government and
environmental legislation, standards, and codes of
practice.

Communicate effectively and ethically to provide
support and solutions for stakeholders and supervision
of technical personnel.

Apply business policies and procedures, including
management of information, records and
Page 1 of 13
documentation.

Develop and maintain knowledge of current and
emerging technologies.

Supervise trainees under the rules of the Electrical
Workers Registration Board.

Demonstrate the competencies required for
registration as an electrical appliance serviceperson
(endorsed to disconnect and connect) (EAS endorsed)
or as an electrical service technician (EST).
Graduates of the Domestic Systems and Products
Strand will be able to:

Apply electrical and control knowledge, and principles
of installation, diagnostics and repair theory and
practice, to develop standard and non-standard
solutions across a broad range of situations in a
domestic installation and/or service environment.

Establish end-user needs and requirements, and
perform complex and/or non-familiar installation of
systems and/or products.

Analyse and interpret fault codes and test results at a
complex level.

Diagnose and repair faults to restore the installation
and/or products to design specifications.
Graduates of the Commercial Equipment Strand will also
be able to:

Apply electrical, electronic and control knowledge, and
principles of diagnostics and repair theory and practice
to develop standard and non-standard solutions
across a broad range of situations in a commercial
service environment.

Establish end-user needs and configuration
requirements and perform advanced configuration of
equipment.

Analyse and interpret fault codes and test results at a
complex level.

Diagnose and repair faults to repair equipment or
appliances to design specifications.
Graduates of the Consumer Electronics Strand will also
be able to:
Qualification Reference 2768
© New Zealand Qualifications Authority 2015

Apply electrical and electronics knowledge and
principles of data communications and/or connectivity
solutions theory and practice to develop standard and
non-standard solutions across a broad range of
situations in an end-user environment.

Establish end-user needs and configuration
Page 2 of 13
requirements and perform complex configuration of
connectivity systems and products.
Education pathway

Analyse and interpret fault codes and test results at a
complex level.

