Blueprint Training Presentation:
Maintenance Work Requests
September 26, 2006
Project Goals
Implement SAP Plant Maintenance system
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Provide integration with Finance, HR, and Materials
Allow enhanced scheduling and planning for work assignments
Provide work scheduling as well as management reporting tools
Accommodate the use of mobile technology to reduce paperwork
Accommodate the use of GIS with SAP
 Improve automated updates to customers about the status of work
 Implement a Preventive Maintenance system for buildings, areas, and
equipment
 Utilize standard SAP functionality to collect utility usage and cost
information for recharge calculations
The Maintenance Process
Identify the Work
Plan the Work
Do the Work
Preventive Maintenance
History/Analysis
Record What was Done
The Maintenance Process
Identify the Work
Web Request
Phone Call
Plan the Work
Priority / Dates
Labor Required
Do the Work
Parts Issued
Purchase Reqs
Parts
Preventive Maintenance
Procedures
History/Analysis
Technical History
Schedules
Record What was Done
Hours Worked
Breakdowns
Comments
Costs
Codes
The Maintenance Process
Identify the Work
SAP Notification
Plan the Work
SAP Work Order
Do the Work
SAP Goods Issue
SAP Purchase
Order
Preventive Maintenance
SAP Task List
History/Analysis
UK Business
Warehouse
SAP Maintenance
Plan
Record What was Done
SAP Order
Confirmation
Notifications
A notification is a non-financial transaction used
to:
-Report a problem
-Request work
-Record an event or activity
Notifications
Notifications may be created:
-Via a web form for the community to report a
problem or request work
-Through a phone call to the control desk
-By a maintenance user to record a log entry or
technical observation
Notifications
The notification
is in the
“Favorites”
Notifications
On this screen,
only the
Notification
Type must be
selected
Notification Types
Campus
PPD
Medical
Center PPD
Housing
PPD
Description
CE
ME
HE
Emergency Notification
CX
MX
HX
Notification Created by External
System
CL
ML
HL
Log Entry only
CR
MR
HR
Work Request
CP
MP
HP
Problem Report
HR
ResNet Notification
Notifications
On this screen, a
description, functional
location, priority, and
“Reported By” should be
entered
Notifications
Some SAP Terminology
Functional Location: A building, floor, or room
(Examples: LX-0026 – Student Center
LX-0026-02 Student Center 2nd floor
LX-0026-02-230 Student Center Room 230)
Work Center: A work group or individual
(Examples: Electric, Plumb)