July 2004 (revision)
Guidance notes on Best Practice for
Reading Gas Meters
INTRODUCTION
The original version of this document was published in August 1996. Due to legislative and
institutional developments this document has been updated in accordance with the Utilities Act 2000
and the creation of Ofgem and energywatch. If you would like further information about the Gas Meter
Installation Codes of Practice, they can be obtained free of charge from :
Research and Information Centre
Ofgem
9 Millbank
London
SW1P 3GE
Tel: 020 7901 7003
Email: library@ofgem.gov.uk
If you have any comments about this document or any issues relating to this document, they should be
sent in writing to:
The Metering Team
Ofgem
9 Millbank
London
SW1P 3GE
Email: metering@ofgem.gov.uk
Fax: 0207 901 7197
Where additional guidance is required on any aspect of this document, all requests should be addressed
in writing to the above. Ofgem will consult with other appropriate organisations and technical experts
(e.g. the IGEM and CORGI) to provide the information requested.
NB Any guidance on Electricity Meter Reading will be published by Elexon.
2
CONTENTS
PURPOSE
6
RESPONSIBILITIES
7
REGISTERED GAS METER READER PRACTICES
8
3.1.
3.2.
3.3.
3.4.
3.5.
Selection of Meter Reading Personnel
Training
Relationship to Gas Users
Liability Insurance
Confidentiality
3.5.1. Gas User Details
3.5.2. Confidentiality Agreement
3.5.3. Access to Data
3.5.4. Data Transfer
3.5.5. Data Retention
3.5.6. Data Protection Act
3.5.7. Health & Safety
3.5.8. Audit
3.5.9. Sub-Contract
3.5.10. Handling of complaints
3.5.11. Rights of Entry
The Meter Reading Process
3.6.1. Frequency of Reading
3.6.2. Non-Cyclic Reading
3.6.3. 'Must Read' Requirements
3.6.4. Safety Cheeks and Actions
3.6.5. Tamper Checks and Actions
3.6.6. Data Transfer Formats
3.6.
4.
AUTOMATIC METER READING (AMR)
4.1.
4.2.
4.3.
4.4.
4.5.
4.6.
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9
10
12
13
13
13
13
13
13
14
14
14
14
14
14
15
15
15
16
16
16
17
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General
Equipment Specification
4.2.1 Meter Interface
4.2.2. Data Storage
4.2.3. Power Sources
4.2.4. Periodic Data
4.2.5. Communications
Gas User liaison
Installation
4.4.1 Location
4.4.2. Making Good
4.4.3. Records
Service and Maintenance
Decommissioning
4.6.1. Removal of Equipment
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18
18
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19
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19
20
20
20
20
20
20
21
21
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4.7.
4.8.
4.9.
4.10
4.6.2. Transfer
Accuracy and Reconciliation
Safety
4.8.1 Hazardous Areas
4.8.2 User safety
4.8.3 Adverse Conditions
4.8.4 Labelling
Security
Environment
4.10.1 Electro-Magnetic Compatibility
4.10.2 Site Environment
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21
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22
22
22
23
23
23
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5.
ABBREVIATIONS
24
6.
REFERENCED DOCUMENTS
25
4
APPENDICES
1
INFORMATION ON THOSE INVOLVED WITH THE SUPPLY OF GAS
26
2
SAMPLE EMPLOYEE VETTING PROCEDURE
28
3
APPROPRIATE EXPERTISE FOR METER READERS
4.
SAMPLE METER INDEXES
31
5
EMERGENCY GUIDELINES (GAS ESCAPE)
34
6
GUIDELINES FOR SUSPECTED/ACTUAL METER TAMPERING
35
7
SAMPLE CODE OF CONDUCT
37
8
GAS METER READING AND INSPECTION CODE
39
5
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PURPOSE
This document aims to set out guidance on best practice for the reading of Gas Meters .
For the purpose of this document, any reference to Meters shall include volume
Conversion Systems, where fitted. This document seeks to draw attention to the
obligations, contained in the Gas Act 1986 (as amended by the Gas Act 1995 and the
Utilities Act 2000) with its associated Licences, which relate to the reading of Meters.
In these Guidance Notes, whenever reference is made to the Gas Act 1986, the reference is
taken to include the later amending Act as detailed above.
The organisations that advise Ofgem of their intention to comply with the guidance given,
can be registered with Ofgem as so doing. Such organisations shall be referred to in the
rest of these Guidance Notes as Registered Gas Meter Readers.
A list of Registered Gas Meter readers is available from the Research and Information Centre
at Ofgem or on the Ofgem web site (http://www.ofgem.gov.uk/temp/ofgem/cache/cmsattach/6784_gas_meter_readers_2003.pdf)
These notes are not intended to cover those meter readings obtained by the Gas User. The
guidance given in this document relates to the reading of gas meters arranged by a licensed
gas Supplier.
Where a situation appears to be within the scope of this document but is not precisely
covered by the text, please contact Ofgem for guidance (see page 1 for contact details).
The Gas Metering Definitions document sets out the definitions used within these
Guidance Notes and the associated Gas Meter Installation Codes of Practice.
6
2
RESPONSIBILITIES
Registered Gas Meter Readers are responsible for reading gas Meters (including any volume
Conversion Systems fitted) to an agreed programme and transferring the data collected to the
relevant parties. Whilst reading Meters, either by manual or remote means, they shall comply
with the guidance contained in this document.
The Supplier is responsible for supplying gas to a Gas User, and also for deciding, (where
necessary in consultation with the Gas User) how gas consumption data will be collected.
Suppliers are not obliged to follow these Guidance Notes, nor are they obliged to appoint
agents that are registered as following these Guidance Notes. Suppliers are obliged, as a
condition of their licence, to reveal whether their meter readers (including agents) are
Registered or not, if asked by a Gas User or their Shipper.
Appendix 1 gives a brief overview of the relevant responsibilities of those involved with the
supply of gas.
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3
REGISTERED GAS METER READER PRACTICES
3.1
Selection of Meter Reading Personnel
Meter readers shall be of good character and be able to demonstrate that they can
adequately perform the duties of reading Meters. The Gas Supplier’s Licence (standard
condition 17) requires that registered gas meter readers’ have the ‘appropriate expertise’.
Registered Gas Meter Readers shall have procedures to ensure that only fit and proper
persons are employed. Appendix 2 shows an example of an employee vetting
procedure.
Whilst operating within current employment legislation, Registered Gas Meter
Readers shall recruit employees with due regard to:-
a)
Behaviour and Appearance
The important role that a meter reader plays as the 'public face' of the Company.
b)
Security
The Gas User's requirement to be able to 'trust' people/officials who enter their premises
and homes.
Due regard shall be taken of the Rehabilitation of Offenders Act, previous criminal
convictions, and the checking of potential employee references.
c)
Numeracy and Literacy
Meter readers shall be able to record Meter Readings, as well as meter and installation
details, accurately.
d)
Inspection
The skills needed to recognise and understand different engineering and metering
installations.
e)
Physical Conditions
The ability to cope with the physical nature of the duties.
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3.2 Training
Registered Gas Meter Readers shall implement a training policy that ensures that all new
employees who will read Meters are adequately trained before they commence
operational reading of Meters. The Suppliers Licence Condition 17 requires that officers
of the Supplier possess the appropriate expertise to perform the particular tasks that they
will be required to undertake (see Appendix 3). The training policy shall also encompass
a programme of refresher training and new techniques/skills training for existing
employees.
It is recommended that the training programme for basic skills in reading Meters be
provided to NVQ standard. The appropriate level shall be agreed in discussion with the
Qualifications and Curriculum Authority (QCA).
