U.S. Bank E-Payment Service Questionnaire
The purpose of this questionnaire is to gather the information necessary to implement the E-Payment Service. Please provide
your answers to the questions provided in each section of this questionnaire (if applicable). Once you’ve completed each section,
please save your answers and email this document back to your Technical Implementation Coordinator.
U.S. Bank Technical Implementation Coordinator:
Email Address:
(Defined by US Bank.)
(Defined by US Bank.)
Phone Number:
(Defined by US Bank.)
Contact Information: Complete this section in its entirety. The information listed below will be used throughout the
implementation process as well as production.
Company Name:
University of Wisconsin-Milwaukee
Address:
2200 E. Kenwood Blvd. P.O. Box 413
City, State, Zip:
Milwaukee, WI 53211
Implementation Contact: This individual is the
primary contact for U.S. Bank throughout the
implementation. This individual receives all
customer communications, requests, manuals, etc.
Name:
Phone:
E-mail Address:
Name:
Phone:
E-mail Address:
Name:
N/A
File Transmission Contact: The contact for file
transmission related questions (if other than the
Phone:
N/A
Implementation contact).
E-mail Address:
N/A
Name:
Contact for Outages: This individual is the primary
Phone:
contact in case we need to notify you of any
outages, maintenance releases, etc.
E-mail Address:
Name:
N/A
ACH Contact: The primary contact for ACH related
Phone:
N/A
questions which may arise when in Production.
E-mail Address:
N/A
Security Officer: The security officer possesses privileges to perform most operations within the E-Payment Services
application. These privileges include adding users and assigning specific system permissions for each user.
Security Officer:
Security Officer Backup:
Technical Contact: The primary contact for
technical related questions (if other than the
Implementation contact).
Name:
Name:
Phone:
Phone:
E-mail Address:
E-mail Address:
Getting Started:
Volume and Target Date
1.
Number of anticipated monthly payment transactions /
volume?
2.
Anticipated monthly peak payment transactions / volume?
3.
Size of customer base?
4.
What is your anticipated target start date?
Payment Channels
Web:
Web:
IVR:
IVR:
CSR:
CSR:
Please select the payment channel you wish to offer to your payors:
U.S. Bank E-Payment Service Web Site for Payments and Registrations
Remote Web Service for Registration - U.S. Bank E-Payment Service Web Site for Payments
U.S. Bank E-Payment Service IVR (Please complete the Interactive Voice (IVR) Implementation Addendum)
Your Customer Service Agent
Payment Network Options
Please select the payment options you wish to offer to your payors:
Electronic Check – Please complete the Electronic Check section.
Credit and/or ATM Card – Please complete the Credit Card Setup section.
Multiple Billers
If more than one biller, please tell us how many billers you plan to set up: N/A
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U.S. Bank E-Payment Service Questionnaire
Convenience Fee Collection
Do you wish to collect convenience fees on your transactions:
Yes (complete Convenience Fees section)
No
Messages:
Confirmation Messages
Please select which ‘Real Time’ messages you wish to use:
1. Do you want to utilize Real Time Payment Confirmation Messages (RTPC)?
Yes
No

Destination IP Address – Enter the destination IP Address where the RTPC messages will be sent: 129.89.7.202

Destination URL – Enter the destination URL where RTPC messages will be sent for this product:
https://www4.uwm.edu/epayment/rtpc_processing/

Message Format – Select a format for the real-time message:
URL
XML

Failure Notification Email address – Enter the email address for us to notify when a RTPC message fails after
four attempts: epayment-tech@uwm.edu

Client User ID – Enter a Client User ID sent in the RTPC communication to confirm the message source: UWM
2. Do you want to use Real Time Non-Payment Notification Messages (RTNN)?
Yes
No

Destination IP Address – Enter the destination IP Address where the RTNN messages will be sent:

Destination URL – Enter the destination URL where RTNN messages will be sent for this product:

Message Format – Select a format for the real-time message:
URL
XML NA

Failure Notification Email address – Enter the email address for us to notify when a RTNN message fails after
four attempts:

Client User ID – Enter a Client User ID sent in the RTNN communication to confirm the message source:
3. For IVR Users Only - Do you want to use Real Time Eligibility Lookup (RTEL)?
Yes
No NA
Please complete the Interactive Voice Set Up section.
Payment Parameters:
1.
2.
3.
4.
1.
2.
Payor Registration
Please select how payors will interact with E-Payment Service:
Pre-Registration File
Pre-Registration via WSDL Messages
Registered
Unregistered
If pre-registration file selected, please tell us how many customer accounts you plan to pass in your first file: NA
If you are providing a pre-registration file, can payors change their password on the E-Payment Service site? NA
Allow Change Password
Allow Change Password and Force Change On First Access
No
Will you require an e-mail address for all unregistered users?
Yes
No
Payment Criteria
Please select the payment types you will make available to the Payor initiating payments for this product:
Single Payments
Fixed Recurring Payments (Fixed Amount & Schedule)
Variable Recurring Amount
Please Note: Some credit card networks prohibit the collection of convenience fees on recurring payments.
Will you screen Payors for duplicate payments made within the last 14 calendar days?
Yes
No
Recurring Payments: NA
If you have selected Recurring Payments from the previous section, please complete the following:
1.
Recurring Payment Frequency is the time period before a payment is due that a payor may
select to make their payment. Do you want your payors to be able to select the payment frequency when creating or editing
a payment?
Yes
No
2.
If you’ve selected ‘Yes’, please enter the maximum number of days prior to the payment due
date allowed your payors are permitted to schedule a recurring payment:
Please Note: Consider this option in relation to your normal billing cycle. For example, do not allow payors to schedule
recurring payments for a period greater than the amount of time you provide between notification and due date.
3.
For recurring payments, please specify the duration(s) payors may select when creating or
editing a payment:
Select all that apply:
Continue for X payments
Continue until YYYY-MM-DD
Continue until canceled
4.
Please specify the payment frequency that payors may select when creating or editing a Recurring Payment
(Installment):
Every Week
Every 2 Weeks
Twice a Month
Every Month
Every Quarter
Every 2 Months
Payment Due Date: NA
1.
Will you pass a due date to the E-Payment Service?
Yes
No
2.
Will you allow the Payor to schedule the payment for a future date?
Yes
No
3.
Enter number of days you will allow a payor to schedule the payment (up to 365 days in
advance):
4.
Will you allow the Payor to select a payment date after the due date?
Yes
No
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U.S. Bank E-Payment Service Questionnaire
Payment Amount
1.
Will you pass an amount to the E-Payment Service?
Never pass an amount
Always
pass an amount
2.
3.
4.
Will you allow the payor to pay more than the amount due for this product?
Yes
No
Will you allow the payor to pay less than the amount due for this product?
Yes
No
What is the minimum and maximum payment amount you will accept for this product?
Minimum Amount:
Maximum Amount:
Payment Remittance File:
1.
Please select when you would like to receive your remittance file. Note: Same Day remittance
only reports are available on E-Check data only.
Same Day (Between 5:00 pm – 9:00 pm CT)
Next Day
(Between 6:00 am and 9:00 am CT)
2.
Please select how you wish to receive the remittance file:
Download from Admin Website
Automated Transmission (Extended Implementation Time)
3.
Please select which format you wish to receive the remittance file:
CSV
XML
Web Site Setup:
Address Information – All Customers
Will your payment pages collect address information for domestic or international fields?
International
Domestic
2.
Customer Service Page: At the top of each page is a ‘Customer Service’ link. This link opens
a new window that includes customer service content which you can provide during setup. The default Customer Service
link displays the text provided during setup including phone number, email address, and business hours:
The following customization options are available on the Customer Service Page:
You can provide the default fields:
Phone Number – 10 characters:
Hours of Operation – 4,000 characters:
Email Address – 227 characters:
Or, you may enter your custom Customer Service Page text here:
1.
The following sections are for customers who will use the E-Payment Service Web Site to process payments. References and
item descriptions for this page are provided in the "U.S. Bank E-Payment Service Web Customization" guide. Please review the
document prior to completing this information and have it available as you input your responses.
Page Layout - E-Payment Service Web Site Customers Only
1.
Browser Title – You can provide a description that will be displayed in the title bar of the Web
browser. You are allowed a maximum of 80 characters:
UW-Milwaukee ePayment Services
2.
Payment Return URL – Clicking the ‘Exit’ button on the Payment screen or clicking the ‘OK’
button on the Payment Confirmation screen directs your unregistered payors to the URL you have specified on your Web
site. https://www4.uwm.edu/epayment/complete.cfm
