Customer Support
Handbook 2014–2015
Welcome to the continually growing
family of Boeing Business Jets operators.
The BBJ Customer Support Handbook is intended to provide you
with key contact information to help support the operation of your
BBJ, BBJ 747-8, BBJ 777, and BBJ 787 aircraft.
The BBJ support team’s day-to-day mission is to respond quickly to
your needs, to make it easier for you to do business with Boeing, and
to exceed your expectations in business aviation support.
The 2014/2015 Handbook includes expanded coverage of 24-hour
CustomerSupport contact information and additional listings of
various key Boeing and BBJ contacts.
If you have any comments or suggestions about our product support
or the information contained in this handbook, please feel free to
contact me.
Sincerely,
William J. Koperek
Director, Fleet Support
Phone: 1-206-662-4710
Fax: 1-206-662-4330
Mobile:1-206-930-0466
E-mail:william.j.koperek@boeing.com
24-Hour
Customer Support
24-Hour
Customer Support
Sintra, Portugal
BBJ
Characteristics
BBJ
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
171,000 lb
134,000 lb
126,000 lb
97,740 lb
15,000 lb
77,565 kg
60,781 kg
57,153 kg
44,334 kg
6,804 kg
79 ft 4 in
11 ft 7 in
7 ft 1 in
816 ft2
24.18 m
3.53 m
2.16 m
75.81 m2
159 ft3
4.5 m3
Fuel
Capacity
10,707 gal
40,530 L
Range
8 Passengers
6,155 nmi
11,399 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• CFM56-7B27E engines.
•• Range with NBAA reserves.
•• Costs based on international operations.
$3,300
24-Hour Customer Support
ALOFT AeroArchitects - Technical Services/AOG Requests
Georgetown, Phone (International): 1-443-691-2966
Delaware
(US):1-877-225-8265
formerly PATS Aircraft Systems
Aviation Patners Boeing (APB) - WInglets
Seattle
Phone: 1-800-946-4538 (Support)
1-206-229-4919 (Technical)
1-206-662-5525 (Spares - Boeing)
E-mail:leng@aviationpartners.com
Boeing Operations Center (Technical Issues) - All Models
Seal Beach, CA
Phone: 1-206-544-7500
BCS Fax: 1-206-766-5682
E-mail:OperationsCenter@Boeing.com
Boeing Spares (Parts - AOG, Critical Order Entry and Order Status)
Seattle
Phone: 1-206-662-5525 (Select 2)
Phone (Spares First Responder): 1-206-662-6650
E-mail:fr@boeing.com
Boeing Component Exchange Amsterdam
Phone:+31-651-472-655
Fax:+1-425-717-1890
E-mail:sepamsterdam@boeing.com
CFM International Inc. / GE Aviation / GE Systems
(for CFMI engine support in Americas, China, Far-East, Oceania and GE engine support worldwide)
Cincinnati, Ohio
Phone: 1-513-552-5387 (International)
Phone: 1-877-456-5387 (US Toll Free)
E-mail:bizjetops@ge.com
Shanghai, China
Phone: +86 400 820 6208
Fax: +86 21 6289 0868
E-mail:geae.shanghai@ge.com
5
24-Hour Customer Support
CFM International S.A (Snecma)
(for CFMI engine support in Europe, African and Middle East)
Phone: +33 (0) 1 6414 8888
AOG Fax: +33 (0) 1 6414 8400
E-mail:vip.csc@snecma.fr
Goodrich/Hamilton Sundstrand - Customer Response Center (CRC)
Windsor Locks, Phone (Global): +1-877-808-7575
Connecticut
(Outside US) +1-860-654-2500
Fax:+1-860-660-0372
Honeywell Aerospace - Customer & Technical Support
Customer Support Phone: 1-800-601-3099
Technical Support Phone: 1-855-808-6500/1-602-365-6500
E-mail:AeroTechSupport@Honeywell.com
Jeppesen - Technical Support - Also see pg 8 for other Jeppesen contacts.
Denver, Phone (Toll-Free): 1-800-375-4973
Colorado
Phone (Direct): 1-303-328-4585
Email: See Jeppesen Web site for link(s)
Kiddie Graviner - Product Support/AOG Service
England
Phone: +44 (0) 1753 683245
Fax: +44 (0) 1753 685126
MedAire
Tempe, Phone (Americas): 1-480-333-3700
Arizona
(Asia): +65 6330 9534
(Europe): +44 1252 517 951
6
24-Hour Customer Support
Monogram Systems
Carson, California
Phone: +1-310-884-7000
Parker Aerospace - Customer Support Operations (CSO)
Irvine, California
Phone: 1-949-809-8300
PATS Aircraft Systems - See ALOFT AeroArchitects
Rockwell Collins - Air Transport Systems - Customer Support
Cedar Rapids, Iowa
Phone: 1-319-295-5000
E-mail: customersupport@rockwellcollins.com
Snecma - See CFM/Snecma International listing on page 6
Teledyne Controls - Technical Support/AOG Support
Los Angles
Phone (US): 1-310-382-5816
(UK): +44 (0) 7699 391 535
UTC Aerospace Systems - Customer Response Center (CRC)
Same as
Phone (Global): +1-877-808-7575
Goodrich/
Phone (Outside US) +1-860-654-2500
Hamilton Sunstrand
Fax: +1-860-660-0372
contact information
Zodiac Aerospace
France
Phone: +33 970 830 830
E-mail:zs.tac@zodiacaerospace.com
7
Jeppesen VIP Plus Services
Fuel discounts and flight planning service providers
Jeppesen World Fuel Services
Volume-based
Phone: 1-877-JEPP-VIP (537-7847)
fuel discounts for
Direct: 1-866-JET-FUEL (538-3835)
BBJ operators
Fax: 1-408-961-5362
Outside US:
Outside US Fax:
1-408-961-2284
1-305-428-8010 (24-Hour)
+44 1293 842435 (UK)
+44 1293 842440 (UK)
E-mail:fuel@jeppesen.com
Jeppesen DataPlan, Inc.
International trip planning Phone: 1-877-JEPP-VIP (537-7847)
services
Direct: 1-877-JEPP-ITP (537-7487)
Fax:1-408-961-5362
Outside US: 1-408-963-2000 (US)
+971 4 213 4862 (UAE)
E-mail:ifs@jeppesen.com
ifs_eur@jeppesen.com (UK)
ifs_dxb@jeppesen.com (UAE)
Jeppesen
55 Inverness Drive East
Phone: 1-800-553-7750 or
Englewood, CO 80112 1-303-328-4244
USA
Fax: 1-303-328-4124
E-mail:ba-customerservice@
jeppesen.com
Web:www.jeppesen.com
Products:
8
BBJ NavData, EFB data, Airway
Manual, Jeppview, fuel,
international trip planning,
flight planning, OPT data
24-Hour Customer Support
BBJ Regional Representatives
North America-West
Central/South America
Scott C. Lenicka
Ventura, CA
Mobile:+1-805-886-9833
E-mail:scott.c.lenicka@boeing.com
North America-East
and South America
Stuart Cole
Dallas, TX
Mobile:+1-404-797-4118
E-mail:stuart.d.cole@boeing.com
Europe/CIS
David J. Peterson
Basel, Switzerland
Mobile: +41 79 759 7428
E-mail:david.j.peterson2@boeing.com
Africa/Middle East
Richard G. Webb
Abu Dhabi, United Arab Emirates
Mobile: +971 (50) 554 4945
E-mail:richard.g.webb@boeing.com
China
Steven Jiang
Mainland, Hong Kong and Beijing, China
Taiwan
Mobile: +86 13701204812
E-mail:steven.jiang@boeing.com
Austral-Asia Contacts on Next Page
9
24-Hour Customer Support
Boeing Field Service Offices
Supporting BBJ Customers
Austral-Asia
Jakarta, Indonesia Karl Henry
Boeing Field Service
Phone: +62 815 14873078
Office
E-mail:bfsjkt1@boeing.com
Seoul, Korea Benjamin Wright
Boeing Field Service
Phone: +82 10 4660 0439
Offices
E-mail:bfssel-aar@boeing.com
Phill Barton
Phone: +82 (02) 2663 6540
Mobile: +82 (0) 10 3700 7478
E-mail:bfssel-kal@boeing.com
Singapore & Brunei George Shields
Boeing Field Service
Phone: +673 233 2094
Office
Mobile: +673 721 9582
E-mail:bfsbwn@boeing.com
Sydney, Australia Dave Kellam
Boeing Field Service Phone: +61 466 523 792
Office
E-mail:bfssyd1@boeing.com
10
BBJ Family
Heights, lengths, wingspan
■ BBJ/BBJC
■ BBJ 2
■ BBJ 3
12.5m
(41 ft 2 in)
42.11m
(138 ft 2 in)
39.51m
(129 ft 6 in)
33.61m
(110 ft 4 in)
35.91 m
(117 ft 10 in)
11
Bridal Veil Falls, New Zealand
Key
Contacts
Key
Contacts
BBJ 2
Characteristics
BBJ 2
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
174,200 lb
146,300 lb
138,300 lb
103,800 lb
18,000 lb
79,016 kg
66,361 kg
62,732 kg
47,083 kg
8,165 kg
98 ft 6 in
11 ft 7 in
7 ft 1 in
1,025 ft2
30.02 m
3.53 m
2.16 m
95.23 m2
711 ft3
20.1 m3
Fuel
Capacity
10,442 gal
39,527 L
Range
8 Passengers
5,545 nmi
10,269 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• CFM56-7B27E engines.
•• Range with NBAA reserves.
•• Costs based on international operations.
$3,500
Key Contacts
BBJ and Boeing
BCS Completion Center
Requests (CCR) Focals Leemin Liew – BBJ/737NG
Phone: 1-425-266-3838
E-mail:Leemin.Liew@boeing.com
Anna de Senouillet – BBJ 777
Phone:1-425-266-2562
E-mail: annamarie.t.desenouillet@boeing.com
Wendy Jenkins – BBJ 747-8
Phone:
1-425-249-1011
E-mail:wendy.e.jenkins@boeing.com
Tina L Ross – BBJ 787
Phone:1-425-223-9601
E-mail:Tina.l.ross@boeing.com
BBJ Contracts James P. Drinkwater
Regional Director, Contracts
Phone:1-206-544-4522
Mobile:1-425-263-0178
E-mail:james.p.drinkwater@boeing.com
R. Leo Lyons
Regional Director, Contracts
Phone:1-206-766-2216
Mobile:1-206-683-2963
E-mail:richard.l.lyons@boeing.com
Jody Stephens
Regional Director, Contracts
Mobile:1-425-919-7477
E-mail:jody.k.stephens@boeing.com
BBJ Engineering James Prostka
Chief Engineer
Phone:1-425-445-7815
E-mail:james.m.prostka@boeing.com
14
Key Contacts
BBJ and Boeing
BBJ Engineering - Continued Amy Wisch
Engineering Technical Lead
Phone:1-206-407-4959
E-mail:amy.l.wisch@boeing.com
Preat Kansal
777 Engineering
Phone:1-425-717-9457
E-mail:preat.a.kansal@boeing.com
Brian Ross
737 MAX & 737NG Engineering
Phone:1-425-237-2735
E-mail:brian.r.ross@boeing.com
787 Engineering Tina L Ross
Phone:1-425-223-9601
E-mail:tina.l.ross@boeing.com
Certification Michael T. Macri
BBJ Certification Engineer
Phone:1-425-237-8311
Fax:1-425-965-8586
Mobile:1-425-306-5085
E-mail:michael.t.macri@boeing.com
BBJ Flight Operations Rene Gonzalez - Chief Pilot
Mobile:1-206-393-8821
E-mail:rene.n.gonzalez@boeing.com
Willilliam (Bill) R. Mnich
Chief Technical Pilot
Phone:1-206-544-9697
Mobile:
1-206-407-9762
E-mail:william.r.mnich@boeing.com
Tony Nogales
Deputy Chief Pilot-Customer Training
Mobile: +1.206.226.7893
E-mail:anthony.l.nogales@boeing.com
15
Key Contacts
BBJ and Boeing
BBJ Greater China Pilots Patrick Garrigan
Phone: +86 10 5925 5588 X 5540
Mobile: +86 138102 46229
E-mail:Patrick.Garrigan@Boeing.com
Completions and Jeff Barstow
Modifications Activities Director, Operations
Phone:1-206-662-4740
Mobile:1-206-304-6784
E-mail:jeffrey.s.barstow@boeing.com
John Sveinsson
BBJ Completions Manager - 777
Phone:1-206-662-4720
Mobile:1-206-226-1113
E-mail:john.b.sveinsson@boeing.com
Mark F. Garvin BBJ Completions Manager - 737NG
Phone:1-206-662-4780
Mobile:1-425-445-2493
E-mail:mark.f.garvin@boeing.com
Dan Webb
BBJ Completions Manager - 787
Phone:1-206-375-3530
Mobile:1-206-375-3530
E-mail:daniel.webb@boeing.com
James T. Rial
BBJ Completions Manager - 747
Phone:1-425-314-6408
E-mail:james.t.rial@boeing.com
Trent Degnan
Business Operations
Phone:1-425-237-0904
Mobile:1-425-281-7408
E-mail:trent.t.degnan@boeing.com
16
Key Contacts
BBJ and Boeing
Customer Engineering John M. Malarkey - BBJ (737NG)
Phone:1-425-260-4943
Fax:1-425-965-3965
E-mail:john.m.malarkey@boeing.com
Mehrdad Khademi - BBJ 747-8/777
Phone:1-206-437-6073
E-mail:mehrdad.khademi@boeing.com
Marcus Langenegger - 787 BBJ
Phone:1-425-294-3137
Mobile:1-425-387-4630
E-mail:marcus.s.langenegger@boeing.com
Patrick Fahey - Modifications - CAS
Phone:1-425-717-8101
Mobile:1-425-750-6676
Fax:1-425-717-3416
E-mail:patrick.c.fahey@boeing.com
Contractural & Data Services (CDS)
Support for ordering
Phone:
and distribution of
technical and Online
engineering materials
Requests
(service bulletins,
for Support:
IPC, AMM, etc.)
Formerly Data & Services
Management (DSM)
1-206-544-5000
Submit through myboeingfleet.com
using the Service Requests (SR)
Application. To ensure propery
routing to CDS, select: Product Type – Choose “DataOrdering
and Distribution “Product – Choose
“Data and Services Catalog”
17
Key Contacts
BBJ and Boeing
Electronic Flight Bag Suzanne Bagdon
Deployment Manager
Mobile:1-206-377-9594
E-mail:suzanne.e.bagdon@boeing.com
Fleet Support William J. Koperek
Director, Fleet Support
Phone:1-206-662-4710
Mobile:1-206-930-0466
E-mail:william.j.koperek@boeing.com
Eric A. Lilley
Fleet Support Specialist
Phone:1-425-717-2631
Mobile:1-206-856-5531
E-mail:eric.a.lilley@boeing.com
Jacqye Jones
Spares Account Manager
Phone:1-206-544-7005
E-mail:jacqye.d.jones@boeing.com
Flight Operations Engineering (FLOE)
Send in your questions via a BCS Service Request. FLOE support has moved to Southern California. There are now multiple FLOE
engineers that support BBJ.
