SERVICE AT A GLANCE / REPAIR PLAN
SCIEX Repair Plan
Designed to get you up and running when you need it, the SCIEX Repair Plan provides laboratories with optimal instrument
performance and ensures availability of your critical systems. Available for both your mass spectrometer and HPLC system,
the SCIEX Repair Plan is ideal for laboratories that depend on their instruments and need maximum workflow uptime but
need to balance their repair and maintenance budgets.
Benefits for your lab
• Maximizes
• Increases
• Ensures
• No
your workflows and instrument productivity
your laboratory efficiency by minimizing lost data, samples and reagents
your instrument is performing according to SCIEX specification
hidden costs or additional charges for all spare parts to help manage your budget effectively
• Flexibility
• Our
to manage repair costs more effectively
certified Field Service Engineers work with you to get the most out of your system
What’s included
• Guaranteed
• One
3 business day on-site response*
or more annual planned maintenance visits
• Maintenance
• Field
kit, all labor, travel and accommodation costs for the planned maintenance
Service Engineer labor, travel and accommodation costs for repair visits
• Priority
• Phone
support from our certified Field Service Engineers on-site, by phone or email
and e-mail access to Application Technical Support
Additional available options
• SCIEX
Service Plans for Agilent, Shimadzu, Eksigent and CTC/Leap HPLC brands
• Additional
planned maintenance visits as required
• Qualification
services available for your instrument, software, and HPLC system
• Access
to StatusScope® remote monitoring service on compatible models†
• On-site
application consulting and method development to enhance your workflow
• Guaranteed
1 or 2 business day response time
Plan benefits only apply to covered instrument
* Contact your local service representative for guaranteed response times in your location. Response times may differ by country/region.
† See website for list of compatible instruments
For more information about SCIEX Global Services or to request a plan quote please
contact your local service office at: www.sciex.com/support
SCIEX Global Services
Dedicated quality of delivery
Commitment to you
Escalation
As a valued customer we provide an advanced level of support with a
In the unlikely event our SCIEX certified Field Service Engineer is
single call, provide assistance, or schedule an on-site evaluation by an
unable to resolve an issue on-site, within a defined timeframe, our
SCIEX certified Field Service Engineer.
comprehensive escalation process will be initiated and a team of
specialists assists to ensure that any issues will be resolved satisfactorily.
Proactive thinking
All of our Field Service Engineers follow a 4-step training program and
Next day parts delivery supplied
are certified (and re-certified every 2 years) on SCIEX products as well
All parts supplied are genuine SCIEX approved parts and meet our
as all major HPLC systems. Our certified Field Service Engineers also
manufacturer specifications. Your regional support center can deliver a
work proactively to enhance your workflows, system performance and
part to you, on-site, on a next day delivery service.
productivity to help you get the very most out of your investment.
Preventative Planned Maintenance Visits
Maintenance visits are planned well in advance in coordination
with your schedule. Every Planned Maintenance visit includes a
comprehensive system review ensuring that your instrument(s) comply
With a network of service professionals worldwide,
SCIEX Global Services are dedicated to helping you
enhance your lab’s productivity and optimizing the cost
of instrument ownership.
with SCIEX manufacturer specifications. Every system review is docu-
PA RT S
mented and a copy of the report is provided to you.
Maintenance Kit
Inspection of the instrument
System software maintenance of product control and data collection computer
Run systems diagnostics where applicable
SY ST EM R EVI E W
Verification latest updates fitted
Disassembling, cleaning, lubricating, reassembling and aligning of relevant
mechanic parts
Cleaning of sources
Laser safety checks
QSTAR®
Systems
Voyager, 4700,
4800, 5800
API Systems
QTRAP® Systems
TripleTOF™
Systems
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Verification of performance characteristics compared to SCIEX
published specifications
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Documentation of maintenance tasks, results and findings supporting
your quality system
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Changing seals, O-rings, tubings, oil and other wearable parts included
in PM kit
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Testing of functional units (e.g. voltages, temperature, flow, light intensity,
pressure, vacuum)
For Research Use Only. Not for use in diagnostic procedures.
AB Sciex is doing business as SCIEX. © 2015 AB Sciex. The trademarks mentioned herein are the property of AB Sciex Pte. Ltd. or their respective owners. AB SCIEX™ is being used under license.
RUO-MKT-07-2264-A 06/2015