How to Design an Efficient Workflow in Banking Chris Droussiotis 2013 How to Design an Efficient Workflow in Banking Executive Summary: Commercial banks, assaulted by the pressures of globalization, competition from non-banking financial institutions, and volatile market dynamics are constantly seeking new ways to add value to their services. Community banks have a different focus – how to stay competitive in their local markets with fresh new products and ideas and excellent performance The question is what drives performance? Based on many studies the key to designing an efficient workflow in banking is to establish the linkage between marketing, operations, organizational structures and human resource management in achieving excellence as well as implementing the right technology. How to Design an Efficient Workflow in Banking Community Banks: When entering a specific market area or introduce a new product, you must analyze and plan all of the issues associated with branch and product development: finding a location, recruiting management, clarifying the customer base, introducing a new delivery system. The bank marketing plan as developed by management will depend on this information as bench marks to measure its success. A matrix can be used for all of these tasks; even the analysis of the bank's Asset/Liability portfolio can be driven through the following matrix. How to Design an Efficient Workflow in Community Banking Measuring the Quality of Service: It Starts from Customer Feedback - Output Measuring Quality of Service: Reliability: The ability to perform the promised services accurately and dependably Responsiveness: The willingness to help customers and provide prompt service Assurance: The knowledge and courtesy of employees and their ability to convey trust and confidence.. Tangibles: The appearance of physical facilities, equipment, personnel and communication materials Empathy: The caring, individualized attention provided to customers Measuring the Quality of Service: It Starts from Customer Feedback - Output RESOURCES Personnel Techology PERCEIVED MEASURES OF QUALITY OBJECTIVE MEASURES OF QUALITY Incidents Duration BRANCH (as seen Waiting Time by Management) Space Credit Approval Workplace Design: Job Design / Procedures / Policies Initiatives BRANCH (as seen by Client) Reliability Responsiveness Assurance Tangibles Empathy Personnel : Measuring the Quality of Service The Workflow Process - Specialization Front Office (Relationship Manager) • Initial Market, Structure and Credit Analysis Middle Office • Credit and KYC Compliance Process •Portfolio Management Controlling Time – feedback from Client Back Office – Credit Committee • Credit Analysis • KYC 19 Action Plan: Personnel How to Get the Best Performance From Team Members • Workshop materials to teach teamwork & team building skills – redesigning the Job procedures and policies for efficiency for all employees in the process Step 1 • Conduct a meeting with your team as soon as it forms and explain the mission of the company and why your department or team is important to realizing the goals. Tell the members why they were chosen to fulfill the duties of the project. Step 2 • Include your team in planning the activities to meet deadlines. Allow each member to determine their duties that lead to the end result. Write down performance plans and reassess regularly to ensure compliance. Step 3 • Encourage employees who do not perform at a high level to take responsibility for their work and help keep the team moving forward. Let the laggard members know that their tasks are important and that other workers rely on Action Plan: Personnel How to Get the Best Performance From Team Members • Workshop materials to teach teamwork & team building skills. Step 4 • Organize brainstorming sessions with your team to discover more efficient avenues for task