GRAMPIAN INFORMATION 8TH ANNUAL CONFERENCE
“COMMUNITY PARTNERSHIPS - ENGAGING WITH THE
COMMUNITY”
FRIDAY 19TH NOVEMBER 2004, 9.30AM-4.20PM
THE ROBERT GORDON UNIVERSITY, FACULTY OF HEALTH & SOCIAL CARE, GARTHDEE, ABERDEEN
Community partnerships are up and running. Nationally, local councils are demonstrating their willingness and
commitment to sharing information with our citizens. The provision of service, aimed at cross-community, are
challenging barriers to sharing. This Conference hopes to raise the profile of these initiatives, by exploring projects
and evaluating performance, with the help of specialist keynote speakers and Workshop Chairs.
Morning
KEYNOTE SPEAKER "IMPROVED SERVICE DELIVERY BY COMMUNITY ENGAGEMENT?"
CRAIG RUSSELL, Scottish Executive, Deputy Head of 21st Century Government Unit
 All public service delivery is driven by the need of the citizen and commitment
to customer service
 Positive outcome at first point of contact
 Choice of access determined by Community Needs
 All barriers to better service delivery are challenged
 Best practice is sought, exchanged and celebrated
WORKSHOP 1
"THE PEOPLE'S NETWORK PROJECT - THE LEGACY FOR COMMUNITY
DEVELOPMENT & PLANNING"
ELAINE FULTON, Director SLIC/CILIP in Scotland
 Successes - Issues - Failures  PN as a catalyst for change in service delivery
 The contribution to wider community agendas
OR
WORKSHOP 2
" CROSS-SECTOR PARTNERSHIP IN ACTION - AYRSHIRE LIBRARIES FORUM
TODAY AND TOMORROW"
STUART JAMES, University Librarian, University of Paisley & Chair of A.L.F.
 What is A.L.F.? What has it done/is it doing?
 What benefits has it brought/obstacles has it faced?
 How does it fit into the wider Scottish library/information scene?
 The RSS Project - today Ayrshire, tomorrow the world?
 What does the future hold - for Ayrshire and for Scotland?
Afternoon
KEYNOTE SPEAKER
" VALUING THE LINKS"
NORMA MCDERMOTT, Director of An Chomhairle Leabharlanna, The Irish Library Council
 Services to rural communities
 Multicultural needs and community harmony
 Provision and support for community servers and late adopters to the
knowledge environment
 Managing expectations
 How we work in collaboration with public and voluntary groups
WORKSHOP 3
" ABERDEEN CITY ALLIANCE - BEING INFORMED CHALLENGE FORUM"
GORDON MCINTOSH, Corporate Director Service Group: Neighbourhood Central, Aberdeen City Council
OR
WORKSHOP 4
"KNOWLEDGE MANAGEMENT - THE RADICAL & THE PRACTICAL"
PHIL MURRAY, Managing Director Petrotechnics Limited
 We don't know what we don't know - some radical ideas on sharing
knowledge in areas of high uncertainty
 We can't know what we are supposed to know - using technology enabled
workflow to provide knowledge in the right context
 We now know - how to deliver business improvements using knowledge
based processes. Practical experience with over 10,000 users
OR
WORKSHOP 5
"REAL COMMUNITY INVOLVEMENT AT GLASGOW CALEDONIAN UNIVERSITY"
LES WATSON, Pro-Vice Chancellor Learning & Information Resources, Glasgow Caledonian University