3.
Default Return URL – Clicking the ‘EXIT’ button on the Payment Inquiry screen or clicking the
‘OK’ button on the Payment Detail screen directs your payors to the appropriate URL on your Web site when exiting EPayment Service after a payment inquiry or when exiting without making a payment:
https://www4.uwm.edu/epayment/cancel.cfm
Non-Payment Pages - E-Payment Service Web Site Customers Only
Depending on your session transfer strategy, when a payor is transferred from the your web site to E-Payment Service for the
first time, a payor may be presented with available registration options via the Welcome Page. The following is available:
1.
Welcome Page – Also known as the Registration Page Heading, it can be customized to
match language from your own Web site. Please select from the following:
Default Text: ‘Welcome to UW-Milwaukee ePayment Services’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter your custom Registration
page text here: N/A
2.
Exit Button (Global) – The exit button can be customized to match the language from your
own Web site.
Default Text: ‘Exit’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter your custom text here:
N/A
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U.S. Bank E-Payment Service Questionnaire
Page Layout - E-Payment Service Web Site Customers Only
Exit button can be suppressed
3.
U.S. Bank Co-Branding – Select whether or not you want the U.S. Bank logo displayed on
your E-Payment Service site to provide an added symbol of trust and security to your customers:
Yes
No
4.
Privacy Policy: At the top of each page is a ‘Privacy’ link. This link opens a new window that
includes privacy policy content you can define during setup. Please choose between the default or your own custom privacy
policy:
Default Privacy Policy
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter your custom Privacy Policy
text here:
5. User Registration Page – The User Registration Page heading can be customized to match language from your own site:
Default Text: ‘User Registration’ NA
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter Custom User Registration
Page Text here:
1.
Payment Pages - E-Payment Service Web Site Customers Only
Make a Payment Page Heading – The Make a Payment page heading can be customized to
match language from your web site:
Default Text: ‘Make a Payment’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here: UW Milwaukee ePayment Services
2.
Product Heading (Screen Label) – The Product Heading identifies the name of your product
or service as you want it displayed on the E-Payment Service Web pages. Enter the Product Heading text here (80 chars
maximum): UW-Milwaukee ePayment Services
3.
Payment Type Titles – The Single / Recurring Payment titles can be customized to match
language from your web site:
Default Text: ‘Single Payment’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
Default Text: ‘Recurring Payment’
NA
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
4.
Amount Due Label – The Amount Due label can be customized to match language from your
site:
Default Text: ‘Amount Due”
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
Due Date Label – The Due Date label can be customized to match language from your site:
5.
Default Text: ‘Due Date’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
6.
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Scheduled Payment Date Label – The Scheduled Payment Date title can be customized to
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U.S. Bank E-Payment Service Questionnaire
Page Layout - E-Payment Service Web Site Customers Only
match language from your site:
Default Text: ‘Scheduled Payment Date’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
7.
Recurring Payment Navigation Button Label – The Recurring Payment Navigation Button
label can be customized to match language from your site:
NA
Default Text: ‘Recurring Payments’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
8.
Update Profile Navigation Button Label – The Update Profile Navigation Button label can be
customized to match language from your site:
Default Text: ‘Update Profile’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
9.
Collected Parameter Input Field – Collected Parameters are optional fields that can be
collected in E-Payment Service. E-Payment Service allows you to provide customized text describing the parameter field:
Default Text: ‘Update Profile’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
10.
Schedule Recurring Payment Page Heading – The Recurring Payment Information Page
displays when you click on Continue from the Scheduled Recurring Payment Date page. The First Scheduled Payment Date
title within the page can be customized to match language from your own site. You should consider any changes you are
making to the Recurring Payments Navigation Button and the Schedule Recurring Payment page heading to ensure that
your site text is consistent:
NA
Default Text: ‘First Scheduled Payment Date’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter Custom text here:
Verification Page - E-Payment Service Web Site Customers Only
The Payment Verification Screen includes all payment account and payment detail information for review. For E-Check
