This document proposes the fields that will be contained within the Multi Use List. Your input on the
fields and the characteristics is sought.
Supplier Details
Supplier Name
Service Name
Service Details
Service Description
Service Category
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SaaS
PaaS
IaaS
Managed Service
Specialist Cloud
Not Applicable
Service Sub-Category
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Business Continuity
Business Intelligence
Content Delivery Network (CDN)
Content Management
Customer Relationship Management (CRM)
Data Loading
Data Mining
Data Storage and Archive
Data Warehousing
Disaster Recovery
Document Management
Email
Enterprise Resource Planning (ERP)
Finance / Accounting
Human Resource
Instant Messaging
Managed Application Deployment Platform
Modelling Simulation
Office Productivity
Seasonal / Peak Bursting
Storage
Test / Development Environment
Virtual Desktop
Virtual Server
Web Hosting
Service Availability
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>95%
99%
99.90%
99.99%
99.999%
Scheduled Outages (Hours per month)
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< 30
15
10
5
<2
Service Hours (Sydney Time)
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8:00 - 20:00 Business Days
24 hours Business Days only
24 x 7 (excluding public holidays)
24 x 7 x 365
Not Applicable
What security classification is your service accredited to handle?
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Unclassified
Dissemination Limiting Marker (Sensitive)
Protected
Confidential
Secret
Service Scalability
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Supplier only
Customer Administrator only
Supplier and Customer Administrator
Auto scaling (based on load)
Not Applicable
Hosting Site
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Supplier only
Agency only
Supplier and Agency
Data Centre Details (Provide the following details for each a data centre)
Country
State
PUE
Service and Help Desk Management
Help Desk Support Hours (Sydney Time)
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8:00 - 20:00 Business Days
24 hours Business Days only
24 x 7 (excluding public holidays)
24 x 7 x 365
Not Applicable
Help Desk Ticket Lodgement Method
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Email
Website
Phone Call
SMS
Help Desk Ticket Tracking Method
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Email
Website
Phone Call
SMS
Outage Notification Method
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Email
Website
Phone Call
SMS
Social Media
Service Report Delivery
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Email
Website
Hardcopy
Service Reporting Options
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Real Time Usage
Usage over period
Billing
Outage
Service Levels
Tier Rating
Service Provisioning and Timing
Provisioning Lead Times
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< 60 minutes
< 8 hours
< 1 day
< 1 week
< 1 month
Decommissioning Timeframe
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< 60 minutes
< 8 hours
< 1 day
< 1 week
< 1 month
Service Unit Information
Unit Description
Minimum No. Units
Maximum No. Units
Service Pricing (Not to Exceed)
Service Provision Cost
Provisioning Cost/Unit
Service Decommission Cost
Decommissioning Cost/Unit
Unit Cost