Support Services Program Prioritization Criteria
Context:
The program prioritization process is designed to ensure that all programs receiving university resources3 can clearly demonstrate the
value and contribution of the program to achieving Vision 2010.
Criteria for program prioritization:
 Criticality of the program to the essential operations5 of the University.

Net program contribution
o Direct cost6 of operating the program
o Revenue (fees, grants, contracts, and other)

Effective use of Indiana University Northwest resources7
o Are program services duplicated?
o Are services collaborated with other programs?
o Impact of changing technology on program

External or internal demand for the program
o Service to support academic and other programs
o Measurements of individuals or programs served

Impact of the program on the University currently and in the future
o Potential impact on the University of this program?

Measurable quality
o How well are the goals and mission of the program being met?

Criticality of the program to achieving the Vision4.
Operating Definitions
Support Services Program
A support services program is defined as non-credit-bearing activity or collection of activities that use resources to support the
achievement of academic excellence1, student outcomes2, or other aspects of the Vision.
1
Love of ideas and achievement in learning, discovery, creativity and engagement (including scholarly/creative productivity).
2
Graduates prepared for lifelong learning, ethical practices, successful careers, and effective citizenship.
Resources
3
Money, time, people, space, supplies and/or equipment
Vision
4
Includes cultural discovery and learning, sustainable regional vitality, academic excellence, graduate preparedness, diversity,
environment, interpersonal, and community-related goals, Student-Centered Principles, as articulated in the Vision.
Essential Operations
5
Services critical to recruitment, development or retention of all members of the campus community
Direct Cost
6
All costs directly associated with the delivery of the program, which includes the following: salaries, fringe benefits, travel, supplies
and general expenses, software, and capital equipment.
Effective Use of Resources
7
Extent to which courses, activities or initiatives appear in more than one program at IUN as opposed to demonstrating collaborative
use of limited resources. Extent to which programs offered at IUN and other institutions demonstrate collaborative use of limited
resources. Extent to which management and the delivery of the program is the most effective use of Indiana University Northwest
resources, including analysis of program productivity against impact and outcomes.
Support Services Program Prioritization Criteria
Program:
Be specific and give relevant examples
Criteria
Item
Criticality of the program to achieving the Vision4
Directly tied to one or more vision outcomes/goals
Criticality of the program to the essential
operations5 of the University
Will the University close without this program?
Net program contribution
Effective use of Indiana University Northwest
resources7
Will enrollment be adversely impacted without this
program?
Potential negative financial impact on the University
without this program?
Required by law.
Required by IU policy
Direct cost6 of operating the program
Revenue (fees, grants, contracts, and other)
Are program services duplicated?
Are services collaborative with other programs?
Impact of changing technology on program
External or internal demand for the program
Service to support academic and other programs
Measurements of individuals or programs served
Measure
1. State which vision outcome(s) or Goal(s)
are addressed by this program
2. Provide data to demonstrate how this
program directly affects recruitment,
development or retention
3. Provide data to indicate impact on
enrollment
4. Provide data to demonstrate potential
impact
5. If yes, cite the reference
6. If yes, cite the reference
7. Provide data
8. Provide data, if applicable
9. If yes, state how program services differ
10. If yes, state how program services
collaborate
11. What effect will new technologies, such as
PeopleSoft, have on the program
12. Demonstrate support required by another
program
13. Number of student served, Number of
students eligible, Number of community
or staff served, etc.
14. Provide statistics on satisfaction, efficacy,
results
Impact of the program on the University
currently and in the future
Potential image impact on the University of this program?
15. Describe
Measurable quality
How well are the goals and mission of the program being
met.
16. Provide statistics, survey results or
documentation