What is the main goal
of an Ortho Practice?
Bridging the Gap
A Patient Treatment Coordinator that is passionate
about helping patients smile,bridges the informational and
clinical gap between Orthodontics and patient.
My name is
Smiley
I am a
Therapeutic
Canine
First Impressions
•
Patient Treatment Coordinators (PTC) are the
first personal contact your new patient will make.
•
The PTC becomes the “Brand” of the office.
The Learning Process
•
Learning the patient, guardian, or spouse’s personality type
Chloric
Melancholy
•
Sanguine
Phlegmatic
Learning the Chief Complaint
Etiology of Conditions
•
Case Classification
•
Open bite
•
Overjet
•
Constricted Arch or Arches
Edify
•
It is vitally important that the PTC edify the Dr.
that will be introduced to the patient.
Prior to Meeting the Dr.
•
This is not a “blind date”
•
He / She is informed of the personality type
•
The CC
•
An abbreviated problem list
Must communicate these quickly
Dr’s Contact
•
Five minutes, no more than ten minutes
•
Meet and greet
•
exam
Yes you do need braces
We will do our very best to help you achieve a great smile
Your are in good hands
Q&A
•
The three big questions??????
•
Do I really need this
•
How long / what is involved ?
•
What is the cost?
Do I really Need this?
•
Reinforce Doctors opinion.
•
Discuss if left untreated.
•
Importance of a great smile.
•
Reinforce Doctors opinion AGAIN.
How long/ What’s involved?
•
Explain treatment.
•
Speak to their personality.
•
Give treatment plan and time estimate.
•
Show Photos.
Molar Distalization with
TSADs
12
TSADS to Retract Anteriors
Bite Closing Appliance
15
What is the cost?
•
Be personably.
•
Be sensitive.
•
Just a numbers game.
•
Short and Sweet!
S.T.O.P!!
•
S: Stop Talking!
•
T: Think.. Let them Think.
•
O: Observe their reactions.
•
P: Proceed
The Close
•
Ask the correct questions and you will get the
correct answers
•
Ask the wrong questions and you will get the
wrong answers
Bridging the Gap
Everything the Patient Treatment Coordinator does is for
the patient, the doctor, and the practice.
Change a smile
Change a life