completion. This exercise also shows that you respect your team members' ideas and will listen when approached about new solutions to output delays. Step 5 • Allow team members to resolve conflict among themselves, with you as a guide. Ensure that each one respects the other person's idea and position, but make it clear that they must do what's best for the group and the company. Teaching your staff how to place their personal conflicts aside to advance the goals of the team helps them learn how to avoid behavior that slows down progress so they can perform at their best together. Step 6 • Reward employees for meeting interim deadlines and completing portions of the larger project. A pizza lunch in the workplace or a half-day off with pay serves to refresh and motivate the team. If your budget allows, organize a morale booster that includes a day of activities and bonding away from the office to encourage your team members to perform efficiently as a team. Action Plan: Technology & Space: Balancing efficient technology, regulations and customer demand. Step 1 Set up a Marketing plan that includes the latest external technology including a web based banking, internet services and social media for the fiorst point of contact. Step 2 Set-up state of the art internal technology at the branch level – showing innovation – including documentation workflow which should reduce the time necessary to generate a commercial loan without effecting the thorough approval process and the quality of loan documents. Software systems ystems are available such as “Hotdocs” for efficient loan document workflow. The loan document workflow begins by questing the bank’s various databases for information about the customer making the loan application. All relevant data is mapped into the system. The relationship manger keys in all remaining necessary data and submits the interview of he loan approval committee. A lot the business analytics are built into the documentation flow, so the approval committee can run their analysis and send back questions to the relationship manager. Action Plan: Technology & Space: Balancing efficient technology, regulations and customer demand. Example 1: A bank teller in a retail branch performs many mission-critical activities that can be supported by production workflow. There are set number of procedures that are done at the counter at the counter. Each procedure triggers follow-up actions by others within the organization. It is critical to the correct operation of the bank that a teller’s every action is well defined and consistently performed across large number of tellers Example 2 Loan processing which financially oriented has rigorous rules to be followed, both in terms of accounting practices as well as laws that define how such organizations are allowed to operate. Since the product supplied, such as money in the case of loan applications, is identical from various sources, the market favors those companies that can handle a large number of loans accurately and correctly. Case Study: Structuring Acquisition Financing LBO Opportunity Ares Venture Management Group (“Ares”) decided to purchase ABC hotel property and its land in Austin Texas for $10,000,000. In addition, Areas will spend $2,000,000 for Renovations including new furniture and equipment. Capital Raising Bank Debt: Amount of Loan: 3.0x ABC’s First Year’s EBITDA Interest Rate: LIBOR + 4.5% Term: 7 years Schedule Principal Payments: Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Mezzanine: 300,000 500,000 500,000 600,000 700,000 900,000 Balance Amount of Loan: Up to 4.0x of ABC’s First Year EBITDA (Equity - not be less than 35% of total Capital) Interest Rate: 9.00% Term: 10 years Schedule Principal Payments: Years 1-9: $0 ; Year 10: The Balance Equity: Ares’ equity contribution to the purchase will be 35% or up to total leverage of 4.0x dictated by the Mezzanine Loan requirements. 