PEOPLE, PASSION
and PURPOSE
Volunteer
Task Force
Established 1970
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Volunteer Task Force
Established 1970
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3
Contents
Introduction
Copyright © Volunteer Task Force Inc. 2010
This book is copyright. Apart from any fair dealing for the purpose of private
study, research, criticism or review, as permitted under the Copyright
Act 1968, no part may be reproduced by any process without written
permission. Enquiries should be made to the publisher. The moral right of
the author has been asserted.
First published in 2010 by:
Volunteer Task Force Inc.
PO Box 562
Mt Hawthorn WA 6915
Tel: 9318 5700
Email: info@volunteertaskforce.org.au
Website: www.volunteertaskforce.org.au
Acknowledgments
Our thanks go to:
Home and Community Care for their ongoing funding and support
Lotterywest for their financial support over the years and particularly in
supporting the compilation of this document
Julie Parsons for the artwork, research and compilation of the time line
Kath Snell for compiling and desktop publishing
Jan Knight, Flying Edits, for editing
John and Sandra Penrose and Graham Chapman for sharing their
knowledge and memories that have helped shape this book
All the staff, volunteers and partners of Volunteer Task Force since its
inception; here’s to those who are mentioned and those who are not.
Printed on 100% Recycled Paper
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6
Chapter 1 People
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Chapter 2 Passion
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Chapter 3 Purpose
34
Introduction
A Word from the Chair
The returns on forty years of investment in
Volunteer Task Force made by individuals, together
with the funds supplied by various sources, are
testimony to the power of the vision, commitment
and enthusiasm of John and Sandra Penrose and
all those who have followed them.
If a person ever wanted to explore the motivations
of those who assist others, this book is one to
read. This is the story of two people investing in
others and for others, and in so doing, producing
an amazing return on that investment for our
community over a period of forty years.
It is a privilege to be part of this organisation.
When John and Sandra Penrose started this
organisation forty years ago, did the vision
of the future that they held for their fledgling
organisation look anything like today’s Volunteer
Task Force? This publication clearly shows that
the commitment and enthusiasm that drove John
and Sandra was infectious and influenced all those
who followed after, to make Volunteer Task Force
what it is today.
Judy Gallagher, Chairperson
It is a pleasure to be involved with Volunteer Task
Force as we celebrate the important milestone of
forty years of delivering support to the community.
This celebration has brought time for reflection
about our organisation. I realise how fortunate
we have been to have such dedicated staff and
volunteers to support services to clients.
Volunteer Task Force started from very humble
beginnings. I add my thanks to our founders Drs
John and Sandra Penrose for their foresight and
dedication. It is a delight to still have contact with
them and to have their support and belief in our
current direction.
These services have been provided from our four
service outlets across the metropolitan area.
My thanks go to the many volunteers and staff that
have supported and developed this organisation
over the last forty years. VTF has benefited from
the endeavours of many talented people. Their
work places VTF in a strong position for the future.
As the organisation has responded to its changing
environment and the baton has passed from one
generation to the next, so the structures and
processes have also changed.
Our community can be proud of the work that is
done by the volunteers and staff of Volunteer Task
Force (VTF).In the past and present, they worked
to assist many including frail older people and
people with disabilities to live successfully in their
own homes.
That people care enough to commit their time and
skills to make our community a better place for all
of us is an inescapable theme of this book.
In a world where return on investment is seen as
the highly desirable end-product if it is in dollars,
it is easy to forget that investment in social
capital can also reap massive rewards when that
investment is carefully managed.
Welcome
This publication celebrates the endeavours of
many at Volunteer Task Force to uphold the
independence, well-being and quality of life for
those in need.
In 2010 we continue to have the very valuable
support of the Home and Community Care (HACC)
program through the WA Health Department and
strong support from Lotterywest. The growth of
Volunteer Task Force over the years has meant
we are now providing more services to more
clients with more staff and more volunteers. In the
financial year 2009–2010 we have provided 55,941
hours of service and 53,305 trips to 5662 clients
with 64 staff and an incredible 569 volunteers.
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I hope you enjoy reading some of the insights into
forty years of service delivery from Volunteer Task
Force.
Diedre Timms, CEO
7
Forty Years with
Volunteer Task Force
first year, with volunteers from six local Churches of
Christ congregations. Our administrative centre was
a desk in our living room and the budget was zero,
greatly simplifying accounting.
I would like to speak for a few minutes on the
origins of VTF and on its development over forty
years.
In about 1968 in London, Sandra and I were part of
an organisation called ‘Task Force’. Sixties London
was a great time to be in your twenties and a
visiting student but not necessarily a great time to
be an elderly Londoner trying to cope with massive
social changes and often decaying living conditions.
Our Anglican church had a group of 20-somethings
who were interior decorating specialists. Task
Force, with a large number of centres in London
boroughs, would find a person in need and organise
and specify the apartment make-over plans. Our
volunteer group would go in and do two things.
Firstly, we would make sure that the client was
happy with the presence of our group, and with
the work being done, and secondly, we would
make over the property, often taking three or four
weekends for the work.
Three years on, with Task Force steadily expanding,
operating from home was proving difficult.
We scraped enough funding together for our
first part-time worker and set up on a desk in the
Christian Welfare Centre. Around this time, too,
we shanghaied my old National Service mate Ian
Porter as our honorary auditor. Ian bullied us over
a number of years into an adequately businesslike way of handling and reporting our finances.
Ian’s role reflects those of a number of business
and professional people who supported us with
everything from motor vehicles to legal advice.
Then, too, came our first full-time worker, Graham
Chapman, and accommodation in a separate rented
site, then our own site funded by Lotterywest and
steady expansion there and at Fremantle.
It seemed to Sandra and I that a variant of London
Task Force could well have a role in Perth, and in
1969, back here, we sought the views of the late
George Smith, Director of the then Christian Welfare
Centre run by Churches of Christ.
George was supportive and in 1970 we began our
Around this time we first met Antony Steen,
the founder of London Task Force and now a
Conservative MP and a contender for the post of
longest serving member of the House of Commons.
Tony has been a considerable support for our Task
Force over many years.
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Celebrating 40 years of Community Service
Around this time too, we changed our name from
Task Force to Volunteer Task Force. This came
about in interesting way, which shows our lack of
sophistication in the ways of the world at this time.
Task Force was registered as a business name
Australia-wide. The change and registration to VTF
had the advantage of emphasising the role of the
volunteer. Later, when the business Task Force
went bust we registered both names.
sustained for all this time. Working with Julie
Parsons (researcher) on the history document
has caused me to muse and wonder – “which era,
which period, has seen VTF at its most vigorous,
most imaginative and most creative?” I suspect
that it is, in fact, the period we are now in. The
current VTF community is to be complimented
for its stewardship of this enterprise. The health
and vigour of VTF at its 40th is, for all of us but
particularly for those of us from the early days, the
best possible birthday present.
It seems to me that the forty years of VTF have
been like a relay race, with individuals and teams
of people picking up the baton, running with it for
some years, sometimes many, and then handing
it on. It is a tribute to the many volunteers, staff,
Board and supporters that our relay race has been
Speech by John Penrose, VTF founder on 14 May
2010 at the ‘Breakfast on Loftus’ celebration.
9
Chapter 1 People
numbers were unfortunately not recorded. We do
know that in 1996–97, volunteer numbers were
at seventy, a tenth of what they were twenty years
earlier. However, the staffing and the balance
at VTF had changed with more staff on board.
In the 2000s, volunteer numbers have been
steadily growing again. Staff and volunteers of the
organisation are still its primary asset, working
together to achieve the goals and purpose of the
organisation and supporting the client base.
What would Volunteer Task Force be without
its people? It would not have survived the past
40 years. In fact, it would never have started
without the dreams, goals and determination of its
founders. The volunteers and staff who have run
with the baton since foundation have also carried
the fundamental aspirations and values of the
organisation.
It is no coincidence that the people of this
organisation own the first chapter of this book.
VTF values and appreciates its people, whose
continued devotion and commitment are still
found in today’s team.
The 1970s – birth and the
early years
Task Force, as it was then called, was established
under the leadership of John and Sandra Penrose
from their front room of their home in Trigg in
1970. As John says in the introduction, they had
experienced the idea in London and brought it
back and planted it in Perth soil, where it began to
grow.