Diagnose and repair complex faults to a modular
and/or component level to design specifications.
On completion of this qualification graduates may progress onto:
 New Zealand Certificate in Customer Premises Systems
(Level 4) with strands in Structured Cabling, Control and
Automation, Signal Reception and Distribution, and Systems
Installation for Re-locatable and/or Mobile Locations
[Ref: 2769];
 other New Zealand certificates registered at Level 5 on the
NZQF.
Employment pathway
Graduates of this qualification will be able to work on complex
tasks in the electrical appliance service industry in roles such as:
− Whiteware Technician
− Brown Goods Technician
− Consumer Electronics Technician
− Photocopier Technician
− Office Products Technician
− Domestic Heating and/or Ventilation Technician or Off-grid
Power System Technician.
Qualification specifications
Qualification award
The candidate will be awarded the qualification by the
accredited Tertiary Education Organisation (TEO) where the
programme has been completed.
The formal document certifying the award of this qualification
includes the full qualification title, the date of award, and the
logos of The Skills Organisation, the accredited TEO, and
the NZQF.
As the qualification developer, The Skills Organisation will
maintain a list of graduates of this qualification. TEOs will
annually report the names of all graduates awarded the
qualification to The Skills Organisation.
Evidence requirements for assuring
consistency
All TEOs either arranging training or delivering programmes
that lead to the award of the qualification are required to
participate in a consistency process scheduled by NZQA.
People working towards this qualification will be required to
complete a final examination to be undertaken in an
invigilated environment. The EWRB sets the rules relating to
all aspects of examinations and practical
assessments/competence. The Skills Organisation will notify
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Page 3 of 13
TEOs annually of the timing of the final examination after
consultation and advice from the EWRB.
To demonstrate how graduates are achieving the
qualification graduate profile outcomes, TEOs are required
to produce their own evidence in a high level report.
TEOs are to provide evidence from the following sources
that graduates of their programmes have gained the
knowledge and skills contained in the qualification’s
graduate profile outcomes:
•
Regular monitoring of trainee progression within either
the TEO or the workplace including liaising with
employers, teaching staff, training supervisors and
industry managers about the value of the training,
graduates, and qualification, to the business.
•
Feedback from major employers' associations, such as
Electrical Contractors Association of New Zealand
(ECANZ), Electro-Technical Association (ETA),
Electricity Networks Association (ENA) to ensure their
members involved in the Electrotechnology industry
groups are satisfied with the qualification graduates.
•
Feedback from independent surveys of graduates and
employers to determine if the graduates are appropriate
for the workplace.
Further information about the managing consistency process
can be found on the NZQA website.
For full details of The Skills Organisation arrangements for
managing consistency, contact The Skills Organisation at:
consistency@skills.org.nz.
Minimum standard of achievement
and standards for grade
endorsements
The minimum standard of achievement required for the
award of the qualification will be:
Other requirements for the
qualification (including regulatory
body or legislative requirements)
People who are undertaking this qualification must hold a
Trainee Limited Certificate (TLC) issued by the EWRB.
Details of both the Supervision Procedures for trainees and
the TLC are available from the EWRB website at
http://www.ewrb.govt.nz.
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
•
achievement of all core graduate outcomes in the
graduate profile and of at least one of the strands,
through successful completion of an approved
programme.
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General conditions for the programme leading to the qualification
General conditions for
programme
Programmes leading to the award of the optional strands in this
qualification must incorporate the applicable minimum standards for
registration for the licensing class along with the requirements of the
Supervision Procedures for Trainees as published by the EWRB.
The final examination and assessment requirements described under
evidence requirements for assuring consistency will apply. Therefore,
graduates may use this New Zealand Certificate as evidence of
having met the minimum applicable standards when applying to the
EWRB for registration under the Electricity Act 1992.
TEOs arranging training or delivering programmes towards this
qualification must ensure that the training arranged and programmes
of learning delivered, are kept up-to-date with regard to amendments
to, and replacements of relevant legislation, regulations and
Australia/New Zealand Standards (AS/NZS). Current standards can
be accessed at http://standards.co.nz. Current legislation and
regulations can be accessed at http://legislation.govt.nz.
For detailed information on these and recommended unit standards
visit http://www.skills.org.nz/resources-for-training-providers.
Conditions relating to the Graduate profile
Qualification outcomes
1
Conditions
Maintain and enhance
workplace safety and
mitigate environmental
and economic impacts
in a workplace
environment.
Programmes must include initial response to an electrical accident
as defined by EWRB Rules of the Board.
Credit 20
2
Apply relevant industry,
community, government
and environmental
legislation, standards,
and codes of practice.
Programmes must include
Knowledge and application of:
−
