SCHEDULE C – FORM OF PROPOSAL
SCHEDULE C – FORM OF PROPOSAL
RFP Project Title:
Animal Care Facility Operation
RFP Reference No.:
1220-030-2011-033
Legal Name of Proponent:
Contact Person and Title:
Business Address:
Telephone:
Fax:
E-Mail Address:
TO:
City Representative:
Kam Grewal, CMA, BBA, Internal Audit Manager, Acting, Purchasing and Accounts
Payable Manager
City of Surrey, City Operations Works Yard, Purchasing Section, 1 st. Floor
Address:
6645 – 148th Street, Surrey, B.C. Canada V3S 3C7
Telephone:
604-590-7274
Fax:
604-599-0956
E-mail for PDF Files:
purchasing@surrey.ca
Dear Sir:
1.0
I/We, the undersigned duly authorized representative of the Proponent, having received and carefully
reviewed all of the Proposal documents, including the RFP and any issued addenda posted on the City
Website, and having full knowledge of the Site, and having fully informed ourselves as to the intent,
difficulties, facilities and local conditions attendant to performing the Services, submit this Proposal in
response to the RFP.
2.0
I/We confirm that the following schedules are attached to and form a part of this Proposal:
Schedule C-1 – Statement of Departures;
Schedule C-2 – Proponent’s Experience, Reputation and Resources;
Schedule C-3 – Proponent’s Technical Proposal (Services);
Schedule C-4 – Proponent's Technical Proposal (Schedule); and
Schedule C-5 – Proponent’s Financial Arrangement and Revenue Sharing Proposal.
3.0
I/We confirm that this proposal is accurate and true to best of my/our knowledge.
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
4.0
I/We confirm that, if I/we am/are awarded the Agreement, I/we will at all times be the “prime Contractor” as
provided by the Worker's Compensation Act (British Columbia) with respect to the Services. I/we further
confirm that if I/we become aware that another Contractor at the place(s) of the Services has been
designated as the “prime Contractor”, I/we will notify the City immediately, and I/we will indemnify and hold
the City harmless against any claims, demands, losses, damages, costs, liabilities or expenses suffered by
the City in connection with any failure to so notify the City.
This Proposal is submitted this _____________________ day of _________________________, 2011.
I/We have the authority to bind the Proponent.
_______________________________________
_______________________________________
(Name of Proponent)
(Name of Proponent)
_______________________________________
_______________________________________
(Signature of Authorized Signatory)
(Signature of Authorized Signatory)
_______________________________________
_______________________________________
(Print Name and Position of Authorized
(Print Name and Position of Authorized
Signatory)
Signatory)
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
SCHEDULE C-1 - STATEMENT OF DEPARTURES
1.
I/We have reviewed the proposed Agreement attached to the RFP as Schedule “B”. If requested by the
City, I/we would be prepared to enter into that Agreement, amended by the following departures (list, if any):
Section
2.
Requested Departure(s) / Alternative(s)
The City of Surrey requires that the successful Proponent have the following in place before commencing
the Services:
a)
Workers’ Compensation Board coverage in good standing and further, if an “Owner Operator” is
involved, personal operator protection (P.O.P.) will be provided,
Workers' Compensation Registration Number _________________________________________;
b)
Prime Contractor qualified coordinator is Name: __________________ and Contact Number:
______________;
c)
Insurance coverage for the amounts required in the proposed Agreement as a minimum, naming
the City as additional insured and generally in compliance with the City’s sample insurance
certificate form available on the City’s Website, see Contractors Certificate of Insurance;
d)
City of Surrey business license;
e)
If the Proponent's Goods and Services are subject to HST, the Proponent's HST Number is
____________________________________; and
f)
If the Proponent is a company, the company name indicated above is registered with the Registrar
of
Companies
in
the
Province
of
British
Columbia,
Canada,
Incorporation
Number
__________________________________.
As of the date of this Proposal, we advise that we have the ability to meet all of the above requirements
except as follows (list, if any):
Section
3.
Requested Departure(s) / Alternative(s)
I/We offer the following alternates to improve the Services described in the RFP (list, if any):
Section
Requested Departure(s) / Alternative(s)
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
4.