A basic skills course in reading Meters shall as a minimum include:a)
Reading skill
The ability to accurately read a Meter Index and capture a reading from the
variety of Meter types installed in the field. Appendix 4 shows some examples
of the range of Meter Indexes involved.
b)
Installation knowledge
Understanding and recognising different types of Meter and different Meter
Index configurations.
c)
Inspection skills
The ability to inspect different types of Meter Installation, and the environment
surrounding the Meter, in order to identity non-standard, unsatisfactory, unsafe
Meter Installations or those that have suffered illegal or unauthorised
interference. Appendix 6 gives guidance on the procedure to follow for
suspected or actual instances of tampering.
d)
Process/procedure knowledge
Understanding the relevant working practices (e.g. what to do if the customer
is out; leave card or try again).
e)
Documentation knowledge
The ability to understand and complete relevant documentation for reading
Meters.
f)
Equipment skills
Proficiency in the operation of relevant data-capture equipment.
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g)
Safety knowledge
Understanding the hazardous nature of gas, and understanding the meter
reader's safety responsibilities, including those relating to gas escapes and
the identification of unsafe situations. Appendix 5 outlines a procedure to
follow for gas escapes.
h)
Customer service skills
Provision of relevant skills to enable the reader to project an acceptable
'public face' of the Company.
i)
Confidentiality knowledge
Understanding of the meter reader's responsibility to protect the
confidentiality of the Company's data and a Gas User's details (including
responsibility under the Data Protection Act).
Meter readers shall be aware of the procedures for handling emergency situations or
suspected meter tampering (see Appendices 5 and 6).
3.3 Relationship to Gas Users
The Metropolitan Police Doorstoppers' Code of Practice was used as the basis for the
following issues relating to contact with Gas Users and members of the public.
Registered Gas Meter Readers shall as a minimum comply with the following
a)
Identity Cards
A meter reader shall carry at all times, and show to a Gas User when gaining
access to premises, a valid Identity Card which shall include a photograph. The
Registered Gas Meter Reader shall control the issue, use and redemption of the
Identity Cards for its employees.
Standard Condition 24A of the Suppliers' licence requires that members of the
public may readily confirm the identity or authority of an officer of the Supplier
and that the Supplier should ensure that identity cards, uniforms, liveried
vehicles etc. are not misused.
b)
Uniform
All meter readers shall wear at all times, whilst reading Meters and carrying out
related activities, the valid and recognisable uniform of their company. The
Registered Gas Meter Reader shall control the issue, use and redemption of
uniforms for its employees
c)
Behaviour and Appearance
A meter reader will be considered to be the public face of the Supplier and
shall adopt the highest standards of behaviour. The meter reader shall afford all
Gas Users, and other members of the public, common courtesy at all times.
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d)
Hours of Reading
A meter reader shall only call at a Gas User's premises or home during the hours of 7
a.m. to 8 p.m. Monday to Saturday, except with the prior agreement of the Gas User.
Calls on Sundays and Bank holidays shall only be made with the prior agreement of
the Gas User.
It is recommended that consideration be given to restricting calls to the hours of
daylight, e.g. different hours for summer and winter, especially for older Gas Users
who are often nervous of callers after dark.
Where the meter is located in non-domestic premises, it is recommended that visits
coincide with the relevant business hours.
e)
Safety
A meter reader shall be aware at all times of the potential hazards with gas, and shall
exercise due caution when exercising his duties as set out in para 3.6.3. For example,
he shall not smoke or use naked lights, and shall use intrinsically safe equipment
where appropriate (e.g. in Hazardous Areas).
f)
Meter Reading Process
A meter reader shall exercise his duties efficiently. A meter reader shall not falsify
Meter Readings.
g)
Keys - Gas Users
Keys to a Gas User's premises, or meter housing, may be issued. These shall be kept
secure when in the meter reader's possession, not passed to any third party, and
returned promptly.
h)
Passwords - Gas Users
The reading information may include passwords or security details which are used to
gain entry to premises. Such details shall remain restricted information and not be
divulged to any third party.
i)
Access to Data
If the Gas User, or his authorised representative, at the time of a visit to read a Meter
requests his reading data, the meter reader shall inform the Gas User of the Meter
Reading as displayed on the Meter.
j)
Meter Reading Related Activities
If the Registered Gas Meter Reader is contracted to carry out other work in addition to
reading and inspection, they need to agree the scope and control of that work through
the terms of the contractual relationship. However, the following examples shall be
considered :i)
If a Registered Gas Meter Reader fits batteries to metering equipment, the relevant
equipment manufacturer's instructions must be followed for replacing the batteries.
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Also, the old batteries must be disposed of in a safe and secure manner, having
due regard to the appropriate environmental legislation.
ii) If Registered Gas Meter Reader is contracted to set pre-payment meters, the work
should be agreed between the parties involved.
iii) If a Registered Gas Meter Reader empties coin meters, procedures should be
developed to govern the activity that take due regard to the safety of the meter
reader, the Gas User and the general public.
k)
Other Activities
Registered Gas Meter Readers shall not use visits to read Meters or carry out related
work to market or provide other services without the prior written agreement of the Gas
User. In addition, a meter reader shall not abuse his opportunity to enter premises and
homes for the purpose of reading Meters to ‘promote or sell’ products, services or
advice to Gas Users.
This does not affect the duties and responsibilities of Registered Gas Meter Reader
employees to recognise and respond to unsafe gas situations as required by the Gas
Safety (Installation and Use) Regulations 1994 as amended by the Gas Safety
(installation and Use) (Amendment) Regulations 1996.
Note: In these Guidance Notes, whenever reference is made to the Gas Safety
(Installation and Use) Regulations 1994, the reference is taken to include the later
amending Regulations as detailed above.
Where meter readers perform other activities when not reading Meters, they shall not
use their meter reader Identity Card or Uniform.
i)
Vehicles
A Registered Gas Meter Reader should ensure that, as far as possible, all vehicles used
by meter readers carry their recognisable company logo.
Registered Gas Meter Readers should consider producing a Code of Conduct for their
employees. This would clearly set out what is, and is not, acceptable conduct. An
example of such a Code is in Appendix 7.
3.4
Liability Insurance
A Registered Gas Meter Reader must maintain adequate Employers Liability Insurance,
Public Liability Insurance Is optional. The Minimum cover of £5,000,000 per incident is
considered satisfactory for the majority of situations. Further guidance on this can be
obtained from the Health and Safety Executive.
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3.5 Confidentiality
3.5.1
Gas User Details
In order to carry out the meter reading activity, a Meter Reader will, by
necessity, have access to information that includes personal details of Gas
Users (e.g. name, address, security password etc.) and commercially sensitive
details (e.g. name of Supplier, Meter Index reading etc.). A Registered Gas
Meter Reader and its employees shall not unnecessarily divulge any of this
information to a third party.
3.5.2
Confidentiality Agreement
A Registered Gas Meter Reader shall implement a policy for all its employees
to be 'bound' by a confidentiality agreement regarding the control of
commercially sensitive information. In particular, if a Registered Gas Meter
Reader provides a reading service for a number of companies, it shall develop
procedures to ensure that one Supplier's reading information is not divulged to
another.
3.5.3
Access to Data
Meter reading data is potentially valuable information. The Gas User, Supplier,
Shipper, and Gas Transporter all have a legitimate interest in accessing this
data. A Registered Gas Meter Reader only has access to Meter Reading data on
behalf of the Supplier, and with the goodwill of the Gas User.
The Registered Gas Meter Reader shall therefore only release data to the
Supplier relevant to the period that the Supplier is associated with the supply of
gas to that Meter. How data is transferred to or accessed by any other
interested parties is a contractual matter which may, or may not, involve the
Registered Gas Meter Reader.
Registered Gas Meter Readers shall not unreasonably refuse to supply data to
the Gas User, with the exception of data relating to fraud and tamper indicators
etc.
3.5.4 Data Transfer
It is the responsibility of the Registered Gas Meter Reader to ensure that all
Meter Readings collected are transferred safely and securely to the Supplier.
The method of data transfer is a matter for commercial agreement between
these parties. Specific controls for certain meter types and configurations are
contained in Section ‘U’ of the Network Code.
3.5.5 Data Retention
The Registered Gas Meter Reader shall only retain data for the period specified
by the Supplier.
