FACILITIES SERVICES
Job Description
Facilities Maintenance & Construction
Program Coordinator
Job Code: 7256 – Contract Classified
Program Coordinator HS Zone
Department Introduction:
Facilities Maintenance and Facilities Construction are responsible for general maintenance, repair, alterations, and
renovations of all campus facilities including building interiors, exteriors, and grounds.
Job Purpose:
Under general direction of the Maintenance Zone Manger, provide high level confidential administrative support to the
assigned Maintenance Zone Manager, Facilities Maintenance & Construction (FMC).
Duties and Responsibilities:
Maintenance Program Support:
 Prepare correspondence, records, reports, forms, memoranda and other material for the Zone Manager,
Maintenance Supervisors and Zone Coordinators
 Facilitate the FMC recruitment process, including intake process for new hires
 Ensure continuous effective customer service for incoming communications
 Coordinate with Facilities Employee Services personnel to handle the processing of the FMLA and Disability
Accommodation policies and procedures for employees
 Employ AiM, computerized maintenance management system, to monitor and resolve issues regarding budgetary
requests, payroll discrepancies, and the purchase of departmental equipment
 Employ University and internal computer systems including eProcurement, HEPPS, OWLS and TMS to obtain
information
 Maintain Zone records such as MAES (Maintenance Employee System) and key inventories
 Assist Maintenance Supervisors with information from Training Management System (TMS) when requested
 Maintain filing systems, including departmental employee files
 Coordinate office equipment ordering and maintain records of purchase
 Maintain official Zone bulletin boards
 Attend monthly shop meetings and provide meeting minutes
 Follow University Records Retention Schedule requirements
 Perform the duties of a Program Assistant as required including providing and/or arranging back-up coverage for
the FMC Customer Service Center program
 Perform related duties as assigned
Organizational Leadership and Engagement:
 Positively support all management directives and actively promote the purpose and foundational values of FMC
 Adhere to Facilities Maintenance & Construction (FMC) protocols and all University and Facilities Services
policies and procedures including the Facilities Services Leadership Standards, Individual Accountability
Protocols (IAP)
 Participate in and follow through with FMC process improvement initiatives including Balanced Scorecard (BSC),
incorporating Lean principles into internal work processes, and promoting employee engagement in continuous
improvements and innovation
Coordination:
 Communicate with Maintenance Zone personnel, other Facilities Services shops as well as external business
partners such FES (Facilities Employee Services) Human Resources and Payroll to facilitate work
 Promote excellent customer service through effective, courteous and professional interactions with clients,
colleagues and the campus community
 Represent the Maintenance Zone Manager at meetings promoting the professionalism of the organization
 Participate in peer unit meetings for the purpose of standardizing implementation of department-wide policies and
procedures
 Perform other duties as assigned
 Regular and predictable attendance is required
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Core Competencies:
 Demonstrate personal integrity and trustworthiness
 Manage stressful situations and changing priorities effectively
 Anticipate, recognize and resolve problems
 Be responsible and accountable
 Use organizational skills and provide attention to details
 Maintain a positive, optimistic and success-oriented attitude
 Exercise professional demeanor, which includes being tactful and courteous
 Exhibit a professional work ethic
 Continuously promote a safe work environment
Required Skills, Experience and Knowledge:
 High school graduation or equivalent AND two years of experience in the program specialty OR equivalent
education/experience
 Excellent interpersonal and oral/written communication skills and a proven ability to work successfully with people
at all levels throughout the organization and with a wide range of internal and external stakeholders
 Able to maintain professional behavior and composure in a fast paced, dynamic, customer service-driven
environment
 Excellent problem-solving skills
 Able to anticipate and recognize problems, and develop and implement creative, cost-effective solutions
 Able to function within a complex regulatory environment
 Demonstrated ability to effectively interpret and apply standards, regulations, policies, and procedures
 Excellent organizational skills
 Able to work independently and successfully prioritize and coordinate multiple programs and assigned tasks
 Demonstrated flexibility to meet changing and unpredictable requirements
 Must possess strong personal integrity, trustworthiness, and professional work ethic
 Proven ability to lead by example in both performance and behavior and to hold employees accountable to
established expectations
 Demonstrated positive, optimistic, success-oriented attitude and ability to positively support the organization,
applicable policies, and management decisions
 Proven ability to take direction, meet expectations, and work cohesively as a member of a team
 Demonstrated proficiency with standard productivity software including Microsoft Office Suite or equivalent
products
 Have knowledge and understand of safe work practices and policies
 Must be able to wear all proper Personal Protective Equipment (PPE) as required
 Must be able to follow written and/or verbal instructions and communicate in English regarding the use of
chemicals, supplies, and equipment; comply with safety policies and procedures
Desirable Skills, Experience and Knowledge:
 Demonstrated successful experience with computerized maintenance management systems
 Demonstrated experience with University procedures and processes
 Demonstrated experience providing administrative support to senior management personnel
 Demonstrated experience in a skilled trade work environment
 Demonstrated experience working in a customer service-oriented operation
Conditions of Employment:
 Valid driver’s license recognized by the state of Washington
 Regular and predictable attendance is required
 May be required to accept variable work shift
 Must be able to work in a smoke-free environment
 Must be able to work in multiple locations
 A satisfactory outcome from a criminal background verification will be required prior to hire
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