The Proponent acknowledges that the departures it has requested in Sections 1, 2 and 3 of this Schedule
C-1 will not form part of the Agreement unless and until the City agrees to them in writing by initialling or
otherwise specifically consenting in writing to be bound by any of them.
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
SCHEDULE C-2 - PROPONENT’S EXPERIENCE, REPUTATION AND RESOURCES
Proponents should provide responses to the following items, and if a particular item is in
applicable or cannot be answered, Proponents should clearly state why: (use the spaces
provided and/or attach additional pages, if necessary):
(i)
Provide a brief description of the Proponent’s current business;
(ii)
Identify the key personnel who will be responsible for the Services, together with a
description the responsibilities such personnel will have in the performance of the
Services and a description of the relevant experience of such personnel, using a format
similar to the following:
Name:
__________________________________________________________
Responsibilities:_________________________________________________________
______________________________________________________________________
_____________________________________________________________________
Experience:_____________________________________________________________
______________________________________________________________________
_____________________________________________________________________
(iii)
Identify sub-Contractors, if any, the Proponent intends to use for the performance of the
Services, describe the portion of the Services proposed to be sub-contracted and a
description of the relevant experience of the sub-Contractor, using a format similar to the
following:
Sub-Contractor Name: ___________________________________________________
Sub-Contractor Services: _________________________________________________
______________________________________________________________________
______________________________________________________________________
(iv)
Describe the Proponent’s resources available for the performance of the Services
including any major equipment (including animal control vehicles) to be used to perform
the Services, its age and maintenance schedule.
(v)
Provide a summary of similar relevant Agreements entered into by the Proponent in
which the Proponent performed services comparable to the Services, including the
jurisdiction the Agreement was performed, the Agreement value, and the date of
performance.
(vi)
Provide evidence of customer satisfaction for the projects identified in item (v), stating
the owner’s name, the owner’s address and the owner’s contact information for the
purposes of obtaining a reference.
(vii)
Describe the following with respect to the Proponent’s operational experience:
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
(viii)
(a)
experience with transitioning and implementing a new animal care facility
Agreement when the Proponent was not the previous Contractor;
(b)
examples of effective service monitoring and actions taken to resolve problems;
(c)
the Proponent’s health and safety record, including the number, type of injury and
duration of any absences of employees covered by a Worker’s Compensation
Board claim (list any Workers’ Compensation Board investigations and the results
thereof); and
(d)
measures and equipment used to reduce animal care facility operation noise
impacts, especially during early morning and evening hours.
Summarize any litigation or involving the Proponent or related entity (i.e. a parent or
subsidiary company, a joint venture/partnership that the Proponent was part of, etc.) that
has occurred within the past seven years and is in any way connected to:
(a)
the collection of animal shelter and animal control services; or
(b)
violations of health or environmental laws or regulations;
(ix)
Describe any environmental regulatory complaints or violations received within the past
seven years that are related to animal control maintenance and operations;
(x)
Briefly describe the Proponent’s experience with database management, including with
respect to route, customer and financial management systems, hardware, software and
quality control protocol;
(xi)
Briefly describe the Proponent’s experience with transmitting extensive account and
service data; and
(xii)
Briefly describe the Proponent’s experience in performing monitoring and service
improvements.
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
SCHEDULE C-3 - PROPONENT’S TECHNICAL PROPOSAL (SERVICES)
Proponents should provide responses to the following items, and if a particular item is
inapplicable or cannot be answered, Proponents should clearly state why.
Section 1 – Executive Summary
(a)
Provide a brief narrative that illustrates the Proponent’s understanding of the City’s
requirements for the performance of the Services;
(b)
Provide a description of the general approach and methodology that the Proponent
would take in performing and managing the Services; and
(c)
Provide any suggested amendments to the Services as described in the Draft
Agreement (such as changes in the scope of Services, or changes in allocated risks and
responsibilities) that the Proponent suggests would be of benefit to Surrey in terms of
value for money, cost savings, environmental benefits or other benefits, together with a
description of the resulting change in the “Agreement Price” and the method used to
calculate the change (organize any suggested amendments in the form similar to the
following, using additional pages as needed).
Section 2 – Corporate / Joint Venture Profile
(a)
Provide a brief description of Proponent’s company, purpose, and history of successes.
(b)
Describe relevant experience performed during the last three (3) years.