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It is recommended that the Registered Gas Meter Reader and the Supplier
agree minimum and maximum data retention periods for data, both for
individual Gas Users, who may change Supplier and no longer have their
Meters read by the Registered Gas Meter Reader etc, and for all data following
contract termination.
3.5.6
Data Protection Act
The control of personal information may be covered by the Data Protection
Act 1998. A Registered Gas Meter Reader shall ensure all its responsibilities in
this context are properly understood and met.
3.5.7
Health & Safety
A Registered Gas Meter Reader is covered by the requirements of Health and
Safety at Work legislation in addition to the specific requirements of these
Guidance Notes.
In the event that current Health and Safety regulations conflict with any
requirements of these Guidance Notes, the Health and Safety regulations shall
have precedence.
3.5.8
Audit
In order to satisfy industry concerns regarding the quality of meter reading,
Ofgem or the Gas Transporter may undertake audits (including the obtaining
of a meter reading). The Registered Gas Meter Reader will co-operate with an
audit where it is either a contractual obligation or, in the opinion of Ofgem, it
is reasonable to do so.
3.5.9
Sub-Contract
Where a Registered Gas Meter Reader sub-contracts work within the scope of
these Guidance Notes to another party, it is the responsibility of the Registered
Gas Meter Reader to ensure that the sub-contractor complies with the
requirements of these Guidance Notes.
3.5.10 Handling of complaints
A Registered Gas Meter Reader shall ensure that its employees are competent
to handle complaints from Gas Users. As a minimum, they shall be able to
clearly identify the relevant party for complaints as appropriate e.g. billing and
meter accuracy queries/complaints to the Supplier.
3.5.11 Rights of Entry
Meter reader's do not have an automatic right of entry to a Gas Users' property,
even to read Meters located in external meter boxes. It is recommended that
Suppliers seek the agreement of Gas Users to read Meters located in external
meter boxes without needing to gain permission on each visit.
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Meter readers may enter a Gas User's property to read the Meter only if the Gas
User allows them entry on request. If permission is not granted, they shall leave
immediately.
Gas User's establishments may have specific security requirements for
obtaining access. Registered Gas Meter Readers shall comply with any such
requirements.
There are circumstances where access to property can be gained without the
consent of the Gas User. Where a Registered Gas Meter Reader is involved in
such Rights of Entry action, they shall ensure that they comply with the
provisions of the Rights of Entry (Gas and Electricity Boards) Act 1954.
Registered Gas Meter Reader only have Statutory Rights of Entry where they are
acting as agents of a licensed Supplier. If a Registered Gas Meter Reader is
working for a non-licensed entity, such as a Gas User, they do not have any
Rights of Entry.
3.6
The Meter Reading Process
3.6.1 Frequency of Reading
The frequency of reading for each Gas User shall be determined within the
contract between Registered Gas Meter Reader and the Supplier. The contract
should specify a target date on which the Meter Reading should be taken. The
contract should also specify the required period during which readings should
be provided by the Registered Gas Meter Reader.
It is unlikely that a Registered Gas Meter Reader will gain access to all Gas
Users' Meters within the target window. The contract with the Supplier should
specify the percentage of readings where access shall be gained that is
acceptable. This will influence the working practices of the Registered Gas
Meter Reader in terms of the number of visits it makes to premises, the timing of
visits, the perseverance of each visit etcThe Registered Gas Meter Reader shall advise the Supplier if any reading
information is inaccurate or out of date (e.g. meter location, access details etc.)
and supply the updated details where possibleA Registered Gas Meter Reader may install and/or operate equipment to read
Meters automatically, (see Chapter 4).
3.6.2 Non-Cyclic Reading
A Registered Gas Meter Reader may be asked to perform non-cyclic readings
e.g. opening readings on a change of Supplier, billing readings on change of
occupancy etc. These readings should be undertaken in the same way as cyclic
reads.
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3.6.3 'Must Read' Requirements
Although Suppliers will attempt to obtain readings by meter reader visit or
Automatic Meter Reading (AMR) system on a regular basis, it is inevitable
that in some cases a reading will not be obtained. Suppliers are likely to
establish arrangements with Gas Users, whereby the Gas User can provide
readings, or the Supplier will estimate the consumption.
This is acceptable, up to a point. However, if several attempts to obtain an
actual reading have been unsuccessful, the basis of billing from the
Supplier to the Gas User is undermined. Similarly, if the Gas Transporter
relies on these readings for its invoicing requirements, that basis is also
undermined.
Because of this, the Network Code defines a Must Read frequency
for Meters.
Given the potential movement of Gas Users between Suppliers, the Gas
Transporter is the only party who will have a record of the reading history
of each Meter. It is therefore likely that the Gas Transporter will inform the
relevant Shipper that a ‘Must Read' situation is imminent. Where necessary
the Gas Transporter will undertake the ‘Must Read'Additional efforts shall be made by the Registered Gas Meter Reader to
secure a reading where a 'Must Read' situation exists. Failure to provide a
reading may prompt the Supplier or the Gas Transporter to invoke the
Rights of Entry set out in the Gas Act 1986.
3.6.4
Safety Checks and Actions
Although the main role of the Registered Gas Meter Reader is to provide
accurate and timely readings, it also has an important role in inspecting
the security and integrity of the Meter Installation.
A Registered Gas Meter Reader shall have in place procedures for
reporting all suspected gas escapes immediately. Appendix 5 outlines
such a procedure.
3.6.5
Tamper Checks and Actions
A Registered Gas Meter Reader has an important role in reporting
all violations of the security and integrity of the Meter Installation.
A Registered Gas Meter Reader shall have an agreed procedure in place
with the Supplier or Gas Transporter for reporting all suspected cases of
meter tampering in a timely manner. Appendix 6 outlines such a
procedure for the meter reader.
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3.6.6
Data Transfer Formats
It is a contractual decision between the Registered Gas Meter Reader and the
Supplier as to the mechanism by which information/data will be transferred
between organisations- Similarly, the content of the data transfers, including
the information required to facilitate meter reading, is also a contractual
matter.
However, it is recommended that:a)
b)
c)
The transfer of large amounts of meter reading information be
achieved by means of electronic data transfer.
If data is transferred electronically, it should be done using industry
standard data formats.
The requirements of the Gas User are considered.
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4
AUTOMATIC METER READING (AMR)
4.1
General
The AMR system shall record and transmit the Meter consumption data, including the
data from any Conversion Systems included in the Meter Installation and any tamper
or safety information.
Where an AMR system is to be installed, the provision of a suitable Meter is a
contractual matter to be agreed between the Supplier and the Registered Gas Meter
Reader.
The issues identified in this section specifically refer to information obtained from a
gas Meter Installation. Any other facilities provided via an AMR link are to be seen as
additional and shall not interfere with the secure and timely transmission of Meter
Readings and related data.
4.1
Equipment Specification
4.2.1
Meter Interface
The AMR equipment shall have inputs suitable for the Meter or other
equipment, e.g. Conversion Systems, to which it is to be connected. In
particular, it shall not interfere with the correct operation of the Meter or other
equipment to which it is to be connected and it shall conform to any
specifications for the Meter or other equipment's outputs (see also Para 4.8)
Where Conversion Systems are fitted as part of the Meter Installation, the AMR
equipment shall interface to these in addition to the Meter and the requirements
of IGEIGM/5 - 'The Installation and Use of Electronic Gas Meter Volume
Conversion Systems' shall be complied with as appropriate.
4.2.2
Data Storage
Where AMR equipment stores cumulative consumption data, e.g. meter pulses
which are accumulated into a register that is designed to track the Meter Index
reading, it is recommended that all such data be stored in a non-volatile
memory which does not require any form of power source to retain the data
e.g. E2PROM.
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It any data is stored in memory which requires some form of power source
including batteries, it is strongly recommended that the AMR equipment
has status indicators which indicate that data may have been lost if the
power source fails.