Consumers Guarantees Act 1993, Health and Safety in
Employment Act 1992 (HSE), Resource Management Act 1991,
Hazardous Substances and New Organisms Act 1996,
Environmental Protection Authority Act 2011, Electricity Act
1992, AS/NZS Standards (or their subsequent amendments or
replacements), Industry Best Practice standards and codes and
Local Government bylaws
−
Community and cultural protocols and local environment
−
Content that is related to the candidate’s area of practice
−
Practical skills to be assessed in a real work environment.
Credit 5
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Page 5 of 13
3
Communicate
effectively and ethically
to provide support and
solutions for
stakeholders and
supervision of technical
personnel.
Programmes must include:
− Application of ethical behaviour with regard to customer details
and data
− Supervision and support of technical personnel.
Credit 12
4
Apply business policies
and procedures,
including management
of information, records
and documentation.
Credit 10
Programmes must include:
−
−
−
−
−
5
Develop and maintain
knowledge of current
and emerging
technologies.
−
Credit 3
−
Programmes must include:
−
6
Supervise trainees
under the rules of the
Electrical Workers
Registration Board.
Application of appropriate and relevant business policies and
procedures (Standard Operating Procedures, Quality
Management Systems, Company Practice, Industry Standards)
End-to-end workflow and systems
Installation and service information and systems (e.g. service
software, manufacturer’s technical service software)
Service level agreements and contractual arrangements
Company, industry and legislative documentation procedures.
Emerging and converging technologies in the context of
improved business efficiencies and potential competitive
advantage
New systems, software and devices in the context of improved
business efficiencies and potential competitive advantage
Product courses, training programmes or specialist training and
seminars relating to new technology and services.
Programmes must include:
− Unit standard 27352.
Credit 2
7
Demonstrate the
competencies required
for registration as an
electrical appliance
serviceperson
(endorsed to disconnect
and connect)
(EAS endorsed) or as
The requirement for licensing EAS (Q) must include:
− Theory and Legislation for EAS(Q) EWRB core competencies
− Unit standard 27350 assessed by means of the EWRB exam
− Practical skills required for EAS(Q) EWRB core competencies
(Practical for EAS(Q))
− Supervision of trainees in accordance with EWRB requirements
− Unit standard 27352.
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
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an electrical service
technician (EST).
Credit 13
The requirement for licensing EST must include:
− Theory and Legislation for EST EWRB core competencies
− Unit standard 27349 assessed by means of the EWRB exam
− Practical skills required for EST as defined by the EWRB
(Practical for EST).
Domestic Systems and Products Strand
8
Apply electrical and
control knowledge, and
principles of installation,
diagnostics and repair
theory and practice, to
develop standard and
non-standard solutions
across a broad range of
situations in a domestic
installation and/or
service environment.
Credit 30
Programmes must include knowledge of:
−
−
−
−
−
−
Available technologies, products and systems to suit domestic
environments
Fault codes and interface systems for complex end-user
products and systems
Operating principles, concepts, processes and installation
practices for complex end-user products and/or systems
Complex electrical and control concepts, installation practices
for end-user applications, product requirements
Interfaces appropriate to products and systems (e.g.
connectivity, WIFI)
Selection and design criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in a domestic environment.
Practical Skills must be assessed in a real work environment and
include:
−
−
−
−
9
Establish end-user
needs and
requirements, and
perform complex and/or
non-familiar installation
of systems and/or
equipment or
appliances.
Credit 50
Identification of system and/or equipment, and technologies to
suit application needs and requirements
Identification of legislation, standards, bylaws that impact on the
installation of product or systems
Develop standard or non-standard solution to suit the desired
and agreed to application
Prepare quotation and supporting documentation in accordance
with legislation and company procedures, and gain agreement
from end-user.
Programmes must include knowledge of:
− Operating principles, concepts and processes for complex or
non-familiar end-user products and systems
− Installation practices and standards for complex or non-familiar
end-user products and systems.
Practical Skills must be assessed in a real work environment, and
must include:
− Identification of end-user needs and requirements
− Identification of legislation, standards, bylaws that impact on the
installation of product or systems
− Interpretation of design drawings and/or plan
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Page 7 of 13
−
−
−
−
−
−
−
10
Analyse and interpret
fault codes and test
results at a complex
level.
Credit 20
11
Diagnose and repair
faults to restore the
installation and/or
products to design
specifications.
Credit 15
Safety considerations with regard to installation
Access and transport requirements and logistics
Selection and installation of appropriate standard or nonstandard solutions to suit the desired and agreed to application
design
Selection and installation of appropriate associated services to
suit the agreed to application and design
Optimisation of the installation with regard to cost, risk ,
resources and performance
Completion of operational testing and commissioning of enduser appliances, goods and/or equipment
Completion of documentation and hand over to end-user in