Due to the limited nature of print, it is impossible
to name every staff member and volunteer that
has ever come through the VTF doors. There have
been literally thousands. However, VTF thanks
everyone who has contributed. Below is a small
selection of people who have made significant
contributions to VTF – their names have been
highlighted in our documentation and in our
memories.
In that first year of operation, Task Force operated
for 42 weeks with 60 volunteers and completed
104 jobs.
Over the years the ebbs and flows of the volunteer
work force has been a constant focus for VTF.
Volunteers have always helped to provide services,
particularly in the early years when staff numbers
were markedly lower.
Throughout the 1970s and 1980s our records
show that volunteer numbers were healthy.
Throughout much of the 1990s, volunteer
In 1972 Lee Eaton was taken on as a part-time
organiser. The first Executive Committee was
established with founder John Penrose, then a
lecturer in physics at Western Australia Institute
of Technology (W.A.I.T.) as Chairperson alongside
three committee members.
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meant business. New ideas and determined young
people were creating a successful community
service provider.
1973 saw Graham Chapman join the team; Graham
was to make a huge impact on the development
of VTF. Graham ‘Chappie’ came from Wembley
Downs Churches of Christ where many of the
volunteers of the time were recruited. He took the
role as part-time organiser; John Penrose was still
Chairperson.
1976 saw a switch around of staff; Chappie left at
the end of the year to return to full-time studies
and to later do a research project for VTF. John
Penrose stepped out of the role of Chairperson
and was replaced by Lee Eaton, former organiser.
John Stansfield produced a survey of related
British programs as a possible model for further
expansion within VTF.
By the following year the organiser role demanded
a full-time position and Chappie gave up working
as a minister and put his Social Science studies on
hold to step into the full-time role.
Another part-time position was added and Ivan
Head took the role.
The rest of the 1970s saw a number of other
people take the role of organiser, including Peter
Kellet, Dave Cromak, Colleen Szardo and Brenda
Gosman. Lee Eaton continued his reign as
Chairperson until the end of the 1970s and John
Penrose took a year out to work overseas.
In 1975 a Public Relations Officer was appointed.
Constitutions were prepared by the shared
Chairpersons John Penrose and Greg McIntyre
for the metro group of VTF and the newly formed
Bunbury group. Unfortunately, there is very little
information about the Bunbury group. The Council
(later known as the Board) began to meet monthly
and subcommittees were created to initiate new
projects. This was the start of an organisation that
In 1979, Sir George Bedbrook, well known
orthopaedic surgeon, became Patron and Ian
Stewart was Treasurer. Ian put in place some
internal structural changes to give faster quality
services to clients.
The 1980s – growth spurt
The decade was off to a good start with VTF
owning its own premises during 1981 with the
generous support of Lotteries Commission funds
of $65,000. The new ‘home’ was 194 Loftus St,
North Perth. This would be home for quite some
time. Plans are in place to move head office to
a bigger, more suitable location in 2011 but VTF
will continue to operate gardening services from
Loftus St.
As VTF welcomed in the 1980s volunteer numbers
were soaring with 250 individual volunteers and
64 gardening groups. (The exact numbers within
groups are unavailable).
Seeing in the 1980s was previous Treasurer Ian
Stewart as Chairperson. Honorary Auditor Ian
Porter began his five years of voluntary auditing.
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mention as he ended up staying at VTF until 2005.
His reputation is astounding. He is remembered
with a smile, a tale and a fond memory. He ended
up as home handyman and, by all accounts, had
a great rapport with the clients, the staff and
volunteers. One of the clients had this to say about
George in his special retirement brochure:
The same year, 1981, saw the return of John
Penrose as Chairperson of the Council.
During the 1980s VTF saw a number of dedicated
staff in the role of VTF organiser, administration
staff and mobile workshop coordinator, including,
in chronological order, Norma Finnigan, Linda
Hogan, Glen Sorenson, Rosetta Abatematteo, Lindy
Godfrey, Mike Farr, Sue Bonin, Joan Denness,
Trish Cowcher, John Vollrath, George Simms, Joan
Eveline, Jan Knight, Judy Parker, Eric de Weid,
Joanna Brewster, Mike King, Mary Butterworth,
Glenys Monotti and Mike Winchester.
“I knew when you came to help about four years
ago that what you did came from the heart,
therefore it radiates from you and so I have always
enjoyed our quick talks and a cuppa before you
moved off to the next person.”
By the early 1990s John Penrose left his position
and the committee, with William Ross as Chair. The
Council was replaced by a management committee
of 10 people and a business plan was formulated
by management. It was a time of change and
Lindy Godfrey headed off to London to learn from
London Task Force (then called Pensioners Link).
The VTF offices in North Perth and Fremantle
were computerised. VTF was developing into an
important community service provider.
In 1983 Clair Higginson was Vice Chairperson and
deserves particular mention as she went on to
become the first female Chairperson of VTF in 1984.
In 1983 VTF was supported by 58 volunteer groups
in total, representing 14 churches, six schools, two
boys brigade groups, five community youth support
schemes, 25 service clubs and six miscellaneous
groups.
In the mid 1980s Sandra Penrose successfully
negotiated with the London Task Force (which
had first inspired the Penroses) for funds for a
workshop trailer.
By 1985 VTF’s staff was up to seven and for
the next few years staff turnover was high and
volunteers stepped up to keep things moving along.
Richard Hockey took the role of Chair in 1987 with
John Penrose still on the Council. This year saw
the staff more stable and this was reflected in the
success of the organisation.
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In 1989–90 George Wakelin started as mobile
workshop coordinator. George deserves a special
13
George Wakelin
The 1990s – Steady growth
They stand out from the crowd, they bring with
them a lifelong devotion to the organisation.
Where would VTF be without Zelie’s weekly
jokes in the office? Thanks go to both of these
volunteers for their phenomenal contribution. Gary
has been with us since the late 1970s and Zelie
since the 1980s.
Some of the 1980s staff and volunteers overflowed
into the 1990s. By 1991–1992 there were three
full-time and four part-time staff members with
Coordinators Lindy Godfrey, Mike Winchester and
George Wakelin taking the reins. The Chairperson
was William Ross. Later that year Lindy left the
organisation and our Patron Sir George Bedbrook,
OBE, passed away.
“I think they [VTF] do a very good job, the way
they help people all the time. I like to meet people
and get to know them through the work I do. I
have seen a lot of changes over the years and in
lots of ways I think they have been for the better,
they make a difference. The changes have helped
things run smoothly and the staff are very nice.
They appreciate my jokes! (laughs) I have been
here well over 20 years and it’s been a very big
part of my life, it’s given me something to do that I
have really enjoyed and hopefully I can keep doing
it for a while yet.” Zelie Farmer, October 2010
Coordinators across the 1990s also included
Mary Butterworth, Karen Lavin, Christina Young
supported by Margaret Knight. Ian Stewart was
Chair in 1992–1993.
In the mid 1990s VTF was up to 10 staff with
North Perth and Fremantle having separate
Coordinators, Pamela Coates and Marty
Butterworth, respectively.
The management committee assisted staff to
develop a business plan with changes to the pay
and conditions for staff.
It was 1998–1999 that Sara Lee donated VTF
shirts to volunteers and staff. Clients could then
identify VTF members. Branded gardening shirts
have been in place ever since.
Links with the British organisation were still strong
and manager Pamela Coates went to London as an
exchange worker in 1997–1998.
The 2000s – Moving into the
New Millennium
Under Andrew’s guidance a three-year strategic
plan was put in place by the Board, and this style
of strategic planning is still followed today.
In 1999–2000 Thao Nguyen, a Curtin University
student, brought VTF into the new millennium and
introduced VTF to the virtual world by designing
our first website. VTF was becoming more
formalised with the Board attending governance
training to better realise their responsibilities and
liabilities. The Board was researching different
governance models and commenced changes
in approach. The then coordinator Sian Owen
went to Japan to compare age care agencies with
VTF. From this she brought to light concerns
about the use of jargon in the sector and clients’
understanding of it.
In 2004 George Wakelin retired after nearly sixteen
years of service. He made a huge contribution to
VTF and the Perth community.
In 2004 volunteers Jim and Wanda Bennett
received recognition from the Office of Seniors
Interest. Jim and Wanda are still with VTF today.
They undertake volunteer gardening twice a week
at North Perth and Belmont depots and are key
members of our volunteer community.
