1.02 KEY TERMS
1. Accountability: Willingness to take credit and blame for actions.
2. Affirmation: to say that something is true in a confident way
3. Authoritarian: expecting or requiring people to obey rules or laws : not allowing
personal freedom
4. Body Language: movements or positions of the body that express a person's
thoughts or feelings
5. Business Letter: a formal letter following the business letter template
6. Cultural Sensitivity: being aware that cultural differences exist and have an effect
on values, learning, and behavior.
7. Democratic: relating to the idea that all people should be treated equally
8. Digital etiquette: or netiquette as it is sometimes called, is a basic set of rules you
should follow in order to make the internet better for others, and better for you.
9. Diversity: Variety; the positive result of people in different racial, ethic, and cultural
backgrounds working together.
10. Ethics: The principles of conduct that govern a group or society.
11. Etiquette: the rules indicating the proper and polite way to behave
12. Extinction: the process of eliminating or reducing a conditioned response by not
reinforcing it
13. Fairness: treating people in a way that does not favor some over others
14. Harassment: to annoy or bother (someone) in a constant or repeated way
15. Laissez-faire: operate with very little interference from authority.
16. Memorandum: a usually brief written message or report from one person or
department in a company or organization to another
17. Nonverbal Communication: communication without the use of words.
18. Optimism: a feeling or belief that good things will happen in the future : a feeling or
belief that what you hope for will happen
19. Pessimism: a feeling or belief that bad things will happen in the future
20. Plagiarism: the act of using another person's words or ideas without giving credit to
that person : the act of plagiarizing something
21. Professionalism: the skill, good judgment, and polite behavior that is expected from
a person who is trained to do a job well
22. Punctuality: arriving or doing something at the expected or planned time
23. Self-discipline (control): Training of oneself; correction or regulation of oneself for
improvement.
24. Sexual orientation: the inclination of an individual with respect to heterosexual,
homosexual, and bisexual behavior
25. Social networking: the creation and maintenance of personal and business
relationships especially online
26. Tact: the ability to do or say things without offending or upsetting other people
27. Team: A group of people who work together to set goals, make decisions, solve
problems, and put ideas into action.
28. Verbal Communication: expressed in words