4 th Meeting of the Working Group on
E-Government and Administrative Simplification
(Tunis, 29 May 2008)
Marco Daglio
Administrator
Governance for Development Initiative in Arab countries
OECD
Marco.daglio@oecd.org
1

Clear overview of progress made
• Self-assessment of existing challenges and identifiation of directions for change
• Provide evidence-based input to decision makers
• Illustrate good experiences and practices that can be shared among Arab countries
2

E-procurement
Portals
Measurement and
Evaluation
5 countries
2 countries
12 countries
3

Data on readiness
Data on access
(as of March 2007)
Data on inputs
Data on processes
Data on outputs
Data on outcomes
Algeria
Bahrein
Dubai
Egypt
Jordan
Lebanon
Lybia
√
√
√
√
√
√
Na
√
√
√
√
√
√
Na
√
√
√
√
√
Na
√
√
√
√
Na
Mauritania Na
Morocco √
Oman
Na
PNA
Na
Qatar
Saudi
Arabia
Sudan
Syria
Tunisia
√
√
√
√
Yemen Na
√
√
√
√
Na
Na
√
√
Na
Na
Na
√
√
Na
Na
√
√
Na
Na
*
Na
Na
√
Na
Na
√
Na
Na
√
Na
UAE Na Na Na Na
Legenda
*work in progress
Data on readiness: e.g. statistics on digital divide, IT education of the population, etc.
Data on access: e.g. number of computer per household, broadband penetration, etc.
Data on inputs: e.g. cost of IT hardware
Data on processes: e.g. time saved by process automation
Data on outputs: e.g. number of services online
Data on outcomes: e.g. level of satisfaction of e-government users
Na
√
√
√
√
√
√
√
Na
√
√
Na
Na
√
Na
Na
Na
Na
√
√
..BUT WHAT ABOUT DATA
ON E-GOVERNMENT
FRAMEWORKS ?
- coordination / collaboration
- legislative / regulatory
- budgetary
- technical
- ..
4

1. Minister with specific responsibility for
IT
2. Minister of
Finance
Jordan
PNA
Saudi Arabia
Syria
Oman*
3. Minister with responsibility for public administration
4. Ministerial
Board/Committe e/ Council or shared ministerial responsibility
5. Unit/group created by or in the executive office
6. Minister within the executive office
Egypt
Lebanon
Morocco
Tunisia
Bahrain*
Qatar*
Sudan* Kuwait*
*Notes:
1.
In Oman, the Information Technology Authority (ITA) has responsibility for e-government. It is an autonomous body affiliated with the Minister of National Economy. It has both financial and administrative independence in its operations.
2.
In Bahrain, the Supreme Committee for Information and Communication Technology (SCICT) is responsible for e-government in the Kingdom. The Committee is chaired by
H.H the Deputy Prime Minister and consists of a panel of key Cabinet ministers.
3.
In Qatar, a Supreme Council for Information and Communication Technologies has responsibility for e-government development.
4.
In Sudan, the National Information Centre (NIC) has been created within the Ministry of the Council of Ministers to establish a national information policy and develop use of
ICT in government
5.
In Kuwait, a central body called the Central Agency for Information Technology has been created under the leadership of the Minister of State for the Council of Ministers
Affairs.
6.
In Dubai, the eGovernment Unit reports to the Dubai Ruler’s office
5

E-transaction /
E-signature
Processing and protection of personal data
Security E-commerce E-procurement
Bahrain
Dubai
The eCommerce Law lays down the foundation for electronic transactions and e-commerce
(through recognition of digital signature and other forms of contracting and transaction over the Internet).
Law on Electronic Transactions and Commerce N.2/2002
The eCommerce Law lays down the foundation for electronic transactions and e-commerce (through recognition of digital signature and other forms of contracting and transaction over the Internet).
Law on Electronic Transactions and
Commerce N.2/2002
Law on Electronic Transactions and Commerce N.2/2002
Egypt
Lebanon
E-Signature Law No. 15, 2004 regulates and formalises the use of electronic transactions, guaranteeing that they are accorded the same legal merit as paper transactions
Law on electronic transaction has been drafted (currently under scrutiny by the Parliament)
E-transaction Law
Saudi
Arabia
Tunisia
Cyber Crime Law
Loi n °2000-83 du 9 août 2000, relative aux échanges et au commerce électroniques. Loi n°
572000 du 13 Décembre 2000 modifiant et complétant le code des obligations et contrats qui a introduit les notions de document et signature électronique en leur conférant la force probante.
La loi organique n °2004-63 du 27 La loi n °2004-5 du 3 février 2004 juillet 2004, portant sur la protection des données à caractère relative à la sécurité informatique.
personnel.
Loi n °2000-83 du 9 août 2000, relative aux échanges et au commerce
électroniques.
Egyptian Procurement Law n. 89 issued, 1998 sets the framework for procurement.
6