In 2006 volunteer numbers were at 168.The need
to market and promote the organisation and target
potential volunteers as well as look after, retain and
train current volunteers was realised. The role of
Manager of Volunteers and Business Development
was created and filled by a previous volunteer with
a background in marketing. Staff numbers were at
38 at this point. Student volunteering via schools
became a focus again as did targeting other
groups that were potential volunteers, for example,
church groups, social groups and corporates. Over
the next couple of years, corporate volunteering
and weekend volunteering grew.
As VTF entered the new millennium Christa Riegler
had taken the role of CEO and remained with
VTF until 2006, heading up some fundamental
developments for the organisation. By 2006, staff
numbers had reached almost 35 and VTF’s annual
funding level was $1.2 million. Christa established
a new base in Belmont, VTF’s third service outlet
following North Perth and Wanneroo.
Centrelink put in place requirements that over
55 year olds participate in 30 hours per fortnight
of community work. This meant that in the early
2000s the greatest number of volunteers were
coming from this age group.
In 1998–1999, long serving volunteers Gary
Brooker and Zelie Farmer were made life members
of VTF. Both of these volunteers are still with VTF.
Gary works tirelessly as part of the gardening
team. He is the only volunteer who often stays
behind to work on VTF’s own garden in Loftus
St. Zelie is a social support volunteer and is also
employed by VTF as a domestic support worker. It
is people like Gary and Zelie that make VTF special.
In 2003 Andrew Koo joined VTF as Chairperson.
Andrew was a key member and figurehead of VTF
for the next six years and worked closely with
Christa and later with Diedre Timms who took over
the role of General Manager in 2007.
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15
Schering-Plough Corporate Group.
The programs turned out to be a huge success
for VTF, reaching teachers, parents and students
and introducing many more young people to the
benefits of volunteering.
The oldest volunteer in 2006 was Jack Ross at 81
years old (still with us today and now 85 years
old) and the youngest was just 14.
The City of Belmont supported VTF by partnering
and helping with accommodation. A small building
in Ascot was leased and gardening services were
delivered from there with a dedicated group
comprising a staff member and volunteers.
At this time, newspaper and radio coverage
increased and the VTF profile was beginning to lift,
helped by two American submarine teams who
contributed to VTF gardening service while docked
in Fremantle.
With a focus on volunteering, volunteer numbers
were up to 272 in 2007.
Bi-monthly newsletters were re-launched to keep
the teams informed. The Community Service
Program which made it compulsory for all
students in public schools to complete 20 hours of
community service before they graduated year 12,
was rolled out. After a successful pilot program at
VTF, there was strong interest from the schools.
Judy brought sound knowledge and experience of
the aged care and community sector and remains
in the role of Chair today.
Following Christa Riegler’s resignation in 2006,
Darren Johnson, then Services Manager, stepped
in and acted as General Manager for a few months
before Diedre Timms joined the VTF team in 2007
as General Manager. Diedre brought with her a
wealth of experience from the community sector.
Diedre would head up the next few years to the
present of major change, growth and development
at VTF. Andrew Koo continued as Chair.
In 2009 volunteer numbers, despite the challenges
of recruiting, had increased slightly to 479. Group
volunteering has very much made a comeback.
In 2010 volunteer numbers are at 569 and the
staff number is at 64. This year sees VTF stronger
than ever in terms of contract from HACC and staff
numbers. VTF has the benefit of a solid, skilled
and experienced management team and Board
and an excellent team of competent, capable
and devoted staff. Volunteer numbers continue
to grow. VTF continues to diversify into different
markets to keep the openings for volunteers and
to ensure steady volunteer numbers and support
to clients. VTF continues to promote the benefits
of volunteering and can be seen at community
events across the Perth metro area, in partnership
with local government authorities and universities.
VTF speaks at community groups, schools,
rehabilitation groups, women’s motivational
groups and benefits from volunteer groups as
diverse as hen parties to church groups, school
groups to birthday celebration teams, corporate
groups to friendship groups.
Diedre successfully tendered for the transport
program which instantly doubled the size of
VTF’s contract with HACC. She headed up the
research for the transport program and is currently
overseeing a new computer system as well as
considerable work to re-house VTF’s head office.
A fourth service outlet was opened in Safety Bay.
VTF continues to grow.
By 2008 volunteer numbers had risen to 468.
A finance manager was appointed along with a
further client services manager, in line with the
transport contract. The need for support in the
volunteer area was recognised and a volunteer
support officer was appointed to help in the
growing volunteer area. A buoyant employment
market led to volunteers donating less time.
As well as a continuing partnership with schools,
VTF also focused on corporate and church groups
to keep up its volunteer numbers and hours of
delivery.
American marines docked in Fremantle helped VTF
gardening service.
VTF works closely with Volunteering WA to
work with education support students, and with
Polytechnic West to encourage recent migrants to
gain skills and learn about the community and the
WA work force.
Andrew Koo left VTF in 2008, with many thanks
from all who had worked with him. Judy Gallagher,
previous Deputy Chairperson, took the role of
Chair.
16
17
Staff and volunteer training, flexible working
arrangements, rewards, recognition, events,
awards and opportunities to act up are some of the
ways VTF employs to retain a positive work force.
Events and celebrations
During National Volunteer Week in May, VTF
celebrates with Breakfast in the Shed. Awards
are given to long serving volunteers and staff,
the Minister speaks and VTF chairperson and
general manager recognise and thank volunteers
and staff. This has been occurring for many
years, but in recent years it has changed location
to accommodate a growing number of staff
and volunteers. The event was too big for the
shed, reflecting VTF’s growth, and it was placed
in alternative venues on Loftus St, the Loftus
Community Centre and the Town of Vincent
offices. More recently it has been known as
‘Breakfast on Loftus’.
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As VTF moves forward into 2011 and beyond,
the people of VTF remain its main asset. Creating
clever and thoughtful ways of recruiting and
retaining the right people as staff and volunteers is
a major goal of the Board and management team.
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VTF hosts a volunteer and staff celebration for
Christmas, where everyone is rewarded for their
services during the year with a Christmas lunch,
bowling and a gift.
VTF puts volunteers forward for PR stories and
often gains coverage in the local area. Jack Ross,
currently our oldest volunteer, was recognised
with his own bus billboard in 2008.
VTF organises ‘Christmas in July’ BBQs at each of
the depots and also organises BBQs bi-monthly
when none of the above events are in place.
It appears that volunteers have always been
recognised over the years with camaraderie and
mate-ship and have always been nominated for
awards.
Rewards and recognition
Appreciating volunteers has been crucial in the
running, operations, growth and success of
Volunteer Task Force. 1975 saw the first award
win with the Jaycees ‘Better Community Award’.
Since then volunteers and the organisation as a
whole have been put forward for a wide spectrum
of awards.
Records show that to date in the 2000s, VTF
has won six awards including ‘Strengthening
Volunteering’ at the 2006 and 2008 Community
Service Industry Awards plus the ‘Belmont Small
Business Award’ for training.
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Internally, Volunteer Task Force recognises and
rewards volunteers on a regular basis with long
service awards and certificates of appreciation.
VTF also nominates for local community awards,
and with our own ‘Thank you’s’ at events.
Birthday cards are sent to volunteers and cards
for sympathy, illness and tough times, a simple
reminder of how much volunteers are cared about
and valued.
VTF also recognises volunteers at our Kings Park
picnic on 5 December for International Volunteer
Day with appreciation certificates. This catered
picnic is a chance to socialise, relax, enjoy and
appreciate the value of volunteers.
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18
for VTF
VTF has received merit awards and been a finalist
and runner up in a range of awards including
‘Volunteer of the Year Award Aged Care Services
WA 2010’.
19
What does VTF mean to the
clients?
The focus of VTF has always been to support
those who need it in the community. When asked,
John Penrose commented that they started the
organisation following their time in London and
their work with London Task Force. When he and
his wife Sandra returned to Perth, they spoke to
their church about starting something similar here
in Perth. The church agreed there was certainly a
need for a similar organisation in the community.
VTF provides volunteers with a daily lunch
allowance and reimbursement for travel while
volunteering. Gardening shirts, hats, gloves and
sunscreen are supplied for gardening volunteers.
VTF realises that sometimes recognition can be as
simple as ‘Thank you for your help today’.