(c)
identify key personnel to be assigned to this Agreement, the responsibilities and relevant
experience of each individual.
(d)
Describe experience and demonstrated ability in the provision of animal control services.
(e)
Proponents are requested to submit copies of their audited financial statements or letter
for the most recent two (2) years. In case of a privately held company, a letter from a
financial institution or from their auditor providing assurance to the City that the
Proponent has been and is financially viable and solvent as a going concern;
confirmation that the Proponent has the financial capacity to complete this project; and
that the undertaking of this project will not put any undue financial burden on the
Proponent, such letter to be provided for each equity participant in a consortium, joint
venture, partnership or parent company providing unconditional indemnity.
Section 3 – Operational Plan
(a)
Provide an outline of the scheduling and routing that the Proponent will engage to carry
out the animal care facility maintenance and operations, including but not limited to; and
(b)
Describe how the Proponent would help to increase animal licensing. The City may be
willing to provide a bonus to encourage an increase in licensing revenues. Please
provide a bonus payment amount for increases due to the Proponents efforts.
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SCHEDULE C – FORM OF PROPOSAL
Section 4 – Maintenance Program Plan
(a)
Describe the preventive maintenance program (as per Service Level Arrangement)
broken down into programs of work which shall be adhered to under the Agreement;
(b)
Describe the process by which requests from the City and or complaints from the public
will be received, what action would be taken, response time and how this would be
reported back to the City;
(c)
Describe commitments and methods to improve or update maintenance and services
during the term of the Agreement;
(d)
Outline any computerized inventory and maintenance management information system
that the Proponent currently uses, including:

Name of software; and

Type of reports that the software would generate. If the Proponent is presently
using such software, attach samples of reports.
Section 5 - Training:
(a)
Describe the Proponent’s staff training program, including the minimum training and
experience requirements for collection personnel;
(b)
Describe the safety and training plans at the Proponent’s maintenance/operation facility
and for the Proponent’s collection personnel; and
(c)
What types of training is provided to avoid disputes between collection personnel and
the public? What disciplinary measures will you take if your animal control personnel are
rude or abusive towards the public?
Section 6 - Quality Control
(a)
Describe quality control procedures that would be used in the deliverables, including a
description of the type of quality analysis and quality control that would be utilized;
(b)
Describe quality control procedures that would be used in the day-to-day maintenance
including how performance would be managed, customer service met, and complaint
handling and complaint escalation process; and
(c)
Provide a detailed description of the management reports the Proponent would use to
track and improve quality of service. What management tool will be used to address
collection performance?
Section 7 - Implementation:
(a)
If the Proponent is not Surrey's current Contractor, provide a description of the approach
and steps that the Proponent would take to the transition the Services from the current
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
Contractor (such as whether and how the Proponent proposes to obtain detailed
knowledge animal collection procedures) so as to minimize any disruption in and
complaints regarding the Services. Provide an implementation schedule that lists the
timing of milestone events;
(b)
Describe the steps the Proponent will take to keep the City informed of the status of the
Proponent’s implementation plan; and
(c)
Describe the steps the Proponent will take to keep the City informed of problems,
attempts to solve problems and to elicit Surrey staff assistance in solving service related
problems.
Section 8 - Data Management and Transfer:
(a)
Describe the proposed service management systems, including hardware, software and
protocol that will be used to communicate with trucks during animal collection and
transport within the City.
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
SCHEDULE C-4
PROPONENT’S FINANCIAL ARRANGEMENT AND REVENUE SHARING PROPOSAL
Financial Component
(a)
Clearly state in the Proposal any revenue to be paid, product provided, or other benefit
to the City for the deliverables identified in this RFP.