4.2.3
Power Sources
AMR equipment may be powered by any suitable power source, provided
that:a)
b)
c)
The Gas User and the Supplier are made aware of the need for, and
frequency of, any maintenance visits to service or replace the power
source.
The data storage requirement of para 4.2.2 are met.
Where the AMR equipment has cumulative consumption data
registers which record pulses from the Meter or other equipment,
and it is powered from any external power source, the equipment
shall have a backup power source or other mechanism such that the
consumption data continues to be recorded during an external power
failure or disconnection.
The duration of operation from the backup power source or other mechanism
should be sufficient to ensure that any failure of the equipment to
communicate is detected and corrective action can be taken before the
backup power source or other mechanism fails.
In the event that the backup power source or other mechanism fails before the
main supply is restored or other corrective action is taken, the equipment shall
set a status flag or other indicator that data loss may have occurred.
4.2.4
Periodic Data
Where AMR equipment records periodic consumption, the equipment shall
maintain the accuracy of the start and end of the time periods with respect to
Greenwich Mean Time to within an accuracy agreed with the Supplier. Where the
data is used for system balancing purposes, the equipment shall conform to the
requirements of the Network Code.
4.2.5
Communications
The equipment and installation shall be approved by the relevant bodies for
connection to or use of the chosen medium of communication e.g. British
Approvals Board for Telecommunications (BAB-1) for telephone, Radio
Communications Agency for radio.
If the communication medium or equipment is shared with the Gas User for
other applications, the Registered Gas Meter Reader shall ensure that the Gas
User is aware of, and agrees to, any implications of the equipment operation.
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4.3
Gas User Liaison
Whether or not the installation of AMR equipment affects the fabric, fixtures and
fittings of the Gas User's premises, an explanation of the work involved and the
operation of the system must be given to, and written authorisation obtained from, the
Gas User before work is carried out.
4.4
Installation
It is the responsibility of the Registered Gas Meter Reader to ensure that all AMR
equipment is safe, fit for purpose and meets the requirements of the Supplier.
4.4.1
Location
The location of all AMR equipment shall take account of any Hazardous Area
Zone classification (para 4.8.1) and other safety considerations (pare 4.8). It shall
be positioned so as to avoid causing any risk to safety or creating a hazard. It
shall be securely fixed, and shall not present an impediment to the use of any
other equipment in the vicinity.
The AMR equipment shall not be installed so as to obscure the Meter Index or
other display on the Meter, nor shall it impede access to any Meter or other
communications ports or interfaces e.g. an isolation barrier output for connection
to a Gas User's energy management system. Access to the Meter for servicing etc.
shall not be impeded by the position of the equipment.
The equipment shall be installed to ensure ready access for repair, service or
replacement in order that the minimum disruption is caused to the Gas User.
4.4.2
Making Good
The Registered Gas Meter Reader shall ensure that on completion of any
installation work the site is restored as closely as possible to the condition in
which it was found prior to the commencement of the work.
4.4.3
Records
The Registered Gas Meter Reader shall maintain records which are sufficient to
identify the source of Meter Reading data, the location of the equipment and
meet any other requirements of these Guidance Notes.
4.5
Service and Maintenance
The Registered Gas Meter Reader shall ensure that the Supplier and the Gas User are
clearly advised of the frequency of service visits to maintain the equipment at the time
of installation.
The Registered Gas Meter Reader shall ensure that its records which identify the source
of Meter Reading data and the location of the equipment are kept up to date with any
changes made during service and maintenance activities.
The Registered Gas Meter Reader shall ensure that redundant or surplus equipment which
they remove is returned to its owner or, if owned by the Registered Gas Meter Reader, is
disposed of with regard to the security of the equipment and the relevant environmental
legislation.
If a Registered Gas Meter Reader fits batteries to metering equipment, the relevant equipment
manufacturer's instructions for replacing the batteries shall be followed and the old batteries
must be disposed of in a safe and secure manner, having due regard to the appropriate
environmental legislation.
4.6
Decommissioning
4.6.1
Removal of Equipment
Upon termination of the contract to read a Gas User’s Meter, the Registered Gas
Meter Reader shall remain responsible for its own installed equipment until it is
removed or ownership transferred to another party.
When removing AMR equipment, the Registered Gas Meter Reader is responsible for
the safe removal and disposal of the equipment, and shall make good the installation
in line with the surrounding area.
If having made reasonable efforts, a Registered Gas Meter Reader is unable to gain
access to the premises to remove its equipment, it may discharge its obligations for
the maintenance, removal and disposal of the equipment by giving written notice
sent by recorded delivery to the Gas User and allowing a reasonable period for a
reply.
4.6.2
Transfer
The Registered Gas Meter Reader, or the owner of the equipment, may transfer
responsibility for the equipment to another Registered Gas Meter Reader or owner
following termination of its contract, but it is not required to do so. It shall not,
however, preclude access to the Meter Installation for the connection of alternative
equipment.
4.7
Accuracy and Reconciliation
The objective of AMR equipment and systems is to record and transmit data which accurately
reflects gas consumption as recorded on the Meter Index, in order to reduce the number of
visits required to the Gas User's premises to read the Meter and enable access to more
real-time data.
The information transmitted shall be verified as required by the Network Code. The
information shall also be subject to periodic reconciliation against the Meter Index. This
reconciliation shall be carried out at least every two years,
The accuracy of all AMR equipment shall be verified on installation and re-verified following
Meter removal and/or replacement. All verification and reading information will be subject
to contractual arrangements and audit.
21
4.8
Safety
4.8.1
Hazardous Areas
Some Meter Installations may be sited in areas classified as hazardous. The
Registered Gas Meter Reader is responsible for ascertaining if the area is
classified as hazardous by discussion with the Gas User or the relevant
authorities e.g. the Health and Safety Executive.
Any equipment installed in a hazardous area, or connected to Meters located in
a hazardous area, shall be suitable for use in such areas and shall be installed in
accordance with the relevant standards e-g. BS 5345 - 'Code of Practice for
Selection, Installation and Maintenance of Electrical Apparatus for use in
potentially explosive atmospheres', IGE/GM/1, IGE/GM/4, IGE/GM/6 and
IGE/GM/7 as appropriate.
4.8.2
User Safety
The design and installation of equipment shall ensure that no-one is put at risk. It
shall conform to the requirements of the relevant European Directives e.g. Low
Voltage Directive.
Installations shall conform to IGE/GM/7 - 'Electrical Connections to Gas
Meters', BS 7671 - 'Requirement for Electrical Installations' and BS 6400 'Installation of Domestic Gas Meters' and take account of IGE/GM/1 ‘Gas
Meter Installation for pressures not exceeding 100 bar’ or IGE/GM/6 'Specification tot Low Pressure Diaphragm and Rotary Displacement Meter
Installations with Badged Meter capacities exceeding 6 m3/h, but not
exceeding 1076 m3/h’ as appropriate.
4.8.3
Adverse Conditions
The Registered Gas Meter Reader shall ensure that the selection and installation
of equipment is such that adverse conditions such as fire, flood etc. do not result
in a condition that would pose an excessive risk of damage to persons or
property. The Registered Gas Meter Reader should consider the advice of the
relevant authorities and test houses in evaluating the suitability of equipment.
4.8.4 Labelling
Equipment shall be clearly labelled to identify the ownership and contact details
together with any conditions required for safe operation. This shall include
guidance on the procedure to adopt where the Meter is disconnected or
subjected to a maintenance check which interrupts the AMR equipment's
recording of consumption or other data. In such cases, the equipment will
require re-verification in accordance with para 4.7.
22
4.9
Security
The AMR equipment and systems shall be designed to prevent unauthorised third party
access.
Where a Meter or AMR equipment provides an indication of tampering, this
information shall be forwarded to the Supplier and the Gas Transporter for action. The
details of the tampering and subsequent action shall be recorded for future reference.
Where tamper indications are provided, the Registered Gas Meter Reader shall have a
procedure for the resetting of these following activation.
The Registered Gas Meter Reader shall prevent consumption data being given to the
wrong party when a Gas User changes Supplier.