Life Members
Over the years the client groups have changed to
a degree with VTF still supporting the frail elderly
and younger people with a disability. Other groups
that do not fit into this eligibility criteria are now
supported elsewhere.
VTF has awarded the privilege of Life Membership
to a number of staff and volunteers in recognition
of their service to the organisation. They have
shown extraordinary commitment and devotion
to VTF. A life member is entitled to attend general
meetings.
In the 1976 Annual Report, Graham Chapman,
Chairperson, had this to say about the clients:
“Our volunteers have worked with people from all
over Perth. There are two situations, however, that
come to mind when I consider our clients. One is
the situation of elderly people who are on their own
and can’t cope with tasks around the house; the
other is the young single mother who is trying to
establish a home for herself and her children. There
are, of course, many other situations into which
VTF workers go. In all these situations a concern for
the needs of the person is vital. Many of our clients
have been through difficult times, divorce, death or
accident, and they need support in order to cope
with life. It gives me great heart when clients let us
know of the kindness and concern of our workers.”
VTF Life Members: Gary Brooker,
Graham Chapman, Lee Eaton, Peg Eaton,
Zelie Farmer, Margritt Farr, Win Froude,
Lindy Godfrey, Claire Higginson, Brenda Hockey,
Harry Jackson, Arthur Mettraux, John Penrose,
Jean Perry, Ian Porter, Sue Ralph, Jean Ramsden,
John Stansfield, Pat Stephen and Ian Stewart.
20
21
much in demand. In the financial year 2009–2010
VTF supported over 5600 clients.
In 1984 the heart of the organisation was still
very much in the same place. The Annual Report
touches on this in ‘The People We Help’:
As has always been the case, clients are still
the main focus. From the comments below, the
services continue to be required and very much
appreciated.
“All of us at VTF are aware of the courage, the
frustrations and the despair of the people being
assisted by the organisation. These people, for
reasons often beyond their control, are forced to
live below the poverty line and with very limited
resources. They are in a vulnerable position in our
community. It is a pleasure to be able to help them
maintain their independence and dignity.”
Ms F from North Perth. “A special note to the
North Perth VTF for without their gardening
assistance I would be unable to stay in my home
of 13 years. I don’t have a big garden but an
important part of my day is spent there dreaming
and planning, sometimes even a little weeding.
The hedge pruning etc is beyond my capabilities
and the happy, giving attitude of VTF is without
parallel. I am always so delighted at the results
and walk around the garden feasting my eyes on
the great improvement.”
In 2000–2001, the Annual Report states that
clients are surveyed randomly each month
and more formally once a year to gauge client
satisfaction. Below are some of the comments
received that year:
“Thanks is not enough to say to all those
wonderful helpers!”
Miss D from Wanneroo. “A family member was
able to join us for Christmas only because of your
transport. Her sudden death was comforted by the
thought that we had been able to enjoy this special
time together..... I am so relieved that I do not have
the anxiety of how to get there (hospital) and back.
Again my thanks and best wishes.”
“The spirit of these people was very unique.
They’ve made my very sad day into a happy one.
Thank you!”
“It’s a pity that there are not more people like
you. I have been using your transport for over
ten years, and I can always depend on your kind
and caring service and always think of you with
gratitude.”
Ms C from Belmont. “They take so much care it’s
as if it’s their own garden. Many thanks to all the
Belmont team”.
Ms C from Hilton. “I have shoulder problems
which have improved since following the
Heartmoves exercises I was introduced to through
Step in to Life”.
Mrs D from Belmont. “Good job as always, I don’t
know what I would do without you. Keep up the
excellent work.”
The people of VTF are not only its backbone, but
its heart and soul. VTF has been blessed to attract
the right people at the right time and this has
led to where the organization is today. As John
Penrose says in his opening speech, if someone
were to ask which has been the most exciting time
for VTF, he would have to say, “Right now”.
It is with focus and passion that VTF moves
forward and embraces the changes of the future.
Mrs B from Wembley Downs. “We couldn’t
manage without your teams as our home is ¼
acre. We do want to stay in Wembley Downs as
long as we can. Thank you so much again.”
Now, in 2010 the clients fall within HACC eligibility
criteria and the feedback from clients very much
indicates that the services are certainly needed.
The number of clients that VTF now supports
reflects the need in the community. Referrals are
coming through daily and the services are very
Mr B of Cloverdale passed away. His son said
“Thanks to everyone at VTF for all the help you
gave my father. Our family is very grateful and
appreciative of the commitment from you all.”
22
23
Chapter 2 Passion
How we came to be
The demand on the organisation to raise funds
in 1978–1979 meant there was less focus on
developing the volunteer team at that time.
In order to refocus on volunteer roles, in 1979 VTF
Council members and paid staff went out on job
visits to provide feedback on how best to utilise
volunteers. The result was that a weekend camp
for group leaders was planned.
Originally known as ‘Task Force’, the organisation
changed its name to Volunteer Task Force in 1974
and made way for its incorporation status. It was
the start of an organisation whose principles
would remain fundamentally unchanged for the
next forty years. And yet, this organisation would
grow into something that has had a hugely positive
impact on the Perth community.
In 1980, the projects of ‘Helping Juvenile
offenders’ and ‘Working with the Community
Youth Support Scheme’ were seen as valuable
achievements for VTF.
From those humble beginnings, VTF now helps
over 5500 clients a year with services (based on
Annual Report 2009–2010).
In 1982 another initiative was still working for
VTF volunteer numbers and hours. The Children’s
Court continued to direct young people to perform
VTF duties and by 1984 adult offenders were part
of the Community Welfare Community Services
program and required to do volunteer work.
The role of the volunteers in the organisation has
always been fundamental to its success. One of
its aims is to ensure that the community focus
includes volunteering, recognises its benefits
and promotes the role of volunteering in our
community.
VTF’s focus on reading the market and targeting
available groups has continued over the years.
When the employment market changes, so too
does the volunteer market. When unemployment
is high, there are usually more volunteers and vice
versa. VTF has always had to be a step ahead.
In later years the focus has been on corporate,
school and church groups along with rehabilitation
agencies, job seekers and a healthy relationship
with Volunteering Western Australia (VWA).
What VTF is about
From the very start, volunteers were vital. In fact,
at the very start, volunteers were the organisation.
There was not a paid worker until 1972.
In the early days the organisation was very much
dependent on church groups and youth groups
to provide willing hands. By 1978 VTF was
coordinating 50 groups from churches, schools,
service clubs, the Commonwealth Youth Support
Scheme, Heathcote Hospital and the Scouts.
24
25
This has allowed VTF to work closely on projects.
Some of the VWA projects have meant VTF
work closely with younger students, some with
disabilities or learning support needs. VTF has also
worked on Culturally and Linguistically Diverse
(CALD) programs and opened up opportunities for
people with a disability.
• gives the corporate team a hands-on, team
building experience
In the early 2000s Centrelink provided the greatest
number of volunteers. In the corporate sector
volunteering was beginning to grow and attracted
the likes of the Royal Automobile Club and the
Body Shop.
Given the success of the corporate program,
VTF targeted other groups, for example, church,
community and social groups. VTF now enjoys
the services of a number of church groups and
the occasional social group, mainly for Saturday
gardening volunteering.
• allows people to understand what a community
organisation can achieve
• opens eyes to the value of volunteering and
community work.
In 2002 corporate volunteering saw Woodside
Energy volunteering for VTF. This style of
volunteering would continue throughout the 2000s
and companies including BP, ANZ, ScheringPlough, Westpac, Sensis, Esanda, GE Oil and Gas,
and Galvin Engineering have volunteered with VTF
to provide services in the community.
Student volunteering
As far back as 1973 high school students were
successfully targeted and engaged as volunteers.
They were involved in VTF’s soup kitchen, budget
shop, wood collection, wood chopping and
delivery, furniture removals, transportation of
people, yard, house, garden, gutter and window
cleaning, laying floor coverings, planting lawn,
spreading sand, baby sitting, delivering Christmas
parcels, gardening and lending out the Task Force
mower. In the early days, the tasks were varied
and wide spread. Over the years VTF services have
become more streamlined and focused.