accordance with legislation.
Programmes must include knowledge of:
− Fault codes and interface systems for complex end-user
products and systems
− Operating principles, concepts and processes for complex end
use products and systems
− Complex repair, service and maintenance procedures and
routines for end-user products and systems
− Advanced diagnostic principles and routines appropriate to
products and systems.
Practical Skills must be assessed in a real work environment and
must include:
−
−
−
−
−
Identification and verification of faulty operation on complex or
non-standard end-user appliances, goods and/or equipment and
installations
Isolation of complex end-user appliances, goods and/or
equipment or installation for servicing
Replacement or repair of faulty components, modules or
subsystems on complex end user appliances, goods and/or
equipment and installations
Return of end-user appliances, goods and/or equipment to
service
Completion of operational testing and commissioning of enduser appliances, goods and/or equipment and installations
Completion of documentation and hand back to end-user in
accordance with legislation and company procedures.
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Page 8 of 13
Commercial Equipment Strand
12
Apply electrical,
electronic and
control knowledge,
and principles of
diagnostics and
repair theory and
practice to develop
standard and nonstandard solutions
across a broad
range of situations
in a commercial
service
environment.
Programmes must include knowledge of:
−
−
−
−
−
−
Credit 30
Available technologies, products and systems to suit commercial
environments
Fault codes and interface systems for complex end-user
products and systems
Operating principles, concepts, processes and installation
practices for complex end-user products and/or systems
Complex electrical and control concepts, installation practices
for end-user applications, product requirements
Interfaces appropriate to products and systems
Selection and design criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in a commercial environment.
Practical Skills to be assessed in a real work environment and must
include:
−
−
−
−
13
Establish end-user
needs and configuration
requirements and
perform advanced
configuration of
equipment.
Credit 40
Identification of system and/or equipment, and technologies to
suit application needs and requirements
Identification of legislation, standards, bylaws that impact on the
installation of product or systems
Development of standard or non-standard solution to suit the
desired and agreed to application
Prepare quotation and supporting documentation in accordance
with legislation and company procedures, and gain agreement
from end user.
Programmes must include knowledge of:
−
−
−
−
Operating principles, concepts and processes for complex or
non-familiar end user products and systems
Configuration requirements, techniques and interfaces
Factors affecting performance of equipment and/or systems
Installation practices and standards for complex or non-familiar
end user products and systems.
Practical Skills to be assesses in a real work environment and must
include:
− Identification of end user needs and requirements,
− Identification of legislation, standards, bylaws that impact on the
installation of product or systems
− Interpretation of installation drawings and specifications
− Safety considerations with regard to installation
− Access and transport requirements and logistics
− Select and install appropriate standard or non-standard solution
to suit the desired and agreed to application specification and/or
design
− Select and install appropriate associated services to suit the
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Page 9 of 13
−
−
−
−
14
Analyse and interpret
fault codes and test
results at a complex
level.
Credit 25
Programmes must include knowledge of:
−
−
−
−
−
15
Diagnose and repair
faults to repair
equipment or
appliances to design
specification.
Credit 20
agreed to application and specification
Configure installation and/or equipment to provide optimal
performance,
Optimisation of the installation with regard to cost, risk and
resources
Complete operational testing and commissioning of end user
appliances, goods and/or equipment
Complete documentation and hand over to end user in
accordance with legislation and company procedures.
Fault codes and interface systems for complex end user
products and/or equipment
Factors affecting performance of appliances, goods and/or
equipment,
Operating principles, concepts and processes for complex end
user products and/or equipment
Complex repair, service and maintenance procedures and
routines for end user products and/or equipment
Advanced diagnostic and configuration principles and routines
appropriate to products and/or equipment.
Practical Skills to be assesses in a real work environment and must
include:
−
Identification and verification of faulty operation on complex or
non-standard end user appliances, goods and/or equipment
−
Isolation of complex end user appliances, goods and/or
equipment for servicing
−
Replace or repair faulty components, modules or subsystems
on complex end user appliances, goods and/or equipment
−
Configure appliances, goods and/or equipment to provide
optimal performance
−
Return end user appliances, goods and/or equipment to
service,
−
Complete operational testing and commissioning of end user
appliances, goods and/or equipment
Complete documentation and hand back to end user in accordance
with legislation and company procedures.
Consumer Electronics Strand
16
Apply electrical and
electronics knowledge
and principles of data
communications and/or
connectivity solutions
theory and practice to
develop standard and
non-standard solutions
across a broad range of
Programmes must include knowledge of:
−
−
−
−