19 Structuring a Loan – Middle Market (Case Study) Preliminary Debt Capacity, Leverage, Coverage and Collateral Analysis ABC Company LBO Equity Analysis using CAPM 3 TRANSACTION SOURCES & USES Debt Capacity (EBITDA x) 4 Sources: Amount % Capital Expected Return Expected Return (After Tax) WACC (After Tax) EBITDA Multiple 5 6 7 8 9 Bank Loan Mezzanine Note Total Debt Equity Total Sources 3.0x 4.0x 6,000,000 2,000,000 8,000,000 4,360,000 12,360,000 48.5% 16.2% 64.7% 35.3% 100.0% 5.607% 9.000% 3.589% 5.760% 20.00% 20.00% 1.74% 0.93% 2.67% 7.05% 9.73% 3.0x 1.0x 4.0x 2.2x 6.2x 10 11 12 13 1st Year's EBITDA Multiple Uses: Puchase of Property Renovation 14 15 16 Transaction Fees & Expenses Total Uses 6.0x 3.0% COST OF DEBT CALCULATIONS Loan Spread 4.00% 10,000,000 2,000,000 12,000,000 360,000 12,360,000 % of Total Uses 97.1% 2.9% 100.0% WACD = 4.132% First Year's EBITDA = Tax Rate= 2,000,000 36.0% COST OF EQUITY CALCULATIONS COST OF BANK DEBT CALCULATION (Floaring Rate) 3M-LIBOR Assumptions 0.50% Amount Initial All -In 4.50% COST OF MEZZANINE NOTE CALCULATION 9.00% E (re) = rf + β . Pe + e 6-year Treasury Note [ rf ] Beta for Publicly Traded Hotel [ β ] Equity Premium [ Pe ] Firm Specific Risk Premium [e] Cost of Equity 1.95% 1.633x 11.05% 0.0% 20.00% 20 Structuring a Loan – Middle Market (Case Study) - Continued Preliminary Debt Capacity, Leverage, Coverage and Collateral Analysis 18 DEBT ASSUMPTIONS & RETURN ANALYSIS 19 Bank Loan Information Debt IRR Amount Outstanding (End of Year) Schedule Principal Payments Interest Payment (Calc based on last Year's Outs) Total Financing Payment 5.607% Interest Rate LIBOR RATE LIBOR Rate Increase Assumptions 20 21 22 23 24 25 26 27 28 Corporate Bond Information Amount Outstanding 30 Schedule Principal Payments 31 Interest Payment (Calc based on last Year's Outs) Total Financing Payment 9.000% 32 29 33 34 35 Total Financing Total Debt Outstanding Terms 6,000,000 7 years 5.61% (6,000,000) 0.50% 2,000,000 10 Years 9.00% (2,000,000) 1 5,700,000 300,000 270,000 570,000 4.50% 0.50% 0.00% 2 5,200,000 500,000 285,000 785,000 5.00% 1.00% 0.50% 3 4,700,000 500,000 286,000 786,000 5.50% 1.50% 0.50% 4 4,100,000 600,000 305,500 905,500 6.50% 2.50% 1.00% 5 3,400,000 700,000 266,500 966,500 6.50% 2.50% 0.00% 6 2,500,000 900,000 221,000 1,121,000 6.50% 2.50% 0.00% 7 2,500,000 162,500 2,662,500 6.50% 2.50% 0.00% 2,000,000 180,000 180,000 2,000,000 180,000 180,000 2,000,000 180,000 180,000 2,000,000 180,000 180,000 2,000,000 180,000 180,000 2,000,000 180,000 180,000 2,000,000 180,000 180,000 750,000 7,700,000 965,000 7,200,000 966,000 6,700,000 1,085,500 6,100,000 1,146,500 5,400,000 1,301,000 4,500,000 2,842,500 2,000,000 21 Structuring a Loan – Middle Market (Case Study) - Continued Preliminary Debt Capacity, Leverage, Coverage and Collateral Analysis CASH FLOW & EQUITY RETURN ANALYSIS Company Projections Operating Assump. 5.00% 35.0% 15.0% 50.0% 3.00% 7 Revenues Cost of Revenues Operating Costs EBITDA Less Depreciation Less Amortization of Fees EBIT Less Interest (Unlevered for DCF Analysis) EBT Less Taxes (adj out Interest Exp) Plus Depreciation & Amortization Less Working Capital Less Capex Cash Flow Before Financing (CFBF) Entry Year 0 growth % of Revenue % of Revenue % of Revenue years 36.0% % of EBT 1.00% % of Revenue 3.00% % of Revenue Less Financing ( P + I ) Equity Cash Flows Year 1 1 4,000,000 (1,400,000) (600,000) 2,000,000 (120,000) (51,429) 1,828,571 1,828,571 (658,286) 171,429 (40,000) (120,000) 1,181,714 Year 2 2 4,200,000 (1,470,000) (630,000) 2,100,000 (126,000) (51,429) 1,922,571 1,922,571 (692,126) 177,429 (42,000) (126,000) 1,239,874 Year 3 3 4,410,000 (1,543,500) (661,500) 2,205,000 (132,300) (51,429) 2,021,271 2,021,271 (727,658) 183,729 (44,100) (132,300) 1,300,942 Year 4 4 4,630,500 (1,620,675) (694,575) 2,315,250 (138,915) (51,429) 2,124,906 