SCHEDULE C – FORM OF PROPOSAL SCHEDULE C – FORM OF PROPOSAL RFP Project Title: Water Meter Reading Services RFP Reference No.: 1220-030-2011-035 Name of Proponent: Contact Person and Title: Business Address: Telephone: Fax: E-Mail Address: TO: ACTING, PURCHASING & AP MANAGER Finance & Technology Dept., Purchasing Section, City of Surrey, 6645 – 148 Street, Surrey, B.C. Canada V3S 3C7. Dear Sir: 1.0 I/We, the undersigned duly authorized representative of the Proponent, having received and carefully reviewed all of the Proposal documents, including the RFP and any issued addenda posted on the City Website, and having full knowledge of the Site, and having fully informed ourselves as to the intent, difficulties, facilities and local conditions attendant to performing the Services, submit this Proposal in response to the RFP. 2.0 I/We confirm that the following schedules are attached to and form a part of this Proposal: Schedule C-1 – Statement of Departures; Schedule C-2 – Proponent’s Experience, Reputation and Resources; Schedule C-3 – Proponent’s Technical Proposal (Services); Schedule C-4 – Proponent's Technical Proposal (Schedule); and Schedule C-5 – Proponent’s Financial Proposal. 3.0 I/We confirm that this proposal is accurate and true to best of my/our knowledge. 4.0 I/We confirm that, if I/we am/are awarded the agreement, I/we will at all times be the “prime contractor” as provided by the Worker's Compensation Act (British Columbia) with respect to the Services. I/we further confirm that if I/we become aware that another contractor at the place(s) of the Services has been designated as the “prime WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 43 of 54 SCHEDULE C – FORM OF PROPOSAL contractor”, I/we will notify the City immediately, and I/we will indemnify and hold the City harmless against any claims, demands, losses, damages, costs, liabilities or expenses suffered by the City in connection with any failure to so notify the City. This Proposal is submitted this _____________________ day of _________________________, 20__. I/We have the authority to bind the Proponent. _______________________________________ _______________________________________ (Name of Proponent) (Name of Proponent) _______________________________________ _______________________________________ (Signature of Authorized Signatory) (Signature of Authorized Signatory) _______________________________________ _______________________________________ (Print Name and Position of Authorized (Print Name and Position of Authorized Signatory) Signatory) WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 44 of 54 SCHEDULE C – FORM OF PROPOSAL SCHEDULE C-1 - STATEMENT OF DEPARTURES 1. I/We have reviewed the proposed Contract attached to the RFP as Schedule “B”. If requested by the City, I/we would be prepared to enter into that Contract, amended by the following departures (list, if any): Section 2. Requested Departure(s) / Alternative(s) The City of Surrey requires that the successful Proponent have the following in place before commencing the Services: a) Workers’ Compensation Board coverage in good standing and further, if an “Owner Operator” is involved, personal operator protection (P.O.P.) will be provided, b) Workers' Compensation Registration Number _________________________________________; Prime Contractor qualified coordinator is Name: __________________ and Contact Number: ______________; c) Insurance coverage for the amounts required in the proposed Contract as a minimum, naming the City as additional insured and generally in compliance with the City’s sample insurance certificate form available on the City’s Website Standard Certificate of Insurance; d) City of Surrey business license; e) If the Proponent's Goods and Services are subject to HST, the Proponent's HST Number is ____________________________________; and f) If the Proponent is a company, the company name indicated above is registered with the Registrar of Companies in the Province of British Columbia, Canada, Incorporation Number __________________________________. As of the date of this Proposal, we advise that we have the ability to meet all of the above requirements except as follows (list, if any): Section 3. I/We offer the following alternates to improve the Services described in the RFP (list, if any): Section 4. Requested Departure(s) / Alternative(s) Requested Departure(s) / Alternative(s) The Proponent acknowledges that the departures it has requested in Sections 1, 2 and 3 of this Schedule C-1 will not form part of the Contract unless and until the City agrees to them in writing by initialling or otherwise specifically consenting in writing to be bound by any of them. WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 45 of 54 SCHEDULE C – FORM OF PROPOSAL SCHEDULE C-2 - PROPONENT’S EXPERIENCE, REPUTATION AND RESOURCES Proponents should provide information on the following (use the spaces provided and/or attach additional pages, if necessary): (i) Location of branches, background, stability, structure of the Proponent; (ii) Proponent’s relevant experience and qualifications in delivering Services similar to those required by the RFP; (iii) Proponent’s demonstrated ability to provide the Services; (iv) Proponent’s equipment servicing resources, capability and capacity, as relevant; (v) Proponent’s references (name and telephone