4.10 Environment
4.10.1 Electro-Magnetic Compatibility
Any equipment installed by the Registered Gas Meter Reader and the
installation itself shall satisfy the relevant EMC regulations and standards, It is
the Registered Gas Meter Reader's responsibility to determine the relevant
standards depending upon the environment of the installation site.
4.10.2 Site Environment
The AMR equipment shall be suitable for the physical conditions of the
installation including the range of expected environmental conditions e.g.
temperature, humidity, etc.
23
5
ABBREVIATIONS
The following abbreviations apply within these Guidance Notes
AMR
BABT
E2PROM
EMC
HSC
HSE
IGEM
Ofgem
GT
Automatic Meter Reading
British Approvals Board for Telecommunications
Electrically Erasable Programmable Read Only Memory
Electro-Magnetic Compatibility
Health and Safety Commission
Health and Safety Executive
Institution of Gas Engineers and Managers
Office of Gas and Electricity Markets (a non-ministerial government
department and the regulator of the onshore gas industry in Great Britain)
Gas Transporter
24
5
REFERENCED DOCUMENTS
Listed below are the documents referred to in the text of this document. Except where
stated in the text, reference should always be made to the latest edition or amendment.
Document
Publisher
Data Protection Act 1998
Her Majesty's Stationery Office
Gas Act 1986
Her Majesty's Stationery Office
Gas Act 1995
Her Majesty's Stationery Office
Utilities Act 2000
Her Majesty’s Stationery Office
Gas Safety (Installation and Use)
Regulations 1994
Her Majesty's Stationery Office
Gas Safety (Installation and Use)
(Amendment) Regulations 1996
Her Majesty's Stationery Office
Health and Safety at Work Act
Her Majesty's Stationery Office
Rights of Entry (Gas and Electricity
Boards) Act 1954
Her Majesty's Stationery Office
Rehabilitation of Offenders Act
Her Majesty's Stationery Office
Gas Metering Definitions
Ofgem
Information 'Xchange Business Rules
British Gas Transco, 31 Homer Road,
Solihull
BS 5345 -'Code of Practice for
Selection, Installation and
Maintenance of Electrical Apparatus
for use in potentially explosive
atmospheres'
British Standards Institution
BS 6400 - 'Installation of Domestic
Gas Meters'
British Standards Institution
Note: BS 6400 is currently being
revised and will be renamed
'Installation of Domestic Sized Gas
Meters'
BS 7671 - 'requirement for Electrical
Installations'
British Standards Institution
IGE/GM/1 -'Gas Meter Installation for
pressures not exceeding 100 bar'
Institution of Gas Engineers
25
Document
Publisher
IGEIGM/5 -'The Installation and Use
of Electronic Gas Meter Volume
Conversion Systems'
Institution of Gas Engineers
IGEIGM/6 -'Specification for Low
Pressure Diaphragm and Rotary
Displacement Meter Installations with
Badged Meter Capacities exceeding
6m3/h, but not exceeding 1076m3/h'
Institution of Gas Engineers
IGE/GM/7 -'Electrical Connections to
Gas Meters'
Institution of Gas Engineers
26
APPENDIX 1 - INFORMATION ON THOSE INVOLVED WITH THE SUPPLY OF GAS
HSC AND HSE
The Health and Safety Commission and the Health and Safety Executive are statutory bodies whose
overall purpose is to ensure that risks to people's health and safety from work activities are properly
controlled. HSE has the day to day responsibility for enforcing gas safety legislation.
CORGI
The Council for Registered Gas Installers (CORGI) is responsible for the mandatory registration of
businesses as required by regulation 3(3) of the Gas Safety (Installation & Use) Regulations 1994.
Registration is only granted to those businesses deemed competent to carry out work on gas fittings.
CORGI will additionally be responsible, as agents for Ofgem, for the deeming of the competence of
those installers who apply to carry out work under the Codes of Practice for specific Meter
Installations - COP/1a, COP/1b and COP/lc. It might be helpful to think in terms of CORGI as the
HSE's agents as regards safety and Ofgem’s agents in relation to Meter Installation accuracy.
IGEM
The Institution of Gas Engineers and Managers (IGEM) is acknowledged as the foremost
independent authority in the British gas industry. They are responsible for the publication of the Gas
Measurement Procedures.
Gas Transporter
The Gas Transporter is responsible for transporting gas to an agreed point within predefined or
agreed pressure and volume parameters, whilst maintaining the safety and integrity of their system.
The Gas Transporter is also responsible for providing such services as are required under licence or
legislation and for providing additional services as might be agreed from time to time. This would
normally include maintaining a Sites and Meter Database covering all Primary Meters and in some
instances the maintenance of safety equipment. If requested by the Shipper, the Gas Transporter is
responsible for meeting certain requests for meter installations.
THE SHIPPER
The Shipper is responsible, if requested by the Supplier, for arranging a meter installation with the
Gas Transporter in accordance with the terms of its licence. The Shipper is also responsible for
liaising with the Supplier and the Gas Transporter regarding the current and projected gas
consumption, the location and size etc. of the meter installation, the location of the gas service, and
the programming and execution of the Meter Work.
27
THE SUPPLIER
The Supplier is responsible for supplying gas to a Gas User, and is responsible for:a) deciding (where necessary in consultation with the Gas User) how gas consumption data
will be collected.
b) making meter installation arrangements for the Gas User if asked to do so.
c) identifying with the Gas User the maximum current and projected gas consumption through the
meter installation, including the range of flow variations.
d) liaising with the Shipper and the Gas User on the gas consumption, the location and size etc. of
the meter installation, the location of the gas service, and the programming and execution of the
Meter Work.
THE GAS USER
The Gas User is responsible for providing adequate details on the current and projected gas
consumption, for providing a suitable location and adequate housing for the meter installation and,
where appropriate any associated equipment, in accordance with the requirements of tile Gas
Transporter, for obtaining planning approval from the appropriate authorities for the construction of a
meter house where appropriate and for maintaining the meter environment in accordance with the
Gas Act 1996 and the Gas Safety (Installation and Use) Regulations 1994.
METER OWNERS
The owner of the Meter Installation is responsible for its correct operation in respect of the registration
of gas consumptionenergywatch
energywatch is responsible for representing the interests of all gas and electricity consumers.
28
APPENDIX 2 - SAMPLE EMPLOYEE VETTING PROCEDURE
The information in column 1 below shall be obtained from all applicants who shall sign to confirm
the information is correct. Any false declaration shall constitute grounds for immediate dismissal.
All information shall be verified in accordance with column 2. The verification shall be recorded in
column 3 and signed by the supervisor/manager responsible.
Information to be obtained
Verification required
Applicants Name
Documentary evidence of identity,
ideally with photograph or minimum
2 documents with name and
address e.g. driving licence
Documentary evidence of residence
e,g, driving licence, utility bill.
Applicant to confirm details in writing
Current Address and length of time
at this address.
Is current address a permanent or
temporary home ?
Previous Address(es) it less than 5
years at current address
Is Applicant registered on the
Electoral Roll ? If so, at what
address 9
Applicants NI Number
Previous employment history
(minimum 5 years or since leaving
full lime education)
Names and addresses of 2
References
Any previous convictions or criminal
Record
Undertaking to notify employer of
any change to the above information
As for current address
Applicant to confirm details in writing
Documentary evidence e.g. P45,
P60, Tax Coding notice
Confirm employment history with
each employer
References to be obtained in writing.
Applicant to confirm details in
writing.
Any convictions not regarded as
spent under the Rehabilitation of
Offenders Act 1974 to be subject to
management review with due regard
to the duties to be undertaken.
Written undertaking required
29
Verification OK ?