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Available technologies, products and systems to suit commercial
environments
Fault codes and interface systems for complex end-user
products and systems
Principles and practice of data communications and connectivity
solutions
Operating principles, concepts, processes and installation
practices for complex end-user products and/or systems
Page 10 of 13
situations in an enduser environment.
Credit 25
−
−
−
Complex electrical and electronics concepts, installation
practices for end-user applications, product requirements
Interfaces appropriate to products and systems
Selection and specification criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in a commercial environment.
Practical Skills to be assessed in a real work environment and must
include:
− Identification of system and/or equipment, and technologies to
suit application needs and requirements
− Identification of legislation, standards, bylaws that impact on the
installation of product or systems
− Development of standard or non-standard solution to suit the
desired and agreed to application
− Preparation of specification, quotation and supporting
documentation in accordance with legislation and company
procedures, and gain agreement from end-user.
17
Establish end-user
needs and configuration
requirements and
perform complex
configuration of
connectivity systems
and equipment
Credit 40
Programmes must include knowledge of:
−
−
−
−
Operating principles, concepts and processes for complex or
non-familiar end-user products and systems
Configuration requirements, techniques and interfaces
Factors affecting performance of equipment and/or systems,
Installation practices and standards for complex or non-familiar
end-user products and systems.
Practical Skills to be assessed in a real work environment and
include:
−
−
−
−
−
−
−
−
−
−
−
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Identification of end-user needs and requirements
Identification of legislation, standards, bylaws that impact on the
installation of product or systems
Interpretation of installation drawings and/or specifications
Safety considerations with regard to installation
Access and transport requirements and logistics
Selection and installation of appropriate standard or nonstandard solution to suit the desired and agreed to application
specification and/or design
Selection and installation of appropriate associated services to
suit the agreed to application and specification
Configuration of installation and/or equipment to provide optimal
performance
Optimisation of the installation with regard to cost, risk and
resources
Completion of operational testing and commissioning of enduser appliances, goods and/or equipment
Completion of documentation and hand over to end-user in
accordance with legislation and company procedures.
Page 11 of 13
18
Analyse and interpret
fault codes and test
results at a complex
level.
Programmes must include knowledge of:
−
−
Credit 30
−
−
−
19
Fault codes and interface systems for complex end-user
products and systems
Operating principles, concepts and processes for complex enduser products and systems
Complex repair, service and maintenance procedures and
routines for end-user products and systems
Factors affecting performance of data communications,
connectivity solutions and transmission signals
Advanced diagnostic principles and routines appropriate to
products and systems.
Diagnose and repair
complex faults to a
modular and/or
component level to
design specifications.
Practical Skills to be assessed in a real work environment and must
include:
Credit 20
−
−
−
−
−
−
−
Identification and verification of faulty operation on complex or
non-standard end-user appliances, goods and/or equipment and
installations
Isolation of complex end-user appliances, goods and/or
equipment or installation for servicing
Replacement or repair of faulty components, modules or
subsystems on complex end-user appliances, goods and/or
equipment and installations to design specifications
Configuration of installation and/or equipment to provide optimal
performance
Return of end-user appliances, goods and/or equipment to
service
Completion of operational testing and commissioning of enduser appliances, goods and/or equipment and installations
Completion of documentation and hand back to end-user in
accordance with legislation and company procedures.
Transition information
Replacement information
This qualification replaced the following qualification:
-
National Certificate in Electrical Engineering (Electrical Appliance and
Electronic Servicing) (Level 4) with strands in Commercial Electrical
Appliances, Domestic Electrical Appliances, Electronic Consumer
Goods, Office Equipment, and Portable Electrical Appliances and
Power Tools [Ref: 1266].
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
Page 12 of 13
The last date for entry into programmes leading to the replaced qualification is 31 December 2017.
The last date to meet the requirements of the replaced qualification will be 31 December 2022 when the
qualification will be discontinued. From that date, no results can be reported against the qualification.
People currently working towards the replaced qualification may either complete the requirements by
31 December 2022 or transfer their results to the replacement qualification.
It is recommended that candidates currently enrolled in programmes leading to the replaced qualification
and unable to complete it by 31 December 2022 transfer their existing achievement to the replacement
New Zealand qualification.
It is anticipated that no existing candidates will be disadvantaged by these transition arrangements.
However, anyone who feels that they have been disadvantaged may appeal to The Skills Organisation
via reviewcomments@skills.org.nz.
Qualification Reference 2768
© New Zealand Qualifications Authority 2015
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