payments, the payor is required to accept the Terms and Conditions and re-enter their password prior to confirming the
payment. If the payor has provided an email address, they can select to receive an immediate email confirmation. In all
circumstances, if the payor has an email address in their profile, they will receive an email confirmation when the payment is
processed.
1.
Re-Enter Password Screen Label – This label can be customized to match language from
your web site.
Default Text: ‘Re-Enter Password’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter Custom text here:
2.
Display Password Screen Label & Input Field?
Yes
No
Note: The Password Screen Label and Input Field can only be suppressed if the biller supplies E-Payment Services with a
Pre-Registration file and utilizes the Auto-Login Feature.
3.
The Terms and Conditions are static text presented to the payor on the Payment Verification
screen for E-Check payments. The E-Payment Service default terms and conditions are compliant with NACHA and
Regulation E guidelines for both single and recurring payments. In order to initiate an E-Check payment, the payor must
select the ‘I accept the Terms and Conditions’ box.
Default Text: Supplied by U.S. Bank. Your Technical Implementation Coordinator can provide to you.
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U.S. Bank E-Payment Service Questionnaire
Page Layout - E-Payment Service Web Site Customers Only
Custom Text: Biller defined free form text, alphanumeric, unlimited characters. Enter Custom text here:
NA
Confirmation Screen - E-Payment Service Web Site Customers Only
The Payment Confirmation Page provides all the details of the payment along with a unique Confirmation Number (one-time
payments) or Reference Number (recurring payments) that can be used in the future to access the payment.
The following customization options are available on the Payment Confirmation Page:
1.
Payment Confirmation Page Heading – The Payment Confirmation Page Heading can be
customized to match language from your own site:
Default Text: ‘Payment Confirmation’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter custom text here:
2.
Payment Confirmation Page Web Site URL – Your Company web site URL will be displayed on the Payment
Confirmation page and Payment Confirmation emails. Please provide your Company web site URL: http://www.uwm.edu
3.
Confirmation Page Text – You can display custom text to payors upon confirmation of a successful payment.
Custom Text: May include instructions or information - 750 characters max. Enter custom text here: Thank you for your
payment. You will receive an email confirmation regarding your payment.
Historical Payment Detail Page - E-Payment Service Web Site Customers Only
1.
payment history details.
Historical Payment Details Screen Heading – The Historical Payments Detail Page displays
Default Text: ‘Historical Payment Details’
Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum. Enter Custom text here:
Electronic Check: NA
Electronic Check (ACH Payments)
E-Check Cutoff Time – Specify a cutoff time for E-Check payments:
5 PM CT
8 PM CT
Payor Identification – U.S. Bank Web Site Customers Only - Will you send the payor identification information to
E-Payment Service in the session transfer from your web site?
Yes
No - If ‘Yes’, what will you call this Payor
Identification Field?
3.
Scheduled Payment Date – Which date will the Payor select when submitting a payment?
1.
2.
5.
6.
7.
8.
9.
Payment Effective Date – When payment is settled to biller's account
Biller Business Date – When payor has scheduled the payment; Select a cutoff time when the Biller Business Date will
advance. Payments submitted after this time will be assigned the next biller business date:
ACH File Label – Enter a label to be used in the ACH file for this product (Max. 10 Characters):
ACH Convenience Fee File Label – Select the label used in the ACH file for the convenience fee transaction
associated with the payment:
Default ('conv.fee')
Other (Max. 10 Characters):
Returned E-Check Payments – Will you disable payors from making additional E-Check payments if they are
responsible for a specified number of returns due to insufficient funds?
Yes
No
Returned E-Check Payments Frequency – If ‘Yes’ to previous question, enter the number of E-Check returns due to
insufficient funds that will result in a payor being disabled: (Whole number between 1 and 50):
Returned Check Payments Duration – Enter the time period in which the number of E-Check returns due to
insufficient funds may occur:
30 Days
90 Days
180 Days
365 Days
Other
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U.S. Bank E-Payment Service Questionnaire
Card Setup:
Credit, Signature Debit, and ATM Card
Card Types – Select the cards you will accept:
1.
Visa
MasterCard
Discover
American Express
ATM
Card
2.
Visa/MasterCard Web Site Requirements – Visa and MasterCard require a complete a review of your web site.
Credit Card underwriters must be able to verify required phrases and access payment screens from a secured web site prior
to going into production. If you already know what the URLs are, please identify where the following information resides.
These sites will be verified during the Activation Approval process.
Where you have published your pay button: https://www4.uwm.edu/epayment/





