Return survey to: anaiknimbalkar@calstate.edu
Instructions:
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2. Below, please add your 5 custom questions that will appear at the end of the survey (optional)
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Custom Questions (optional)
Question type (open-ended, multiple choice, check
all that apply) Include answer options if applicable.
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3. Primary Contact (Who will we work with on your campus to deploy this survey):
a. Name:
b. Email:
c. Phone:
4. Survey start/end dates (Recommend 2-weeks. We will send 1-reminder after one week and a
final reminder 2 days before the survey closes).
a. Start date:
b. End date:
Mail
Use the buttons at the bottom of each page to move through the
survey.
Depending on your screen, some pages may require you to use the
scroll bar at the right of the screen to move down the page.
1.
Please rate your level of satisfaction with the following items related to our services. If you cannot rate
the item, or it's not applicable, select "Don't Know / NA."
Very
Dissatisfied
Dissatisfied
Timeliness of mail deliveries to your
office
Timely distribution of on-campus mail
Information or training on mail
preparation
Staff courtesy
Neutral
Satisfied
Very
Satisfied
Don't Know
/ NA
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Staff knowledge
Prompt attention to special requests
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3.
Somewhat
important
Important
Very Important
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Extremely
important
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Don't Know / NA
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Please rate your overall level of satisfaction with our services. If you cannot rate the item, or it's not
applicable, select "Don't Know / NA."
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Don't Know / NA
Have you referred to the Mail Distribution Website in the past 12 months?
Yes
No
Please rate your level of satisfaction with the following items related to our website. If you cannot rate
the item, or it's not applicable, select "Don't Know / NA."
The information on the Mail
Distribution website is easily
accessible.
The information on the Mail
Distribution website addresses my
needs.
Neutral
Satisfied
Very
Satisfied
Don't Know
/ NA
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Please rate how important each of the following services are to you. If you cannot rate the item,or it's
not applicable, select "Don't Know / NA."
Not at all Important
Somewhat
important
Important
Very Important
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Very
Dissatisfied
Dissatisfied
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Not at all Important
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Please rate how important each of the following services are to you. If you cannot rate the item,or it's
not applicable, select "Don't Know / NA."
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4.
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What suggestions do you have for improving our website?
Extremely
important
Don't Know / NA
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Return survey to: anaiknimbalkar@calstate.edu
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8.
Please tell us what you appreciate the most or what is working well for you regarding our services.
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9.
Please describe any difficulties you have had with any aspect of our services.
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10.
What suggestions, if any, do you have for improvement of our services?
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11.
Please use the space below to add any other comment or feedback you wish to make.
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This survey is anonymous unless you want us to contact you and
you provide us with your contact information.
If you do provide your contact information, only your comments on
this page will be associated with your name. Your responses to
individual rating questions and other comments will not be
associated with your name.
12.
Would you like us to contact you to better understand your concerns or suggestions?
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13.
Yes
No
Please briefly describe the topic or issue you would like us to contact you about.
Limit your response to the space shown below without use of the scroll bar.
Return survey to: anaiknimbalkar@calstate.edu
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If you wish us to contact you please enter your name and either email
or phone number below.
Name:
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Email:
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Phone:
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14.
Classification:
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15.
MPP
Decline to answer
Full-Time
Part-Time
Decline to answer
What is your position type?
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17.
Staff
Are you primarily:
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16.
Faculty
Full Professor
Associate Professor
Assistant Professor
Lecturer
Other Faculty
Decline to answer
What's your division affiliation?
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Thank you for responding to our survey. Your feedback is
important to us.
Please select the "Submit" button to complete the survey.
Return survey to: anaiknimbalkar@calstate.edu