Ground Support Equipment Carey Vorhies
Maintenance & Ground
Phone: 1-562-797-3532
Operations Systems (MGOS) E-mail: carey.r.vorhies@boeing.com
James Stuhler-Jr
Phone:1-562-797-3529
E-mail:james.r.stuhler-jr@boeing.com
18
Key Contacts
BBJ and Boeing
Intellectual Property Licensing Cory J. Hill
Phone:1-206-544-1869
E-mail:cory.j.hill@boeing.com
Maintenance Programs Anmer Sumortin - BBJ (737NG)
Engineering
Phone:1-562-797-1755
E-mail:anmer.sumortin@boeing.com
Maciej (Matthew) Razniewski - 747-8
Phone:1-562-797-4048
E-mail:maciej.j.razniewski@boeing.com
Lloyd Horton - BBJ 787
Phone:1-206-544-3717
E-mail:Lloyd.Horton@Boeing.com
Marketing Charles E. Colburn
Director of Marketing
Phone:1-206-662-4660
Mobile:1-206-290-3556
E-mail:charles.e.colburn@boeing.com
Daniel R. Alfus
Regional Director, Marketing
Phone: 1-206-662-4750
E-mail:daniel.r.alfus@boeing.com
Andrew Gough
BBJ Brand Manager
Phone:1-425-237-7856
Mobile:1-206-388-7641
E-mail:andrew.s.gough@boeing.com
MyBoeingFleet and BBJ Community Web Site Access
Digital Data Phone: 1-206-544-9990
Customer Support
E-mail: ddcs@boeing.com
(DDCS)
Web: MyBoeingFleet, “Contact Us”
menu in header,
select option 3 or use the MBF Service Requests form
19
Key Contacts
BBJ and Boeing
Sales
David Longridge
President
Phone:1-206-662-4300
E-mail:david.c.longridge@boeing.com
Jeff S. Dunn
Deputy to President
and Business Director
Mobile:1-206-683-4918
Fax:1-206-662-4330
E-mail:jeff.s.dunn@boeing.com
Greater China, Bing Li
South Korea Sales Director
Mobile:1-425-344-7145
International Mobile: +86 1381 146-1339
Fax:1-206-662-4330
E-mail:Bing.Li2@boeing.com
USA, Canada, Michael R. Curtis
Northern Europe, Sales Director
and Russia
Mobile:1-206-930-1394
Office:1-206-662-4617
Fax:1-206-662-4330
E-mail:michael.r.curtis2@boeing.com
Latin America, Carlos P. Horan
Africa, and Sales Director
Southern Europe
Office:1-206-662-4608
Mobile:1-206-755-3690
Fax:1-206-662-4330
E-mail:carlos.p.horan@boeing.com
Middle East Robert A. Johnstone
Vice President, Middle East
Mobile:1-206-306-5567
International Mobile: +966 50 540 9372
Phone: +966 11 276 2127
Fax: +966-11 276 2199
E-mail:robert.a.johnstone@boeing.com
20
Key Contacts
BBJ and Boeing
Sales - Continued
Asia-Pacific, India, Taso Chrisafis
and Japan Sales Director
Mobile:1-206-229-1056
Fax:1-206-662-4330
E-mail:taso.chrisafis@boeing.com
Thailand, Burma, Teresa Mach
Cambodia, Vietnam Sales Director &
and Philippines Sales Program Manager
Phone:1-206-662-2990
Mobile:1-206-226-8831
Fax:1-206-662-4330
E-mail:teresa.h.mach@boeing.com
Sales – Commercial
Aviation Services (CAS) Joseph S Atofau
Sales Director
Phone:1-425-237-5601
Mobile:1-206-384-5613
Fax:1-425-717-1978
E-mail:joseph.s.atofau@boeing.com
Service Ready Marc Hall
Regional Director
BCA Sales Operations
Phone:1-206-766-5419
Mobile:1-206-409-4853
E-mail:marc.f.hall@boeing.com
Richard V. Thorgrimson
Regional Director
BCA Sales Operations
Phone:1-206-766-2398
E-mail:richard.v.thorgrimson@boeing.com
21
Key Contacts
BBJ and Boeing
Spares (Material Management) Jacqye Jones
Spares Account Manager
Phone:1-206-544-7005
E-mail:jacqye.d.jones@boeing.com
Supplier Management Dave Morrow Mobile:1-206-708-4650
E-mail:david.r.morrow@boeing.com
Robin Vanderende
Phone: 1-425-266-4830
E-mail:robin.l.vanderende@boeing.com
Warranty Jeanne Daley
Regional Manager
BCA Contracts - Warranty
Phone:1-206-291-0898
E-mail:jeanne.m.daley@boeing.com
BBJ Mailing Address Boeing Business Jets
(Not to be used P.O. Box 3707, MC 1E-77
for aircraft parts) Seattle, WA 98124-2207
FYI: Boeing Building 7-73.2
BBJ Shipping Address Boeing Business Jets
(Not to be used c/o Clay Lacy Aviation
for aircraft parts) 8285 Perimeter Rd. So., 2nd Floor
Seattle, WA 98108
Phone:1-206-662-4300
22
BBJ MAX
Heights, lengths, wingspan
■ BBJ MAX 8
■ BBJ MAX 9
12.5m
(41 ft 2 in)
42.1m
(138 ft 2 in)
39.5m
(129 ft 6 in)
35.91 m
(117 ft 10 in)
23
Spares
Reykjavik, Iceland
Spares
BBJ 3
Characteristics
BBJ 3
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
187,700 lb
157,300 lb
149,300 lb
111,650 lb
21,000 lb
85,139 kg
71,350 kg
67,721 kg
50,644 kg
9,525 kg
107 ft 2 in
11 ft 7 in
7 ft 1 in
1,120 ft2
32.66 m
3.53 m
2.16 m
104 m2
872 ft3
24.7 m3
Fuel
Capacity
10,966 gal
41,511 L
Range
8 Passengers
5,435 nmi
10,066 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• CFM56-7B27E engines.
•• Range with NBAA reserves.
•• Costs based on international operations.
$3,750
Spares
BBJ Spares Focal Jacqye Jones
Customer Account Manager
Phone:1-206-544-7005
E-mail:jacqye.d.jones@boeing.com
BBJ Component Exchange & Spares Program Information
Boeing has created two programs for our BBJ community to receive spare
parts. One is through our Component Services Program (CSP), which
will provide used rotable parts in exchange unserviceable rotable parts.
The other is through our Spares program that will provide new parts at a
market-competitive price.
BBJ Component Exchange Program
Contact information: 24 hour exchange order coverage
Email: sepamsterdam@boeing.com
PH: +31-651-472-655 (Amsterdam)
Fax: 1-425-717-1890
General Guidelines/ Customer Responsibility
Place written requests or follow all verbal requests for exchanges with
a written document. This gives Boeing clear instructions as to what the
customer wants. This also benefits the customer if there is any question of
whether the customer requested a purchase or an exchange.
Steps for requesting exchange parts
1. The preferred method to ensure prompt service is to submit a written
exchange request by email to: sepamsterdam@boeing.com and follow
up with a call to Boeing (Amsterdam) at +31-651-472-655.
Please follow up all emails and faxes with a phone call to ensure receipt
of order.
2. Identify yourself as a BBJ customer and provide your Boeing Spares
three-letter customer code.
3. Specify that you would like an exchange from the BBJ exchange
program.
26
Spares
BBJ Component Exchange Program - Continued
4. Identify the aircraft for which you are requesting an exchange against
(e.g., YG100 Aircraft S/N 12345).
5. Provide purchase order number.
6. Provide a ship-to address, with contact information for receiving party,
handling agent (if required), and customer contact person.
7. BBJ owner/operators are responsible for all shipping charges. Define
your preferred method of shipment and a specific courier number (i.e.,
DHL account # 99999999).
8. Provide contact information, phone number, and/or e-mail for Boeing to
provide status and shipping information.
9. Return off unit to Boeing within four days and provide the return
shipping details to sepamsterdam@boeing.com
Component Services Program 737NG (CSP)
Anthony Fokker Business Park ( Hal 3B )
Door number 22
Fokkerweg 300 1438
AN OUDE MEER
The Netherlands
Exchange Part Ordering Information:
BBJ customers must have a BBJ Exchange program contract agreement
on file and if an MRO is odering the parts then an Assignment of Agent
must also be on file.
Return Part Information Required in addition to items 1 - 9 above include:
10. Part number and Part serial number
11. Aircraft registration from which the component was removed
12. Date of component installation (if known)
13. Date of component removal
14. Reason for component removal
- On-aircraft testing and/or fault notification details required
- INOP, Unserviceable or non-technical explanations are not sufficient
reasons, detail fault information needed
15. Flight hours and cycles of the removed component TSN/CSN
16. Original Customer Exchange Order Number (if known)
27
Spares
BBJ Spares - Steps for Placing a new Spares Order
Purchase Orders (PO) for spares parts can be placed two ways:
1. 24-hour phone: 1-206-662-6650.
2. Online: Part Page via MyBoeingFleet.
Please have the following information ready:
• Three-letter Spares Code (e.g. ABC or 1AB).
• Aircraft tail number or Serial number (e.g.YG100/ SN 12345).
• Purchase Order number - This is a number that is generated by
the customer.
• Part Number.
• Quantity.
• Order Priority.
Ordering priorities are as follows:
• AOG - Aircraft On Ground - aircraft registry designation, serial
number or tail number required on the purchase order.
• Critical (CRT) - Imminent AOG or work stoppage.
• Expedite (EXP) - Parts required in less than normal lead time.
• Routine (RTN) - Parts required on a routine basis.
Ship To Code or Address:
• Preferred Method of Shipping (FEDEX, UPS, courier).
If Service Bulletin Kits
To avoid delay in processing orders for service bulletin kits, please
provide your modification/maintenance schedule including airplane
serial numbers when placing your orders. To ensure fair distribution when
customer demand is greater than kit availability, we will base
allocation of kits on customer schedules. If a schedule is not provided, your
order may be suspended.
28
Spares
Steps for AOG Situation or Order Escalations
If you have an airplane on the ground or a work stoppage, please call
1-206-662-6650 immediately with the following information. This information will also be asked if you would like to escalate your order due to a
commit date that does not meet your demand date:
1. What is the aircraft serial number?
2. What is your aircraft situation in detail (e.g.,heavy check, incident, etc.)?
3. Please advise the date the part is needed on dock to support your
schedule.
4. Please advise the date the aircraft is scheduled to return to revenue
service or the date work stoppage will occur.
5. Can this installation be deferred? If so, what is the expiration date?
6. Is the quantity you’ve ordered the amount you require to support this
urgent requirement, or can a lesser quantity meet this need? Please
advise.
7. If this requirement is in support of an engine, please provide the engine
serial number.
8. Please provide 24-hour contact information (name, phone, and email
address).
29
Spares & Parts Exchange - Boeing
Boeing Spares 24-hour coverage
AOG and critical Phone (Parts): 1-206-662-5525 (Select 2)
order entry, 1-206-662-6650
order status Fax (Parts): 1-206-662-7145
(Seattle)
E-mail:fr@boeing.com
Boeing Component Exchange Program
Amsterdam Phone: +31-651-472-655
Fax : 1-425-717-1890
E-mail:sepamsterdam@boeing.com
Boeing Data and Services Management (DSM)
Support for ordering
Phone: 1-206-544-5000
and distribution of
technical and
Online
engineering materials
Requests
(service bulletins, for Support: Submit through myboeingfleet.com
IPC AMM, etc.) using the Service Requests (SR)
Application. To ensure proper
routing to DSM, select:
Product Type – Choose “Data
Ordering and Distribution” Product – Choose “Data and
Services Catalog”
Boeing Spares PART Page
Access problems,
Phone: 1-206-544-7333
technical problems
E-mail: boeingpartpage@boeing.com
See next pages for Supplier Spare Parts information.
30
Spares - Suppliers
ALOFT AeroArchitects
Phone: 1-443-691-2966 (International)
Formerly PATS Aircraft Systems 1-877-225-8265 (US)
Aviation Patners Boeing (APB) - WInglets
Seattle
Phone: 1-206-662-5525 (Spares - Boeing)
1-206-662-6650
CFM CFM56-7 new spares USA (GE)
Phone: +1-513-552-5387 (International)
Phone: +1-877-456-5387 (US Toll Free)
E-mail:bizjetops@ge.com
China (GE)
Phone: +86 400 820 6208
Fax: +86 21 6289 0868
Email:geae.shanghai@ge.com
France (Snecma)
Phone: +33 (0) 1 6414 8888
AOG Fax: +33 (0) 1 6414 8400
E-mail:vip.csc@snecma.fr
CFM Materials
Used engine spares/
LRUs/components
Phone: +1-214-988-6700
E-mail: customer.service@cfmmaterials.com
GE Aviation Materials (GEAM)
Used engine spares/
Phone: +1-214-960-3400
LRUs/components
AOG: +1-513-552-3272 (Fleet Support)
Fax:+1-214-960-3413
E-mail:geam.cs@ae.ge.com
31
Spares - Suppliers
Parker Aerospace
14300 Alton Parkway Spares Phone: Irvine, CA 92618
Fax:
USA
Spares E-mail:
Quotes (RFQ) Phone: Quotes (RFQ) E-mail:
Customer Support Operations
1-949-809-8414
1-949-272-3255
CRC@parker.com
1-949-809-8200
aerospacerfq@parker.com
PATS Aircraft Systems - See ALOFT AeroArchitects
Shannon Engine Support (SES))
CFM56-7 engine leasing
Phone: +353 61 706356
Fax: +353 61 360614
E-mail:marketing@ses.ie
Regional contacts:
Americas Phone: +353 61 706301
EMEA Phone: +353 61 706356
CEE/Russia Phone: + 36 12661189
APAC Phone: +65 6326 3935
China Phone: + 86 1065185186
Support Air Kurt Krafka
3191 West Tech Blvd
Phone: +1-937-885-0580
Miamisburg, OH 45342
Fax: +1-937-885-1772
USA
24-7 AOG Desk: +1-937-361-8769
E-mail:kkrafka@supportair.com
Trade-Air UK
The Merlin Centre
County Oak Way
Phone:
Gatwick Airport
Mobile:
West Sussex RH11 7XA
E-mail:
United Kingdom
Web:
Andrew Newland-Deanus
Technical Director
+44 1293 560666 (24 hour)
+44 7710 662150
andrew@trade-air.co.uk
www.trade-air.co.uk
Trade-Air USA
10441 NW 28 Street
Phone:
Unit 107
Mobile:
Miami, FL 33172
E-mail:
USA
Carola Lang - General Manager
1-305-592-3977
1-305-505-2382
carola@trade-air.co.uk
32
Supplier/Service
Partners Support
Bavaria, Germany
Supplier/Service
Partners Support
BBJ C
Characteristics
BBJ C
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Business Class Interior
171,000 lb
134,000 lb
126,000 lb
95,440 lb
77,565 kg
60,781 kg
57,153 kg
43,291 kg
79 ft 4 in
11 ft 7 in
7 ft 1 in
816 ft2
24.18 m
3.53 m
2.16 m
75.81 m2
275 ft3
7.8 m3
Fuel
Capacity
9,923 gal
37,563 L
Range
50 Passengers
5,460 nmi
10,112 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• CFM56-7B27E engines.
•• Cargo mode volume is 3,059 ft3 (86.6 m3).
•• Range with NBAA reserves.
•• Costs based on international operations.