The strategy to focus on corporate groups has
provided extra hands to help deliver services
and has also given volunteer opportunities to
those whose time constraints make it difficult to
find suitable volunteer opportunities. Corporate
volunteering has been a huge success for a
number of reasons:
• enables VTF to provide additional services to our
clients
In 1974 Bunbury VTF Branch opened and was run
by the Youth Education Officer at Bunbury Senior
High School. Church, community and school
groups were involved and 14 local volunteers
completed 18 jobs from July to December that
year. Unfortunately, there is very little information
available on this branch or what became of it.
• increases volunteer hours
• provides opportunities for corporate groups to
experience volunteering
• answers Corporate Social Responsibility
requirements for companies
26
In the mid-1980s more schools were adding
volunteering to their curriculums and giving VTF
additional helping hands.
By the mid-1990s police checks came into
operation. VTF was able to check all potential staff
and volunteers and started doing this as a safety
measure for all.
The mid-2000s saw the Community Service
Program for schools introduced. This was initially
a pilot program brought about on the back of
an election promise. The program meant that
all high school students needed to complete 20
hours of community service prior to graduating.
VTF worked on the pilot and found the program,
although logistically sometimes challenging, a
great success. VTF continued to work closely with
this program successfully until 2009 when the
government concluded the program. However,
some schools who have seen the benefits of the
program, continue to work in partnership with VTF
and their students still participate in the volunteer
opportunities provided by VTF.
Special thanks go to Scotch College who have
worked in partnership with VTF since 1970. Morley
Senior High School have also continued their
support of VTF via their student program.
The school groups have always worked well for
VTF’s service delivery. They have allowed VTF to
tackle larger properties with a ‘more hands on
deck’ approach. There has been excellent feedback
from the schools, the coordinators and the clients.
2009 saw the end of the Community Service
Program for schools after only two years. VTF
still works with many schools, regardless of the
27
program no longer being compulsory.
Some of the other schools that have worked
with VTF in recent years include Wanneroo High
School, All Saints’ College, Lakelands Senior High
School, Emmanuel College, Safety Bay Senior
High School, Mirrabooka High School and Servite
College.
Congratulations!
Scotch College ackn
owledges
Volunteer Task Fo
rce
on 40 years of serv
ice
to our community.
Scotch College has
a strong tradition
of service
and we are delight
ed to have been as
sociated
with the Volunteer
Task Force in help
ing
care for our comm
unity.
www.scotch.wa.edu
.au
The VTF effect
So what does VTF mean to the people it has
touched? VTF receives a stream of compliments
from clients and has done so over the years.
The commitment from our staff and volunteers
to support others does not go unnoticed or
unappreciated by clients.
Thousands of people have been able to live safely
and independently in their own homes and have
been able to delay moving, independently choose to
move or completely avoid moving into residential
care. (A selection of client comments can be found
in the People chapter.)
• VFT is a wonderful place to work and has the
nicest people I have ever had the pleasure to
work with. I feel truly blessed to have found this
job.
The joy and benefits of VTF does not end at the
clients. Volunteers and staff have expressed
their satisfaction and happiness in working and
volunteering with VTF. In 2010 VTF asked staff what
was the best thing about working at VTF this year.
Here are some of their responses:
VTF is an organisation that has grown in the heart
of the community, and operates for the well being of
the community. Community links and partnerships
have, therefore, not only been important to the
success of the organisation, but the actual basis of
the organisation itself.
• Seeing prospective volunteers gain hope that
their lives are going forward and changing in
positive ways now that they are volunteering has
been very rewarding.
In 1977 VTF was the first organisation to take on
offenders to do community work. VTF was also
involved in the formation of the Juvenile Community
Service Scheme, where if a child aged between 12
and 16 who had committed a first offence could
do community service before their second hearing,
their case would be dismissed.
Community involvement
• For me, it is being given the opportunity and
support to apply for higher duty positions within
the organisation.
As far back as 1984 ‘Sunday VTF’ had been made
available to full-time workers to join a gardening
team. Weekend volunteering went on hold for
some time but has been back in recent years and
is popular with groups. It now takes place on
Saturdays once a month. Church groups are now
huge contributors to the weekend program.
• I have been supported and encouraged in my
ideas and through an environment in which to
grow and develop.
• The best thing about working at VTF this last
financial year was being recognised personally
as a valued staff member and also the whole
management and board recognising all staff
members.
In recent years to attract volunteers, VTF has
become heavily involved with community fairs
and University fairs. Staff work with mental health
rehabilitation centres, often with an information
stand and presentations on the benefits of
volunteering. In the past shopping centre stands
have been popular and successful.
• It’s about the real difference you can make to
somebody’s day in such a short time.
• Being given a chance to feel that I am making
a difference in helping people to remain
independent and to be able to put a smile in our
client’s life is the best thing.
28
In the 1990s recognition was achieved through VTF
winning a number of awards.
In 2007 VTF successfully gained a ‘Safe Home’
project funded by SGIO and Office of Crime
Prevention. The scheme provided locks on doors
and gates free of charge for VTF project clients to
encourage a safe home environment. This helped
the community to feel safer.
By 2000–2001 the need for a new corporate logo
and website was realised and both were developed.
This saw the arrival of the ‘person reaching great
heights’ logo. (VTF is unsure of the origins of the
logo, but it became the image of VTF until 2010.)
PR and profile
Through the first decade of the new century, press
coverage and promotional material continued to
develop. In 2007 VTF worked with the American
Embassy in Perth to organise groups of American
submariners and marines on two different
occasions to provide gardening services in the
Fremantle area while they were docked in Fremantle.
The importance of positive marketing has always
been a focus of VTF with varying emphasis. The
need to shout about the organisation and to gain
interest and support from the community has
always been apparent.
From the early 1970s ongoing exposure in the press
generated interest and awareness of Volunteer Task
Force’s early activities. In 1975 a Public Relations
Officer was appointed. By 1976 the production of
pamphlets and leaflets was underway and VTF had
a display unit. VTF had a 15 minute radio program
aired on 6NR called ‘Task Force Talking’ which
lasted until 1977.
2010 has seen the need for brand development
as well as the need to celebrate forty years of
community service. With the generous support of
Lotterywest VTF has developed a new brand image,
in line with who we are and what we do in the
community.
In 1977 VTF was awarded the Queen’s Silver
Jubilee Trust Award by HRH Prince Charles, and
the Commonwealth Government’s Australian Youth
Service Award, a perfect PR opportunity.
In 1979 regular 6PR talk back host the Reverend
Neil Adcock generated interest in VTF with
interviews. At this time Volunteer Task Force also
received good press coverage from Channel 9.
In 1979 newspaper articles in state and local papers
plus television coverage were consistent, keeping
VTF in the public eye.
Throughout the 1980s, street appeals and quiz
nights helped keep VTF front of mind.
29
Fundraising and funding
However, by 1980 the financial situation was tough.
VTF at this point needed to raise 70% of its funds.
The State Government continued its support with a
$12,000 grant per annum, but this was only a third
of the organisation’s running costs.
In the early days VTF was much more dependent on
fundraising and donations to fund its operations.
In the early 1970s, donations from Churches of
Christ were forthcoming and appreciated, and in
1973 the State Government committed to $1500
per annum. In 1974 Lotterywest jumped on board
providing grants for equipment. Lotterywest has
continued to play a huge part in funding VTF’s
operations over the years. Government and
Lotterywest funding have become fundamental in
the growth of VTF.
A big publicity campaign in 1980 brought in
$12,958 and the ute was kept on the road once
again by the Bank of NSW and Fairview Motors.
Fundraising continued and the Western Australian
Art Prize raised $1,700. It was then seen as an
annual event.
The street appeal continued to raise funds into the
1980s and in 1980 raised $2,003.
In 1974 Lotteries Commission provided funds for
a truck and gardening tools. Fundraising came in
many guises and VTF staged its first Art Show at
the Dalkeith Hall to raise money in 1978. In the
same year ‘Friends of Task Force Support Group’
formed specifically to raise funds. Twenty-eight
businesses donated to the first annual appeal.
Community focused companies continued to donate
along with trade unions, sporting and social groups
and local government authorities. Street appeals
raised funds throughout the 1970s and in 1977 the
Government granted VTF $12,000 per annum. In
1979 other sponsors were on board and the utes
were sponsored by the Bank of NSW. In 1982 VTF
did its first lamington drive, raising $755. At that
time, fundraising was a focus for the organisation,
ensuring that extra funding was available to cover
costs. This drive continued until 1988, raising
thousands of dollars for the organisation over the
years.