Yes/No
APPENDIX 3 – Appropriate Expertise for Meter Readers
Suppliers Licence Condition 17 requires that inspection of meters shall be carried out by a person
having the appropriate expertise for the following tasks:
(a) reading the meter
(b) inspecting the meter and the associated installation for evidence of tampering;
(c) inspecting the meter and that installation for any evidence that the meter has not continuously
been in position for the purpose of registering the quantity of gas supplied;
(d) arranging for information in respect of any gas leakage identified in the vicinity of the meter to be
passed on in accordance with the Gas Safety (Management) Regulations 1996 as if the licensee
had been informed thereof;
(e) inspecting the meter for any evidence of deterioration which might affect its due functioning or
safety; and
(f) where necessary and subject to consent of the owner of the meter, changing any batteries in the
meter
NB Dis-assembling of any part of the meter is not required for any of these tasks.
30
APPENDIX 4 - SAMPLE METER INDEXES
The following examples show four examples of Meter Index which may appear on a Meter, although
there are a wide range of variations across different manufacturer's and models of Meter. The main
variations are in the number of dials or digits on the index and the multiplication factors. Meters are
normally read in 100s of cu.ft. or whole numbers of cu.m., ignoring the decimal sub-multiples.
For example, in the dial-type Meter Index (Figure 1), there are 5 dials having multipliers of 10, 100,
1000, 10000 and 100000 cubic feet (cu.ft.) per division, plus a test dial showing 2 cu.ft. per
revolution. The index on the example shown is 138210 cu.ft-, but normally only the first four digits
would be recorded, i.e. 1382, making the Meter Reading 138200 cu-tt.
The direct-reading index in Figure 2 shows 5 digits with the least significant (right hand) red digit
recording in tens of cu.tt with a fixed printed zero and a test dial showing 1 eu.tt per revolution. In
this case the index on the example is showing 123410 cu.ft., but normally only the first four digits
would be recorded i.e. 1234 and not red digits, making the Meter Reading 123400 cu-ft.
The direct-reading index in Figure 3 shows 6 digits with the least significant (right-hand) digit
recording in hundreds of cu.ft. as the printed multiplier is X100, with a test dial showing 10 cu.ft per
revolution. The Meter Reading on the example shown is 12345600 cu.tt. and all six digits would be
recorded.
The electronic Meter Index in Figure 4 records in cubic metres, not cubic feet and displays
consumption in sub-decimals of a cubic metre for test purposes. The index on the example shown is
00254.013 m3, but normally only the whole numbers of cubic metres, i.e. the first five digits, would
be recorded making the Meter Reading 00254 m3.
In many cases, different multiplier factors between xI and xI000 will apply to the Meter Index
according to the various sizes of Meter within a single model range from one manufacturer. The
multiplier factor will appear on the Meter Index in some form, but Registered Gas Meter Readers will
need to cater within their training programmes for the variation in Meter Indexes.
It is not unusual for conversion devices to have a multiplier greater than that of the Meter to which
they are connected e.g. a converter may have a multiplier of x100 on a Meter with a multiplier of
x10,
31
1
EXAMPLE OF A DIAL-TYPE METER INDEX
Figure 1
2
EXAMPLES OF PIRECT-READING METER INDICES
Figure 2
Figure 3
32
3
EXAMPLE OF AN ELECTRONIC METER INDEX
Figure 4
33
APPENDIX 5 - EMERGENCY GUIDELINES (GAS ESCAPE)
General Rules for Registered Gas Meter Reader employees
The following are General Rules that should be followed when a gas escape is discovered by any
employee of a Registered Gas Meter Reader employed to read Meters or perform associated
work. This is not intended to be a definitive procedure.
1
DOMESTIC PREMISES
a)
Advise the Gas User that there is a gas escape
b)
Advise the Gas User:
to open doors and windows to get rid of the gas.
to check if the gas to an appliance has been left on unlit or if the pilot light has gone
out.
to turn off the supply at the meter.
not to use matches or naked flames.
not to smoke.
not to turn electrical switches (including door bells) on or off.
c) If a Gas User is not present, you should turn off the supply at the meter unless there is a
reason for not doing so.
d)
2
Report the gas escape immediately to the British Gas Transco emergency service.
INDUSTRIAL AND COMMERCIAL PREMISES
The same rules as in la to 1d above apply except
a) You shall make every effort to inform the responsible person e.g. the site manager, site
supervisor, or appropriate person in authority, of the gas escape.
b) The responsible person shall take the decision to turn off the gas supply. If in your
judgement an immediate danger exists, you may turn off the supply of gas in the absence
of a person in authority.
c) When reporting the gas escape as in para Id above, it is necessary, where possible, to give
details of the nature of the escape, the location within the premises, and in addition the
complexity of the meter installation, if possible.
34
APPENDIX 6 - GUIDELINES FOR SUSPECTED/ACTUAL METER TAMPERING
General Rules for Registered Gas Meter Reader employees
The following are General Rules that should be followed when a suspected case of meter tampering
is discovered by any employee of a Registered Gas Meter Reader employed to read Meters or
perform associated work. This is not intended to be a definitive procedure.
1
SUSPECTED TAMPERING
a) It you suspect that the meter installation has been tampered with, you must record
details of the suspected method or evidence of tampering using the specified procedures.
b) It you believe that the meter installation is unsafe (i.e. the integrity of the installation
has been affected by interference) you shall report it as if it were an escape to British
Gas Transco using the procedure in Appendix 5.
c) The Meter Reading and the meter details, it different from those expected, shall be
recorded.
d) It is good practice for you to make additional personal notes for future reference.
2
ACTUAL TAMPERING
a) If you discover an instance of meter tampering, you shall follow the procedure below, and
then immediately report the case to the Registered Gas Meter Installer for them to
immediately advise the Gas Transporter.
b) An installation that has been tampered with is deemed to be unsafe. You shall report the
circumstances toTransco using the procedure in Appendix 5, who will treat it as an
uncontrolled escape.
c) You shall record the tampering details using the specified procedures. In appropriate
cases, you shall sketch the details of the tampering (e.g. by-pass fitted, meter 'propped up',
meter reversed etc.).
d) In appropriate circumstances, you should mark the reverse of the meter with evidence that
the meter had been turned (e.g. by scratching your 'employee number' on the reverse of
the meter).
e) The Meter Reading and the Meter details, if different from those expected, shall be
recorded
f)
You shall record any meter status displays that are activated as a result of tampering.
g) It is good practice for you to make additional personal notes for future reference.
35
3
SAFETY
You must at all times be mindful of your own safety, the safety of the Gas User and the safety
of the general public. You should use your judgement, when carrying out these guidelines, to
ensure that safety is not compromised.
YOU SHOULD NOT ENDANGER YOURSELF IN CARRYING OUT THESE DUTIES AND
SHOULD LEAVE THE PREMISES IF YOUR SAFETY IS THREATENED
Note: For security reasons, this procedure does not attempt to define all the means by which
tampering can occur.
36
APPENDIX 7 - SAMPLE CODE OF CONDUCT
General Rules of Conduct for Registered Gas Meter Reader employees
The following are General Rules of Conduct for all employees of a Registered Gas Meter
Reader employed to read Meters or perform associated work.
1
SAFETY AND SECURITY
You shall :a) Observe all gas and other safety regulations, statutes and authorised Codes of
Practice.
b) Not act in a manner likely to endanger yourself or any other person (including
members of the public) or property.
c) Not smoke in any area designated as a 'No Smoking' zone, where safety or a special
health hazard might exist, e.g. 'Live Gas Working'.
d) Co-operate with security and safety measures prescribed to protect life and property,
using safety equipment where appropriate.
2
GENERAL CONDUCT AND PERFORMANCE AT WORK
You shall :a)
b)
c)
d)
Ensure when on duty that your performance is not affected by drink or drugs.
Not smoke whilst on Gas Users premises.
Not act in an abusive, violent or irresponsible manner towards persons or property.
Not discriminate against Gas Users on any grounds e.g. sex, colour, race, creed,
nationality or ethnic origin.
e) Obey reasonable instructions and follow laid down working procedures.
f) Act in a manner which will maintain satisfactory relations with Gas Users and
members of the public, avoiding unwelcome physical advances, suggestive remarks
and language likely to cause distress or offence.
g) Carry out work in a careful, attentive and competent manner, to the required
standards.
h) Avoid bringing the gas industry into disrepute or in any way hindering the efficiency of
its operation.