(b)
Clearly state in the Proposal any amounts associated with the following:
(i) Revenue Budget – The Proponent is expected to provide a revenue budget
outlining, but is not limited to the following: Veterinary Care, impoundment fees,
board fees, adoption fees, spay and neuter fees, license fees, revenue collected
from the sale of animals, gifts and donations;
(ii) Start Up Budget - The Proponent is expected to provide a detailed start-up budget
including costs related to furnishing, equipment, and start-up operational costs. Any
recommendations or proposals for City grants or funding should be outlined by the
Proponent;
(iii) Operating Budget - Please submit a consolidated operating budget. The operating
budget should identify, but is not limited to: Labour Costs, Facilities/Maintenance
Costs, Programs Costs (Supplies/toys/Equipment Food Costs Transportation),
Administration Costs and other related costs. The Proponent is required to provide
the City with their anticipated staffing needs based on the scope of Services and
their proposed budget;
The Proponent should provide an outline of ¹proposed fees. The Proponent should
also identify any services or supplies that are included or excluded in the proposed
fees;
Contingency/Emergency reserve funds; and
Proponent should provide sample staffing levels.
¹Note: Proposed fees will be subject to the approval of the City and the City
may offer suggested amendments to such fees.
(iv) Financial Viability - Please provide a letter of reference from your financial institute
along with the last three years of Audited Financial Statements.
(c)
Marketing Plan
Provide a full description of a marketing strategy including but not limited to a discussion
of the use of existing channels, list of advertisers, promotional strategies, pricing
strategies, any competitive advantages, etc.
(d)
Revenues to the City
(i)
Gross Revenue is defined for the purpose of this RFP as the sum of all amounts
billed by the Preferred Proponent(s) and/or due to the Preferred Proponent(s), or
Animal Care Facility Operation RFP #1220-030-2011-033
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SCHEDULE C – FORM OF PROPOSAL
paid to the Preferred Proponent(s), in cash, credit or property of any kind or
nature arising from or attributable to, directly or indirectly, or in any way derived
from the sale of advertising opportunities, merchandising, impoundment fees,
maintenance fees, veterinary care services, animal destruction fees, adoption
fees, dog licensing fees, boarding fees, and spay and neuter fees, whether or not
such amounts are actually collected. This includes any revenues that would
otherwise be credited to the City that are reasonably allocatable to the City.
Where the Preferred Proponent(s) does not bill a particular customer (including
itself or an affiliate, partner or joint venture of the Preferred Proponent(s) for the
Services provided by the Preferred Proponent(s), then there shall be imputed as
billings included within the Gross Revenue an amount equal to the billings that
would have been billed by the Preferred Proponent(s) to a like customer for the
provision of the Services identical or as closely similar as possible in uses and
nature to the Services being provided to the customer not being billed, but not
including Services provided by the City without charge as part of an Agreement.
Gross Revenue to be calculated prior to deducting any fees, commissions,
licensing expenses, Operating Expenses payable by the Preferred Proponent(s).
It is the Preferred Proponent(s)’s Gross Revenue that will form the basis
upon which the rate of revenue (i.e. percentage) payable to the City shall
apply.
(ii)
Detailed explanation of the revenue sharing arrangement with the City.
The Preferred Proponent(s) will have to provide a clear statement as to the
advertising revenue generated. Should the City at its sole discretion wish to
verify the data provided, it may request audited financial statements clarifying
same. At no time is the City to be expected to pay for the preparation of any
such statements and may only make such a request a maximum of one time
annually.
(iii)
A Guaranteed Minimum Annual Revenue payable to the City, in dollars,
regardless of any lesser amount which may be calculated as due and payable to
the City as described in clause (ii) above.
The City will expect to receive at a minimum the greater of __________% of the
Annual Gross Revenue or the Guaranteed Minimum Annual Revenue amount
with escalation of this percentage based on Annual Gross Revenue increases
over the Term.
(iv)
The Preferred Proponent(s) will provide the City with an annual prepayment of
the Guaranteed Minimum Annual Revenues. The prepayment will be submitted
within three (3) weeks of each anniversary date of the Agreement.
A
reconciliation of payments made on anniversary date to actual annual advertising
Gross Revenues for each fiscal year will be carried-out and the City’s share of
actual Annual Gross Revenues in excess of the Guaranteed Minimum Annual
Revenue will remitted to the City within ten (10) days of the end of each month.
Animal Care Facility Operation RFP #1220-030-2011-033
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ATTACHMENT 1 - PROPOSED SERVICE LEVEL ARRANGEMENT FOR NEW ANIMAL CARE
FACILITY
For the purposes of this document, the parties are identified as follows:
Landlord: City of Surrey COS
Operator (Contractor): OP
Item
Description
Party to
Perform the
Work
Party
Responsible
to pay for the
Work
1. Heating, Ventilation and Air Conditioning exclusive to or within the leased premises (excluding common
equipment/systems)
a.