The Lotteries Commission again assisted in 1981
and allowed VTF to become home owners of 194
Loftus St, North Perth. This brought independence
and sustainability to VTF, and would be home for
the next thirty years. (In 2010 VTF is planning a
relocation).
By 1982 the government grant had increased to
$9,000 per annum which was much needed, given
that economically difficult times showed a decrease
in donations to VTF.
In 1983 VTF saw the government grant being
administered through Public Health Department,
Home Care. It went from $9,000 to $25,000 plus
an additional welfare seeding grant from the
Department of Communities.
In those mid-1980s, VTF saw continued fundraising
via street appeals, raffles, quiz nights, awards,
theatre nights, lamington drives and waste paper
collections.
30
31
Over the years the motivations have come in
different guises but the core reasons for most
volunteer involvement fall into several categories;
namely, giving back to the community, doing
something meaningful, keeping socially active, and
gaining valuable skills or experience.
This money subsidised the WA government and
Lotteries Commission grants and was a way of
encouraging team involvement and positive spirit.
By 1984 the government grant was $45,000 per
annum.
FS
ET
ISH
AT
ING
PY
DA
TA
T
FIN
RM
IN
33
EF
O
PR
32
W IT H
PR IN T
RG
CO
LE
T
For those who volunteer, the benefits are obvious,
varied and powerful.
OF
Volunteer Task Force relies heavily on volunteers
to deliver services. Volunteers continue to be an
integral part of the gardening, home maintenance,
community connect and office teams, as they have
been from the very start. The number of hours that
volunteers contribute has a direct effect on the
number of clients that can receive a service.
LA
AN
AB
IN
The spirit of volunteering
SC
RI
PR
Lotteries Commission granted upgrades to
computer systems as the calendar approached
2000 and the impending Y2K programming
problem.
VA
L
In later years the connection between positive
mental health and being involved in something
worthwhile has been highlighted, particularly with
the recent Act Belong Commit (ABC) promotion.
ABC is a community based health promotion
campaign that encourages people to take action
to improve their mental health and well being.
Volunteering is associated with positive well being.
It is easy to see why this connection is made when
we observe many retirees involved with Volunteer
Task Force who remain physically, mentally and
socially active. Volunteering is closely linked with
positive ageing and over the years has helped build
bridges between age and ability gaps. Volunteer
Task Force is privileged in its involvement with
volunteers of all ages and backgrounds and
continues to be successful in embracing a mix of
people that reflects the community.
In the late 1980s and early 1990s, VTF saw the start
of opportunity shops in the offices as a means of
raising funds.
We are de lig ht ed
to be as so ci at ed
Vo lu nt ee r Ta sk
w ith th e
Fo rc e du rin g th
ei r 40 th
an ni ve rs ar y ye ar
.
TA
In 1987 the Lotteries Commission enabled the
Fremantle office move to 46 Hampton Road with a
grant of $90,000. A considerable amount of repair
work was required.
VTF’s Board is also made up of volunteers, a
dedicated and skilled group who, like all volunteers,
donate their time, energy and knowledge freely.
VTF is honoured to have such a board.
The professional backgrounds of Board members
include legal, accounting, business development,
marketing, human resources and occupational
therapy. The Board operates in line with the Carver
Model of Governance.
GI
The language used may have changed and the
need to volunteer may be more formal in some
areas, (for example, community service, Centrelink
requirements), but the core values around
volunteering and why people do it remain largely
unchanged. People want to help, to socialise, to
give something back, to enhance their community,
to gain valuable experience and to be part of
something meaningful.
10 8 Ra ilw ay Pa
rad e, We st Pe rth
, WA 60 05
Ph on e: 08 94 22
43 15
qd ire ctp res s.c om
.au DI
In 1985 funding was handled by the Home and
Community Care Program (HACC). HACC is funded
by the Commonwealth and State Government, and
is administered by State Government. VTF received
$47,864 in 1985, and this continues to be the
funding stream to date.
Communication with volunteers is vital. As with
every industry, the advantages of a happy and well
informed team are fundamental to the success of
the business.
Chapter 3 Purpose
During the late 1970s, VTF became the first
organisation in Perth to take on offenders to do
community work and were involved in the Juvenile
Community Service Scheme. Unemployed youth
were targeted to volunteer and assessors of clients
were required to attend training workshops.
The purpose of Volunteer Task Force is to ensure
that people of limited financial, social and physical
capability are able to live with safety, amenity and
comfort in surroundings of their choosing.
Building the organisation
In the first year of operation Task Force operated
for 42 weeks with 60 volunteers, completing 104
jobs– a pretty amazing achievement for the first
year of a new organisation. Gardening, odd jobs,
and furniture removal were the main focus of the
organisation.
In 1977 Volunteer Task Force embarked on a
Belmont Project but revealed only a small number
of enthusiastic volunteers. Belmont became totally
dependent on volunteers from other suburbs. This
was not the desired outcome as the aim is always
to recruit local people to contribute to their local
community. Thankfully, when a depot in Belmont
opened many years later in 2005 this was not the
case, and a team of dedicated local volunteers
formed and continue to work successfully with
great team spirit from the new Belmont location on
Great Eastern Highway.
In 1972 Task Force moved to the Christian Welfare
Centre at 142–146 Beaufort St, Perth. That same
year, Bunbury VTF Branch opened and was run by
the Youth Education Officer at Bunbury Senior High
School.
By 1974 the first permanent office on the second
floor of 146 Beaufort St was established and in that
same year, Task Force changed to Volunteer Task
Force, to make way for its incorporation.
1978 saw VTF move to bigger premises at 158
Palmerston St, Perth from the previous office on
Beaufort St.
1981: the new address of 194 Loftus St, North
Perth brought new independence – VTF owned its
first home with the help of a Lotteries Commission
grant of $65,000. Needless to say, there was a big
official opening to celebrate the accomplishment.
Five years on, in 1975, VTF was supporting clients
at the Braille Hospital and Graylands Hospital as
well as Riding for the Disabled. In these early days
services were much more diverse than they are
today with wood chopping, hospital visits and
furniture removals on the list of services provided
by VTF volunteers.
By 1982 transport for the elderly was taking on
more importance and a greater focus. In the 1980s
this was a service provided by volunteers.
34
In the 1980s volunteers were still providing
a service for wood collecting, chopping and
stacking.
Insurance cover for volunteers became a more
frequent requirement in the early 1980s and VTF
led a seminar researching this.
In 1982 furniture moves had dropped by 50%
while home visits increased. 1982 saw the City of
Fremantle kindly offer rent-free premises to house
a Fremantle VTF Branch.
As the Fremantle office grew, it created challenges
of maintaining a balance between staff and
resources at the North Perth and Fremantle offices.
Fremantle staff and volunteers began to develop
their own style and approach which suited the area
and the people. This was different from the North
Perth approach.
Work experience and student placements attracted
students from W.A.I.T. (Western Australian
Institute of Technology, now known as Curtin
University) and high schools.
As society began to focus its time and energy on
leisure in the mid-1980s, the volunteer market
tightened. To combat too much drop off, specific
handyman skills training was offered to volunteers.
Fifteen volunteers later found paid work as a direct
result of this training.
In 1983 the ‘Introduction to Volunteering and
Community Work’ course was run at the WA
College of Advanced Education (WACAE),
Claremont campus by Glen Sorensen, VTF
Coordinator. This was a great way of generating
interest in volunteering and raising the profile of
VTF to potential volunteers. A unit in personal
growth was also offered to volunteers at the
campus. In 1984 Glen Sorensen worked with the
college to produce a pilot course on caring for the
aged in the community. Glen ran this course.
To help link the coordinators, issues and the
Council, in 1985 coordinators attended the weekly
breakfast meetings run by VTF Council.
The professionalism of the organisation increased
through the 1980s and efficiency became a bigger
focus. Coordinators began answering the phones
to increase assessment speed and enable a more
consistent approach.
1983 was an exciting year for VTF, with the
June opening of VTF Fremantle Branch at 20
Barnett St, a Fremantle council owned house.
Volunteers staffed it to start and in November a
full-time Coordinator arrived. Welcome, Rosetta
Abatematteo.
Conferences, seminars and meetings were
increasingly offered as opportunities to stay up to
date but, as would always be the case, finding time
to attend was challenging.