3
THEFT, FRAUD, PERSONAL GAIN AND DISCLOSURE OF CONFIDENTIAL
INFORMATION
You shall not:a) misappropriate property;
b) divert business to a competitor; or
c) reveal confidential information to an unauthorised party.
37
MISCELLANEOUS
You shall :a) wear such uniform or protective clothing as is provided;
b) produce an identity card when required, and wear it in such a manner that it can be seen at all
times; and
c) dress in a presentable manner suited to your job and the circumstances in which it is performed.
IF IN DOUBT
This Code has been prepared to give guidance. If you are ever in doubt about any matter concerning
conduct, you should seek advice from your manager.
38
APPENDIX 8 – GAS METER READING AND INSPECTION CODE (REVISED EDITION)
GAS METER READING AND INSPECTION CODE
20 December 2000
(minor revisions January 2004)
Produced by the Suppliers Metering Forum, in pursuance of Standard Condition 17 (13) of the
Gas Suppliers Licence
39
CONTENTS
1.
BACKGROUND
2
2.
PURPOSE
2
3.
OPTIONS
2
4.
CONSUMER OBLIGATIONS AND DUTIES
3
5.
GOVERNANCE OF THE CODE
8
6.
GLOSSARY OF TERMS
9
40
1.
BACKGROUND
1.1
Domestic gas consumers may make arrangements for the ordinary reading of
their meter.
1.2
From 1 January 2001, no gas supplier licensed to supply gas to domestic
consumers may refuse to enter into a contract with a domestic gas consumer for
the supply of gas, on the basis that the consumer makes their own meter reading
arrangements, provided that those arrangements comply with the requirements
set out in this document.
1.3
All gas consumers may request that meter inspections be carried out by a
person, company or organisation (the meter inspection agent) named by the
consumer. A gas supplier may not refuse such a request if the meter inspection
agent possesses the appropriate expertise and would accurately and efficiently
carry out the tasks specified in section 4.2.3 of this document. Additionally the
gas supplier must have reasonable cause to be satisfied that the meter inspection
agent will comply with requirements set out in this document.
1.4
Gas Suppliers’ obligations and the supporting details may be obtained by
looking at Standard Conditions 8 and 23 of the Gas Suppliers’ Licences. If
consumers have any queries about the content of this document, they should
contact their supplier in the first instance and if their query remains unresolved,
they are requested to contact ‘energywatch’ (see glossary for details).
2.
PURPOSE
2.1
This document sets out the responsibilities of gas consumers who arrange for the
provision of their own meter reading and/or meter inspection service as
appropriate. In particular, it sets out the requirements to secure the accurate
reading of the meter and the prompt transmission of data in an appropriate form.
2.2
The rights in respect of meter reading apply to domestic consumers. Non-domestic
consumers who wish to make their own arrangements should contact
their supplier.
3
OPTIONS
3.1
METER READING
Gas consumers have the following options in respect of the ordinary reading of
their meter. These are:
a) to make their own meter reading arrangements;
b) to do nothing, in which case their gas supplier will continue to make
meter reading arrangements.
The gas supplier may not refuse to accept the meter reading arrangements of a
domestic consumer, provided the arrangements comply with the requirements
set out in this document.
41
3.2
METER INSPECTIONS
Gas consumers have the following options when deciding whether to carry out a meter
inspection service. These are:
a) to choose a meter inspection agent and request that their supplier
accepts the use of that agent;
b) do nothing, in which case their gas supplier will continue to carry out
meter inspections.
It should be noted that option (a) does not imply that consumers, their relatives
or any other person occupying the premises where the relevant gas meter is
installed, may carry out their own meter inspections.
Gas suppliers may not refuse to accept the meter inspection agent nominated by
any consumer, provided the agent possesses the appropriate expertise, can
accurately and efficiently carry out the meter inspection and can comply with
the requirements set out in this document.
4.
CONSUMERS’ OBLIGATIONS AND DUTIES
4.1
METER READING
Where a domestic consumer makes their own arrangements for the ordinary
reading of their meter, those arrangements shall comply with the requirements
set out in this section.
4.1.1 Agreement
The consumer must have an agreement in place with their gas supplier
to the effect that the consumer no longer requires the supplier to make
arrangements for the ordinary reading of the consumer’s meter. From an
agreed date, ordinary meter reading will be arranged by the consumer in
accordance with the terms of the agreement with the supplier and the
requirements set out in this document.
Suppliers of domestic consumers may not refuse to enter into an
agreement provided that the consumer adheres to the requirements set
out in this document.
4.1.2 Access
The person reading the meter must have access to the meter(s) from
which the consumer’s gas consumption is to be determined.
4.1.3 Meter Reading
Shall have the meaning given to it in the glossary to this Code.
42
4.1.4 Notice Periods
Where domestic consumers decide to:
• make their own meter reading arrangements, (which may
include reading the meter themselves), or
• accept the meter reading service provided by their gas supplier,
or
• change their current gas supplier to another supplier and that
supplier provides a meter reading service,
a reasonable notice period, before the preferred option takes effect, may
be required by their supplier and will be specified in the agreement with
their gas supplier.
4.1.5 Fraudulent Behaviour
The person reading the meter must not falsify the meter reading or any
other information provided.
4.1.6 Time-scales
Any meter reading taken must be provided to the gas supplier within the
period specified in the agreement between the consumer and the gas
supplier.
The gas supplier may not specify an unreasonable period.
4.1.7 Transmission and Frequency of Meter Readings
The method, format and frequency by which meter readings are to be
transmitted should be in accordance with the agreement between the
domestic consumer and the gas supplier.
The gas supplier may not make unreasonable demands in terms of the
frequency of meter reading requirement and may not unreasonably
refuse the use of the transmission medium or format preferred by the
consumer, or unreasonably withhold their agreement.
4.1.8 Supplier Rights
The gas supplier reserves the right to visit the domestic consumer’s meter
at any reasonable time regardless of any agreement that may exist
between the gas supplier and the consumer for the provision of meter
readings. If it is found that the consumer has not complied with the
obligations for meter reading set out in this section, the consumer:
(a) may be charged for meter readings obtained by the supplier
and/or
(b) may be in breach of the agreement with the gas supplier.
4.1.9 Queries
43
If a consumer has any queries regarding this document, the provision of
their meter reading service or the provision of a specific meter reading,
they should contact their gas supplier in the first instance.
4.1.10 Data Protection
Gas suppliers and their agents reserve the right to use the meter reading
information collected, for purposes other than to ascertain the amount of
the consumer’s gas bill, including, but not limited to, the derivation of
annual consumption quantities and the calculation of transportation and
gas shipper invoices; and to pass that information on to other licence
holders, e.g. shippers, the gas transporter and their agents, for the
sole purpose of the undertaking of reasonable activities.
4.2
METER INSPECTIONS
Gas suppliers have a legal duty to undertake an inspection of their customer’s
meter and the associated installation at intervals of not more than two years.
All consumers may request that their supplier agrees to these inspections being
carried out by a meter inspection agent, chosen by the consumer. This request
must be made in writing to the gas supplier and if the supplier and the gas transporter
agree to this request (and this may take up to 28 days) the meter
inspection agent must carry out inspections as requested by the supplier.
A gas supplier or gas transporter may not refuse such a request if the
meter inspection agent possesses the appropriate expertise and would accurately
and efficiently carry out the tasks specified in section 4.2.3 of this document.
Additionally the gas supplier and gas transporter must have reasonable
cause to be satisfied that the meter inspection agent will comply with
requirements set out in this document.
On completion of each inspection, the agent is required to submit a report to the
supplier.
This section sets out the consumer’s obligations should they wish to choose a
meter inspection agent.
4.2.1 Agreement
Consumers must have an agreement in place with their gas supplier to
the effect that the consumer’s named meter inspection agent will carry
out inspections of the meter and associated installation from a date
agreed by the supplier.