$3,260
Supplier/Service Partners Support
ALOFT AeroArchitects Mark Ryan
Delaware Coastal Airport VP of Hangar Operations
21652 Nanticoke Avenue
Phone: 1-302-253-6334
Georgetown, DE 19947
Mobile: 1-302-542-3126
USA
E-mail:Mark.Ryan@aloftmailcom
Formerly PATS
Web: www.aloftaeroarchitects.com
Aircraft Systems
24 Hours: 1-877-BBJ-TANK (225-8265)
1-877-728-7278
Outside USA: 1-443-691-2966 (On Call)
Product: Auxiliary fuel systems
AMES Mickael Villermet
(Aircraft Maintenance Manager
Engineering Services)
Phone: +33 673 463 762
8, avenue de Bale
Fax: +33 369 770 038
F-68300 SAINT-LOUIS
E-mail: mickael@amesonline.fr
France
Web:www.amesonline.fr
Services:
CAMO, maintenance tracking
and planning, records review,
maintenance programs,
configuration management
Aviation Partners Boeing (APB) Dean Kumasaka
2811 S. 102nd Street Engineering Manager
Suite 200
Engineering: 1-206-229-4919 (24/7 Support)
Seattle, WA 98168
Parts: 1-206-662-5525 (Boeing Spares)
USA
E-mail:leng@aviationpartners.com
Web:www.aviationpartnersboeing.com
Product: Winglets
35
Supplier/Service Partners Support
CAMP Systems International Kevin Ryan
999 Marconi Avenue VP Strategic Partnerships
Ronkonkoma, NY 11779
Phone: 1-631-588-3200
USA1-603-377-7100
Toll free: 1-877-411-CAMP
Fax:1-631-588-3294
Mobile:1-305-323-6239
E-mail:kryan@campsystems.com
Web:www.campsystems.com
Phillip Stewart
Manager, Large Aircraft Group
Phone: 1-631-588-3200
Toll free: 1-877-411-CAMP
Mobile:1-631-834-9522
E-mail:pstewart@campsystems.com
CDG, a Boeing Company Ryan Lindsay
Building 4.4 Global Director - Technical
Frimley Business Park
UK Mobile: +44-7834-518286
Camberley, Surrey,
GU16 7SR
E-mail: RLindsay@cdgnow.com
UKRyan.Lindsay@boeing.com
Sales@cdgnow.com
4060 N. Lakewood Blvd
Building 801, 5th Floor
Web: www.cdgnow.com
Long Beach, CA 90808
Services: Interior Design Engineering &
Certification, ICA Documentation,
EASA STCs, EASA Minor Change
Approvals (EASA.21J.536)
Reconfigurations
36
Supplier/Service Partners Support
CFM International
Web:www.cfmaeroengines.com
Products: CFM56-7B/LEAP engines, Spares, On-Wing Support, Engine
maintenance program
CFMI Inc. (GE) Akhtar Naqvi
One Neumann Way, MD U6 Customer Support Manager
Cincinnati, OH 45215
Phone: +1 513-552-4369
USA
Mobile: +1 513-325-2928
E-mail:akhtar.naqvi@ge.com
GE OnPoint Solution Steve McManus
Sales Director
Phone: +1 513-552-2936
Mobile: +1 513-378-2637
Email:steve.mcmanus@ge.com
CFMI S.A. (Snecma) Nathalie Delangue
Site de Melun - Montereau Regional Customer Support
Manager
B.P. 1936
Phone: +33 1 64 14 80 50
F-77019 Melun CEDEX
Mobile: +33 6 79 43 04 85
France
Email:nathalie.delangue@snecma.fr
Snecma Services Lucas Aardenburg
VP Sales
Phone: +1 305-206-6561
Email:lucas.aardenburg@snecma.fr
37
Supplier/Service Partners Support
Crane Aerospace, Hydro-Aire 3000 Winona Avenue
Burbank, CA 91504
Phone: USA
24 Hours:
E-mail: Nancy Pinkston
Manager, Aftermarket 1-818-526-2586
1-818-526-2500 or -2600
nancy.pinkston@craneaecom
Web:www.craneae.com
Products: Antiskid and brake control
Crane Aerospace, Lear Romec Jim Nolish
241 South Abbe Road Manager, Product Support Elyria, OH 44036-4014
Phone: 1-440-284-5431
USA
E-mail: jim.nolish@craneae.com
Web:www.craneae.com
24 Hours: 1-440-323-3211
Products: Engine lube, scavenge pumps, and fuel boost
Crane Aerospace, ELDEC Greg Jones
16700 13th Avenue West Manager, Product Support Lynnwood, WA 98046
Phone: 1-425-743-8473
USA
Spares: 1-888-236-5165 or 1-818-526-2500
E-mail:gregory.jones@craneae.com
Web:www.craneae.com
24 Hours: 1-425-743-8100
Products: Sensing, power, fuel flow transmitters
Delta TechOps Edward Toth
Technical Operations and Sales Manager Line Maintenance
1010 Delta Blvd Contracts
Atlanta, GA 30320
Phone: 1-404-773-1319
USA
Fax:1-404-714-9283
Mobile:1-404-626-2993
E-mail:ed.toth@delta.com
Line Contract Desk: 1-404-715-5366
Products: Overhauls/airframe, components, CFM56-7 engines, and APUs
38
Supplier/Service Partners Support
Flightdocs Greg Heine
12600 Corporate Lakes Drive VP of Business Development
Suite 7
Toll Free: 1-800-747-4560
Fort Myers, FL 33913
Phone: 1-239-390-3199
USA
E-mail:gheine@flightdocs.com
Web:www.flightdocs.com
Products & Services:
Electronic Maintenance Tracking,
Custom Maintenance Inspection
Programs, Custom MEL Programs,
Inventory Control
GE Business Jet Operations Center (BJOC)
Web:www.geaviation.com/bga
24 Hours (US Toll Free): 1-877-456-5387
24 Hours (International) 1-513-552-5387
E-mail:bizjetops@ge.com
GE On-Wing Support: 1-513-552-3272
GE Services Web: www.geaviation.com/ows
Product:
CFM56 and GE engines
For GE Engine Services, see Maintenance Facilities section.
GE Aviation/CFMI Inc./Systems Akhtar Naqvi
One Neumann Way, MD 450 Customer Support Manager
Cincinnati, OH 45215 Americas and Asia Region
USA
Phone:1-513-552-4369
Mobile:1-513-325-2928
E-mail:akhtar.naqvi@ge.com
Goodrich - Customer Response Center (CRC)
101 Waco Street
Phone: 1-877-808-7575 (Global)
Troy, OH 45373 1-860-654-2500 (Outside US)
USA
E-mail: CRC@utas.utccom
A United Technologies Web: www.utcaerospacesystems.com
Aerospace System (UTAS)
Company
Products: Wheels and brakes
39
Supplier/Service Partners Support
Granitize Aviation International Rick Hall
11022 Vulcan St. Director of Sales
South Gate, CA 90280
Phone: 1-562-923-5438
USA1-800-553-6866
E-mail:Rhall@granitizeaviation.com
Web:www.granitizeaviation.com
Products:
Xzilon 3 AECI–corrosion inhibitor for brightwork and paint protection,
waxes, polishes, cleaners and
metal polishes for exterior/interior
Hamilton Sundstrand Aerospace - Customer Response Center (CRC)
4747 Harrison Avenue
Phone: 1-860-654-2500 (Outside US)
MC 255-6 1-877-808-7575 (US)
Rockford, IL 61125
E-mail:CRC@utas.utccom
A United Technologies
Web: www.utcaerospacesystems.com
Aerospace System (UTAS)
Company
Products: Integrated drive generator (IDG),
generator control unit (GCU),
bus control unit (BCU), cabin
pressurization control system see Nord Micro information
Honeywell Aerospace - Technical Support
24/7 Worldwide Phone: 1-800-601-3099
24/7 Technical Support Phone: 1-855-808-6500/1-602-365-6500
E-mail:aerotechsupport@honeywell.com
Honeywell Mobile Apps: http://aerospace.honeywell.com/MobileApp
Web:www.myaerospace.com
Products: APU, bleed system, displays,
electric power systems, NGS, flight
controls, FMS, lighting, navigation, Satcom, CMS/IFE
Honeywell Sales T. John Glakas, Sr.
Sales Manager
Phone:1-602-684-6317
E-mail:johnny.glakas@honeywell.com
40
Supplier/Service Partners Support
Jeppesen
55 Inverness Drive East
Phone: 1-800-553-7750 or
Englewood, CO 80112
Phone: 1-303-328-4244
USA
Fax: 1-303-328-4124
E-mail:ba-customerservice@jeppesen.com
Web:www.jeppesen.com
Products: BBJ NavData, EFB data, Airway
Manual, Jeppview, fuel,
international trip planning,
flight planning, OPT data
Jet Brella
6849 Hayvenhurst Avenue Phone: 1-818-780-1769
Van Nuys, CA 91406
Fax: 1-818-994-9456
USA
E-mail:sales@jetbrella.com
info@jetbrella.com
Web: www.jetbrella.com and
www.aeronasch.com
24 Hours:
Products:
1-818-780-1769 voice mail
CFM56-7 Jet Brella engine
cover kits, seat covers, and
cockpit pedestal covers
Jetology GmbH Bernhard Prokop
Esslinggasse 2/2 Director
1010 Vienna
Mobile: +43 676 848 155 160
Austria
Web:www.jetology.aero
Services: CAMO, Aircraft Management,
Technical Authoring, Completion
Supervision, Auditing,
Entry-Into-Service Support
41
Supplier/Service Partners Support
Kidde Aerospace and Defense Mary DeStaffan
4200 Airport Drive Global Aftermarket Manager
Building B
Phone: 1-252-246-7085
Wilson, NC 27896
Fax: 1-252-246-7185
24 Hours: 1-252-230-5624
E-mail:mary.destaffan@utas.utc.com
A UTAS Company
Web:www.kiddeaerospace.com
Products: Cargo compartment
smoke detection and fire extinguishing system
Kidde Graviner Ltd. David Rennie
Mathisen Way Customer Service Manager
Poyle Road, Colnbrook
Phone: +44 (0)1753 766249
Slough, Berkshire
Fax: +44 (0)1753 685126
SL3 OHB
E-mail: david.rennie@utas.utc.com
United Kingdom
Web:www.kiddegraviner.com
A UTAS Company
John O’Brien
Technical Support Manager
Phone: +44 (0)1753 766128
E-mail:john.obrien@utas.utc.com
Products: Fire Protection Systems
MedAire, Inc. Jeff Dickey
1250 West Washington St. Director, Strategic Partnerships Suite 442
Phone: 1-480-333-3735
Tempe, AZ 85281
Fax: 1-480-333-3592
USA
Mobile:1-480-282-2536
E-mail:jeffrey.dickey@medaire.com
Web:www.medaire.com
24 Hours: 1-602-417-3333 (MedLink
non-emergency)
Products:
Medical emergency training, aircraft first aid kit, automated defibrillator, MedLink 24/7, medical support
42
Supplier/Service Partners Support
Messier-Bugatti-Dowty Benoit Loirat
Inovel Parc Sud Marketing & Sales Manager
7, rue General Valerie Andre Phone: +65 9654 7886
78140 Velizy-Villacoublay
France
AOG : aogcsc@safranmbd.com
AOG Phone: 1 404 305 2626 (Americas)
+65 6245 5688 (Asia Pacific)
+33 1 55 21 25 90 (EAME)
AOG Fax: +33 1 46 29 18 18 or 88 80
Technical Publications E-mail: tech-pub@safranmbd.com
Web:www.safranmbd.com
Products: Wheels and brakes
Monogram Systems Linda Carrillo
1500 Glenn Curtiss Street Customer Services
Carson, CA 90746-4012
Phone: 1-310-884-7028
USA
Fax:1-310-884-7328
E-mail:linda.carrillo@zodiacaerospace.com
A Zodiac Aerospace
Company
Web:www.zodiacaerospace.com
24 Hours: 1-310-884-7000
Products supported by Linda: Airstairs, crew seats, lavatories,
vacuum waste systems
Brittany Murray
Customer Services
Phone:1-714-861-7444
E-mail: Brittany.Murry.EXT@zodiacaerospace.com
Products supported by Brittany: Chillers, trash compactors, galley inserts
43
Supplier/Service Partners Support
Nord Micro AG & Co. OHG
Victor-Slotosch-Strasse 20
60388 Frankfurt
Germany
Phone:
Mobile:
A UTAS Company
E-mail:
Kai Liebig
Director, Sales and Customer
Support
+49 6109 303 240
+49 16090623615
kai.liebig@utas.utc.com
Product: Cabin pressurization control system
Parker Aerospace Todd VanMeekeren
14300 Alton Parkway Customer Support Operations
Irvine, CA 92618
Phone: 1-949-809-8246
USAFax:
1-949-809-8696
E-mail:todd.vanmeekeren@parker.com
Parker Spares
Spares Phone:
Spares Fax:
Spares E-mail:
Justin Cram
1-949-809-8487
1-949-809-8696
ILS.Sales@parker.com
Parker Hydraulic Systems Keith Katje
Kalamazoo, MI
Phone: 1-269-384-3757
USA
E-mail:keith.katje@parker.com
Web:www.parker.com
24 Hours: 1-949-851-HELP (4357)
Products: Hydraulic actuators for flap, slat,
nosewheel steering (NWS),
thrust reverser (TR), rudder
PATS Aircraft Systems - See ALOFT AeroArchitects
44
Supplier/Service Partners Support
Rockwell Collins - Air Transport Systems - Support
24-Hour:1-319-295-5000
E-mail:customersupport@rockwellcollins.com
Web:www.rockwellcollins.com
Products:
Technical, Parts, Publications, Soft-
ware & AOG support for communica-
tion, navigation, surveillance, weather radar, flight control & cabin (air show)
systems, heads-up Guidance System (HGS) Tracey Sullivan - Rockwell Collins - BBJ Sales Account Manager
Phone: 1-909-568-4581
E-mail: tracey.sullivan@rockwellcollins.com
Rockwell Collins HGS
27300 SW Parkway Ave.
P.O. Box 3230
Phone:
Wilsonville, OR 97070
E-mail:
Product:
Michael Packard
Product Support Manager
1-503-404-0926
michael.packard@rockwellcollins.com
Head-up Guidance System (HGS)
Rockwell Collins International Inc. Middle East and Africa
Media One Hotel Tower
Office: +971 4 4230200
25th Floor
Office 503 Mark S. Gibbins
Dubai Media City,
Office: +971 4 4230203
UAE
Mobile:+971-50-6254627
E-mail:mark.gibbins@rockwellcollins.com
David A. Bennett
Office: +971 4 4230205
Mobile: +971 50 4593826
E-mail:david.bennett@rockwellcollins.com
Alcino da Costa e Silva
Office: +971 4 4230213
Mobile: +971 55 1506374
E-mail:alcino.da.costa@rockwellcollins.com
45
Supplier/Service Partners Support
Support Air Kurt Krafka
3191 West Tech Blvd
Phone: +1-937-885-0580
Miamisburg, OH 45342
Fax: +1-937-885-1772
USA
24-7 AOG Desk: +1-937-361-8769
E-mail:kkrafka@supportair.com
Products:
FAA accredited. 24/7 AOG Desk.
Supplier of consumable & rotable
components on sale, exchange or
loan basis. Also experienced in
material consignment services &
component repair management
Teledyne Controls (TeleLink) Ian Glen
501 Continental Boulevard Director, Customer Support
El Segundo, CA 90245
Phone: 1-310-765-3639
USA
Mobile:1-310-999-1480
E-mail:iglen@teledyne.com
Web:www.teledyne-controls.com
Teledyne Field Support Contacts: Teledyne website provides regional Teledyne Field Support Engineer contact information
24 Hours: 1-310-382-5816 (USA)
+44 (0) 7699-391 535 (UK)
Products:
Airplane condition monitoring
system, digital flight data
acquisition unit (DFDAU),TeleLink,
MagnaStar, eADL, Wireless Quick
Access Recorder (WQAR)
Teledyne Sales Mark Shoemaker
Senior Director
Phone: 1-310-765-3638
Mobile:1-310-466-4174
E-mail:Mark.Shoemaker@teledyne.com
46
Supplier/Service Partners Support
Texas Air Composites Brady McGuinness
15050 Trinity Blvd Director of Sales and Marketing
Fort Worth, TX 76155
Phone: 1-972-709-2866
USA
Email:bmcguinness@texasaircomposites.com
Web:www.texasaircomposites.com
Products: Repair of composite ducts,
fairings, winglets, reverse sleeves
Trade-Air UK Andrew Newland-Deanus
The Merlin Centre Technical Director
County Oak Way
Phone: +44 1293 560666 (24 hour)
Gatwick Airport
Fax: +44 1293 562887
West Sussex RH11 7XA
Mobile: +44 7710 662150
United Kingdom
E-mail: andrew@trade-air.co.uk
Web:www.trade-air.co.uk
Product:
24/7 Spare parts support, Rotable and Expendable parts for Repair, exchange or outright
purchase, Warranty Exchange
administration and SB kit
procurement services
Trade-Air USA Carola Lang
10441 NW 28 Street General Manager
Unit 107
Phone: 1-305-592-3977
Miami, FL 33172
Mobile: 1-305-505-2382
USA
Fax:1-305-592-0265
E-mail:carola@trade-air.co.uk
Product: Same as above for Trade-Air UK
47
Supplier/Service Partners Support
Universal Weather & Aviation
8787 Tallyho Road
Phone: 1-800-793-1295 (North America) Houston, Texas
or 1-800-231-5600 ext. 3300
77061-3420
Phone: 1-713-378-2778 (Worldwide)
USA
or 1-713-944-1622 ext. 3300
E-mail:customercarecenter@univ-wea.com
Web: www.universalweather.com
Products:
Trip planning and support, global
ground handling, fuel program, flight planning, ACARS/Datalink, Satellite Communications
48
Warranty
Sondre Stromfjord, Greenland
Warranty
BBJ MAX 8
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
181,200 lb
152,800 lb
145,400 lb
110,000 lb
18,000 lb
82,191 kg
69,309 kg
65,952 kg
49,895 kg
8,165 kg
98 ft 6 in
11 ft 7 in
7 ft 1 in
1,025 ft2
30.02 m
3.53 m
2.16 m
95.23 m2
713 ft3
20.2 m3
Fuel
Capacity
10,420 gal
39,444 L
Range
8 Passengers
6,555 nmi
12,140 km
BBJ MAX 8
Characteristics
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
•• LEAP-1B engines.
•• Range with NBAA reserves.
•• Preliminary data.
Warranty
BBJ Warranty Policies Guide
Section 1: Warranty Basics - Terminology
Aircraft General Terms Agreement (AGTA): The contractual terms that apply
to all aircraft purchase agreements.
Authorized Agent: Third party appointed by customer to perform corrections and to administer warranties.
Boeing Product: Any part that is manufactured by Boeing or manufactured
to Boeing’s detailed design.
Buyer Furnished Equipment (BFE): Equipment furnished by the customer
for installation in the aircraft.