The first goal was to let local groups and agencies
know about the role VTF could play in the network
of the welfare groups, liaising on various tasks and
issues concerning home support in the Fremantle
community.
Aged female pensioners dominated and clients
with single mothers next. At that time in Perth
virtually no groups were assisting single parents.
35
There was a realisation that VTF needed to purpose
build a facility to keep up with expansion. This
would later happen in Safety Bay, and Loftus St
would remain the home of the head office for
another 20 years before plans would be made for
relocation.
WACAE began offering a new course entitled
‘Associate Diploma in Community Studies in Aged
Care’, run by ex-VTF Coordinator Glen Sorensen.
VTF continued to facilitate the Community Based
Home Care Services Group monthly meetings,
keeping the channels of communication and debate
open. Together they were powerful and continued to
lobby the Government and community.
On 30 June 1994 Volunteer Task Force Inc. ceased
to operate as a single organisation. Fremantle and
North Perth separated with Fremantle VTF later
emerging as Volunteer Home Support. (now in
2010, operating out of 6 Mooney Place, O’Connor)
and the North Perth office continuing as Volunteer
Task Force.
In 1985 rents around Fremantle went up, squeezing
disadvantaged people out of the city centre and into
the surrounding suburbs where transport issues
become paramount.
It was realised that the Fremantle office was
not a good useable space and making space
for volunteers to help was difficult. In 1987 the
Lotteries Commission enabled the Fremantle
office to move to 46 Hampton Road with a grant
of $90,000, a move which required considerable
repair work. A wood yard was secured in Fremantle
with the Fremantle Council covering the running
expenses and maintenance. The Fremantle
Emergency Furniture Pool was handed over in 1986
to VTF, along with the right to use the Fremantle City
Council truck for deliveries.
In 1994–1995 the North Perth office and staff
moved to an East Perth warehouse for three months
while Loftus St was renovated for a second time.
In 1997–1998 HACC introduced a fees policy to be
activated on 1 July 1999 for all home care service
providers.
As more regulations became formalised, changes
were necessary in processes. For example,
‘Worksafe’ regulations altered the services offered
by the home maintenance teams. Safety guidelines
gave clear boundaries regarding use of tools and
workplace awareness and behaviour.
1986: VTF played a vital role in the State Seminar on
Volunteering and later represented WA volunteers in
Sydney.
In 1999–2000 research started for larger
headquarters and plans for further renovations at
North Perth. Funding for renovations was provided
by the Lotteries Commission and enabled the
building to be opened up allowing for more staff to
be employed in the office.
During 1990–1991 renovations were completed in
North Perth with a one-off Home and Community
Care (HACC) grant, but it was already noted
that Loftus St was running out of room due to
the growing number of gardening and home
maintenance teams.
36
In 2003 VTF opened a depot in Wanneroo with
support from City of Wanneroo. This was a
base on Wanneroo Road where a gardening and
home maintenance team was housed. This depot
moved in 2007 to Leach Road, just around the
corner and would later be home to the Transport
team. Wanneroo has always attracted a loyal
and dedicated group of staff and volunteers and
continues to be an efficient depot.
In 1980 VTF programs were still diverse with
projects including Animal Shelter for pensioners’
pets, work with Women’s Refuges, Soup Patrol and
construction work.
In 2006 the City of Belmont provided a building
for VTF to operate from on Great Eastern Highway.
These depots allowed local staff and volunteers to
work in their own areas when providing gardening
and home maintenance in their local communities.
Both Wanneroo and Belmont have a very local and
connected team spirit.
Moving people’s furniture was rapidly increasing
in 1980. VTF called a meeting with other agencies
to try to work towards a better system for dealing
with this need and VTF maintained an up to date
directory of reliable help agencies, handymen,
transport companies and tradesmen.
Transport was noted as a major problem for clients.
An attempt was made to combine resources with
other agencies. Transport to Canning Vale Prison for
relatives was a common request, as no bus service
existed.
At this time church groups began focusing on their
own parish care programs and fewer volunteers
were available to VTF.
Clients and services
Glad of the support, in 1971 Perth social workers
were taking advantage of assistance offered by VTF
by requesting help on behalf of clients. In 1976 a
survey was produced of related British programs
as a possible model for further expansion within
VTF. At this stage, links between the UK, particularly
London Task Force, and their work practices were
still very strong.
A pilot course in self development was organised
for volunteers and was so successful that the next
course was filled before the first one had begun.
VTF was developing programs and initiatives fast
and frequently to support volunteers.
VTF staff were invited to speak at many venues
through the year and were popular speakers at
pre-retirement seminars. This was a great way of
generating interest in services and volunteering.
In 1978 yard clean ups remained the biggest job
type, followed by furniture moves for clients.
Perhaps ahead of its time, in 1978 VTF information
was printed and presented in six languages.
A Telephone Interpreter Service was also used.
In 1980 W.A.I.T. Social Work and Welfare Practice
students were doing placements with VTF providing
much needed assistance and support to service
delivery.
In 1980 Canberra praised VTF for its unique and
innovative Home Visitors Scheme.
37
By 1984 transport was the most rapidly growing
area and had now become the second most
popular area of service delivery, with 429 trips;
garden services was the top service. At this time
volunteers continued to use their own cars to
transport clients. In 1987 volunteers who use
their own vehicle to transport clients received
remuneration through the HACC funds. Transport
would become a huge focus for VTF once again in
2007 when VTF won the contract to supply HACC
transport across the metro area.
Seniors outings developed in the early 1990s
with trips to the movies, wildflower shows and
social groups. This was a way of increasing social
interaction and decreasing social isolation.
In 1986 VTF began charging fees, with a $2.00
charge for wood and lawn mowing.
In 1991–1992 an Appealathon foundation grant
was received and an electric wheelchair was
purchased for client use.
The recession brought with it extra demand for
services, and VTF was struggling to keep up but
unemployment and redundancies also brought
in more volunteers. This converse relationship
between employment and volunteering is always
apparent. The better the employment market, the
fewer available volunteers and vice versa.
In the mid-80s it was apparent that many services
were being offered in the metro area replicating
VTF. The need for the services was obvious and
there were more than enough clients in need to
keep VTF and all the other agencies busy.
A small highlight in 1996 saw the Paul Newman
Foundation (American) donate $4,000 for
replacement gardening tools.
1n 1996–1997 the process of police checks was
introduced. All new staff and volunteers were
checked for a police record prior to commencing
their role. This was in light of the vulnerable client
group and this process is still in place.
In 1987 VTF supported single parent women, an
inadequately funded area, by initiating Women’s
Independence Now (WIN) courses in maintenance
and lawn mowing, with the objective to make
women more independent. Funding came from the
Office for the Status of Women. However, later that
year VTF was unable to attract further funding and
unfortunately the WIN program collapsed.
2002 VTF transport ceased as HACC trialled a
centralised transport service delivery model for the
metro North region.
In 2004 increased funding from Home and
Community Care (HACC) enabled a new service
called Domestic Assistance to be developed and
offered to VTF clients.
In 1990–1991 two rooms were set aside at Loftus
St for an Opportunity Shop and this proved to be
an excellent fundraiser.
Street signage was a draw and got people through
the door. Loftus St signage has always been a
great way of attracting people to VTF.
38
area and the feedback and outcomes from clients,
volunteers, staff and facilitators has been fantastic.
These courses continue across four locations in the
metro area and are run for eight weeks, four times
a year. The courses have introduced clients to new
healthy activities, nutrition and positive ageing.
They have been a forum for people to make
connections. Many clients have continued
similar courses independently as a result of the
introduction by VTF.
In 2004 a trial started bringing together small
groups of clients with a few volunteers for
social gatherings in cafes and at the North Perth
office for card mornings. This was the start of a
comprehensive social support service which would
later develop into Club Connect, a weekly social
event where clients get together, share stories,
share a lunch and play cards and games.
2005: VTF services expanded to include new clients
in the south-eastern corridor of the metro area such
as Leeming, Willetton and Queens Park.
In 2009 VTF reviewed their garden service. Due
to extended periods of time between visits, many
gardens were overgrown and out of control each
time the gardening team visited. As a result VTF
put many of their clients on an 8-week recurring
service. This has succeeded in much better control
of garden management and is in line with the
wellness approach where clients can contribute
when possible to their own garden up keep.