Algeria
Bahrein
Dubai
Egypt
Jordan
Lebanon
Lybia
Mauritania
Morocco
Oman
PNA
Qatar
Saudi Arabia
Sudan
Syria
Tunisia
Yemen
UAE
Yes, Some measurement and evaluation activities are conducted at
National level sectoral level ministry/agency level e-government program/unit level project level
√
√
√R
√R
√R
√R
√
√
√
√
√
√ √
√
√
√
√
√ √
√
√
√R
√
√
√
√
√ √
√
√
√
√
√
√
7

Name
Lebanese Government Portal for Information and Forms
Tunisian E-government Portal
(Bawaba)
Data of establish ment
Portal functions Number of public services* provided online
2001 GR, IS, SP
2005 information - forms procedures services online
4
15
Type of public services* provided online number of public services* provide online accessible portal personalisation portal usability and branding
User authentication
, security and privacy job search services; personal documents
(passport/drivers license); application for building permission; registration of a new company income taxes, job search services, social security benefits, car registration, appllication for building permission; public libraries, certificates, enrollement in higher education; healthrelated services, social contribution for employees,
VAT, registry of a new company, custom declarations, environment related permits, public procurement through the portal
0
15 change of colors of general OMSAR layout; folders creation and management; web links promotes use of common web
Not yet in place organisation; automatic filling of feedback and contact forms with user informations saved in user profile database publishing standards (predefined templates and layouts) to ensure consistency of govenrment websites with national portal. presentation by category of users (citizens, business and Tunisians abroad); services classified by topics corresponding to citizens'interest (political life, family, employment and trainign at work, teaching and scientific research, health environment and social security, investment and privatisation; finance, economic sectors, ICT, administrative businesses for certain services that require authentication, electronic certificate is needed to self authentification and signature
URL www.informs.gov.lb
www.bawaba.gov.tn
Legenda:
IS: provide information on services (e.g. availability online/offline, organisation responsible for delivery, fees, estimated time of completion), administrative procedures, e-governmentrelated laws and regulations
SS: provide self-service services (e.g. tax calculator)
SP: allow the possibility to start an administrative procedure online (e.g. downloading forms)
CP: allow the possibility to complete an administrative procedure online to obtain a service (full transactional services)
DM: allow user to provide input in government decision-making (e.g. feedback on service quality)
Note: Systemic functions of portals such as providing digital signatures, individual document vaults, ID management, etc. are not covered in this typology
8

9

1.
Institutional Arrangements for
E-Government
2. E-services, sectorial initiatives, shared applications
3. E-government strategy formulation and implementation
4. Technical infrastructure for e-government
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



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

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5. E-government for administrative simplification
6. E-government training and capacity building
7. Legislative infrastructure for egovernment
8. Measurement and Evaluation of egovernment
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
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Distribution of e-government portfolios
Structures for e-government coordination (e-government units, CIOs, inter-agency bodies)
Tools for e-government coordination (e.g. enterprise architecture, voluntary agreements)
Roles, functions and organisation of e-government units in ministries, agencies and local governments
E-service enablement, service delivery strategies, methods to improve take up
Shared applications (e.g. e-budgeting, e-payment, e-forms, document archiving)
E-procurement
Sectoral initiatives (e-health, e-learning, e-taxation)
E-government strategies at central and local government; strategy formulation for ministries and agencies
Use of monitoring tools and mechanisms (e.g. use of indicators)
Communication networks (e.g. internal government networks, ministry intranets)
Service infrastructure (e.g. service gateways), central databases, technical standards
Digital identification and authentication infrastructures and outlets
(e.g. ID cards, PKI)
E-government applications to simplify the administration (e.g. online one-stop shops, data reporting systems for businesses)
E-government competencies and skills distribution (e.g. technical, project management, etc)
Digital signature legislation
Privacy protection
Measurement and evaluation tools and methods at ministry and agency level
10

• What are the basic frameworks and mechanisms for egovernment implementation, in addition to those presented today, for which you wish data to be collected?
• How can the OECD assist in ensuring that common data collection frameworks on e-government be established and used for the benefit of individual Arab countries?
• What are your needs in terms of collecting data and information for better policy-making in the area of egovernment?
11