number). The City's preference is to have a minimum of three references; (vi) Proponent’s financial strength (with evidence such as financial statements, bank references); (vii) [Optional – other criteria] ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 46 of 54 SCHEDULE C – FORM OF PROPOSAL (viii) Proponents should provide information on the background and experience of all key personnel proposed to undertake the Services (use the spaces provided and/or attach additional pages, if necessary): Key Personnel Name: Experience: Dates: Project Name: Responsibility: _______________________________________________________________________ Dates: Project Name: Responsibility: _______________________________________________________________________ Dates: Project Name: Responsibility: _______________________________________________________________________ WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 47 of 54 SCHEDULE C – FORM OF PROPOSAL (ix) Proponents should provide the following information on the background and experience of all subcontractors proposed to undertake a portion of the Services (use the spaces provided and/or attach additional pages, if necessary): DESCRIPTION OF SERVICES SUB-CONTRACTORS NAME YEARS OF TELEPHONE NUMBER WORKING AND EMAIL WITH CONTRACTOR WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 48 of 54 SCHEDULE C – FORM OF PROPOSAL SCHEDULE C-3 - PROPONENT’S TECHNICAL PROPOSAL (SERVICES) Proponents will prepare and submit concise written responses and illustrations to the following questions that enable a clear understanding and evaluation of the Proponent’s capabilities, knowledge, experience, and resources. 1. TECHNICAL QUALIFICATIONS AND APPROACH A. Scope of Work (i) provide a detailed description of your proposed water meter reading and data management processes to demonstrate a satisfactory water meter reading program; including, but not limited to the following elements: Reading direct-read meters; Reading meter equipped with EMR; Account verification / data acquisition, validation and transfer; Special reads; Customer service relating to the meter reading; Obtaining all necessary regulatory approvals relating to the project (except as otherwise set out in this RFP); this description to include what work will be done, and what work will not be done; (ii) discuss alternatives to the City recommended plan for achieving the same objective; (iii) demonstrate that your organization has an established quality control and quality assurance plan, for identifying and preventing deficiencies in the quality of services. This plan will outline the scope of the activities, the level of resources needed, and related responsiblities in sufficient detail to enable the Evaluation Team to assess the plan; and, (iv) specify what standard management reports are available with your software. Provide examples of standard management reports you could provide. Standard reporting should be provided to the City electronically in excel or access format [i.e. no read reports, including readers’ comments, register serial number, time read, etc.]. B. Description of Work (i) provide details of how and when your plan will be put into action. Describe the methodology your firm will employ to ensure the successful planning, management, control, completion and appropriate assignment of resources. Determining and establishing performance baselines, and tracking, measuring and reporting [new technologies to improve productivity and reduce auditing errors]. While the City is generally satisfied with the meter reading process as described in this RFP, Proponents are encouraged to propose a meter reading program that improves on the current system; and, (ii) description of meter reading equipment, hardware and meter reading management system software. WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 49 of 54 SCHEDULE C – FORM OF PROPOSAL C. Project Organization (i) provide a brief historical perspective on your company [years in business, accounting and operational control, technical skills, key industry innovations, etc]. Indicate how water meter reading services fits within your corporate structure. What factors differentiate your firm from others offering similar services; (ii) demand [additional workload] for your services increases, please describe your plan to ensure that the City will continue to receive the meter reading services it requires in the future and that additional staff have the expertise to support this additional workload; (iii) proposed modifications to the City’s routing system, list, if any; and, (iv) information on your communications resources, including on-line internet access [the technical ability to send jpeg files with statistical information and digital pictures (before and after)], cell phones, two-way radio communications, use of hand held computers, to maintain contact with the City and in the event of an accident will allow for immediate contact with emergency response units. This will include the ability to have complaint messages left 24 hours per day. D. Experiences and Past Performances (i) identify at least three projects of a size, scope and nature similar to that contemplated by the City, which you have undertaken in the past three (3) years. The City reserves the right to use this information in the evaluation process. N.B. - The City