In 2008 VTF secured the contract for the HACC
metro-wide transport service. This was a huge
service to add to VTF’s portfolio. VTF kept many of
the staff who had worked for the previous provider,
Communitywest. VTF moved the transport call
centre to the Wanneroo office.
In 2008 VTF opened an office/depot in Safety
Bay. This initially housed a gardening and home
maintenance team. This office has room for growth
and in 2010 is the base for a Meals on Wheels
service and a Step in to Life social program.
Also in 2009 the transport service boomed,
providing service to 3000 clients and their carers.
The client handbook was updated to contain the
wide range of information about services. All clients
received a copy of the handbook.
Due to an increasing demand for social support
and for resources to match clients and volunteers,
VTF researched alternate ways to deliver the social
support program. VTF launched a pilot program
from Safety Bay named ‘Spring into Life’.
This was an information based program where VTF
partnered other organisations to provide interesting
and relevant information and presentations for
clients. This was a huge success and from this VTF
launched ‘Step in to Life’. This program has allowed
VTF to increase opportunities in the social support
Training and support
Training has always been a focus for VTF as it
recognises the need to keep updated and skilled in
order to be innovative and provide quality services.
In 1984 home visiting courses were run one
morning a week for eight weeks at Fremantle and
North Perth. Unfortunately, there are little recorded
details available on these courses.
39
These were free training courses to the HACC sector
and proved very useful for staff and volunteers.
In the same year, VTF convened monthly meetings
with other agencies who had begun working
in the area of Home Care Services (almost 30
organisations attended). VTF saw the need to work
together to better meet the needs of the clients.
1994–1995 HACC Community Skills Training Centre
offered courses in occupational safety, volunteering,
government contracting and managing a notfor-profit organisation. These were again
important skills for the successful operation of the
organisation.
In 1986 volunteer training courses addressed
working with urban aboriginals, the elderly and
single parents and how to cope with grief.
1999–2000 was a big year with VTF connecting to
the internet and a website was designed. This was
a huge leap forward and volunteers were showing
interest in VTF via the website. (In 2010 VTF are
updating the website. VTF also has a Facebook page
and email communication is huge for our volunteer
base and group volunteering.)
In 1987 courses were run for assessors and home
visitors. A focus continues today on this group,
ensuring staff are well supported and informed
and home visitors (volunteers) are invited to attend
quarterly training sessions.
1988: volunteer training courses were six weeks in
duration. This has changed dramatically with less
focus on lengthy training but more focus on short,
relevant courses and open communication lines.
In 1999–2000 the Board attended Governance
training to better realise their responsibilities and
liabilities.
In 1989–1990 both offices became computerised.
This increased efficiency enormously.
In the same year, the need for staff and volunteer
training in motorised equipment was recognised.
VTF sent staff on chainsaw operation training, staff
and volunteers to First Aid training and to Dealing
with difficult situations training. These training
sessions still take place today.
By 1992–1993 volunteer training was available
through Volunteering WA.
In 1993–1994 North Perth had a new software
system. In 2010 we are working on another new
software program that will combine the two
databases that are in current use.
Coordinator Sian Owen went to Japan to compare
age care agencies with VTF.
This new system will be implemented in 2011 and
will create efficiencies and support the business
processes of VTF.
In 2000–2001 a new corporate logo and website
was developed. This image was to stay with VTF
until the re-brand in 2010.
In 1993–1994 the HACC training brokerage offered
training in First Aid, back care, wheelchair handling,
the ageing process and communication skills.
In 2004 volunteers were invited to attend an
induction course which covered tool training and
manual handling delivered by Challenger TAFE.
40
The results were very positive: 100% of those
asked answered ‘Yes’ to ‘Does Volunteer Task Force
properly consider your needs and preferences when
they decide how to help you?’ and ‘Do you think
Volunteer Task Force gives you the right type of
help?’
This course still takes place today and gardening
staff and volunteers must complete it prior to using
any motorised tools.
VTF started the Home maintenance course for
women; this was delivered by Challenger TAFE and
Bunnings and was hugely successful. It helped
build independence for women, allowing them to do
small jobs at home without hiring a tradesperson.
These women were a target group of over-55 year
olds, living at home alone. Funding for this was
received from the Office of Seniors Interests and
later from the City of Melville. The course was
featured on Channel 7’s Today Tonight Show in
2005.
In 2009 safety officers (OSH representatives) were
trained for each depot and duties were allocated
to each. Safety and health representatives and
safety and health committees provide proactive,
systematic ways for dealing with issues, rather than
a reactive approach of dealing with them as they
arise (quote from Worksafe website).
OSH representatives are the first point of contact
for staff and volunteers and provide ‘on the ground’
support and safety related information.
By 2007 staff training included Cultural and
Linguistic Diverse (CALD) awareness and Disability
Awareness training. This was a reflection of the
volunteer and client base. Working closely with
Volunteering WA, VTF was able to incorporate
projects with CALD volunteers and volunteers with
disabilities.
From 2009 to the present, Wellness Training is
offered to domestic assistance staff to encourage
and support clients to continue to complete the
tasks they are able to do. This is also known as
independence building.
Additional training was offered for Role Boundaries
and Dealing with Difficult People.
To date in 2010 staff members have undertaken
numerous training courses including Introduction
to Management, Technology Assisting Disability
Western Australia TADWA Equipment Information,
Working with Vision Impaired Clients, Emotional
intelligence, Fire extinguisher training, Grief
and loss, HACC Foundations course, Meals on
Wheels module training, Cultural awareness, Role
boundaries, Safe transporting of people, St John’s
First Aid, Super supervisor training, Tool training
and manual handling, Transport Software Training
and Wellness assessment.
New extensive training and development for
assessment teams was introduced by the Client
Services Manager, including speakers from the
sector, for example, Advocare.
These sessions are to equip the staff to better
service our clients’ needs.
In 2008 a client satisfaction survey was conducted
by students from E.C.U. (Edith Cowan University).
This helped give VTF an indication of service quality.
41
We will further develop our organisation as we step
into the next forty years.
All staff undertook Communication training at
the Staff Planning Day to improve their roles and
provide a better quality service. VTF believes that
training is vitally important in upskilling the work
force by enabling people to confidently fulfil their
roles. It is a reflection of the organisation’s belief
and investment in their people.
Thank you for taking the time to read this
publication. We also thank everyone who
contributed to the compilation of this document,
with special thanks to Lotterywest for funding the
project. We celebrate and acknowledge all those
involved in building this organisation over the past
forty years.
. . . and finally
Forty years of Volunteer Task Force has seen a
phenomenal amount of support offered to the
community and an immeasurable amount of
commitment, devotion and hard work contributed
by the staff and volunteers that continue to be an
integral part of VTF.
Over the years, the face of VTF has changed, with
a new brand, new premises, increased services
and staff numbers and increased contractual
requirements. The heart of VTF, however, has
remained very much unchanged. Community and
the people in it are still very much the focus.
Many of the early VTF staff and volunteers still see each other
and are members of Wembley Downs Church.
under),
enrose (Fo
(L) John P
nteer)
(early volu
(R) Janelle
Charteris
(L) Clive R
obar
(R) Fen Hew tson (early Fremantle
Volunteer),
itt (one tim
e member
of Task Forc
e Council)
The organisation has attracted the right people at
the right time to experience and survive change,
growth, development, staff and volunteer turnover
and tough economic times.
In 2010 the organisation is strong with a great
new brand image, a devoted team of skilled Board
and staff and is attracting substantial numbers
of volunteers, individuals and groups. VTF is in a
position to grow and expand into new areas. As we
move into new premises early next year, with a new
IT system, we will have the capacity to look at new
projects and more innovative ways to support the
community.
(L) Fen Hew
itt, (R) San
42
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(Founder)
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Motors, Fa
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Penrose
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Hewitt (one
(Founder)
North Perth
194 Loftus Street, North Perth, WA 6006
Phone: 08 9318 5700 Fax: 08 9328 5385
Wanneroo
9 Leach Road, Wanneroo, WA 6065
Belmont
256 Great Eastern Highway, Ascot, WA 6104
Safety Bay
14 Watts Road, Safety Bay, WA 6169
Postal Address
PO Box 562, Mount Hawthorn, WA 6915
Email
info@volunteertaskforce.org.au
ABN: 88 414 853 924
www.volunteertaskforce.org.au