Retail & Commercial Systems
Site Controls Services
Energy Management System Support Packages
Optimize the Performance of Your Energy Management Systems
Siemens Retail and Commercial Systems (RCS) is a
recognized leader in helping your organization achieve
material savings in energy (kWh) consumption. We recognize
that purchasing and implementing an Energy Management
System (EMS) is but the first step toward improved
energy efficiency.
An equally critical strategic consideration for leading
national retailers is defining and executing a plan that
adequately supports the deployed EMS with their limited
resources. Properly implemented, an EMS support structure
not only maintains the initial savings garnered, but also
yields incremental energy savings annually.
Recognizing that retailers employ a variety of energy and
facility management business models – from in-house to
3rd party vendor augmentation to a fully outsourced
function, RCS offers flexible support options. To this end,
RCS Professional Services provides offerings at a variety
of services levels – from Bronze to Gold – built to serve
the needs of your organization or its agents.
www.siemens.com/sitecontrols
Site Controls - Bundled Service Plans
BRONZE
SILVER
GOLD
Designed for customers who
need occasional support for their
facilities and energy management
staff. It also meets their need for
specific services where the
experience of Siemens domain
expertise is required.
An economical choice for
customers who want reliable
backup support, but who are able
to internalize many support
processes themselves.
Designed for customers who
have limited internal resources,
yet who desire an aggressive
return on their investment in
energy management.
Client Services Support
• Key Performance Indicator reviews
•Process definition &
implementation
• Monthly outlier identification
• Benchmarking
Client Services Support
• Key Performance Indicator reviews
•Process definition &
implementation
• Monthly outlier identification
• Benchmarking
Client Services Support
• Key Performance Indicator reviews
•Process definition &
implementation
• Monthly outlier identification
• Benchmarking
Technical Operations Center;
bill per instance for out of
warranty sites
•Tier 1 telephone & email support
billed per incident
•Tier 2 telephone & email support
billed per incident
• Remote EMS diagnostics and
issue resolution
Extended Warranty; includes
Technical Operations Center support
beyond standard warranty period
•Tier 1 telephone & email support
billed per incident
•Tier 2 telephone & email support
included
•Remote EMS diagnostics and issue
resolution
• Online issue tracking
•Continued warranty on parts
(or parts & labor) in annual
increments
Extended Warranty & Managed
Services; includes ongoing daily
active management & analytics
•Tier 1 telephone & email support
included
•Tier 2 telephone & email support
included
•Remote EMS diagnostics and
issue resolution
• Online issue tracking
•Continued warranty on parts
(or parts & labor) in annual
increments
•Ongoing daily active management
& analytics
•Dedicated energy service
technician per 400 sites
A La Carte Professional Services
• Site audits
• Process consulting
• Training (operational & diagnostic)
• Energy analysis – portfolio
• Utility bill pay management
• Demand and supply energy consulting
• Energy management outsourcing
• Sustainability and carbon management consulting
© Copyright 2014 Siemens Industry, Inc. All rights reserved
473-1947P10 l 01/14
Siemens Industry, Inc.
Building Technologies Division
Retail & Commercial Systems
9225 Bee Cave Rd.
Building B Suite 100
Austin, TX 78746
Tel. (512) 306-9400