-
annual inspection
COS
COS
b.
-
routine maintenance and repair
COS
COS
c.
-
provision & replacement of filter material
COS
COS
d.
-
cleaning of ducts
COS
COS
e.
-
life cycle replacement (capital maintenance)
COS
COS
2. Plumbing Systems exclusive to or within the leased premises
a.
-
preventive maintenance and repairs to hot water
heating/systems
COS
COS
b.
-
major repairs and replacement of hot water heating
systems
COS
COS
c.
-
repairs to all fixtures including faucets, unplugging toilets
and all other routine repairs
OP
OP
d.
-
life cycle replacement of hot water systems, fixtures and
piping
COS
COS
3. Mechanical Systems
a.
-
preventive maintenance and repairs
COS
COS
b.
-
life cycle replacement
COS
COS
c.
-
installation, maintenance and replacement of additional
equipment provided and installed by the tenant requires
prior approval from the city
OP
OP
Animal Care Facility Operation RFP #1220-030-2011-033
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ATTACHMENT 1 - PROPOSED SERVICE LEVEL ARRANGEMENT FOR NEW ANIMAL CARE
FACILITY (cont’d)
Item
Description
Party to
Perform the
Work
Party
Responsible
to pay for the
Work
4. Fire Protection & Suppression System
a.
-
annual inspection, maintenance and repairs of the fire alarm
system
COS
COS
b.
-
life cycle replacement of fire alarm system
COS
COS
c.
-
COS
COS
d.
-
annual inspection, maintenance and repair of fire sprinkler
system
life cycle replacement of fire sprinkler system
COS
COS
e.
-
monthly inspection of fire extinguishers and smoke detectors
within the premises
OP
OP
f.
-
annual inspection of fire extinguishers within premises
OP
OP
e.
-
repairs/recharging of fire extinguishers within premises
OP
OP
OP
OP
5. Security Systems
a.
-
system monitoring
b.
-
system inspection, maintenance and repair
COS
COS
c.
-
life cycle replacement
COS
COS
d.
-
repair, replacement, rekeying of locks
COS
OP
e.
-
provision of access cards/fobs
OP
OP
f.
-
programming of access cards/fobs
OP
OP
6. Electrical Distribution Systems
a.
-
repairs and upgrades required by code or initiated by COS
COS
COS
b.
-
inspection, maintenance and repair of wiring, breakers and
electrical panels
COS
COS
c.
-
life cycle replacement of wiring, breakers and panels
COS
COS
d.
-
repair or replacement of switches, receptacles, cover plates
OP
OP
COS
COS
OP
OP
COS
COS
OP
OP
extensions, increases or enhancements to meet occupant’s
needs and future maintenance
7. Lighting Systems within the leased premises
e.
-
a.
-
bulb/tube replacement for interior lighting
b.
-
annual inspection and maintenance of interior emergency/exit
lighting
c.
-
interior lighting ballast replacement
d.
-
life cycle replacement of fixtures
COS
COS
e.
-
cleaning of interior light fixtures
OP
OP
f.
-
provision, maintenance, repair and replacement of portable
lighting fixtures
OP
OP
Animal Care Facility Operation RFP #1220-030-2011-033
Page 92 of 95
ATTACHMENT 1 - PROPOSED SERVICE LEVEL ARRANGEMENT FOR NEW ANIMAL CARE
FACILITY (cont’d)
Item
Description
Party to
Perform the
Work
Party
Responsible
to pay for the
Work
8. Interior Windows
a.
-
breakage and routine repair
OP
OP
b.
-
cleaning
OP
OP
c.
-
life cycle replacement
COS
COS
9. Exterior Windows
a.
-
breakage and routine repair
OP
OP
b.
-
cleaning of exterior
OP
OP
c.
-
life cycle replacement
COS
COS
OP
OP
10. Interior Doors
a.
-
maintenance and repair
b.
-
life cycle replacement
COS
COS
11. Exterior Doors
a.
-
maintenance and repair
COS
COS
b.
-
life cycle replacement
COS
COS
12. Interior Surfaces within the premises
a.
-
interior life cycle repainting
OP
OP
b.