Suppliers of gas to consumers may not refuse to enter into an agreement
provided that the consumer agrees to adhere to the requirements set out
in this document.
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4.2.2 Before Carrying Out Meter Inspections
The consumer must choose a meter inspection agent who possesses the
appropriate expertise and who will accurately and efficiently carry out
the tasks specified within the definition of a meter inspection (see
glossary).
The consumer should send a written request to their gas supplier stating
that they wish to choose an agent to perform meter inspections. This
request should include relevant information relating to the agent, as
specified by the consumer’s gas supplier.
Once the gas supplier has agreed to the consumer’s request, the
inspection agent must carry out meter inspections as set out in section 4.2.3.
4.2.3 The Meter Inspection
The consumer shall ensure that his nominated meter inspection agent
carries out a proper meter inspection, as defined below, by the time it
falls to be carried out or within 28 days of receiving a request from the
gas supplier whichever date occurs first. The consumer shall ensure that
his nominated agent informs the consumer’s supplier to that effect.
The inspection shall be carried out by a person of appropriate expertise
and shall include the following tasks –
a) reading the meter;
b) inspecting the meter and associated installation for evidence of
tampering;
c) inspecting the meter and that installation for any evidence that the
meter has not continuously been in position for the purpose of
registering the quantity of gas supplied;
d) arranging for any information in respect of any gas leakage identified
in the vicinity of the meter to be passed to the gas emergency service
on 0800 111 999;
e) inspecting the meter for any evidence of deterioration which might
affect its due functioning or safety, and
f) where necessary and subject to the consent of the owner of the
meter, changing any batteries in the meter.
4.2.4 After the Meter Inspection
The consumer shall ensure that his nominated meter inspection agent
submits a report in respect of the tasks carried out as part of the
inspection, to the consumer’s gas supplier within a reasonable time of
carrying out the inspection. If the consumer’s gas supplier has expressly
requested that an inspection be carried out, the report must be submitted
within 35 days of that request.
If these obligations are not complied with, the consumer’s gas supplier
reserves the right to undertake the meter inspection, and withdraw its
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agreement that inspections be carried out by the consumer’s nominated
meter inspection agent.
4.2.5 Suppliers' Rights
The gas supplier reserves the right to inspect the domestic consumer's
meter at any reasonable time regardless of any agreement that may exist
between the gas supplier and the consumer for the provision of meter
inspection reports. If it is found that the consumer has not complied
with the obligations for meter inspections set out in this section, the
consumer;
a) may be charged for meter inspections obtained by the
supplier and/or
b) may be in breach of the agreement with the gas supplier.
5.
GOVERNANCE OF THE CODE.
5.1
This document (“the Code”) has been compiled by the Gas Forum through the
Suppliers Metering Forum (SMF), and has been duly designated by the Gas and
Electricity Markets Authority (the authority), under Condition 8(2)(b) of the
Standard Conditions of the Gas Suppliers' Licence.
5.2
Responsibility for modification of the Code rests with the Gas Forum through the
SMF.
5.3
Taking into account any representations received from Suppliers, customers or
their representatives, and following such consultation as deemed appropriate,
the SMF will submit any changes it wishes to make to the Code to the Authority,
for its approval; following its approval in writing, it shall revise the Code
accordingly.
5.4
As soon as practicable following the preparation of the Code or any revision
made to it, the SMF will send a copy of the Code or any revision (in each case in
the form approved by the Authority) to the Authority and to the Gas and
Electricity Consumers' Council.
5.5
No changes may be made to the Code otherwise than in accordance with the
foregoing procedures.
5.6
If for any reason the SMF ceases to exist, the Gas Forum (and if the Gas Forum
itself ceases to exist, with a group or body which is equally representative of gas
suppliers, at the discretion of the Authority) shall consult with the Authority, in
order to identify the appropriate body to carry out the change procedures
specified above, and after such consultation shall confirm such appropriate body
for this purpose.
5.7
The Supplier shall:
5.7.1
At least once in each year, draw the attention of those of its domestic
customers who have made their own arrangements, to the existence of
the Code and of any substantive revision of it and to the means by which
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they may inspect a copy of such Code in its latest form, and;
5.7.2 Give or send free of charge a copy of such Code (as from time to time
revised) to any person who requests it.
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6.
GLOSSARY OF TERMS
Agreement
Agreement shall mean the Meter Reading or Meter Inspection Service Transfer
Agreement, entered into between the consumer and the gas supplier, providing for the
consumer to assume responsibility for their own meter reading and/or meter inspection
service, prior to the transfer of responsibilities in accordance with section 4 of the ‘Gas
Meter Reading and Meter Inspection Code’. This agreement may;
a) form part of the consumer’s supply contract
b) be an amendment to the consumer’s supply contract, or
c) be a stand-alone document.
Day
For the purposes of this document, a day is as defined within the gas supply contract.
Domestic Gas Consumer
”Domestic Consumer” shall have the meaning as defined in the Gas Suppliers Licence.
A customer supplied or requiring to be supplied with gas at domestic premises (but excluding
such customer in so far as he is supplied or requires to be supplied at premises other than
domestic premises).
Energywatch
‘energywatch’ is the independent consumer organisation, which represents the interests
of all gas and electricity consumers. It was set up by Parliament in November 2000 with
the merger of the Gas Consumers Council and Ofgem's regional offices. ‘energywatch’
deals with all customer complaints. If you have a complaint you can contact
energywatch by telephone on: 0800 88 77 77
Gas and Electricity Markets Authority (the authority)
45 906 0708
Gas and Electricity Markets Authority is responsible for statutory responsibilities under
the Gas, Electricity and Utilities Acts and developing regulatory strategy and policy. The
authority is the governing body of Ofgem.
Gas Supplier
A person who supplies gas, which has been conveyed through pipes under a licence,
given under the Gas Act 1986 to premises in Great Britain.
Meter Inspection
Standard Condition 23 of the Gas Suppliers licence, requires that an inspection of the
meter be carried out every 2 years. This is to ensure the security and integrity of the
meter. If a meter or any part of the installation is considered unsafe, for whatever
reason, the inspection agent will report the matter to the gas emergency service. The
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inspection consists of a number of tasks, which are outlined in section 4.2.3 of this
document.
Meter Inspection Agent
A person, who possesses the appropriate expertise to accurately and efficiently, carry
out the tasks specified within the definition of a meter inspection.
Meter Operator
A company that is sub-contracted by a Licenced supplier to carry out the metering obligations of
the supplier.
Meter Point Reference Number
A reference number or code assigned by the Gas Transporter for identifying the
particular point at which gas conveyed to a site is metered.
Note: This number will stay with the premises, even if the meter is exchanged or there is a change
of occupier.
Meter Reading
A meter reading is a record of the register on the consumer’s meter, which may display
dials or numbers, accompanied by:
a) the consumer’s name;
b) the post code at the address of the meter;
c) the date that the reading is taken;
d) the meter serial number (as displayed on the meter);
e) the meter point reference number (this will be on the gas supplier’s invoice),
and
f) whether the meter has been exchanged since the date of the last meter
reading.
Meter Serial Number
An identification number printed or stamped on the front of your meter by the meter
manufacturer. This number may not be unique to your meter and can include up to 14
digits made up of both alpha and numeric characters.
Ofgem
The Office of Gas and Electricity Markets (Ofgem) is the regulator for the gas and
electricity industries in Great Britain. Ofgem protects the interests of consumers, ensuring they get
genuine choice and value, by promoting effective competition and
regulating monopolies.
Ordinary Reading
Meter reading as required at intervals set by your gas supplier, such intervals normally
reflecting gas suppliers’ billing practices associated with the gas supply contract.
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Gas Transporter
The holder of a licence pursuant to the Gas Act 1986 (as amended) for the conveyance of gas
through pipes which are situated in their authorised area.
Register
The visual display (either digital or dials) on the meter, which is prima facie evidence of
the volume of gas supplied.
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