Customer Services General Terms Agreement (CSGTA): Terms and conditions that apply, after aircraft delivery, to the sale or lease of parts, tools and
services.
Defect: A term describing a discrepancy identified during the applicable
warranty period for airplane(s) on which the discrepant condition is found.
Direct Labor: Labor spent to access, remove, repair, inspect, reassemble,
reinstall, and test a component.
Direct Materials: Non-repairable and non-reusable items such as parts,
gaskets, grease, sealant, and adhesives installed or used when making a
correction.
Lost Time: Examples of lost time include time to adjust workplace (e.g.,
troubleshooting, shifting interiors around to get at a floor panel), time to
schedule the work, time to cure the materials, time to find the tools, and
time for ground spotters (cherry pickers and other high-lift devices). The
Boeing Warranty does not cover lost time or consequential damage.
MyBoeingFleet (MBF): A secure web portal available to aircraft owners,
operators, and third parties. It provides access to information essential to
the operation of Boeing aircraft. The warranty claims page is located on
MyBoeingFleet.
Original Equipment Manufacturer (OEM): The supplier that owns the design
and manufactures the product.
Product Support and Assurance Agreement (PSAA): A negotiated
agreement between Boeing and suppliers of Seller Furnished Equipment that is available to customers describing product support, including
warranty.
Purchase Agreement (PA): The contract for the purchase of aircraft.
Seller Furnished Equipment (SFE): Equipment furnished by Boeing for
installation in the airplane.
51
Warranty
BBJ Warranty Policies Guide
Section 1: Warranty Basics - Terminology - Continued
Seller Purchased Equipment (SPE): Equipment purchased by Boeing on the
customer’s behalf with cost and terms negotiated by the customer.
Warranty Documentation
The warranty is documented In Exhibit C of the Aircraft General Terms
Agreement (AGTA), or Exhibit B of the aircraft Purchase Agreement (PA).
The warranty for spare parts and services is found in the Customer
Services General Terms Agreement (CSGTA).
Per Exhibit C of the aircraft Purchase Agreement, Boeing warrants
that the covered components of the green aircraft will conform to the
detail specification and will be free of defects in material, process of
manufacture, and workmanship, including the workmanship used to install
supplier products and engines, and be free from defects in design.
Warranty Remedies
Once a defective condition is confirmed and the appropriate warranty
process is followed, remedies may include:
1. Reimbursement of reasonable costs of direct materials and hands-on,
direct labor to correct the condition.
2. Reimbursement of customer’s freight charges, excluding customs
duties, fees, and the like.
3. Other remedies as defined in Program Letters, service bulletins,
and service letters. Reimbursement is provided in the form of a credit
memorandum that may be used only for the purchase of goods and
services.
Note: Parts that are not designed and manufactured to Boeing’s detail
design are excluded from coverage under the Boeing warranty.
Warranty Rights
The party filing a warranty claim must have the right to file a claim. The
claimant, authorized agent or third party filing on behalf of the customer
must have submitted, and Boeing must have received and signed, an
express written agreement to assign warranty rights and be bound by
and comply with all applicable terms and conditions of the AGTA. This is
typically called an assignment of rights agreement or assignment of agent
agreement.
If assistance is required in ascertaining warranty rights and/or preparing
an assignment of rights/agent agreement, please contact your BBJ Regional Contracts Director.
52
Warranty
BBJ Warranty Policies Guide
Completion and Maintenance Centers Filing Warranty Claims on Behalf of
Operator
If a Completion Center or Maintenance Center is asked to perform warranty
work, the customer may request the Completion/Maintenance Center to
file warranty claims on their behalf. As stated in the Warranty Rights paragraph above, Boeing requires a signed assignment of rights/agent which
authorizes the Completion/Maintenance Center to submit claims.
Warranty claims must provide a detailed breakdown of the direct labor, by
task, and the direct materials by part number, quantity, and actual part &
material prices, (no markup). To ensure the most accurate and fair reimbursement, please ensure the Completion/Maintenance Center includes
this information with all claims.
Boeing will reimburse only the direct labor at the Boeing warranty labor
rate and direct material (not to exceed the then-current Boeing selling price). Often the amount paid under warranty is less than what the
Completion/Maintenance Center charges as Boeing reimbursement
excludes maintenance provider profit, overhead charges, setup charges,
material markups, handling fees, and the like. The difference between warranty reimbursement and the Completion/Maintenance Center invoice is
respectfully deferred to the customer.
Online Claim System
Boeing recommends using the Warranty claims page on MBF for ease in
filing claims, viewing the most recent warranty news, and obtaining copies
of claim-related documents and credit memos. This convenient page also
allows customers to submit warranty claims directly to SFE suppliers.
1. Ask your Electronic Access Administrator for access to the Warranty
claims page on MBF.
2. Use the Warranty claims page to:
• E-mail your Boeing Warranty Regional Manager.
• Submit claims.
• See the most recent Program Letters.
• Get reports on claims filed on your fleet.
53
Warranty
BBJ Warranty Policies Guide
Section 2: How and Where to File a Claim
Claims should be filed in accordance with exhibit C of the Aircraft Purchase
Agreement using the online warranty claim process through MyBoeingFleet. To sign up for online warranty filing, please contact your internal
Electronic Access focal.
If filing a claim manually, please fill out the claim form to the best of your
ability and send by fax, mail, or e-mail to the address listed in the warranty
contact section. Please be sure to attach any supporting documentation or
invoices that pertain to the claim. If you have any questions on how to file a
claim, please contact your Boeing Warranty Regional Manager.
Types of Claims
1. Boeing Service bulletin or service letter.
2. Boeing design, material, workmanship, or conformance to the detail
specification that are not related to a service bulletin or service letter.
3. Boeing Service Life Policy (SLP) is filed against specified covered components of aircraft primary structure once the original aircraft warranty has
expired.
Submittal of Claims
Claims must be received within the following time limits:
1. Service bulletin/service letter remedies will expire eight years after publication and the claims should be submitted as soon as possible after
completion of the work on your in warranty aircraft (preferably within
1-year from when incoporation was completed).
2. For non-service bulletin/service letter claims the defect must be discovered while the aircraft is in warranty. The claim must be filed
no more than 180 days after the warranty expires.
3. Service Life Policy claims must notify Boeing in writing of the failure
within three months after it is discovered.
Service Bulletin/Letter Industry Support Information Statement
Each service bulletin or service letter has an industry support information
statement that describes if warranty remedies are available, what they are,
and identifies the in warranty date for the applicable remedies.
54
Warranty
BBJ Warranty Policies Guide
For example:
B. Industry Support Information
Boeing warranty remedies are available for aircraft in warranty as of January 1, 2010. For task hour reimbursement for aircraft in warranty as of that
date, send a warranty claim to Boeing Warranty and Product Assurance
Contracts.
To determine whether your aircraft are eligible for warranty remedies:
• Aircraft must be included in the service bulletin or service letter
effectivity.
• To determine which of your affected aircraft are in warranty, deduct
the warranty term from the in warranty date, published in the service
bulletin or service letter Industry Support Information Statement.
Service Bulletin and Service Letter Parts
Please review the industry support statement of the SB or SL to determine
procurement information on parts. Some parts are provided free of charge
and some are reimbursable under warranty, meaning the operator needs
to issue a purchase order and pay for the parts up front. In this case, a
warranty claim is filed for parts and labor after the work has been accomplished. The operator will be responsible for paying the sales tax (if applicable) and parts invoices on these Service Bulletins and Letters in advance
of warranty disposition.
Repair Options
The customer has the option to perform their own repairs, send the Boeing
part to the Boeing Repair Center, or use a third party for the repair. Boeing
requires only that the customer follow Boeing’s written instructions and
acceptable industry practices and that repairs be made by a certified maintenance provider. When sending a part to Boeing for repair, the customer
should work directly with the Boeing Repair Center focal for repair order
information and schedules.
Repair Services Contact Information:
E-mail: Repairs@boeing.com
55
Warranty
Section 3: Non Boeing Components and Supplier Claims
In addition to the Boeing warranty, the components provided by other
suppliers have their own individual warranties. Parts not manufactured
to Boeing’s design are warranted by the Seller Furnished Equipment, (SFE),
supplier. Boeing does not administer or manage any supplier warranties.
Customers are responsible for submitting claims, including claims for BFE,
SPE and engines, to suppliers.
If a SFE supplier is not complying with its contractual obligation, and the
customer has made reasonable efforts to resolve the issue with the SFE
supplier, please contact the Boeing Warranty Regional Manager for assistance.
SFE Supplier Warranty Terms
The Product Support and Assurance Agreement, (PSAA), is available
for review on the MBF Supplier Customer Support page. The PSAA
establishes the minimum level of support by our SFE suppliers in the area
of product support, spare parts supply, component reliability
guarantees, supplier accountability, and warranty.
SFE Supplier Component Repairs
As with Boeing parts, the customer has the option to repair SFE supplier
components, but we strongly suggest that customers contact the
supplier directly prior to any repair action. Contact information is
available through the Product Support Supplier Directory through the MBF
Maintenance Documents page or contact your Warranty Regional Manager
for assistance in determining a supplier contact.
After coordinating with the supplier, the customer can forward the
unserviceable part on a warranty repair order to the supplier for
warranty repair consideration or for engineering evaluation if necessary.
The Boeing Repair Center can also process repair orders on supplier parts.
Customers are responsible for filing claims for labor and freight with the
supplier. Repairs not covered by the supplier’s warranty are subject to supplier repair charges and a Boeing handling fee.
You may contact the Boeing Repair Center at: repairs@boeing.com
Jeanne Daley
Regional Manager - BCA Contracts - Warranty
Phone:1-206-291-0898
E-mail:jeanne.m.daley@boeing.com
56
Authorized Warranty
Service Centers
Lisbon, Portugal
Authorized Warranty
Service Centers
BBJ MAX 9
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
194,700 lb
163,900 lb
156,500 lb
118,080 lb
21,000 lb
88,314 kg
74,344 kg
70,987 kg
53,560 kg
9,525 kg
107 ft 2 in
11 ft 7 in
7 ft 1 in
1,120 ft2
32.66 m
3.53 m
2.16 m
104 m2
874 ft3
24.7 m3
Fuel
Capacity
10,944 gal
41,427 L
Range
8 Passengers
6,375 nmi
11,807 km
Cabin
Length
Width
Height
Cabin Area
BBJ MAX 9
Characteristics
Cargo
Volume
•• LEAP-1B engines.
•• Range with NBAA reserves.
•• Preliminary data.
Authorized Warranty
Service Centers
To provide service and support to our customers around the world,
Boeing Business Jets (BBJ) has agreements with several companies that
have been designated as BBJ Authorized Warranty Service Centers. BBJ
customers may have warranty repair work performed on their BBJ aircraft
at any of the following locations:
ALOFT AeroArchitects
Georgetown, Delaware
Alsalam Aircraft Company
Riyadh, Saudi Arabia
AMAC Aerospace AG
Basel, Switzerland
Associated Air Center
Dallas, Texas
Comlux America
Indianapolis, Indiana
Jet Aviation
Basel, Switzerland
Jet Aviation
Dubai, UAE
Jet Aviation
Geneva, Switzerland
Lufthansa Technik
Hamburg, Germany
All of the listed BBJ Authorized Warranty Service Centers organizations
have experience maintaining BBJ aircraft. Information relating to the capabilities of the BBJ Authorized Warranty Service Centers has been provided
by the individual Service Centers and these services are listed for reference.
Operators should contact the Service Centers directly to determine current
capabilities and how they match operator needs. BBJ does not maintain
oversight of all the capabilities at each facility.
BBJ Authorized Warranty Service Centers – Warranty
Please review the warranty instructions included in the Warranty section
of this handbook for specific warranty information. In the case of a BBJ Authorized Warranty Service Center, an “Owner Appointment of Agent—Warranty and Customer Service Matters” form may be executed,
allowing the center to file warranty claims on behalf of BBJ customers. Service Center charges, if any, for labor and parts over and above the Boeing
allowances provided on individual service bulletins remain the responsibility of the BBJ operator.
59
Authorized Warranty
Service Centers
ALOFT AeroArchitects
Delaware Coastal Airport
21652 Nanticoke Avenue
Georgetown, DE 19947
Phone:
USA
24-Hour:
Outside USA:
Formerly Fax:
PATS Aircraft Systems
Mobile:
E-mail:
Mark Ryan
Vice President of
Hangar Operations
1-302-253-6334
1-877-225-8265 or 1-877-728-7278
1-443-691-2966 On Call
1-302-855-0793
1-302-542-3126
Mark.Ryan@aloftmail.com
Web: www.aloftaeroarchitects.com
Approvals: FAA P7UR1160,
UAE GCAA, Bermuda DCAAMO
Saudi GACA
EASA
Aruba
Kuwait DGCA
Checks: A, B, C, D
Facilities
Hangars:4
Hangar size: 180,000 ft2
Services
Overhauls/heavy repair: Airframe
Special capabilities:
Avionics upgrades, BBJ service center, interior completions, modifications, engineering and certification services
Additional services:
Design, manufacture, and
installation of auxiliary
fuel systems, line and base
maintenance for 737 aircraft, ODA certification
60
Authorized Warranty
Service Centers
Alsalam Aircraft Company Musaed Alghamdi
P.O. Box 8012 Business Development
Riyadh 11482
Phone: +966 1 8742222 Ext 2004
King Khaled Intl. Airport
Mobile: +966 500106978
Kingdom of Saudi Arabia
Fax: +966 1 220 0199
E-mail:mal-ghamdi@alsalam.aero
Web:www.alsalam.aero
Approvals: GACA Saudi Arabia
FAA and EASA
Checks: A, B, C, D
CPCP/Aging Aircraft
Service Bulletin/Airworthiness
Directive Compliance
Paint
Hangers:3
Services
Overhauls/heavy repair: Airframe only
Special capabilities: VIP refitting/refurbishment,
modifications, composites,
entertainment/avionics upgrades,
interior design, manufacturing,
strip and paint, engineering/DER
services
Additional services: Nondestructive testing (NDT), SFAR-88, logistics and engineering
61
Authorized Warranty
Service Centers
AMAC Aerospace AG Ruedi Kurz
Henric Petri -Strasse 35 Director
CH-4010 Basel Maintenance and Production
Switzerland
Phone: +41 58 310 32 12
Fax: +41 58 310 31 35
Mobile: +41 79 205 64 90
E-mail:rudi.kurz@amacaerospace.com
Web:www.amacaerospace.com
24/7 Contact: Dejvid Paripovic
Manager Base Maintenance Boeing
Phone: +41 58 310 31 37
Mobile: +41 79 537 41 99
E-mail: dejvid.paripovic@amacaerospace.com
Approvals: EASA 145.0363
EASA DO Part 21 Subpart J
EASA PO Part 21 Subpart G
UAE - Design Organization
Approval
Part 145 MRO (Bermuda, Cayman
Islands, Aruba, UAE, Qatar, Nigeria,
Chad, Gabon, Saudia Arabia
Russia, Brazil, Oman, Swaziland, Cameroon, Equatorial Guinea, USA)
Checks: Line maintenance—Heavy base maintenance checks
CAMO Approvals:
EASA Part M-CAMO
Bermuda OTAR Part 39
Cayman OTAR Part 39
UAE GCAA CAR M
Special capabilities:
Interior completion, interior
refurbishment, Avionics and IFE
upgrades, Level 3 Non Destructive Testing (NDT), Wheel shop,
Batteries, Welding,
and Structural Repairs
62
Authorized Warranty
Service Centers
Associated Air Center Gene Carter
Love Field Vice President of MRO Sales
8321 Lemmon Ave.
Phone: 1-972-559-7040
Dallas, TX 75209
Fax: 1-214-351-2375
USA
Mobile:1-214-882-2297
E-mail:gene.carter@associated.aero
Web:www.associated.aero
Customer Support: Cesar Pinon
Customer Support Manager
Office:1-972-559-7057
Mobile:1-214-392-5861
E:mailcesar.pinon@associated.aero
AOG Support: Gene Carter
Mobile:1-214-882-2297
Approvals: FAA TX2R203L, EASA Part-145
DAS-710437-SW, CAA (Bermuda),
Chinese, Aruba, UAE, Cayman Islands, Kuwait, Nigeria and Oman
Ukraine
Checks: A, B, C, D, 12-year,
CPCP/aging aircraft,
service bulletin/airworthiness directives compliance
Facilities
Hangars:3
Hangar size: 212,000 ft2
Services
Overhauls/heavy repair: Airframe, CFM56-7B full MRO
capabilities
Special capabilities:
Entertainment/avionics upgrades,
interior design, manufacturing,
refurbishment, modifications,
engineering/DER services
Additional services: Nondestructive testing (NDT),
SFAR-88
63
Authorized Warranty
Service Centers
Comlux America Richard Morgan
2910 S. High School Road Vice President of Production
Indianapolis, Indiana (IN) Phone: +1-317-474-7370 ext 1258
USA
Mobile:+1-317-345-4307
E-mail:Richard.Morgan@comluxaviation.us
Johannes Seeger
Head of MRO Programs
Phone: +1-317-474-7370 ext 1383
Mobile:+1-317-209-6921
E-mail:Johannes.Seeger@comlux.com
Web:www.comluxaviation.com
Customer Support: Allana Garcez
Warranty Project Manager
Office: +1-317-472-7370 ext.1388
Mobile:+1-317-793-8907
E:mailAllana.garcez@comluxaviation.us
AOG Support Mike Deroo
Maintenance Manager
Mobile:+1-317-418-9457
Approvals: FAA Repair Station 2CXR457B,
EASA Part 145, Saudi Arabia (GACA)
Bermuda, Brazil, Republic of Korea, Kazakhstan, also ISO 9001:2008 +AS9100C certified
Checks: A, B, and C-checks
Facilities: 3 Hangars - 300,600 Sq feet/27,871 Sq meters (Total) Capacity for
BBJ Narrow and Wide Body aircraft
Inspections/Heavy Repair: Structural repairs, Airframe, and systems
Services: Interior Design, Interior
Completions (fully integrated with all internal back shops),
Refurbishments, Avionics and IFE Upgrades
64
Authorized Warranty
Service Centers
Jet Aviation AG–Basel Estelle Thorin
Flughafenstrasse Director Maintenance Operations
P.O. Box 214
Phone: +41 58 158 4721
CH-4030 Basel Airport
Fax: +41 58 158 4792
Switzerland
Mobile: +41 79 501 4017
E-mail:estelle.thorin@jetaviation.ch
Web:www.jetaviation.com
Additional 24/7 Contacts
Switchboard: +41 58 158 4112 or 4113
Duty Manager: +41 79 320 8839
Duty Supervisor Boeing: +41 79-831 4027
QC/QA Manager: +41 79-831 6632
EMEA & Asia AOG Service Hotline: +41 58 158 4848
Approvals: FAA, EASA Part 145, 21G, 21J
Saudi Arabia, UAE, Qatar, Nigeria,
South Africa, Bermuda, Cayman Islands, Canada, Aruba,
Kazakhstan
Checks: A, B, C, D
Facilities
Hangars:8
Hangar size: 350,000 ft2
Services
Overhauls/heavy repair: Airframe, components, systems
Special capabilities: Avionics upgrades, interior design and refurbishment, modifications, strip and paint, engineering services
Additional Services: Nondestructive testing (NDT),
line and base maintenance, material and logistics support,
AOG help desk
65
Authorized Warranty
Service Centers
Jet Aviation–Dubai
Dubai 24-Hour Phone: +971 4 299 4464
International Airport
Fax: +971 4 299 4484
P.O. Box 84933
Dubai, UAE
Maintenance Duty Mobile: +971 50 552 5487
Director of Maintenance Mobile: +971 50 658 2292
Web:www.jetaviation.com
Approvals: UAE – GCAA, FAA, and EASA Bermuda, Cayman, Saudi Arabia PCA
Checks: A, B, C
Services:
Line and base maintenance, retrofits/upgrades, materials and logistics support, private
aircraft handling, full interior
refurbishing capability
Line Maintenance available on demand at Dubai World Central Airport (DWC)
Jet Aviation AG
Geneva Airport Branch Cyril Martiniere
17, Route De Pré-Bois Managing Director/Accountable P.O. Box 456 Manager
CH-1215 Geneva Airport
Phone: +41 58 158 1000
Switzerland
Mobile: +41 79 794 51 99
Fax: +41 58 158 1115
E-mail:cyril.martiniere@jetaviation.ch
Web:www.jetaviation.com
Additional 24/7 Contacts
Switchboard: +41 58 158 1111
Duty Manager: +41 79 202 8740
Duty MCC +41 79 551 4201
66
Authorized Warranty
Service Centers
Lufthansa Technik AG Hamburg Christian Reck
HAM WY/K
Director, Customer Service &
Weg beim Jäger 193 Government Programs VIP &
P.O. Box 630300 Executive Jet Maintenance
D-22313 Hamburg
Phone: +49 40 5070 2957
Germany
24-Hour: +49 40 5070 64000
E-mail:christian.reck@lht.dlh.de
Web:www.lufthansa-technik.com
Approvals: FAA DLAY225D and TXR203L
EASA DE.145.0001
GACA MO-114F (Saudi Arabia)
GCAA EM/DLH/89 (UAE)
CAAC (China), Bermuda, Cayman,
Aruba and many more
Checks: Full MRO Services: Line Maintenance
& Base Maintenenace, Service
Bulletins, CPCP, Aging Aircraft
Programs
Other locations: Frankfurt, Munich, Berlin
Services
Overhauls/heavy repair: Airframe, components, engine
CFM56-7, APU, landing gear &
hydraulics
Special capabilities:
Cabin entertainment & avionics upgrades, interior refurbishment and (major) modifications, aircraft
connectivity (e.g. KA Band installa-
tion), cabin design studies and consultancy, on-site support
(mobile aircraft and cabin services, VIP cabin assembly & smart repairs)
Additional services: Engineering services (CAMO
& CAMO support) for airframe, components and engines, aircraft pre
purchase inspection consultancy, logistics, FBO services in Germany and
western Europe, VIP cabin deep cleaning & refreshment services, nondestructive testing (NDT) – also on-site, composite repairs, technical training,
provisioning of on-board engineers.
67
Completion
Centers
Completion
Centers
Hoi An, Vietnam
BBJ 747-8
Characteristics
BBJ 747-8
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
987,000 lb
688,000 lb
651,000 lb
536,100 lb
100,000 lb
447,696 kg
312,072 kg
295,289 kg
243,171 kg
45,359 kg
207 ft 6 in
20 ft 1 in
7 ft 10 in
4,786 ft2
63.2 m
6.1 m
2.4 m
444.6 m2
6,940 ft3
196.5 m3
Fuel
Capacity
63,034 gal
238,609 L
Range
100 Passengers
8,875 nmi
16,437 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• Range with NBAA reserves.
•• Costs based on international operations.
$13,480
Completion Centers
The following modification facilities are licensed by Boeing to
accomplish interior completions. These facilities have experience
designing, installing, and certifying executive/VIP interiors for “green” transport category aircraft. Note, however, that Boeing does not
recommend nor endorse these firms, nor do we follow performance
or maintain an ongoing awareness of each firm’s capability.
*Aircraft completion types offered,
does not indicate experience.
**Denotes that this facility is a
BBJ Authorized Warranty ServiceCenter.
***Center has accomplished three or more green completions of aircraft type.
Modification Centers
Additional facilities are licensed to accomplish modification and
refurbishments, up to but exclusive of “green” completions.
Completion Center Firms
A list of Completion Center Firms can be provided upon request. Please
contact the the BBJ Completions Managers listed below, depending on
your airplane model of interest. Note: Boeing does not recommend or
endorse anyone on the list, nor do we follow performance or maintain
an on-going awareness of each firm’s capability. Boeing makes no
representations as to the adequacy or quality of performance regarding
the individual and/or companies on the list.
John Sveinsson
BBJ Completions Manager - 777
E-mail: john.b.sveinsson@boeing.com
Mark F. Garvin
BBJ Completions Manager - 737NG
E-mail: mark.f.garvin@boeing.com
Dan Webb
BBJ Completions Manager - 787
E-mail: daniel.webb@boeing.com
James T. Rial
BBJ Completions Manager - 747
E-mail: james.t.rial@boeing.com
70
Completion Centers
AERIA Luxury Interiors Chris Mason
A Division of VT San Antonio VP of Sales & Marketing for
Aerospace Completions
9800 John Saunders Road Mobile: 1-210-394-9591
San Antonio, TX 78216
E-mail: chris.mason@VT-SAA.com
USA
Web:www.aeriainteriors.com
Aircraft Completions: BBJ*
Air France Industries, BL.ML
581 rue de l-Europe
BP7 F-93352 Aeroport Le
Bourget Cedex, France
Phone:
Fax:
Mobile:
E-mail:
Jean-Marc Salomon
VP Key Account & VIP Sales
Marketing & Sales Director
+33 (0)1 49 34 87 07
+33 (0)1 49 34 89 31
+33 (0)6 75 01 91 74
jmsalomon@airfrance.fr Web:airfranceindustries.airfrance.com
Aircraft Completions: BBJ*
ALOFT AeroArchitects** John Eichten
Deleware Coastal Airport Senior Vice President, Sales &
21652 Nanticoke Avenue Marketing
Georgetown, DE 19947
Office: 1-302-253-6132
USA
Mobile:1-302-236-3667
E-mail:John.Eichten@aloftmail.com
formerly PATS Aircraft Systems Matthew Hill
VP, Business Development
Office:1-302-253-6372
Mobile:1-302-752-8007
E-mail:Matthew.Hill@aloftmailcom
Web:www.aloftaeroarchitects.com
Aircraft Completions: BBJ***
*Aircraft completion types offered, does not indicate experience.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.
71
Completion Centers
AMAC Aerospace AG Bernd Schramm
Henric Petri–Strasse 35 Group Chief Operating Officer
CH-4051
Phone: +41 58 310 32 10 or 31 31
Basel, Switzerland
Basel Fax: +41 58 310 31 35
Switzerland Mobile: +41 79 748 87 89
E-mail:bernd.schramm@
amacaerospace.com
Web:www.amacaerospace.com
Aircraft Completions: BBJ*, Widebody*
Associated Air Center** Patricio Altuna
Love Field Executive Vice President
8321 Lemmon Avenue Sales and Marketing
Dallas, TX 75209
Phone: 1-972-559-7039
USA
Main Office 1-214-350-4111
Mobile:1-214-385-3055
E-mail:patricio.altuna@associated.aero
Web:www.associated.aero
Aircraft Completions: BBJ***, Widebody***
BizJet International, Inc. Brian Barber
Member of Lufthansa VP – Sales and Marketing
Technik Group
Phone: 1-918-281-7474
Tulsa International Airport Mobile: 1-918-640-0805
3515 N. Sheridan Road
E-mail: bbarber@bizjet.com
Tulsa, OK 74115
USA
Web:www.bizjet.com
Aircraft Completions: BBJ***
*Aircraft completion types offered, does not indicate experience.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.
72
Completion Centers
Comlux America LLC**
Scott Meyer
2910 S. High School Rd Chief Executive Officer
Indianapolis, IN
Main Office: 1-317-472-7370
46241-4933
Fax:1-317-227-5578
USAE-mail:
scott.meyer@comlux.com
Web:www.comluxaviation.com
Aircraft Completions: BBJ***
Fokker Services B.V.
Aviolandalaan 31
4631 RP Hoogerheide
P.O. Box 3
Phone: 4630 AA Hoogerheide
Fax: The Netherlands
Mobile:
E-mail: Johan van Dorst
Sales Director Aircraft
Conversions and Completions
+31(0) 164-618410
+31(0) 164-618699
+31(0) 622-571973
johan.vandorst@fokker.com
Eric Cuppen
Director Aircraft Completions &
Conversions
Phone: +31(0) 164 618 497
Mobile: +31(0) 6 1055 9175
E-mail:eric.cuppen@fokker.com
Web:www.fokkerservices.com
Aircraft Completions: BBJ*
GDC TECHNICS Jackie Martinez
607 N. Frank Luke Drive Marketing Executive
San Antonio, TX 78226
Phone: 1-210-496-5614
USA
E-mail: Jacqueline.martinez@gdctechnics.com
&
Web:www.gdctechnics.com
Aircraft Completions: BBJ***, Widebody*
2060 Eagle Parkway
Fort Worth, TX 76117
USA
*Aircraft completion types offered, does not indicate experience.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.
73
Completion Centers
Greenpoint Technologies Chad D. Thorne
4600 Carillon Point Senior Director, Sales
Kirkland, WA 98033
Phone: +1-425-803-4909
USA
Mobile:+1-425-623-0075
E-mail:cthorne@greenpnt.com
Web:www.greenpnt.com
Web:www.zodiacaerospace.com/en
Aircraft Completions: BBJ***, Widebody***
HAECO - Private Jet Solutions Henry Chan
(formerly listed as TAECO) Vice President Commercial
20 Dailiao Road Private Jet Solutions
East Gaoqi
Phone: +86 592 573 7735
International Airport
E-mail: henry.chan@haeco.com
Xiamen, 361006
PR. China
Jacqueline Jiang
Director Commercial
Phone: +86 592 573-7621
E-mail:j_jiang@haeco.com
Web:www.taeco.com
Aircraft Completions: BBJ*
Jet Aviation AG** Matthew Woollaston
P.O. Box 214 VP Completions Sales & Marketing
CH-4030 Basel Airport
Phone: +41 58 158 5414
Basel, Switzerland
Mobile: +41 79 5014142
E-mail:matthew.woollaston@jetaviation.ch
Web:www.jetaviation.com
Aircraft Completions: BBJ***, Widebody***
*Aircraft completion types offered, does not indicate experience.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.
74
Completion Centers
L-3 Integrated Systems Frank Prazinko
7500 Maehr Road VIP/Head of State Programs
Waco, Texas 76715-4580
Phone: 1-254-867-2525
USA
Mobile:1-254-230-5616
E-mail:Frank.W.Prazinko@L-3com.com
Web:www.l-3vipinteriors.com
Aircraft Completions: BBJ***, Widebody***
Lufthansa Technik AG**
HAM TS/V
Weg beim Jäger 193
D-22335 Hamburg
Phone: Germany
Mobile:
E-mail:
Sven-Helge Wagner
Sales Executive
VIP & Special Mission Aircraft
+49 40 5070 64112
+49 172 455 1093
sven-helge.wagner@lht.dlh.de
Wieland Timm
Executive Director Sales
VIP & Special Mission Aircraft
Phone: +49 40 5070 3053
Mobile: +49 172 455 4997
E-mail:wieland.timm@lht.dlh.de
Web:www.lufthansa-technik.com
Aircraft Completions: BBJ***, Widebody***
Sabena Technics
19 Rue Marcel Issartier
33700 Merignac
Phone:
France
Mobile:
E-mail:
Daniel Soltani
VP Sales - VIP Completion
+33 1 56 55 22 66
+33 6 76 96 55 34
daniel.soltani@sabenatechnics.com
Web:www.sabenatechnics.com
Aircraft Completions: BBJ*
*Aircraft completion types offered, does not indicate experience.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.
75
Modification Center
Modification Center
This Modification Center is licensed to accomplish modification and refurbishments, up to but exclusive of “green” completions.
Alsalam Aircraft Company Musaed Alghamdi
P.O. Box 8012 Business Development
Riyadh 11482
Phone: +966 1 8742222 Ext 2004
King Khaled Intl. Airport
Mobile: +966 500106978
Kingdom of Saudi Arabia
Fax: +966 1 220 0199
E-mail:mal-ghamdi@alsalam.aero
Web:www.alsalam.aero
*Aircraft completion types offered, does not indicate experience.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
***Center has accomplished three or more green completions of aircraft type.
76
BBJ 747-8
Heights, lengths, wingspan
■ BBJ 747-8
19.5m
(64 ft 2 in)
76.4m
(250 ft 8 in)
68.5 m
(224 ft 7 in)
77
Sondre Stromfjord, Greenland
Maintenance
Facilities
Maintenance
Facilities
BBJ 777-200LR
Characteristics
BBJ 777-200LR
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
766,000 lb
492,000 lb
461,000 lb
350,500 lb
50,000 lb
347,455 kg
223,170 kg
209,110 kg
158,980 kg
22,680 kg
161 ft 0 in
19 ft 3 in
7 ft 10 in
3,001 ft2
49.1 m
5.9 m
2.4 m
278.8 m2
5,720 ft3
161.9 m3
Fuel
Capacity
47,890 gal
181,283 L
Range 75 Passengers
9,930 nmi
18,390 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• Range with NBAA reserves.
•• Costs based on international operations.
$9,720
Maintenance Facilities
Worldwide
The following facilities report the ability to perform maintenance work
on Next-Generation 737 model aircraft. Boeing does not recommend nor
endorse these firms, nor do we follow performance or maintain an ongoing
awareness of each firm’s capability.
This listing is not intended to be all-inclusive, but it will be updated
annually to add or delete facilities as they become known to BBJ.
