T: 042-9331742 W: www.intactsoftware.com Job Summary Key

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J UNIOR P ROFESSIONAL S ERVICES S UPPORT C ONSULTANT
J UNE 2016
We’re looking for a Junior Professional Services Support Consultant to join our exciting team in Dundalk. This role is a full-time
permanent position. The successful candidate will be reporting to the Chief Services Officer. The role is primarily office based
but opportunities arise frequently in the company to progress through the career path.
Job Summary
The Support team is made up of professional and conscientious people that can deliver high quality services with great
enthusiasm enabling our partners and clients gain maximum benefit from our solutions. The role of the Junior Professional
Services Support Consultant is to provide front line telephone & remote support to our Intact V-Line contracted customers and
Intact V-Line Resellers
Key Responsibilities
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To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and
subsequent live operations of Intact V-Line ERP software at customer sites
To ensure all issues are logged, tracked and resolved on our help desk system
To keep the customer informed at all times of the status of their issue(s) until resolution
To identify sales opportunities which are outside of the customer’s support agreement and follow up sales to get
quotation to customer
To highlight high priority issues where assistance from the other departments are required to get the issues resolved
To keep informed of new changes / defects that have been made to the program
To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such
duties as may reasonably be requested
Production and submission of documentation in line with company procedures and submitted in a timely manner.
Timesheet completion in line with company procedures
Knowledge and Experience
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Accounting knowledge to Leaving Cert \ Third Level.
Excellent customer service and customer facing skills to work alongside customers on and off site.
Proficient in Microsoft Word, Excel and Project
Highly Desirable
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Good telephone manner.
Experience in Accounts Payable / Accounts Receivable role
Keen interest in all things IT related.
Demonstrated Customer Service / Customer Relationship Experience
Personal Specification
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Excellent written and verbal communication skills with the ability to communicate at manager and user level
Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate
manner
Be able to investigate issues and generate an effective solution in a systematic and logical manner
Maintain professional communication and project a professional image at all levels
Ability to work as an effective member of a team
Work conscientiously and use own initiative
Adopt a positive, pro-active approach to work
Ability to recognise how, when and to whom an issue should be escalated.
T: 042-9331742
W: www.intactsoftware.com
About Us
Established in 1992, Intact Software is an Irish owned progressive software company based in Dundalk. Our mission is to
organise our customer’s business information into an easy-to-use, single system where it can be leveraged to enable efficient
daily operations. We give their businesses the tools and functionality they need to be more operationally effective and to grow
accordingly.
Our Vision
It is our belief that companies with employee numbers of 5 to 500 will have business software with equivalent or better
capabilities than those of large enterprise. By removing the barriers associated with SME ERP software, Intact delivers enterprise
class software to Medium and Small organisations.
Our Core Values
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Hire great people and trust them
Build great products
Delight our customers
Add value with values
Collaborate and work as one
Innovate with purpose
Listen to our customers, partners & to each other
Contact Details
If you are interested in this position, please email your CV to [email protected] or
send to Intact Software, Unit 12 – 15 Blackthorn Business Park, Coes Road, Dundalk –
Reference No. ‘PSSUPP03’.
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Closing date for applications is 31 august 2016
T: 042-9331742
W: www.intactsoftware.com
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