will evaluate the relative merits of each Proponents past performance to assess performance risk for this project. The City reserves the right to consider all aspects of a Proponents performance history, but will attribute significance to work that is similar in nature, magnitude and complexity. Assessment of past performance will include: (i) (ii) (iii) (iv) (v) (vi) Quality of Services; Demonstrated ability to meet schedules; Demonstrated knowledge of traffic control principles; Communication; Management excellence; Customer satisfaction; and, (ii) identify if your organization has won awards or received citations for outstanding performances or excellent workmanship [i.e. letters, certifications and endorsements from recognized authorities or previous customers are excellent validations of your organization’s capabilities.] 2. MANAGEMENT PROPOSAL (a) staffing plan, that identifies the key personnel who will be responsible for the Services; (b) describe their technical, professional and managerial qualifications, experience and accomplishments; WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 50 of 54 SCHEDULE C – FORM OF PROPOSAL (c) include an organizational chart showing the relationships among those who will do the work; (d) identify the functions and work responsibilities of each member of the team; and, (e) description of the work to be performed by the Proponent’s own resources, and work that will be performed by sub-contracted organizations (if applicable). [N.B. When names of some individuals, such as subcontractors, are not known at the time of preparing the Proposal or when resumes are not available for those individuals, you can prepare a job description with appropriate qualifications or skills for those positions and include it in the Proposal.] WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 51 of 54 SCHEDULE C – FORM OF PROPOSAL SCHEDULE C-4 - PROPONENT’S TECHNICAL PROPOSAL (SCHEDULE) The Contractor will perform the Services during the Time Schedule as set out in this Schedule. The exact start and finish times for the Services will be agreed upon between the City and the Contractor. All work shall be started and completed at approximately the same time in each time period, unless otherwise specified or agreed to by the City. The Proponent shall notify the City of his work schedule twenty-four (24) hours in advance. The hours of work will be limited between 8:00 a.m. and 6:00 p.m. Monday through Saturday, or as approved by the City. Weekend work will be considered upon written notice received by the City. Overtime rates do not apply to scheduled work within the agreement. The City shall be informed one week in advance of any stoppage or restart of the work. WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 52 of 54 SCHEDULE C – FORM OF PROPOSAL SCHEDULE C-5 - PROPONENT’S FINANCIAL PROPOSAL The Proponent proposes to furnish having become familiar with all conditions that affect the execution of the Services all labour, materials, equipment, including disbursements and any data management fees and report fees and do all work necessary for and reasonably incidental for, complete meter reading service all as specified in the RFP documents, for the consideration of the unit prices as set out below which forms part of this Proposal. Proponents are to provide: unit rates that are to be fixed and inclusive of all fees and charges applicable to any services offered; unit rates and charges exclusive of Harmonized Sales Tax (HST); and, unit rates and charges on the basis of an initial agreement term of 3 years. Table A: Proposed Pricing Structure Item No. 1. Unit Rate: $ _______________ Per Meter Read account reads annually = $ __________ 2. Unit Rate $ ___________ Per Special Meter Read account reads annually = $ ________ Sub Total (=) $ _____________________ (Sum of lines #1 & #2) Plus 12% HST $ ____________________ TOTAL PROPOSAL PRICE: $ ____________________ It is understood that the number of meters set forth in Schedule A-Scope of Services is for Proposal comparison purposes only and not intended as and shall not be deemed to be a representation or guarantee by the City that said number of meters will in fact be the amount of meters to be provided under an agreement. Each Contractor by submitting its Proposal herein hereby expressly agrees that it has not relied upon the said statement of meters as the amount of meters to be provided and each Contractor hereby releases the City from any and all obligations, responsibilities and claims of any kind or nature with respect to the same. The Contractor shall enter “Per Meter Read” prices above. Additional Expenses: The proposed Contract attached as Schedule "B" to the RFP provides that expenses are to be included within the fee, other than the expenses listed in the Contract as disbursements. Details of disbursements are to be shown in the chart above. Please indicate any expenses that would be payable in addition to the proposed fee and proposed disbursements set out above: WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 53 of 54 SCHEDULE C – FORM OF PROPOSAL Payment Terms: A cash discount of _______% will be allowed if account is paid within _____ days, or the_________ day of the month following, or net 30 days, on a best effort basis. WATER METER READING SERVICES - RFP #1220-030-2011-035 Page 54 of 54