The intent of the list is to provide BBJ owners and operators with
names of potential maintenance centers that can be contacted if
work is required on the aircraft.
**Denotes that this facility is a
BBJ Authorized Warranty Service Center.
80
Maintenance Facilities
North America
Associated Air Center** Gene Carter
Love Field Vice President of MRO Sales
8321 Lemmon Ave.
Phone: 1-972-559-7040 (24 Hour)
Dallas, TX 75209
Fax: 1-214-350-7620
USA
Mobile:1-214-882-2297
E-mail:gene.carter@associated.aero
Web:www.associated.aero
For more information on Associated Air Center capabilities, see listing in
the “BBJ Authorized Warranty Service Centers” section.
ALOFT AeroArchitects** Mark Ryan
Delaware Coastal Airport
Vice President of
21652 Nanticoke Ave Hangar Operations
Georgetown, DE 19947
Phone: 1-302-253-6334
USA
Fax:1-302-855-0793
Mobile: 1-302-542-3126
Formerly
E-mail:Mark.Ryan@aloftmail.com
PATS Aircraft Systems
Web:www.aloftaeroarchitects.com
For more information on ALOFT AeroArchitects capabilities, see listing in
the “BBJ Authorized Warranty Service Centers” section.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
81
Maintenance Facilities
North America
Aviation Technical Services, Inc. Troy Daman
3121 109th St SW Director, Business Development
Everett, WA 98204
Phone: 1-425-423-4328
USA
Fax:1-425-423-3508
Mobile:1-360-420-4660
E-mail:troy.daman@atsmro.com
Web:www.atsmro.com
Approvals: FAA, EASA, CAAC, Bermuda,
AS9110 , AS9110B and
ISO9001:2000
Checks: A, B, C, D, CPCP, SSID,
and bridge/transition programs
Services
Overhauls/heavy repair: Airframe, components and
engineering
Special capabilities:
Interior completions, interior
reconfigurations, interior refurbish-
ments, avionics, Wifi, Satcom, IFE upgrades, Non Destructive Testing (NDT), Engineering Services, strip and paint, hydraulics, structures and
composite repair
BizJet International, Inc. Brian Barber
Member of Lufthansa Vice President, Sales & Marketing
Technik Group
Phone: 1-918-281-7474
Tulsa International Mobile: 1-918-640-0805
Airport
E-mail:bbarber@bizjet.com
3515 N. Sheridan Road
Tulsa, OK 74115
Web: www.bizjet.com
Services
Airframe services: Airframe, components, landing gear
Engine services: Top case repair, borescope, HPC blending, C-Check Special capabilities: Green completion, cabin refurbish-
ment, avionics, modifications
82
Maintenance Facilities
North America
BizJet International, Inc - Continued
Checks: All maintenance capabilities
Approvals: FAA, EASA, Cayman Island,
Saudi Arabia, Mexico, AS9100 &
AS9110, and CAAC
Delta Air Lines Edward Toth
Technical Operations and Sales Manager Line Maintenance
1010 Delta Blvd Contracts
Atlanta, GA 30320
Phone: 1-404-773-1319
USA
Mobile:1-404-626-2993
E-mail:ed.toth@delta.com
24/7 Line Contract Desk: 1-404-715-5366
Approvals: FAA-145 DALR026A,
EASA 145.4380
Checks: A, B, C, D and line maintenance
Other locations:
Boston, Cincinnati, Detroit,
Los Angeles, Minneapolis,
Salt Lake City, Seattle, and
worldwide coverage with 737NG
AOG Disabled Aircraft Response
Team (DART)
Services
Overhauls/heavy repair: Airframe, components,
CFM56-7 engines, APUs
Special capabilities: Avionics upgrades,
modifications, aircraft paint,
landing gear and hydraulics
Additional services:
Total support programs, parts
exchange/loan, engineering
services, structural repairs and modifications, composite
repairs, reliability programs,
QA programs, nondestructive testing (NDT) services,
and line maintenance
83
Maintenance Facilities
North America
GE Engine Services Steve McManus
One Neumann Way Sales Director,
Mail Drop U6 Corporate Aviation Sales
Cincinnati, OH 45215
Phone: 1-513-552-2936
USA Mobile: 1-513-378-2637
E-mail:steve.mcmanus@ge.com
Web:www.geaviation.com/services
Overhauls/heavy repairs: Five CFM56 engine overhaul
shops located in Strother Kansas,
Petropolis Brazil, Cardiff Wales UK,
Scotland UK, Kuala Lumpur
Malaysia
Six engine repair shops located in
Dallas Texas USA, Cincinnati OH
USA, London UK, Doha Qatar,
Seoul Korea, Shanghai China Additional services: 24/7 on-wing support, LRU repair
and exchange, fleet management,
engine leasing, OnPoint Solutions–
Rate Per Hour Program, Remote
Diagnostics
84
Maintenance Facilities
North America
Marana Aerospace Solutions, Inc Stephen Maceyko
24641Pinal Air Park Rd Senior Vice President of Sales
Marana, AZ 85653
Phone: 1-520-682-4181 X 5585
USA
Fax:1-520-616-5065
(Formerly Evergreen
Maintenance Center)
E-mail: salesinfo@maranaaerospace.com
Web:www.maranaaerospace.com
Approvals: FAA approved Class IV repair
station with ISO 9001 registration
Capabilities:
A-D inspections, structural
modifications and repair, paint,
interior and avionics, engine
and APU services, and landing
gear services
PATS Aircraft Systems** - See ALOFT AeroArchitects
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
85
Maintenance Facilities
Central and South America
AGS–Argentina Ground Support
Ezeiza International
Phone: +5411 5480 5170
Airport
Fax: +5411 5480 5169
Corporate Bldg.
Mobile: +54911 5404 3259
Fl 3 Suite 302
E-mail: info@agshandling.com
Buenos Aires 1802 Agentina
Web:www.agshandling.com
COOPESA R. L. Rodolfo Solls
P.O. Box 10108-1000 Director, Marketing and Sales
San José, Costa Rica
Phone: +506 2437 2828
Fax: +506 2437 2829
Mobile: +506 8874 7712
E-mail:marketing@coopesa.com
Web:www.coopesa.com
Approvals: FAA N-EE4Y151M
EASA 145.0044
(Argentina, Brazil, Costa Rica, Colombia, Mexico, Panamá,
Venezuela, Cayman, Nigeria, and
Bolivia)
Checks: A, B, C, D SI, SSID, MSG,
CPCP, AD NOTES/SB
Services
Overhauls/heavy repair: Airframe
Special capabilities: Avionics, interiors, paint
nondestructive testing (NDT), weight and balance, composite,
modifications
86
Maintenance Facilities
Europe
AMAC Aerospace AG Ruedi Kurz
Henric Petri -Strasse 35 Director
CH-4010 Basel Maintenance and Production
Switzerland
Phone: +41 58 310 32 12
Fax: +41 58 310 31 35
Mobile: +41 79 205 64 90
E-mail:rudi.kurz@amacaerospace.com
Web:www.amacaerospace.com
24/7 Contact: Edwin Muckenhirn
Team Leader Aircraft Maintenance
Phone: +41 58 310 3342
Mobile: +41 79 572 9858
E-mail: edwin.muckenhirn@amacaerospace.com
Approvals: EASA 145.0363
EASA DO Part 21 Subpart J
EASA PO Part 21 Subpart G
UAE - Design Organization Approval
Part 145 MRO (Bermuda,
Cayman Islands, Aruba, UAE,
Qatar, Nigeria, Chad, Gabon,
Saudia Arabia, Russia, Brazil,
Oman, Swaziland, Cameroon,
Equatorial Guinea)
Checks: Line maintenance—Heavy base maintenance checks
CAMO Approvals:
EASA Part M-CAMO
Bermuda OTAR Part 39
Cayman OTAR Part 39
UAE GCAA CAR M
Special capabilities:
Interior completion, interior
refurbishment, Avionics and IFE
upgrades, Level 3 Non Destructive Testing (NDT), Wheel shop, Batteries
Welding, and Structural Repairs
87
Maintenance Facilities
Europe
Fokker Services B.V. Johan van Dorst
Aviolandalaan 31 Sales Director Aircraft
4631 RP Hoogerheide Conversions and Completions
P.O. Box 3
Phone: +31(0) 164 618410
4630 AA Hoogerheide
Fax: +31(0) 164 618699
The Netherlands
Mobile: +31(0) 622 571973
E-mail: johan.vandorst@fokker.com
Web:www.fokkerservices.com
Eric Cuppen - Director Aircraft Completions & Conversions
Phone: +31(0) 164 618 497
Mobile: +31(0) 6 1055 9175
E-mail:eric.cuppen@fokker.com
24/7 AOG Desk Phone: +31 88 628 0888 (Worldwide)
Fax: +31 88 628 0811
E-mail:aogdesk@fokker.com
Approvals:
EASA 21J, 21G, 145, 147
FAA FAR-145, Manufacturing,
Repair, Operations, CAMO,
AS9100C, ISO9001, GCAA,
GACA, China and others, see
Fokker Website Approval details
Services
Overhauls & Repairs: Heavy base maintenance checks on
737 Classic and 737NG airframe.
Component maintenance and
repairs. For full capabilities listing: See: fokkerservices.com/
Capability-List
Special Capabilities: Interior completions, interior
refururbishments, modifications,
and floor plan changes, upgrades
for Avionics, IFE-systems,
Satcom/WiFi/ WLAN systems.
Facilities
Hangars:4
Hangar Size: 173,000 square feet
88
Maintenance Facilities
Europe
Inflite Jet Centre
Hangar 1
Office: +44 (0)1279 831 0000
London Stansted Airport
E-mail: operations@inflite.co.uk
Essex CM24 1RY
Web:www.inflitejetcentre.co.uk.
Capabilities: Full Base and Line Maintenance
Jet Aviation AG – Basel**
Flughafenstrasse
P.O. Box 214
Phone:
CH-4030 Basel Airport
Fax:
Switzerland
Mobile:
Estelle Thorin
Director Maintenance Operations
+41 58 158 4721
+41 58 158 4792
+41 79 501 4017
E-mail:estelle.thorin@jetaviation.ch
Web:www.jetaviation.com
For more information on Jet Aviation AG–Basel capabilities, see
listing in the “BBJ Authorized Warranty Service Centers” section.
Jet Aviation AG**
Geneva Airport Branch Cyril Martiniere
17, Route De Pré-Bois Managing Director/Accountable
P.O. Box 456 Manager
CH-1215 Geneva Airport
Phone: +41 58 158 1000
Switzerland
Mobile: +41 79 794 51 99
Fax: +41 58 158 1115
E-mail:cyril.martiniere@jetaviation.ch
Web:www.jetaviation.com
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
89
Maintenance Facilities
Europe
AFI/KLM Engineering
and Maintenance
KLM Engineering and Maintenance Center
Schiphol Airport
Phone:
P.O. Box 7700
Fax:
1117 ZL Amsterdam
Mobile:
The Netherlands
E-mail:
Air France Industries
Web:
581 Avenue de l’Europe
Batiment Saint
AOG Phone:
Exupery
AOG Fax:
93352 Aeroport
E-mail:
Le Bourget Cedex
Approvals:
Jean-Marc Salomon
VP South Europe & Key
Account Sales
+31 (0)1 49 34 87 07
+31(0) 49 34 89 31
+31 (0)6 75 01 91 74
jmsalomon@airfrance.fr
www.afiklmem.com
+31 20 3041880
+31 20 3041889
aog-desk.occ@klm.com
FAA KRDY791F
EASA NL 145.1113
EASA 21J.012
Checks: A, B, C, D
Services
Overhauls/heavy repair: Airframe, components
Special capabilities: Avionics upgrades, interior
refurbishment, modifications,
strip and paint
Additional services: Maintenance and pooling; pool
access; CFM56-7 maintenance,
repair, and overhaul
90
Maintenance Facilities
Europe
Lufthansa Technik AG Hamburg Christian Reck
HAM WY/K
Director, Customer Service &
Weg beim Jäger 193 Government Programs VIP &
P.O. Box 630300 Executive Jet Maintenance
D-22313 Hamburg
Phone: +49 40 5070 2957
Germany
24-Hour: +49 40 5070 64000
E-mail:christian.reck@lht.dlh.de
Web:www.lufthansa-technik.com
Approvals: FAA DLAY225D and TXR203L
EASA DE.145.0001
GACA MO-114F (Saudi Arabia)
GCAA EM/DLH/89 (UAE)
CAAC (China), Bermuda, Cayman,
Aruba and many more
Checks: Full MRO Services: Line Maintenance
& Base Maintenenace, Service
Bulletins, CPCP, Aging Aircraft
Programs
Other locations: Frankfurt, Munich, Berlin
Services
Overhauls/heavy repair: Airframe, components, engine
CFM56-7, APU, landing gear &
hydraulics
Special capabilities:
Cabin entertainment & avionics upgrades, interior refurbishment and (major) modifications, aircraft
connectivity (e.g. KA Band installa-
tion), cabin design studies and consultancy, on-site support
(mobile aircraft and cabin services, VIP cabin assembly & smart repairs)
Additional services: Engineering services (CAMO
& CAMO support) for airframe, components and engines, aircraft pre
purchase inspection consultancy, logistics, FBO services in Germany and
western Europe,
VIP cabin
cleaning
& refreshment
**Denotes
that this facility
is a BBJdeep
Authorized
Warranty
Service Center. services, nondestructive testing (NDT) – also on-site, composite repairs, technical training,
provisioning of on-board engineers.
91
Maintenance Facilities
Europe
SR Technics Switzerland Ltd. Michael Gringmuth
Flughofstrasse Sales Director - Aircraft Services
CH-8058 Zurich Airport
Phone: +41 58 688 7000
Switzerland
Mobile: +41 79 964 6431
and
E-mail:VIP@srtechnics.com
sales@srtechnics.com
SR Technics Malta Ltd
Web:
P.O. Box 21 Malta Int Airport
LQA 5000
24/7 contact/AOG:
Malta
Line maintenance:
E-mail: www.srtechnics.com
+44 58 688 75 00
+41 58 688 61 13
linemaintenance@srtechnics.com
Approvals-Switzerland: CH.145.0200 (Maintenance)
CH.MG.7005 (Continuing
Airworthiness)
CH.21G.0016 (Production)
EASA.21J.358 (Design)
FAA: 14 CFR Part 145:
SWRY3221
Bermuda CAM BDA/CAMO/030
Checks: Line maintenance
A, B, C, and D
Services
Overhauls/heavy repair: Airframe, VIP, Components, Engines
CFM56 Series repair station +
Pratt and Whitney 4000 series
Special capabilities: Avionics upgrades, Modifications
Continuing Airworthiness Management, Airworthiness Review Certificate Inspections, Supplemental
Type Certificates (STC), Wheels &
brakes, Nondestructive test (NDT)
Aircraft & modification refurbish
ment, Strip and paint
Additional services: Line maintenance, Technical training
Airframe, engine, and component
engineering, Fleet Technical
management, Minor Modifications,
Cabin modification programs,
AOG recovery, VIP interiors and
other services
92
Maintenance Facilities
Africa and the Middle East
Alsalam Aircraft Company** Musaed Alghamdi
P.O. Box 8012 Business Development
Riyadh 11482
Phone: +966 1 874 2222 Ext 2004
King Khaled Intl. Airport
Mobile: +966 500106978
Kingdom of Saudi Arabia
Fax: +966 1 220 0199
E-mail:mal-ghamdi@alsalam.aero
Web:www.alsalam.aero
Services,
Special capabilities: VIP refitting/refurbishment,
modifications, composites,
entertainment/avionics upgrades,
interior design, manufacturing,
strip and paint, engineering/DER
services
For more information on Alsalam Aircraft Company capabilities, see
listing in the “BBJ Authorized Warranty Service Centers” section.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
94
Maintenance Facilities
Africa and the Middle East
Arabian Aircraft Services Co.
Limited (ARABASCO)
P.O. Box 9094
Jeddah 21413
Mobile:
Kingdom of
Phone:
Saudi Arabia
E-mail:
Richard Harris
Director of Maintenance
+966 50 709 2032
+966 2 684 6945
Richard.harris@arabasco.aero
Web:www.arabasco.aero
Approvals:
AOC
Services
GACA AMO-005,
FAA BIRY385N,
Lebanon LCAA No. 8,
UAE GCAA AMO/156/05
Part 125 #006
Part 135 #010
Full service ground handling and turnaround services, flight plans
and weather services, catering,
freight forwarding
Wheel and brake overhaul,
battery service shop,
nondestructive testing (NDT),
Honeywell Service Center for LRUs
Facilities Hangers: 1
Hours: FBO (including Riyadh) 24 hours a day; crew and passenger VIP
lounge and services
Jet Aviation – Dubai**
Dubai 24-Hour Phone: +971 4 299 4464
International Airport
Fax: +971 4 299 484
P.O. Box 84933
Dubai, UAE
Maintenance Duty Mobile: +971 50 552 5487
Director of Maintenance Mobile: +971 50-899 9390
Web:www.jetaviation.com
For more information on Jet Aviation–Dubai capabilities, see listing
in the “BBJ Authorized Warranty Service Centers” section.
