Further Materials Pertaining to Pilot
Online Engagement Courses
Some of the articles which helped us put together the sessions and beyond.
Government examples, guides and policies
Article
Source
Finance Social Media 101 guide
agimo.gov.au
Government 2.0 Planning and Governance
webguide.gov.au
DHS Social Media Policy
humanservices.gov.au
Department of Justice Social Media Policy
justice.vic.gov.au
Australian Government Social Media Register
agimo.gov.au
ACT Government Social Media Policy
cmd.act.gov.au
ACT Government Social Media Policy Video
youtube.com
Queenland Police Case Study
police.qld.gov.au
NSW Department of Education
digitalcitizenship.nsw.edu.au
Grogs Gamut – case study of a public servant on Twitter/Blogs
grogsgamut.blogspot.com.au
US Air Force Online Response Workflow Toolkit
pipka.org
Leaderboard for the US Government use of Social Media
govtwit.com
Engage: Getting on with Government 2.0
finance.gov.au
GOV2.0 Task Force
gov2.net.au
Online Engagement Guidance and Web 2.0 Toolkit for
Australian Government Agencies
gov2.net.au
Online Engagement Guidelines diagrams in a presentation
slideshare.net
Preservation of Web 2.0 Content
gov2.net.au
Social media for Emergency Management
gov2.net.au
Government examples, guides and policies (continued)
Online Engagement Review
gov2.net.au
CityRail Patronage - Historical
bts.nsw.gov.au
National Library of Australia Social Media Policy
nla.gov.au
Department of Human Services Social Media Policy
humanservices.gov.au
Department of Human Services Social Media Video
youtube.com
Article
Source
Gov 2.0 Primer
webguide.gov.au
Circular 2012/1: Revisions to the Commission's guidance on
making public comment and participating online
apsc.gov.au
Corporate examples
Article
Source
Delib Examples
delib.net
The Government of SA used Citizen Space to centralise all of
their citizen engagement activity
delib.net
Headshift Examples
headshift.com
Involve – People and Participation
headshift.com
Age Concern England
headshift.com
Leading British Museum
headshift.com
101 Essential Social Media Marketing Stats To Guide You Into SimplyZesty
2013
How To Develop Brand Loyalty On Twitter
SimplyZesty
The One Thing We’ve All Got Wrong For The ROI Of Digital
SimplyZesty
Twitter Index Reveals If Followers Mean Clicks
SimplyZesty
From the Victorian E-Gov Resources
Article
Source
Victoria Department of Health - Social Media Action Plan Part 1: Policy
egov.vic.gov.au
Web 2.0: The New Tools for Democratic Conversations – A
snapshot of Initiatives in Government
egov.vic.gov.au
US DOD [Department of Defense] Social Media Policy
slideshare.net
A Report on Federal Web 2.0 Use and Record Value 2010
egov.vic.gov.au
An overview of Twitter for Government [Craig Thomler]
slideshare.net
Back to Basics The Essentials of Facebook and Twitter New
Media Talk
egov.vic.gov.au
Building Online Community for Government
slideshare.net
Building your presence with Facebook Pages: A guide for
military organizations
slideshare.net
Developing a government agency social media infrastructure
egov.vic.gov.au
Article
Source
[Craig Thomler]
Digital Media Across Asia - Government Uses Of Social Media
egov.vic.gov.au
Getting Under the Skin of Government 2.0 - Issues, Insights
and Implications
egov.vic.gov.au
Government 2.0 - Getting started in the social web
egov.vic.gov.au
Guarding the Social Gates: The Imperative for Social Media
Risk Management
egov.vic.gov.au
Guidance for use of social media in the Victorian public
sector
egov.vic.gov.au
Hewlett Packard - Government IT Survey Report Government 2.0
egov.vic.gov.au
How to increase fans, followers, subscribers: lessons from
GovLoop Handbook
egov.vic.gov.au
Presentation slides of the 10 faq about social media and
conversation management
slideshare.net
Social Media 101: A primer for those starting out
egov.vic.gov.au
Social Media for Government
slideshare.net
Social Media in Government [Craig Thomler]
slideshare.net
Social Media Policy - Department of Justice
slideshare.net
US Army Social Media Handbook 2013
slideshare.net
The US Navy's guide to Google+
slideshare.net
US Navy Command Social Media Handbook
slideshare.net
What Social Media Do Government Officials Use Most?
egov.vic.gov.au
You're on Social Media...Now What? How Gov't Can Engage
Citizens
slideshare.net
Lots more great resources
egov.vic.gov.au
From the University of Canberra
Article
Source
The Electronic Journal of e-Government
ejeg.com
The Rise of Collaboration [Ted Talk] [Video]
ted.com
Social Media Revolution 2 (Refresh) [Video]
youtube.com
Still Think Social Media is a Fad Infographic
inspiredblog.com
Article
Crowdsourcing Motivations in a not-for-profit GLAM context:
The Australian Newspapers Digitisation Program
Crowdsourcing Travel Experience: A Case Study Of User
Participation On The Tourism Australia Facebook Page
The Public Facebook: A Case of Australian Government
Facebook Pages and Participation
Tweeting Government: A case of Australian government use
of Twitter
Using social media in goverment: The Australian Taxation
Office e-Tax Facebook page
Source
alam-crowdsourcing
motivations-2012 ACIS.pdf
CROWDSOURCING
TRAVEL EXPERIENCE- A CASE STUDY OF USER PARTICIPATI M
110269694-The-Publi
c-Facebook-a-Case-of-Australian-Government-Facebook-Pag.
alam- tweeting
goverment IEEE 2011.pdf
Alam-ATO FB page
2011 IEEE.pdf
Some Ethical Considerations for Gov 2.0 using Web 2.0
Alam- Ethical
consideration of using web 2.0 for gov 2.0 2011 IEEE.pdf
Understanding user participation in Australian Government
Tourism Facebook Page
Tweeting From The Danger Zone: The Use Of Twitter By
Emergency Agency During Mitchell Factory Fire In Canberra
alam-understanding
user Tourism FB page-2012 ACIS.pdf
TWEETING FROM
THE DANGER ZONE- THE USE OF TWITTER BY EMERGENCY AG
Miscellaneous
Article
Source
Telstra Social Media Policy
exchange.telstra.com.au
New publication on government use of Twitter (IBM)
servicedelivery.fahcsia.gov.au
Telstra staff training info
egovau.blogspot.com.au
Queensland Police Service: Disaster Management and Social
Media - a case study
police.qld.gov.au
Article
Source
GSE Fact Sheet
GSE Factsheet
V2.pdf
GovSpace Fact Sheet
Govspace Factsheet
V2.pdf
Govdex Fact Sheet
govdex Factsheet
V2.pdf
Public Service use of Social Media makes the list of 26
Everyday Occurrences In Australia (Humour)
Buzzfeed.com
Kate Lundy on Public Spheres
katelundy.com.au
The Digital Culture Public Sphere Submission Paper
katelundy.com.au