Return survey to: anaiknimbalkar@calstate.edu
Instructions:
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2. Below, please add your 5 custom questions that will appear at the end of the survey (optional)
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Custom Questions (optional)
Question type (open-ended, multiple choice, check
all that apply) Include answer options if applicable.
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5
3. Primary Contact (Who will we work with on your campus to deploy this survey):
a. Name:
b. Email:
c. Phone:
4. Survey start/end dates (Recommend 2-weeks. We will send 1-reminder after one week and a final
reminder 2 days before the survey closes).
a. Start date:
b. End date:
Shipping and Receiving services
Use the buttons at the bottom of each page to move through the
survey.
Depending on your screen, some pages may require you to use the
scroll bar at the right of the screen to move down the page.
1.
Please rate your level of satisfaction with the following aspects of Shipping and Receiving Services. If
you cannot rate the item or it's not applicable, select "Don't Know / NA".
Very
Dissatisfied
Dissatisfied
Accuracy of deliveries to your office
Timeliness of deliveries to your office
Ability to track package
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Neutral
Satisfied
Very
Satisfied
Don't Know /
NA
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Staff courtesy
Staff knowledge
Prompt attention to special request(s)
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Please rate how important each of the following services are to you. If you cannot rate the item, or it's
not applicable, select "Don't Know / NA".
Accuracy of deliveries to your office
Timeliness of deliveries to your office
Ability to track your package
Staff courtesy
Staff knowledge
Prompt attention to your special
request(s)
Not at all
Important
Somewhat
Important
Important
Very
Important
Extremely
Important
Don't Know /
NA
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Please respond to the following questions about our website:
3.
Have you referred to our website in the last 12 months?
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4.
No
Yes
No
Please rate your level of overall satisfaction with our services. If you cannot rate the item or it's not
applicable, select "Don't Know / NA".
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7.
Yes
Do you feel the information addresses your need(s)?
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6.
No
Is the information on the website easily accessible?
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5.
Yes
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Don't Know / NA
What can we do to improve our website?
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8.
Please tell us what you appreciate the most or what is working well for you regarding our services.
Return survey to: anaiknimbalkar@calstate.edu
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9.
Please describe any difficulties you have had with any aspect of our services.
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10.
What suggestions, if any, do you have for improvement of our services?
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11.
Please use the space below to add any other comment or feedback you wish to make.
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This survey is anonymous unless you want us to contact you and you
provide us with your contact information.
If you do provide your contact information, only your comments on
this page will be associated with your name. Your responses to
individual rating questions and other comments will not be associated
with your name.
12.
Would you like us to contact you to better understand your concerns or suggestions?
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13.
Yes
No
Please briefly describe the topic or issue you would like us to contact you about.
Limit your response to the space shown below without use of the scroll bar.
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If you wish us to contact you please enter your name and either email
or phone number below.
Name:
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Email:
__________________________________________________________________________________
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Phone:
__________________________________________________________________________________
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Please select the answer that best describes you for each of the
following.
14.
Classification
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15.
MPP
Decline to answer
Full-Time
Part-Time
Decline to answer
What is your position type?
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17.
Staff
Are you primarily
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Faculty
Full Professor
Associate Professor
Assistant Professor
Lecturer
Other Faculty
Decline to answer
What is your Division affiliation?
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18.
Campus_Name
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Thank you for responding to our survey. Your feedback is important
to us.
Please select the "Submit" button to complete the survey.