Time Warner Cable Internet
Easy
Connect
Guide
Enjoy surfing at your own speed. Super fast.
Instant access anytime you feel like connecting.
Experience smooth, fast Internet. TWC Internet is simple to set up and use, and this Easy Connect
Guide will help you along the way. If you have any questions while connecting your new equipment,
visit us at twc.com/easyconnect for more self-help information or call us at 1-877-309-5869. We
will be happy to help, and thank you for choosing Time Warner Cable.
Included in your kit:
G
EASY CONNECT
GUIDE
CABLE
MODEM
POWER
CORD
COAXIAL
CABLES (2)
ETHERNET
CABLE
SPLITTER
RETURN SHIPPING
LABEL
Contents
Pages 2-4
Pages 5-7
Pages 7-8
Pages 8-9
Page 10
Pages 11-12
Page 13
Connect
wired
modem
Connect
wireless
modem
Activate
modem
for service
Home WiFi
network
setup
Modem
indicator
guide
Troubleshooting
Manage
your
account
Connect wired modem
COMPUTER
ELECTRICAL OUTLET
MODEM
3
ETHERNET CABLE
POWER CORD
4
IN
CABLE OUTLET
1
2A
COAXIAL CABLE
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Before connecting your modem, take a moment to
determine which pages of this instruction guide are
relevant to your new wired or wireless modem.
To connect your wired modem, locate the following items
from your Easy Connect Kit: your modem’s power cord, the
Ethernet cable and one of two coaxial cables. If you will be
connecting your new modem to a cable outlet that is also
used for your TWC TV services, you will need the second
coaxial cable and the splitter from your Easy Connect Kit.
Step 1 Connect coaxial cable to modem
Connect one end of the coaxial cable to the IN of your modem.
Step 2 Connect coaxial cable to outlet
If your cable outlet is not shared with another TWC service
like TV, connect the free end of the coaxial cable directly to
your cable outlet as shown in 2A.
2A Direct Outlet Connection
COAXIAL CABLE
CABLE OUTLET
IN
MODEM
If your cable outlet is also used for your TWC TV services,
refer to the illustration shown in 2B below. Disconnect the
existing coaxial cable from your wall outlet and replace
it with one end of the second coaxial cable from your kit.
Connect the free end of the coaxial cable to the IN on the
splitter. Connect the coaxial cable coming from your TV or
TWC Set-Top Box to one of two OUT ports on the splitter.
Connect the coaxial cable coming from your new modem to
the remaining OUT on the splitter.
2B Shared Outlet Connection
COAXIAL CABLE
OUT
STANDARD DVR, HD SET-TOP BOX OR DVR
INCOAX CABLE
CABLE OUTLET
CABLE OUTLET
MODEM
COAXIAL CABLE
MODEM
COMPUTER
MODEM
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Step 4 Connect modem to electrical outlet
Step 3 Connect modem to computer
ETHERNET CABLE
MODEM
POWER CORD
COMPUTER
To connect your modem to your computer, locate the
Ethernet cable included in your Easy Connect Kit. Plug one
end of the Ethernet cord into the Ethernet port at the back
of your modem. Plug the free end of the Ethernet cord to
the Ethernet port at the back of your computer.
Ensure the coaxial cable is connected to the modem before
plugging the power cord into it. The power cord should not
be plugged into an electrical outlet that can be turned on/off
with a light switch.
ELECTRICAL OUTLET
MODEM
To connect your modem to an electrical outlet, locate the
device power cord included in your Easy Connect Kit. Plug
the corresponding end of the power cord into the port at
the back of your modem and the free end into your wall
power outlet or surge protector (not included).
Your modem’s “Online” light will be blinking to indicate it is
ready for the activation step.
IF YOU ARE NOT A HOME WIFI CUSTOMER, YOU’LL WANT
TO SKIP AHEAD TO THE ACTIVATE MODEM FOR SERVICE
SECTIONS OF THIS GUIDE.
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Connect wireless modem
COMPUTER
ELECTRICAL OUTLET
MODEM
WIFI
POWER CORD
3
IN
CABLE OUTLET
1
2A
COAXIAL CABLE
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To connect your wireless modem, locate the following
items from your Easy Connect Kit: your modem’s
power cord and one of two coaxial cables. If you will be
connecting your new modem to a cable outlet that is also
used for your TWC TV services, you will need the second
coaxial cable and the splitter from your Easy Connect Kit.
Please note that the TWC wireless modem is also a wireless
router when you subscribe to TWC Home WiFi.
Step 1 Connect coaxial cable to modem
Connect one end of the coaxial cable to the IN of your modem.
Step 2 Connect coaxial cable to outlet
If your cable outlet is also used for your TWC TV services,
refer to the illustration shown in 2B. Disconnect the
existing coaxial cable from your wall outlet and replace
it with one end of the second coaxial cable from your kit.
