NZQF NQ Ref
1273
Version
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National Certificate in Hospitality (Hotel Reservations) (Level 4)
Level
4
Credits
46
This qualification has been reviewed. The last date to meet the requirements is 31
December 2017.
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Certificate in Hotel
Reception (Level 4) [Ref: 2111]. People currently working towards this replaced
qualification may either complete the requirements by 31 December 2017 or transfer their
results to the replacement qualification.
After 31 December 2015 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Republished
Review
Republished
Review
Version
1
1
2
2
3
Date
January 2007
July 2007
December 2010
June 2013
January 2015
Last Date for Assessment
December 2012
December 2012
December 2017
December 2017
December 2017
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Email
ServiceIQ
SSB Code 9068
MoE Code 7176
0800 868 636
qualifications@serviceiq.org.nz
© New Zealand Qualifications Authority 2015
NZQF NQ Ref
1273
Version
3
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National Certificate in Hospitality (Hotel Reservations) (Level 4)
Level
4
Credits
46
Purpose
This qualification is a specialist qualification for reservationists who work in large hotels.
The Compulsory section of the qualification covers the knowledge and skills related to
applying problem solving techniques, providing a reservation service using a property
management system, maintaining a reservation service, and providing hospitality sales
and service opportunities to customers.
The Elective section of the qualification allows candidates to select standards from the
Business Operations and Development subfield or the Guest Services, Hospitality –
Generic, Hospitality – Specific Skills, and Service Sector – Management domains that are
relevant to their job roles.
The qualification can lead on from the National Certificate in Hospitality (Front Office)
(Level 3) with an optional strand in Hotel Systems [Ref: 0557], and can lead onto the
National Diploma in Hospitality (Operational Management) (Level 5) with strands in
Kitchen Management, Food and Beverage Management, Rooms Division Management,
and Functions Management [Ref: 1245].
Credit Range
Level 3 credits
Level 4 credits
Minimum totals
Compulsory
6
22
28
Elective
18
18
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
ServiceIQ
SSB Code 9068
MoE Code 7176
© New Zealand Qualifications Authority 2015
NZQF NQ Ref
1273
Version
3
Page 3 of 5
Summary of Requirements
• Compulsory standards
• Elective – A minimum of 18 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
9696
Apply problem-solving techniques
Service Sector > Hospitality > Guest Services
ID
Title
14413
26951
Provide a reservation service using a property
management system in a commercial hospitality
environment
Maintain a reservation service in a commercial
hospitality environment
Service Sector > Hospitality > Hospitality - Generic
ID
Title
21853
Provide hospitality sales and service opportunities to
customers
Credit
4
4
Level
Credit
4
10
4
8
Level
Credit
3
6
Elective
A minimum of 18 credits at Level 4
Field
Subfield
Domain
Business
Business Operations and
Development
Hospitality
Any
Service Sector
Service Sector Skills
ServiceIQ
SSB Code 9068
MoE Code 7176
Guest Services
Hospitality - Generic
Hospitality - Specific Skills
Service Sector Management
© New Zealand Qualifications Authority 2015
NZQF NQ Ref
1273
Version
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Transition Arrangements
Version 2
Version 2 was issued following review.
Changes to structure and content
• The credit total decreased from 117 to 46.
• An Elective section was added to the qualification.
• Standards 378, 1979, 9704, 11095, 11098, 11099, 11831, 12009, 14411, 14412,
14414, 14416, 14417, 14433, 14464, 14465, 14467, 14468, 14469, 16614, 21854, and
22339 were removed from the Compulsory section.
• Standard 26951 was added to the Compulsory section.
• The titles of standard 14413 and 21853 were updated.
• The level of standard 14413 increased from 3 to 4.
• The credit value of standard 21853 decreased from 8 to 6.
For detailed information see Review Summaries on the NZQA website.
People currently working towards programmes or courses leading to the award of version
1 of this qualification may either complete the requirements for that version or transfer to
this version.
Previous versions of the qualification
Version 1 of this qualification was republished in July 2007 to correct the Credit Range
table and the qualification’s credit total.
Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
The certificate will display the logos of NZQA, Service Skills Institute (ServiceIQ) and the
organisation that has been granted consent to assess against standards that meet the
requirements of the qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Code
Description
ServiceIQ
SSB Code 9068
MoE Code 7176
Description
© New Zealand Qualifications Authority 2015
NZQF NQ Ref
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Version
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DAS Classification
NZSCED
Code
Description
Code
Description
310
Service Sector > Hospitality
110101
Food, Hospitality and Personal
Services > Food and Hospitality
> Hospitality
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Accredited providers
and Industry Training Organisations assessing against standards must engage with the moderation system
that applies to those standards. Accreditation requirements and the moderation system are outlined in the
associated Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
MoE Code 7176
© New Zealand Qualifications Authority 2015