Job Description
Service Technician
JOB DESCRIPTION – SERVICE TECHNICIAN
Reports to:
Supervisor
Colleagues:
Manager, Supervisor, Fitters and Apprentices
Main Job Purpose:
To work as part of the Centre team to carry
out servicing and mechanical repairs on Customer
vehicles in accordance with the ‘Standards of Service’
contributing to the delivery of 100% Customer Delight
Technical
Competencies:
Tyres, Wheel Alignment, Oil changes Exhausts,
Batteries, Welding / Cutting, Basic & Advanced
Suspension and Basic & Advanced Brakes vehicle
maintenance and servicing
Main Responsibilities:
ƒ Carry out vehicle servicing in line with the manufactures service
schedules and the company guidelines.
ƒ Identify worn & faulty components needs in accordance with the
Company Standards and personal competencies
ƒ Remove & refit components and carry out related adjustments in
accordance with the Technical Standards & Work Instructions and
personal competencies.
ƒ Carry out additional works within their skill competence to contribute to
the effective operation of the business.
ƒ Contribute to Good Housekeeping routines including:
Performing designated cleaning & maintenance duties as detailed on the
Good housekeeping schedule
Using resources economically
Report faulty or damaged tools and equipment to an appropriate person
ƒ Ensure that your actions reduce risks to Health & Safety by
ensuring that:
your own actions do not create any health & safety risks, in the
workplace and on your journey to / from the workplace.
You do not ignore significant risks in your workplace
You take sensible actions to put things right, including reporting
situations which may pose a risk to people in the workplace and
seek advice
ƒ Maintain positive working relationships with colleagues and
Customers by treating people with dignity and respect and taking
pride in the appearance of the Centre and yourself.
ƒ Place goods and materials in to storage and participate in stock
routines as directed.
ƒ Diagnose Customer needs by listening, responding and explaining
to Customers.
ƒ Understand and adhere to the Company’s policies and procedures
ƒ Undertake the necessary training and skills development
ƒ Ensure that all works carried out are conducted in accordance with
the Companies procedures