Eaton Industries Pty Ltd
Pro-Rata Warranty
Terms and Conditions
Applicable Country:
Australia
Applicable product series:
E- Series NV, 5110, Ellipse Max, 5115
Period of Coverage:
In addition to the standard product warranty, Eaton Industries further warrants the aforementioned applicable UPS
product will have a service life from date of purchase when used in accordance with the storage, handling,
installation, operation & maintenance procedures prescribed in the “Operating Conditions” section of this
warranty, and in the applicable product documentation.
“Service life” means the UPS’s ability to deliver at least 80% of its original rated back up time.
Outlined below are the prescribed full service lives of each applicable product
E-Series NV, 5110, Ellipse Max – 5 years
5115 – 10 years
Warranty Policy:
This Pro-Rated Warranty is given by Eaton Industries Pty Ltd. This warranty is additional to any rights and
remedies that you may have under the Australian Consumer Law and other laws.
If Eaton Industries determines that the UPS has not provided the warranted service life in accordance with the
definition of “service life” above, Eaton Industries will provide a pro-rated credit to be applied against the purchase
of a new replacement identical or equivalent Eaton Industries UPS product.
The User will be offered a credit against the List Price of equivalent equipment at the time of return to Eaton
Industries in proportion to the percentage of the warranted service life remaining at the time of return to Eaton
Industries.
In calculating the available credit the remaining warranted service life will be rounded up or down to the nearest
whole year. The user is responsible to pay the balance of the list price of identical or equivalent equipment at the
time of replacement.
Summary of Pro-Rata Warranty period & calculation formula
Pro-Rata Warranty period = Service life of product less Standard Warranty period of product
Pro Rata Warranty Credit ($) = Current product List Price x Years remaining of Service life
Total Service life Period
The Pro-Rated Warranty is valid ONLY if equipment is correctly installed in accordance with the Eaton Industries
product documentation & the correct installation guidelines below.
UPS PRO-RATA Warranty. Eaton Industries.30042012. Copyright 2012 Eaton Industries Pty Ltd
Pro-Rata Warranty – Terms and Conditions (30/04/2012)
1
Correct Installation Guidelines:
•
The UPS must be plugged into properly grounded & wired outlets using no extension cords, adaptors, other
ground wires, or other electrical connections.
•
The installation of the UPS complies with all applicable electrical & safety codes described by the AS/NZ
Standards.
•
The UPS must be used & stored under normal operating conditions and in accordance with all labels &
instructions.
•
The UPS must not be damaged by accident (other than AC power line transient), misuse, or abuse.
Coverage Exclusion:
•
A failure to provide the warranted service life due to damage associated with flood, fire, liquid spills,
earthquakes, war, insurrection, vandalism, theft, erosion, and/or abuse is not covered by this warranty.
•
A failure to provide the warranted service life due to abuse, misuse, incorrect installation, alteration,
modification, tampering or negligence is not covered by this warranty.
Claims Procedure:
•
Any claim under the Pro-Rata Warranty must be made within 10 days of the date of the alleged damage to
the connected equipment.
•
Call Customer Service on 1300 303 059 for a Return Authorisation (RA) number and your claims information
package.
•
Return the UPS, the original purchase receipt and your completed claims information package within 30
days, freight prepaid to: Eaton Industries, 10 Kent Road, Mascot, NSW, 2020. You will be responsible for the
costs of making a claim under this warranty.
•
IMPORTANT. Clearly mark the RA number you were given on the box AND product you are returning.
•
A Pro-Rata credit is only applicable on the purchase of a new replacement identical or equivalent Eaton
Industries UPS product.
Statutory rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Registration:
To register your products for warranty please go to the Eaton Industries website:
http://powerquality.eaton.com/australia
Select: Services/warranty registration
Eaton Industries Pty Ltd, 10 Kent Road, Mascot NSW 2020
Customer Service (within Australia) 1300 303 059
Specifications are subject to change without notice.
UPS PRO-RATA Warranty. Eaton Industries.30042012. Copyright 2012 Eaton Industries Pty Ltd
Pro-Rata Warranty – Terms and Conditions (30/04/2012)
2