**Denotes that this facility is a BBJ Authorized Warranty Service Center.
95
Maintenance Facilities
Asia and Pacific
Boeing Shanghai Aviation
Services Co., Ltd. Anton Kholodenko
118 Feiao Rd Director, Sales & Marketing
Pudong Intl Airport
Phone: +86-21-2021-5020
Shanghai, PRC
Mobile: +7 (985) 410-04-39
Postcode 201207
E-mail: anton.a.kholodenko@boeing.com
24-Hour Service Hotline: +86 (21) 6835 8056
Web:www.BoeingShanghai.com
Approvals: FAA, EASA, KCASA,
DCA, Bermuda
Overhaul/maintenance: Airframe, components
Special capabilities: Fleet management,
engineering/planning,
composite repair, manufacturing
96
Maintenance Facilities
Asia and Pacific
China Aircraft Services Limited Jack Li
81 South Perimeter Road General Manager - Commercial &
Hong Kong International Airport Customer Support
Lantau, Hong Kong
Phone: +852 2261 2838
Mobile: (+86) 13434382878 (China)
(+852) 63754182 (Hong Kong)
E-mail:jack.li@casl.com.hk
7/24 Phone: +852 2261 2261
Fax: +852 2261 2266
E-mail:mo@casl.com.hk
Web:www.casl.com.hk
Approvals: HKAR, CCAR (JMM), FAA,
EASA 145
Capabilities: Aircraft line maintenance to Heavy Maintenance (BBJ)
EVA SKY JET CENTER
No. 3, Alley 123, Lane 405
Phone: +886 2 2175 9600
Dunhua N. Rd.
Fax: +886 2 2717 5250
Songshan Dist
E-mail: evaskyjet@evaskyjet.com
Taipei City 10548
Taiwan
Web:www.evaskyjet.com
Capabilities: Comprehensive Logistics Support, Flight Operations Service, Ground Handling, Inflight Cuisine,
Complete Line Service to Interior Refurbishment
97
Maintenance Facilities
Asia and Pacific
HAECO - Private Jet Solutions Henry Chan
(formerly listed as TAECO) Vice President Commercial
20 Dailiao Road Private Jet Solutions
East Gaoqi
Phone: +86 592 573 7735
International Airport
Fax: +86 592 573 0214
Xiamen, 361006 E-mail: henry.chan@haeco.com
PR. China
Jacqueline Jiang
Director Commercial
Phone: +86 592 573 7621
E-mail:
j_jiang@haeco.com
Yuk Kin Chan
Executive General Manager
Phone: +86 592 5737008
E-mail:Wilson.chan@haeco.com
Web:www.taeco.com
Approvals:CAAC/HKCAD/EASA/FAA/JCAB/
CAAS/TDCA, etc
CAAC DMDOR (Designated
Modification Design Organization
Representative)
HKCAD POA (Production
Organisation Approval)
HKCAD DOA (Design Organisation Approval)
Services
Heavy maintenance up to
D Check, Line Maintenance
stations located in Xiamen,
Beijing, Shanghai, Tianjin,
Nanjing, Chongqing and
Zhengzhou
Cabin Interior completion,
modification and refurbishment,
Components, Landing Gear
98
Maintenance Facilities
Asia and Pacific
Jet Aviation – Singapore John Riggir
1071 West Camp Road General Manager
Seletar Airport
Phone: +65 6335 7335
Singapore 797799
Mobile: +65 9127 7327
E-mail:john.riggir@jetaviation.com.sg
AOG/24-Hour: +65 9030 9663
FBO/24-Hour: +65 9118 8365
Web:www.jetaviation.com
Herb Chalal
Director of Sales
Mobile: +65 9677 8992
E-mail:herb.chahal@jetaviation.com.sg
Murtaza Hassan
Director Maintenance Operations
Mobile: +65 9231 7500
E-mail:murtaza.hassan@jetaviation.com.sg
Faizal Khan
Director FBO
Mobile: +65 9652 6770
E-mail:faizal.khan@jetaviation.com.sg
Approvals: FAA, Bermuda, Cayman Islands
Capability:
Up to 36 Month, C Check, Interior
refurbishment and repairs, Avionics,
CAMO Services, FBO Services,
Parking and Hangarage.
99
Paint
Facilities
Tuscany, Italy
Paint
Facilities
BBJ 777-300ER
Characteristics
BBJ 777-300ER
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
775,000 lb
554,000 lb
529,000 lb
381,000 lb
60,000 lb
351,530 kg
251,290 kg
239,950 kg
172,819 kg
27,215 kg
194 ft 3 in
19 ft 3 in
7 ft 10 in
3,641 ft2
59.2 m
5.9 m
2.4 m
338.3 m2
7,640 ft3
216.3 m3
Fuel
Capacity
47,890 gal
181,283 L
Range 75 Passengers
9,220 nmi
17,075 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• Range with NBAA reserves.
•• Costs based on international operations.
$10,290
Paint Facilities
The following paint facilities report the ability to accomplish VIP quality
painting on BBJ aircraft. Boeing does not recommend nor endorse
these firms, nor do we follow performance or maintain an ongoing awareness of each firm’s capability. This listing is not intended to be
all-inclusive, but it will be updated annually to add or delete facilities as
they become known to BBJ. The intent of the list is to provide BBJ
owners and operators with names of potential paint facilities that can
be contacted if work is required on the aircraft.
Associated Painters
8924 W. Electric Ave Office:1-509-321-0342
Spokane, WA 98204
USA
Web:www.associatedpaintersinc.com
Aviation Exteriors – AvEx Dean Love
Acadiana Regional Airport Customer Relations Manager,
1218 Hangar Dr. Planning Manager
New Iberia, LA 70560
Phone: 1-337-365-6646
USA
Fax:1-337-365-6663
Mobile:1-337-380-4008
E-mail:dean@avexpainting.com
Web:www.avexpainting.com
Dean Baldwin Painting, LP. Rick Smith
2395 Bulverde Road, Vice President, Business
Suite 105 Development
Bulverde, TX 78163
Phone: 1-830-438-5340
USA
Mobile:1-210-883-6033
E-mail:ricks@deanbaldwinpainting.com
Special capabilites: Flight control balance,
Minor Maintenance
Web:www.deanbaldwinpainting.com
Also see next page for more Paint Facilities.
102
Paint Facilities
L-3 Integrated Systems Frank Prazinko
7500 Maehr Road VIP/Head of State Programs
Waco, Texas 76715-4580
Phone: 1-254-867-2525
USA
Mobile:1-254-230-5616
E-mail:Frank.W.Prazinko@L-3com.com
Web:www.l-3vipinteriors.com
King Aerospace
Ardmore Municipal Airport Phone:
402 Wright Street
Building 320
Mobile:
Ardmore, Oklahoma
E-mail:
USA
Keith Weaver
+1-972-248-4886
+1-580-389-5505
+1-972-948-1444
kweaver@kingaerospace.com
vvip@kingaerospace.com
Web:www.kacommercialcorp.com
Marshall Aerospace & Defence Group Malcolm Chandler
The Airport Marketing Executive Newmarket Road
UK Mobile: +44 7468 708 324
Cambridge
Rol Mobile: +353 87 9235114
CB5 8RX
E-mail: malcolm.chandler@marshalladg.com
United Kingdom
Web:www.marshalladg.com
Sabena Technics Daniel Soltani
19 Rue Marcel Issartier VP Sales - VIP Completion
33700 Merignac
Phone: +33 1 56 55 22 66
France
Mobile: +33 6 76 96 55 34
E-mail: daniel.soltani@sabenatechnics.com
Web:www.sabenatechnics.com
103
Training
Paris, France
Training
BBJ 787-8
Characteristics
BBJ 787-8
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
502,500 lb
380,000 lb
355,000 lb
277,600 lb
40,000 lb
227,930 kg
172,365 kg
161,025 kg
125,917 kg
18,145 kg
138 ft 9 in
18 ft 0 in
7 ft 6 in
2,415 ft2
42.3 m
5.5 m
2.3 m
224.4 m2
4,882 ft3
138.2 m3
Fuel
Capacity
33,340 gal
126,205 L
Range 75 Passengers
9,340 nmi
17,298 km
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• Range with NBAA reserves.
•• Costs based on international operations.
$6,950
Training
Boeing Flight Services
Lyn Sorensen
VIP Training Sales Manager Phone: 1-206-662-4620
BBJ
Mobile:1-206-755-1932
E-mail: lyn.d.sorensen@boeing.com
John Steinnes – Flight Training
737 Fleet Manager, Phone: 1-425-237-5832
BBJ Flight Training
Mobile: 1-206-653-4254
E-mail:john.a.steinnes2@boeing.com
Gani Ildefonso – Maintenance Training
Fleet Manager, Phone: 1-206-662-4119
BBJ Maintenance Mobile: 1-206-856-7396
Training
E-mail:gani.ildefonso@boeing.com
Angela Miller – BBJ Maintenance Training & “Per Seat” Course Enrollment
BBJ Maintenance Phone: 1-206-612-6918
Training Coordinator
E-mail: angela.r.miller@boeing.com
For more Boeing Training information, please go to Boeing Training & Flight
Services online at:
www.boeing.com/tfs.
For online training enrollment for BBJ (NG) or “per seat” offered training,
please go to:
www.myboeingtraining.com.
See page next page for information on GE and Snecma training.
106
Training
GE and Snecma Training
CFM Aero Engine Maintenance Training Center (AEMTC)
Guanghan City, Phone: +86 838 5183449
Sichual Province
Fax: +86 838 5192747
China
E-mail:chen.yang@safran.cn
Web:www.aemtc.com
CFM56 Training Center (CFMAESSA)
Hyderabad, India
Phone: +91 40 66607240
Fax: +91 40 66607241
E-mail:vijay.mehra@cfmaessa.com
GE Customer Technical Education Center (CTEC)
Cincinnati, Ohio
Phone: 1-513-552-6692
USA
Fax:1-513-552-2777
E-mail:cts.scheduling@ae.ge.com
Web:www.geaviation.com/services/ctec
Snecma Customer Training Center
Melun, France
E-mail: training.center@snecma.fr
Fax: +(33) 1 6414 8843
Web:cwcs.cfm56.com
107
Worldwide
Fleet Support
Iqaluit, Canada
Worldwide
Fleet Support
BBJ 787-9
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
553,000 lb
425,000 lb
400,000 lb
295,500 lb
45,000 lb
250,837 kg
192,777 kg
181,437 kg
134,037 kg
20,410 kg
158 ft 9 in
18 ft 0 in
7 ft 6 in
2,775 ft2
48.4 m
5.5 m
2.3 m
257.8 m2
6,162 ft3
174.5 m3
Fuel
Capacity
33,380 gal
126,357 L
Range 75 Passengers
9,340 nmi
17,298 km
BBJ 787-9
Characteristics
Cabin
Length
Width
Height
Cabin Area
Cargo
Volume
Costs
Operating Costs, USD/hour
•• Range with NBAA reserves.
•• Costs based on international operations.
$7,350
24-Hour Customer Support
BBJ Regional Representatives
North America-West
Central/South America
Scott C. Lenicka
Ventura, CA
Mobile:+1-805-886-9833
E-mail:scott.c.lenicka@boeing.com
North America-East
and South America
Stuart Cole
Dallas, TX
Mobile:+1-404-797-4118
E-mail:stuart.d.cole@boeing.com
Europe/CIS
David J. Peterson
Basel, Switzerland
Mobile: +41 79 759 7428
E-mail:david.j.peterson2@boeing.com
Africa/Middle East
Richard G. Webb
Abu Dhabi, United Arab Emirates
Mobile: +971 (50) 554 4945
E-mail:richard.g.webb@boeing.com
China
Steven Jiang
Mainland, Hong Kong and Beijing, China
Taiwan
Mobile: +86 13701204812
E-mail:steven.jiang@boeing.com
Austral-Asia Contacts on Next Page
9
Worldwide Fleet Support
BBJ Regional Representatives
Continued
Austral-Asia
Jakarta, Indonesia Karl Henry
Boeing Field Service
Phone: +62 815 14873078
Office
E-mail:bfsjkt1@boeing.com
Seoul, Korea Benjamin Wright
Boeing Field Service
Phone: +82 10 4660 0439
Offices
E-mail:bfssel-aar@boeing.com
Phil Barton
Phone: +82 (02) 2663 6540
E-mail:bfssel-kal@boeing.com
Singapore & Brunei George Shields
Boeing Field Service Phone: +673 721 9582
Office
E-mail:bfsbwn@boeing.com
Sydney, Australia Dave Kellam
Boeing Field Service
Phone: +61 466 523 792
Office
E-mail:bfssyd1@boeing.com
111
Worldwide Fleet Support
Boeing Regional Representatives
North America
Atlanta1-404-714-3129
Calgary 1-403-444-6268
Chicago 1-872-852-9188
Dallas (BBJ Rep)
1-404-797-4188
Houston 1-713-324-3626
Los Angeles
1-310-364-0918
Louisville 1-502-359-1034
Memphis 1-901-224-5090
San Francisco 1-650-877-0181
Seattle (Ops Ctr) 1-206-544-7500
Montreal 1-514-422-6100
New York 1-914-701-6626
Toronto1-905-676-5731
Tulsa 1-918-292-2707
Ventura (BBJ Rep) 1-805-886-9833
Latin and South America
Bogota
+57 1 587-7700 X 4175
Buenos Aires
+54 11 4480 5183
Mexico City
+52 55 9132 6362
Panama City Santiago São Paulo +507 238 1829
+56 (9) 6208 5161
+55 11 5092 3936
+55 11 5031 8850
Luton Luxembourg Oslo
Stansted Stockholm +44 1582 648077
+352 4211 3399
+47 6482 2174
+44 788 018 7919
+46 8 797 4911
Malpensa Munich
Palma Paris Prague Rome
Warsaw +39 346289 5453
+49 89 9781 1083
+34 971 492868
+33 1 4864 1069
+420 220 114-351
+39 06 6563 2052
+148 22 606 9919
North Europe
Amsterdam Brussels Dublin Gatwick London +31 20 649 8100
+31 20 648 4639
+32 2 720 6899
+353 (0) 944 6120
+44 1293 613627
+44 20 8562 3058
South and Central Europe
Basel (BBJ Rep)
+41 79 759 7428
Berlin
+49 173976 42337
Frankfurt +49 69-696 141280
+49 69 696 89407
Hanover
+49 511 972 7387
Istanbul +90 212 465 5121
112
Worldwide Fleet Support
Boeing Regional Representatives
Africa, India, Pakistan, Bangladesh and Middle East
Abu Dhabi (BBJ Rep)
+971 50 554 4945
Addis Ababa +251 11 6651189
Algiers
+213 665 19 2875
Amman
+962 79 754 1222
Cairo +20 2 418 3680
Casablanca +212 522 499 423
Dhaka
+880 2 58957641
Doha
+974 4010 9495
Dubai+97142182030
Jeddah Johannesburg
Karachi Luanda
Malabo
Mumbai Muscat Nairobi New Delhi
Tel Aviv
+966 12 685 5011
+27 11 390 1130
+92 21-9904 5363
+244 926 24 0870
+240 551 913 785
+91 22 2615 8091
+968 24518570
+254 20 642 2056
+91 981 143 9737
+972 3 971 1147
Asia-Pacific, Japan, and Korea
Bandar Seri Begawan
+673 2 332 094
Bangkok +66 2 137-6060
Hanoi +844-3872-5223
Manila +63 2 852 3273
Narita +81 476-30 3408
Okinawa
+818 0769 15505
Seoul
Singapore
Taipei Tokyo +82 (02) 2663 6540
+86 20 3606 8200
+65 6541-6074
+886 3-383 3023
+886 3 393 1040
+81 3 5756 8860
+81 3 5756-5077
Jinan Shanghai Shenzhen Xiamen
Ulaanbaatar
Urumqi
+86-531-8873-4643
+86-21 2233 5155
+86 755 2777 7602
+86 592 573-9225
+976 9 441 0103
+86 991 380-6838
China
Beijing (BBJ Rep)+86 137 0120 4812
Chengdu
+86 28 8572 2710
Guangzhou +86-20-3606 8200
Haikou +86 898 6575 6734
Hong Kong +9011 852 2747 8946
+852 9332 6072
Russia, Ukraine and Southwest Pacific
Almaty Ashgabat Auckland Baku
Brisbane Jakarta Kiev +7 727 356 0063
+993 12 23 45 87
+64 9 256 3981
+994 12 492 9027
+61 7 3622-5514
+62 21 5591 5028
+380 050 352 0370
Kuala Lumpur
+60 3 7846 2569
Melbourne +61 4 667 774 558
Moscow +7 495-937 3540
+7 495 363 6455
Sydney +61 2 9691 7418
Tashkent
+998 71 120 6572
Tyumen1-425-965-6138
113
BBJ 777
Heights, lengths, wingspan
■ BBJ 777-200LR / 200ER
■ BBJ 777-300ER
18.6m
(60 ft 11.5 in)
73.9m
(242 ft 4 in)
63.73 m
(209 ft 1 in)
64.8 m
(212 ft 7 in)
64.8 m
(212 ft 7 in)
114
Operators
Hanoi, Vietnam
Operators
BBJ MAX 8
Characteristics
Weights
Max Takeoff
Max Landing
Max Zero Fuel
Operating Empty
Interior Allowance
181,200 lb
152,800 lb
145,400 lb
110,000 lb
18,000 lb
82,191 kg
69,309 kg
65,952 kg
49,895 kg
8,165 kg
98 ft 6 in
11 ft 7 in
7 ft 1 in
1,025 ft2
30.02 m
3.53 m
2.16 m
95.23 m2
713 ft3
20.2 m3
Fuel
Capacity
10,420 gal
39,444 L
Range
8 Passengers
6,555 nmi
12,140 km
Cabin
Length
Width
Height
Cabin Area
BBJ MAX 8
Characteristics
Cargo
Volume
•• LEAP-1B engines.