Connect the free end of the coaxial cable to the IN on the
splitter. Connect the coaxial cable coming from your TV or
TWC Set-Top Box to one of two OUT ports on the splitter.
Connect the coaxial cable coming from your new modem
to the remaining OUT on the splitter.
2B Shared Outlet Connection
COAXIAL CABLE
If your cable outlet is not shared with another TWC service
like TWC TV, connect the free end of the coaxial cable
directly to your cable outlet as shown in 2A.
OUT
STANDARD DVR, HD SET-TOP BOX OR DVR
INCOAX CABLE
CABLE OUTLET
CABLE OUTLET
MODEM
COAXIAL CABLE
MODEM
COMPUTER
MODEM
2A Direct Outlet Connection
COAXIAL CABLE
CABLE OUTLET
IN
MODEM
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Activate modem for service
Step 3 Connect modem to electrical outlet
Now that you have successfully connected your new
wired or wireless modem, it will need to be activated
to receive services. You can activate your modem online
or by phone.
POWER CORD
ELECTRICAL OUTLET
MODEM
Online Activation
Ensure the coaxial cable is connected to the modem
before plugging the power cord into it. The power cord
should not be plugged into an electrical outlet that can
be turned on/off with a light switch.
To connect your modem to an electrical outlet, locate the
device power cord included in your Easy Connect Kit. Plug
the corresponding end of the power cord into the port at
the back of your modem and the free end into your wall
power outlet or surge protector (not included).
Your modem’s “Online” light will be blinking to indicate
it is ready for the activation step.
PLEASE COMPLETE MODEM ACTIVATION BEFORE
PROCEEDING TO “HOME WIFI NETWORK SETUP.”
Visit twc.com/easyconnect.
• Select the “My Account” tab.
• Log in using your TWC ID or select “Register for a TWC
ID” to complete the one-time registration process.
• Scroll down to “Manage and Troubleshoot Services.”
• Select the “Troubleshooting” tab that follows the
“Services” and “Equipment” tabs.
• Select “Internet” from the drop down to display the
applicable equipment.
• Select “Activate/Connect Modem” from the list of
symptoms.
• Select the “Reset My Modem” button.
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Activation by phone
Activate your modem by calling our automated phone
system at 1-877-309-5869.
• You will be asked for the 10-digit phone number
associated with your services to verify and locate
your account.
• When prompted, say “Activate my Modem” and the
automated system will prompt you through your
request.
The activation process may take up to 10 minutes to
complete. Do not turn off or unplug your equipment
during this time. Your modem’s “Power” and “Online” lights
will illuminate once your equipment activation is complete.
Home WiFi network setup
Step 1 Access modem’s web interface
To begin the set up process for your Home network, type
192.168.0.1 into your browser window’s address bar and
“Enter”.
Step 2 Log in to the web interface
Enter the User Name and Password that is listed for your
modem in the chart below and at twc.com/wifisettings.
Default User Names and Passwords for most modems.
Tip: You can find your modem model on the sticker located
on the back of your modem.
MODEM
DEFAULT
USER NAME
DEFAULT
PASSWORD
Arris 860A
Arris 862G
Arris DG1670/TG1672
Arris TG852
Arris TG862G
Motorola 6580
Technicolor TC8715/TC8717
Thomson DW875
Thomson DWG855
Thomson DWG875
Ubee DDW365
Ubee DDW3611
Ubee DVW3201B
Ubee U10C022
Ubee DDW36C/DDW32CB
admin
admin
admin
admin
admin
admin
admin
No user name required
No user name required
No user name required
user
user
user
user
admin
password
password
password
user
password
motorola
password
password
admin
password
user
user
user
user
*see bottom
of device
*A unique 12-digit password is located at the bottom of this device.
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Step 3 Connect to Home WiFi network
Once you have successfully logged into the web interface,
select the Wireless Tab to view the current settings. Your
Network Name is located in the Network Name (SSID) field.
Your password is located in the WPA Pre-Shared Key field.
To confirm your Home WiFi setup is complete, connect to
your Home WiFi network from any wireless device. From
the general settings menu of your wireless device, select
your Home WiFi network, enter your password and select
“Connect”.
NETWORK NAME
PASSWORD
Your network name and password will be needed for any
wireless device to access to your Home WiFi network.
Take a moment to record it or customize it to something
you prefer.
To customize your settings, enter your preferred network
name and password into the “Network Name” and “WPA”
fields of the WiFi settings window.
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Modem indicator guide
Light
What Does It Mean?