Where your DBA is prominently displayed on your web site:
Where your customer service number is displayed on your web site:
Where your Return/Refund policy is displayed on your web site:
Where the delivery method and timing of your product is clearly stated on your web site:
Where your privacy policy is displayed on your web site:
Credit/ATM/Debit Card Authorization Attempt Limit – The credit card authorization attempt limit is a fraud
prevention feature that allows you to limit the number of credit card authorization attempts a Payor is allowed to initiate
within a single session on the Web or IVR.
No Limit
Define Limit: 3
4.
Card Verification Data (CVD) – Will you use CVD response data to accept/reject credit card payments?
Yes
No
3.
Convenience Fees: NA
Convenience Fees
Convenience Fee Settlement – Will you be collecting the convenience fee or will U.S. Bank be collecting the fee on your
behalf?
Biller
U.S. Bank
2. Convenience Fee Processing – Will you process payments and conv. fees as one or two transactions?
One
Two
Please Note: ATM Card Payments only process as one transaction. If selected, then all other payment types must process
as one transaction.
3. Convenience Fee Refunds – When you refund a payment, do you wish to refund the convenience fee?

E-check:

Credit Card:
Always refund convenience fee
Always refund convenience fee
Never refund convenience fee
Never refund convenience fee
Optional for Admin initiating payment refund
Optional for Admin initiating payment refund
4.
Convenience Fee Structure – Do you want to apply a flat fee or percentage structure to these
payments?
Yes
No
– If Yes, Please complete the appropriate sections below.
5.
Flat Fee Convenience Fees – Enter the flat dollar amount of your convenience fee for each
one time payment type:
Web
IVR
Admin
$
$
$
Credit Card
$
$
$
E-Check
1.
Percentage Convenience Fees – Enter the convenience fee percentage amount for each one time payment type:
Web
IVR
Admin
$
$
$
Credit Card
$
$
$
E-Check
6.
Email Setup:
Email Creation
1.

Email Creation – Which email formats do you wish to send?
E-Payment Default
Customer Provided – Please Fill out the Email Customization Worksheet.
Default & Customer Provided – Please Fill out the Email Customization Worksheet.
2.
Confirmation Email Address – Enter the organizational phrase you would like to have
displayed in front of all E-Payment Service confirmation email addresses (example <noreply@epmtservcie.com). System
generated confirmation emails are available to send to your payers following payment scheduling and specific system edits:
UW-Milwaukee <noreply@uwm.edu>
3.
Product Description – Enter a description of your product or service that appears in payment


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U.S. Bank E-Payment Service Questionnaire
confirmation emails and on screen payment when payment details are displayed: UW-Milwaukee ePayment Services
Payment Inquiry URL – The Payment Inquiry URL will be included in all payment confirmation
emails generated for this product. This is a URL on you site that payers will access in order to link to the E-Payment
System in order to manage accounts, viewing pending payments, and view payment history: N/A
5.
Company Name – Provide the title of the biller you would like to display in the confirmation
email sent to the payer: (Maximum 32 Characters): UW-Milwaukee ePayment Services
4.
Product Parameters:
Note: Your Technical Implementation Coordinator can supply you with the Product Parameters Worksheet if required.
Product Parameters
An individual variable, also known as a parameter, may be configured for each biller. There are various reasons you may have
additional parameter names and values to include:

A value which is later passed to you in the Remittance File or RTPC message.

Parameters to be passed within the session transfer.

Parameters set up in the remittance file output format.

A value used by the Biller to present a constant value that is displayed to the Payor.
Your Technical Implementation Coordinator can supply you with the Product Parameters Worksheet if required.
Please Note: Product Parameters can not be read in Spanish in IVR, even if Spanish is the selected language. All parameters
will be read in English.
Refer to spreadsheet: Epayment_Form_Fields.xls for Parameters
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