•• Range with NBAA reserves.
•• Preliminary data.
Operators
ACM AIR CHARTER Thomas Minninger
BBJ2 - YD416 Managing Director
BBJ2 - YD419
Phone: +49 7229 3022 127
Fax: +49 7229 3022 251
E-mail:minninger@acm-air-charter.de
Thomas Galle
Director of Maintenance
Phone: +49 7229 3022 505
Fax: +49 7229 3022 501
E-mail:thomas.galle@acm-air-charter.de
Art Aviation Flugbetriebs GmbH Soren Napstad
BBJ1 - YG133 Director Flight Operations
Phone: +43 676 848155 124
E-mail:soren.napstad@artaviation.com
Bernhard Prokop
Accountable Manager
Phone: +43 1 532 21 69
E-mail:bernhard.prokop@artaviation.com
ATX Air Services Jim Barrow
13537 Heritage Parkway Director of Operations
Fort Worth, Texas 76177
Phone: 1-682-831-0055
E-mail:jimb@atxas.com
Rob Adsett
Director of Maintenance
Phone:1-682-831-0055
E-mail:roba@atxas.com
Avjet Corporation Timothy J. Burg
BBJ - YG079 BBJ Director of Maintenance
Phone:1-818-565-1038
Mobile:1-818-370-2122
Fax:1-818-565-1063
E-mail:bisav@sbcglobal.net
117
Operators
Bel Air Limited Lee Proudfood
BBJ - YG022/VP-BWR Chief Pilot
Peter Chapman
Director of Maintenance
Phone: +44 775 383 4825
Fax: +44 144-070 3466
E-mail:chpmptr@aol.com
Boeing Executive
Flight Operations Michael G. Wuebbling
BBJ - YG001, YG035 & YG036 Maintenance Manager
Phone:1-219-977-4933
Mobile:1-219-308-3971
Fax:1-219-944-3725
E-mail: michael.g.wuebbling@boeing.com
Mark A. Jackson
Chief Pilot
Phone:1-219-977-4905
Fax:1-219-944-3725
E-mail:mark.a.jackson2@boeing.com
Chartwell Scott Patterson
BBJ - YG017 Chief Pilot
Phone:1-818-557-0500
Fax:1-818-557-6516
E-mail:swp727@aol.com
Tom Indseth
Director of Maintenance
Phone:1-818-557-0500
E-mail:tindseth@aol.com
118
Operators
Clay Lacy Aviation Russ Borgnin
BBJ - YG037 Chief Pilot
Mobile:1-206-618-3749
E-mail:rborgnin@claylacy.com
Dale Baker
Director of Maintenance
Mobile:1-602-549-1049
E-mail:dbaker@claylacy.com
Costa Azzoura Ltd Robin Somerfield
BBJ - YG068 Chief Pilot
Phone: +44 771 757 1395
E-mail:robin.somerfield@btinternet.com
Doug Beckham
Director of Operations
Phone: +44 778 525 0965
E-mail:doug.beckham@gmail.com
Dubai Air Wing
BBJ - YG007/A6-HRS
BBJ2 - YD402/A6-MRM
Phone:
BBJ2 - YD412/A6-HEH
Fax:
BBJ2 - YD414/A6-MRS
Mobile:
737-800 - YR043/A6-FZZ
E-mail:
Chris McVicars
Chief Pilot
+971 4 208 1242
+971 4 224 4410
+971 5 0644 4827
mcvicars@daw.ae
747-400 VIP’s
RM167/A6-HRM
RM168/A6-MMM
Victor Ravi
RM852/A6-GGP Director of Engineering
RT102/A6-COM and Maintenance
Phone: +971 4 208 1300
Fax: +971 4 224 4622
Mobile: +971 5 045 08297
E-mail:ravi@daw.ae
119
Operators
EIE–Eagle, Inc. Bart Baxter
BBJ2 - YD409 Chief Pilot
Mobile:1-206-660-8195
UK Mobile: +44 750 095 4747
E-mail:bartbaxter@msn.com
Mike Fowler
Maintenance Manager
Phone: +44 127-968 1674
Mobile: +44 779-600 7444
Fax: +44 127-968 0209
E-mail: fowler133@yahoo.co.uk
Al Sichlinger
Aviation Manager
Phone:1-208-676-0134
Mobile:1-208-699-2273
E-mail:alsichl@intermaxnetworks.com
Fertitta Enterprises Ron Ray
F & L Aviation Managing Director of Aviation
BBJ - YG031 (Director of Flight)
Phone:1-954-647-8603
E-mail:ronray2001@aol.com
Victor Tataseo
Director of Maintenance
Phone:1-702-461-6501
E-mail:vtataseo@cox.net
First Virtual Air, LLC Brian Hazen
BBJ - YG128 Director of Maintenance
Phone:1-408-221-2604
E-mail:bhazen@siebel.org
120
Operators
FunAir Wayne Knittel
Director of Operations
Phone:1-305-891-0017
Fax:1-305-891-3874
E-mail:wayne@funairusa.com
Ed Case
Director of Maintenance
Phone:1-305-891-0017
E-mail:ed@funairusa.com
Global Jet BBJ - YG093, YG096, YG099, YG124
BBJ2 - YD404
Phone:
BBJ3 - YH307
E-mail:
767 VIP - VS825
Global Jet Austria Head Office Global Jet Luxembourg Head Office Nicolas Jaccard
BBJ Maintenance
Manager
+41 79 434 7176
nicolas.jaccard@globaljetlux.com
Phone: +43 1-533 96-30 314
E-mail: info@globaljetaustria.com
Phone: +352 49 80 89
E-mail: info@globaljetlux.com
Hyundai Joongho Choi
BBJ - YG119 & YG137 Deputy General Manager,
Flight Team
Phone: +82 10 5328 2675
Fax: +82 2 2064 0739
E-mail:joongho@hyundai.com
121
Operators
Jet Aviation Business Jets AG Ralph Ingold
BBJ - YG015 & YG118 Director Flight Operations
Phone: +41 58 158 8619
Fax: +41 58 158 8615
E-mail:ralph.ingold@jetaviation.ch
Patrick Schonenberger
Deputy Director Flight Operations
Phone: +41 58 158 8600
Fax: +41 58 158 8615
E-mail: Patrick.schoenenberger@jetaviation.ch
Martin Eibicht
Director of Technical Services
Phone: +41 58 158 8740
Fax: +41 58 158 8745
E-mail:martin.eibicht@jetaviation.ch
L Brands Inc Tim Stehle
BBJ - YG005 Director of Flight Operations
Phone:1-614-415-1800
4387 International Gateway
Fax: 1-614-415-1826
Columbus, Ohio
E-mail: tstehle@lb.com
43219
Dennis Curtin
Director of Maintenance
Phone:1-614-415-1800
Office Phone: 1-614-415-1842
Mobile:1-614-746-4053
Fax:1-614-415-1841
E-mail:dcurtin@lb.com
122
Operators
Lowa Corporation Kurt Luder
BBJ2 - YD406/VP-BZL Chief Pilot
Phone: +41 61 325 2020
Fax: +41 61 325 2242
E-mail:kurtluder@hispeed.ch
lowa@hispeed.ch
Jean-Marie Zuger
Chief Engineer
Phone: +41 58 158 4938
E-mail:zuger.jmy@orange.fr
jmyzuger@aol.com
Kevin Tumilty
Training Manager
Phone: +41 61 325 20 20
E-mail:kevin.tumilty@gmail.com
MGM Resorts International Dave Cox
BBJ - YG042 Director of Aviation
Phone:1-702-692-2262
Fax:1-702-736-6517
Mobile:1-702-244-0824
E-mail:dacox@mgmresorts.com
Richard McMillon
Manager of Fleet Reliablity
Phone: 1-702-692-2272
Mobile: 1-702-234-2602
Fax: 1-702-597-9653
E-mail:rmcmillon@mgmresorts.com
Mid East Jet, Inc. Capt. David E. Thomas
YG013, YG021 Vice President Operations
YD407
Mobile:1-808-783-5566
YH302
Fax:+96612-257-1643
E-mail:davidethomas@email.msn.com
Jawaid K. Ghoari
Director of Maintenance
Mobile: +966 503 737 568
E-mail:aghoaric514@rogers.com
123
Operators
National Air Services (NAS) Captain Khaled Al Hamdan
BBJ - YG080 Executive Director of Flight
BBJ - YG086 Operations
BBJ - YG087
Phone: +966217 1800 Ext: 1219
BBJ2 - YD403
Mobile: +966500168901
BBJ3 - YH306
E-mail: kalhamdan@nasjet.com
Web:www.nasjet.com
Khaled Al Hussein
Director of Maintenance
Mobile:+966507014735
E-mail:Kalhussein@nasjet.com
Orient Global Edan Oestreich
BBJ - YG011 Director of Operations
Mobile: +65 8127 9302
+66 8 6120 0413
E-mail:edan.oestreich@orientglobal.com
Michael Rupe
Director of Maintenance
Mobile: +65 (8127) 9306
E-mail:michael.rupe@orientglobal.com
Ian Barratt - Chief Pilot
Mobile: +65 8127 9304
E-mail:ian.barratt@orientglobal.com
Picton II Ltd. William Christophe
BBJ - YG006 Aviation Manager
Phone: +41 79 737 7000
E-mail:wchristophe@gmail.com
124
Operators
PRIVAJET Christian Weber
BBJ - YG038 General Manager
Phone: +356 2778 1559 Ext 444
Mobile: +33 6 08 21 43 23
E-mail:cweber@privajet.com
Jerome Franier
Commercial Director
Phone: +356 2778 1559 Ext 255
Mobile: +44 7879 118 775
E-mail:jfranier@privajet.com
PrivatAir S.A. - BBJ BBJ - YG064/HB-IIQ
BBJ - YG092/HB-JJA
Phone:
737-300 VIP - Fax:
PP875/HG-JJB
E-mail:
737-300 VIP PP874/HG-JJC
737-800 VIP -
YK133/D-APBB
Phone:
737-800 VIP -
Fax:
YJ935/D-APBC
E-mail:
737-800 VIP YJ936/D-APBD
757-200 VIP NA238/HB-JJD
Marc Monod
Flight Operations Manager
+41 22 9296 759
+41 22 9296 701
marcmonod@privatair.com
Dave Parkyn
Chief Operating Officer
+41 22 9296 740
+41 22 9296 749
daveparkyn@privatair.com
Royal Australian Air Force
Qantas Defense Services Tony Fraser
BBJ - YG072 & YG075 Program Manager
Phone: +61 2 6275 8511
E-mail:afraser@qantas.com.au
125
Operators
Ruffin Development Chase Loupee
BBJ - YG003 Chief Pilot
Mobile: 1-219-796-7690
E-mail:bbjpilot.chase@gmail.com
William Beard
Director of Maintenance
Phone:1-702-233-1737
Fax:1-702-233-1580
Mobile: 1-949-300-8182
E-mail:gexopr@gmail.com
Sands Aviation Paul Gillcrist
BBJ - YG016 Managing Director
BBJ - YG043
Phone: 1-702-414-5000
E-mail:paul.gillcrist@venetian.com
Doug Wilke
Director of Maintenance
Phone:1-702-414-5002
Mobile:1-702-545-7340
E-mail:doug.wilke@venetian.com
SAS Institute Inc. Kenneth Conner
BBJ - YG041 Director of Aviation
Phone:1-919-840-4230
Fax:1-919-840-4233
E-mail:ken.conner@sas.com
Craig Jones
Aviation Maintenance Manager
Phone: 1-919-840-4230 x 55538
Fax:1-919-840-4233
Mobile:1-919-271-8677
E-mail:craigk.jones@sas.com
126
Operators
Tunisair Capt. Mahmoud Cheikhrouhou
BBJ - YG030 VIP Flights Manager
Mobil: +216 71 700 192
E-mail:mahmoud.cheikhrouhou
@tunisair.com.tn
Tarek Ben Salem
Director of Maintenance
Mobil: +216 98 332412
E-mail:Tarek.BENSALEM
@tunisair.com.tn
Tutor-Saliba Corp. Chris Barkley
BBJ - YG070 Chief Pilot
Phone:1-818-904-9417
Fax:1-818-904-3421
E-mail:tscperini@yahoo.com
Kris Spurgin
Director of Maintenance
Phone:1-818-416-6261
Fax:1-818-904-3421
E-mail:tscperini@yahoo.com
127
BBJ 787
Heights, lengths, wingspan
■ BBJ 787-8
■ BBJ 787-9
16.3m
(53 ft 4 in)
16.9m
(55 ft 8 in)
62.8m
(206 ft 1 in)
56.7 m
(186 ft 1 in)
62.1 m
(203 ft 8 in)
60.1 m
(197 ft 4 in)
128
BBJ 777
Heights, lengths, wingspan
■ BBJ 777-200LR / 200ER
■ BBJ 777-300ER
18.6m
(60 ft 11.5 in)
73.9m
(242 ft 4 in)
63.73 m
(209 ft 1 in)
64.8 m
(212 ft 7 in)
64.8 m
(212 ft 7 in)
129
BBJ 747-8
Heights, lengths, wingspan
■ BBJ 747-8
19.5m
(64 ft 2 in)
76.4m
(250 ft 8 in)
68.5 m
(224 ft 7 in)
130
BBJ MAX
Heights, lengths, wingspan
■ BBJ MAX 8
■ BBJ MAX 9
12.5m
(41 ft 2 in)
42.1m
(138 ft 2 in)
39.5m
(129 ft 6 in)
35.91 m
(117 ft 10 in)
131
BBJ Family
Heights, lengths, wingspan
■ BBJ/BBJC
■ BBJ 2
■ BBJ 3
12.5m
(41 ft 2 in)
42.11m
(138 ft 2 in)
39.51m
(129 ft 6 in)
33.61m
(110 ft 4 in)
35.91 m
(117 ft 10 in)
132
About the
Photographer
Long Bach Nguyen is one of the few
photographers who enjoys the opportunity
to create stunning images from the desk
of his day job. As a professional pilot
based in Seattle, Long spends most of
his time crisscrossing the western United
States in a diverse group of aircraft. Flying
full time provides him the opportunity to
capture unusual views of the landscape,
spectacular weather formations, and other
fresh perspectives few photographers
ever experience. Long also provided
photographs for the 2013 and 2014/2015
Handbook and took the photographs
during the 2013 BBJ OOC. He will also be
photographing the 2014 OOC.
longbachnguyen.com
For More Information
Phone: 1-206-662-4300
Fax: 1-206-662-4330
E-mail: business.jets@boeing.com
Web: www.boeing.com/bbj
Copyright © 2014 Boeing. All rights reserved.
265153 08/14