Power
Steady green – the modem is on
Cable, Sync or Bloc Sync
Steady green – the modem is connected to the network
Flashing – this happens during initial synchronization
No light – this means no cable connection
(Call 1-877-309-5869 and say “Internet Technical Support”
to speak with a representative)
Test or Error
Normally off
Flashing – this happens during initial self-test or
software downloading
Steady light – indicates modem or network failure
Data or Activity
Some modems have a separate light (RD or
RX) that indicates when modem is receiving
data, as well as a light (TD, TX or SD) that
indicates when modem is transmitting data.
Steady green – the computer connection is working
No light – the computer is turned off or not connected
PC or Link
Some modems don’t have this light or
an equivalent.
Flashing or blinking – data is flowing through the modem
Power
Cable
Test
Data
Link
Phone 1
Phone 2
Battery
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Troubleshooting
Confirm the cable signal is active
Your cable modem should operate continuously without
maintenance. You can leave the modem on even when you
turn off your computer.
Power cycle your modem
Self-help tool
The TWC Self-help tool provides easy online access to
How-to videos and common troubleshooting steps 24/7.
Access self-help resources through twc.com/easyconnect
or our MyTWC® mobile app for iOS or Android.
From the “My Account” menu, log in with your TWC ID or
select the “Register for a TWC ID” button to complete the
one-time registration process. Once you have successfully
logged in:
• Scroll to “Manage and Troubleshoot Services.”
• Select the “Troubleshooting” tab.
• Select “Internet” from the drop-down to display the
equipment you would like to troubleshoot.
• Select the symptom you are experiencing.
If you have cable TV service, confirm that you are receiving
a signal and that the channels are clear.
Turn off your computer and unplug the power cord to your
modem. Wait 45 seconds, and plug it back in. When the
lights on your modem are solid, reboot your computer.
Modem Reset
If you are unable to connect to the Internet, you may need
to reset your modem. You have two convenient ways to
reset your modem; online or by phone.
Reset your modem online
At twc.com/easyconnect from any Internet-accessible
computer or device. From the “My Account” menu, log
in with your TWC ID or select the “Register for a TWC ID”
to complete the one-time registration process. Once you
have successfully logged in:
• Scroll down to “Manage and Troubleshoot Services.”
• Select the “Troubleshooting” tab that follows the
“Services” and “Equipment” tabs.
Check coaxial cable and Ethernet connections
If the connection on any of your cables becomes loose,
you will not be able to send or receive data. Make sure all
connections are secure.
• Select “Internet” from the drop down to display the
applicable equipment.
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• Select “Activate/Connect Modem” from the list of
symptoms.
• Select the “Reset My Modem” button.
• This process may take up to 10 minutes to complete. Do
not turn off or unplug your equipment during this time.
Your modem’s “Power” and “Online” lights will illuminate
once your equipment reset is complete.
Additional support
TWC provides support over the phone free of charge
by calling Customer Support at 1-877-309-5869. Service
appointments following your Easy Connect order may
be charged a nominal fee if the resolution is related to
an incomplete or incorrect Easy Connect equipment
connection.
Reset your modem over the phone
You may also reset your modem by calling our automated
phone system at 1-877-309-5869.
• You will be asked for the 10-digit phone number
associated with your services to verify and locate
your account.
• When prompted, say “Activate my Modem” and
the automated system will prompt you through
your request.
• This process may take up to 10 minutes to complete.
Do not turn off or unplug your equipment during this
time. Your modem’s “Power” and “Online” lights will
illuminate once your equipment reset is complete.
Speed test
Visit twc.com/speedtest and follow the instructions on the
site to verify your Internet speeds.
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• Select “Activate/Connect Modem” from the list of
symptoms.
• Select the “Reset My Modem” button.
• This process may take up to 10 minutes to complete. Do
not turn off or unplug your equipment during this time.
Your modem’s “Power” and “Online” lights will illuminate
once your equipment reset is complete.
Additional support
TWC provides support over the phone free of charge
by calling Customer Support at 1-877-309-5869. Service
appointments following your Easy Connect order may
be charged a nominal fee if the resolution is related to
an incomplete or incorrect Easy Connect equipment
connection.
Reset your modem over the phone
You may also reset your modem by calling our automated
phone system at 1-877-309-5869.
• You will be asked for the 10-digit phone number
associated with your services to verify and locate
your account.
• When prompted, say “Activate my Modem” and
the automated system will prompt you through
your request.
• This process may take up to 10 minutes to complete.
Do not turn off or unplug your equipment during this
time. Your modem’s “Power” and “Online” lights will
illuminate once your equipment reset is complete.
Speed test
Visit twc.com/speedtest and follow the instructions on the
site to verify your Internet speeds.
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Thank you for choosing Time Warner Cable.
For Activation or Customer Support: 1-877-309-5869 ^ twc.com/easyconnect
©2015 Time Warner Cable Enterprises, LLC. All Rights Reserved.
Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc., used under license.
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