Accepted Goods
DHL Freight accepts all permitted goods with exception of
Collection and delivery
No Access restriction to pick-up or delivery point is permitted.
certain classes of dangerous goods, livestock, money and/or
Special equipment, booking-in and time-window deliveries
valuables, jewelry, fur, art, antiques and tobacco products,
are not included in the basic freight rates.
on condition that all additional formalities are copmied with.
Applicable Law and Jurisdiction
The services are governed by the laws of the country where
Dangerous Goods
If the consignor offers hazardous goods for transportation, he
has to comply with all statutory rules and regulations. He is
the billing DHL entity has its domicile and the courts of such
responsible for the correct labeling, approved packaging,
country shall have exclusive jurisdiction to settle claims. Any
relevant transportation documents, shipper's statement and
local freight forwarding conditions of that country shall also
danger signs, in the required languages. The standard extra
apply. For the international transportation of goods by road,
charge for a shipment containing hazardous goods has to be
the provision of CMR (Convention on the Contract for the
determined by arrangement, and additional costs, such as
International Carriage of Goods by Road) shall apply, except
ferry or tunnel costs, may be added. Even if the shipment is
for article 24 and 26. Particular attention is drawn to the
sent from a non-ADR country, the consignor must adhere to
paragraphs below on Cash on Delivery and Delivery Against
all ADR-rules or in case of a sea-freight-voyage the IMDG-
Documents, for which DHL's liability follows exactly articles
Code regulations in addition to applicable national
11 and 21 of the CMR also for national transports. For
dangerous goods rules.
intermodal transports using rail, the General Terms and
Special statutory regulations absolutely prohibit the carriage
Conditions of Carriage for international Fraight Traffic by Rail
of the following classes of dangerous goods:
Class 1
(explosive substances and objects)
●
(GTC-CIM apply. Appendix B to the Convention concerning
International Carriage by Rail (COTIF 1999). For transport
●
Class 6.2
(dangerous and infectious substances)
contracts for dangerous goods, the applicable rules and
●
Class 7
(radioactive substances)
conditions of all involved countries apply
In addition, there are bans on the transportation of all
substances in Classes 4.1 and 5.2 that are subject to
Capacity Clause
If DHL is not able to provide the service at any given moment
temperature control, consignments under special route
as a result of supply shortage, DHL Freight will immediately
national regulations of the Transport of Dangerous Goods)
provide proof of this shortage but DHL Freight shall not be
and on Class 9 substances, UN numbers 2212, 2590, 2315,
obliged to provide services.
3152 and 3151
Cash On Delivery (COD)
COD is possible in limited countries. Delivery is exclusively
Delivery Against Documents (DAD)
Delivery will be effected only against receipt before delivery
effected against receipt of cash or a bank cheque which is
commences of the documents specified by the party that
payable to the party which places the transport order or to
that places the transport order. The party that places the
the party nominated by him. The party that places the
transport order assumes responsibility for the respective
transport order assumes responsibility for the respective
instructions to the consignee and for the respective written
instructions to DHL Freight. Furthermore the party which
instructions to DHL Freight. Furthermore the party which
places the transport is responsible for all costs resulting
places the transport order is responsible for all costs resulting
from, but not limited to, seizure, refusal of acceptance,
from, but not limited to, seizure, refusal of acceptance,
insolvency, or refusal to pay on the part of the consignee.
insolvency, or refusal to pay on the part of the consignee.
For the processing of such COD shipments a COD fee will
DHL Freight declines any liability resulting from the accuracy
be charged to the sender, or to the party which places the
of the contents or genuineness of documents received. For
transport order.
the processing of such DAD consignments, a document
permit pursuant to § 35 and Exhibit 1 GGVSEB (Germany
collection fee will be charged to the sender, or to the party
Claims and Claim Deadlines
Apparent damage, loss or shortage must be notified upon
delivery. Any non-apparent damage, loss or shortage must
be notified within 7 days after delivery
which places the transport order
Shippers Interest Insurance (SII)
To secure the value of your shipments during transport, we
Validity of Tariffs
Once an agreement is reached, the validity of the tariffs will
offer you the possibility to insure your goods. This Shipper
be extended to the expiry date stated on the tariff sheet of
Interests Insurance (SII) will cover for the lesser of the actual
this proposal. DHL Freight, however, retains the right of
repair or replacement costs, up to the insured value, in the
increasing the tariffs at any time by ten days advanced
event of any physical loss or damage to the shipment.
notice.
Shipment insurance covers physical cost compensation,
consequential costs are excluded.
Packaging
All goods must be adequately packed for transport, and able
Liability
For international road transportation, DHL is or shall be
to be dispatched if it is groupage cargo. The party which
deemed to be entitled to the limitations and exclusions of
unremorable way on the individual packages, necessary
liability provided by the provisions of CMR. For domestic
identification information so that the order can be processed
road transportations, the terms of the relevant national freight
in the required way. This information should include the
forwarders association shall apply to limit DHL's liability. In
consignee's address, marks, numbers, symbols for handling
absence of such terms, DHL's liability shall be deemed to be
and characteristics of the good. All identification information
limited by the CMR. However, nothing in these terms
must be spaced apart or otherwise clearly shown. Liability for
disapplies any mandatory provisions of domestic transport
damage resulting from inadequate packaging rests with the
law. DHL does not accept any liability for consequential
party, which places the transport order. If goods are not
losses and damages in addition to it's liability as set out
stackable due to improper packaging or otherwise, the paying
above.
weight will be calculated on the basis of the number of loading
places the transport order is required to show clearly in a
meters occupied in the truck.
Not Binding Offer
Our tariff proposal is not binding
Payment Term
Our standard payment terms are 30 days net from date
Documentation
In order that the order can be correctly processed, the party
of invoice and weekly invoicing. In case payments are not
that places the transport order is required to provide:
charge a Standard Interest Rate & Administration Fee.
received within the agreed payment term, DHL Freight will
- Printed labels according PDF procedure for groupage
shipments via DHL Euroconnect
- Transport order, duly completed
Temparature Sensitive & Perishable Goods
Such shipments can be accepted only by prior
- Copies of the commercial invoice if necessary
arrangement and at a surcharge.
- Export customs documents or other necessary
accompanying documents (if applicable).
The party which places the transport order is required to
Terms of Delivery
DHL Freight refers to the Incoterms, latest version.
advise addresses, marks, numbers, as well as the number,
type and contents of each individual package, the
characteristics of the goods and all other important
Transit-Times
The transit times shown in the timetables are given in good
information necessary for the orderly processing of the
faith, but do not constitute a transit time guarantee.
consignment. The party that places the transport order is
responsible for all consequences resulting from missing or
Termination of Agreement
incorrectly completed documentation. The completion of
If an agreement is reached both parties shall be entitled to
particular documents by DHL Freight will be separately
terminate this agreement at any time with 5 days written
invoiced.
notice.