-
maintenance and cleaning of the window applications
including but not limited to blinds and curtains
OP
OP
c.
-
repairs to interior walls and ceilings, including minor
painting
OP
OP
d.
-
life cycle replacement of ceiling tiles
COS
COS
e.
-
interior repairs due to building system failures such as roof
leaks, exterior walls and foundation leaks not caused by the
tenant or operations
COS
COS
f.
-
maintenance and repairs of floor coverings, including carpet
and tile
OP
OP
g.
-
life cycle replacement of flooring
COS
COS
h.
-
maintenance, repair, and replacement of millwork
OP
OP
i.
-
all capital maintenance and replacements
COS
COS
Animal Care Facility Operation RFP #1220-030-2011-033
Page 93 of 95
ATTACHMENT 1 - PROPOSED SERVICE LEVEL ARRANGEMENT FOR NEW ANIMAL CARE
FACILITY (cont’d)
Item
Description
Party to
Perform the
Work
Party
Responsible
to pay for the
Work
13. Major Structural Systems
a.
-
repairs or replacements of foundations, flooring substructure, building envelope including bearing walls and
roofing, and parking lots due to damage not related to the
tenancy
COS
COS
b.
-
repairs to painting of exterior surfaces including windows,
trim, fascia, and soffits
COS
COS
c.
-
cleaning and repair of eaves troughs and gutters
COS
COS
d.
-
cleaning of roof drains and roof areas
COS
COS
e.
-
repairs to roof and replacement of roof
COS
COS
14. Site Services
a.
-
removal of snow from entrance to parking areas
COS
COS
b.
-
removal of snow and ice from roof areas
COS
COS
c.
-
snow and ice removal from steps, walkways, entrances
COS
COS
d.
-
provision and application of de-icing materials
COS
COS
e.
-
repairs of water and sewage systems (beyond the building
perimeter)
COS
COS
f.
-
maintenance and repair of parking areas
COS
COS
g.
-
landscaping repairs and maintenance
COS
COS
h.
-
grass cutting
COS
COS
i.
-
general cleaning of grounds, litter disposal
COS
COS
j.
-
COS
COS
k.
-
maintenance, repair and replacement of gates and fences
(excluding tenant specific gates and fences)
maintenance and repair of parking areas
COS
COS
OP
OP
OP
OP
15. Signage exterior
a.
-
maintenance, repair and replacement (subject to prior
approval of the city)
16. Interior Signage within premises
a.
-
maintenance, repair and replacement
Animal Care Facility Operation RFP #1220-030-2011-033
Page 94 of 95
ATTACHMENT 1 - PROPOSED SERVICE LEVEL ARRANGEMENT FOR NEW ANIMAL
SHELTER FACILITY (cont’d)
Item
Description
Party to
Perform the
Work
Party
Responsible
to pay for the
Work
17. Janitorial Services within the leased premises
a.
-
routine janitorial/custodial services
OP
OP
b.
-
pest control services (interior)
OP
OP
c.
-
provision of washroom supplies
OP
OP
d.
-
garbage removal services
OP
OP
18. Appliance, Program and Other Non-installed Equipment within the premises
a.
-
inspection, maintenance and repair of all non-building
equipment including stoves, refrigerators, microwaves,
coolers, free standing cabinets, track lighting
OP
OP
b.
-
replacement of all appliances, program and non-installed
equipment
OP
OP
c.
-
maintenance, repair, and replacement of furniture
OP
OP
COS
COS
19. Renovations and Upgrades to Premises
b.
-
any upgrades, additions, enhancements or improvements
beyond what was originally provided during construction is
subject to prior approval from the city, and responsibility will
be dependent upon the scope of work
a.
-
Electricity
OP
OP
b.
-
Gas
OP
OP
c.
-
water and sewer
OP
OP
20. Utilities
21. Business Operations
a.
-
staff costs
OP
OP
b.
-
telephone, internet & cable services
OP
OP
c.
-
insurance (commercial general liability, business
interruption, contents, etc.)
OP
OP
d.
-
supplies and equipment, including for bathroom and kitchen
OP
OP
e.
-
building insurance
COS
COS
f.
-
staff parking
OP
OP
Animal Care Facility Operation RFP #1220-030-2011-033
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