2,124,906 (764,966) 190,344 (46,305) (138,915) 1,365,064 Year 5 5 4,862,025 (1,701,709) (729,304) 2,431,013 (145,861) (51,429) 2,233,723 2,233,723 (804,140) 197,289 (48,620) (145,861) 1,432,391 Exit Year 6 5,105,126 (1,786,794) (765,769) 2,552,563 (153,154) (51,429) 2,347,981 2,347,981 (845,273) 204,582 (51,051) (153,154) 1,503,085 (750,000) 431,714 (965,000) 274,874 (966,000) 334,942 (1,085,500) 279,564 (1,146,500) 285,891 (1,301,000) 202,085 Terminal Value EBITDA Multiple Method (initial purchase multiple) Growth 6.0x 15,315,379 Perpetuity Method (using WACC + growth) 3.50% 9.73% 25,025,580 Average Terminal Value Debt Outstanding Equity Value (TV - Debt) 7 5,360,383 (1,876,134) (804,057) 2,680,191 (160,811) 2,519,380 2,519,380 (906,977) 160,811 (53,604) (160,811) 1,558,799 (2,842,500) (1,283,701) 20,170,479 4,500,000 15,670,479 Equity Cash Flows (4,360,000) $ 1 PV Table (Expected Equity Rate) PV Table (Expected Equity Rate) 20.00% 6,310,149 Initial Investment NPV= (4,360,000) 1,950,149 IRR= 431,714 x 0.8333398 359,765 274,874 x 0.6944552 190,888 334,942 x 0.5787172 193,837 279,564 x 0.4822680 134,825 285,891 x 0.4018931 114,898 15,872,564 x 0.3349135 5,315,937 28.6% 22 Structuring a Loan – Middle Market (Case Study) - Continued Preliminary Debt Capacity, Leverage, Coverage and Collateral Analysis Collateral Analysis Advance Rates (ABL Facility) 100% 85% 50% 50% 50% Cash A/R 6 Inventory 7 Fixed Assets 8 Investments 4 5 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 Total BV of Assets ($ mm) Debt Capacity based on Colateral 50.00 50.00 200.00 170.00 150.00 75.00 300.00 150.00 100.00 800.00 50.00 495.00 Debt Capacity Cash Flow Analysis (Debt Capacity) 0 Revenue CoGS Oper. Exp. EBITDA Less Capex Less Cash Taxes (% of EBIT) Less WC CFADS Terminal Value (based on EBITDA) PV Inerest Rate (Cost of Funds) Cushion Debt Capacity Leverage Assumptions 5.00% 65.00% 10.00% 100.0 5.00% 40.00% 2.00% 1 2 105.0 (68.3) (10.5) 26.3 (5.3) (12.6) (2.1) 6.3 3 110.3 (71.7) (11.0) 27.6 (5.5) (13.2) (2.2) 6.6 4 115.8 (75.2) (11.6) 28.9 (5.8) (13.9) (2.3) 6.9 5 121.6 (79.0) (12.2) 30.4 (6.1) (14.6) (2.4) 7.3 6.0x 127.6 (83.0) (12.8) 31.9 (6.4) (15.3) (2.6) 7.7 191.4 157.9 6.3 6.6 6.9 7.3 199.1 8.00% 20.00% 126.31 4.8x * Adj for Depr = same as Capex 23 Loan Pricing Model Bloomberg 18 Loan Pricing Model – Negotiating the Price Bank Debt Structure Pricing Credit Stats Primary Name Business Description Moodys S&P CompuCom Computers & Electronics B1 B Hienz Food & Beverage Ba2 Gardner Denver Industrials B2 Apex Tools Manufact. & Machinery Heartland Dental Houghton ADS Waste Holdings Facility Total ($mm) R/C / ABL ($mm) Term Loan B ($mm) R/C Spread (bps) Term Loan B Spread (bps) Term All -in Loan B Spreead OID Term Loan (% Par) B (bps) Libor Floor Rate % All -in spread incl. Libor Floor Term Loan B (bps) EBITDA ($mm) Snr Lev x Total Lev x 755.0 150.0 605.0 150.0 325.0 99.5 325.1 100 425.1 143 4.1x 5.8x BB 8,550.0 2,000.0 6,550.0 200.0 250.0 99.5 250.1 100 350.1 2,093 5.0x 6.4x B 2,200.0 400.0 1,800.0 325.0 325.0 99.5 325.1 100 425.1 462 5.0x 6.5x B1 B 1,010.0 175.0 835.0 325.0 325.0 99.5 325.1 125 450.1 234 3.6x 5.5x Healthcare B1 B 500.0 100.0 400.0 500.0 99.0 500.3 125 625.3 96 4.1x 5.9x Chemicals NR B 505.0 50.0 455.0 400.0 99.0 400.3 125 525.3 125 4.5x 6.1x Waste Management B2 B 1,950.0 300.0 1,650.0 450.0 99.0 475.0 125 600.0 422 3.9x 5.8x 2,900.0 400.0 2,500.0 400.0 425.0 99.0 450.0 125 575.0 619 4.7x 6.6x 925 250 675 325.0 325.0 99.5 337.5 100 437.5 316 2.4x 2.4x 1,850.0 300.0 1,550.0 375.0 99.0 375.3 125 500.3 337 4.6x 6.9x 625.0 96.5 625.9 125 750.9 82 5.2x 5.2x 754.0 100.0 754.0 - 754.0 1,305 1.5x 3.4x - - - - 1,011 1.1x 3.0x 425.0 DuPont Performance Coat. Coatings B2 B Genpact Technology Ba2 BB+ Hamilton Sundstrand Manufacturer of Pumps B2 B Ferrara Candy Company Food & Beverage B/B2 NR 550.0 125.0 425.0 EP Energy Energy Ba2 BB- 3,550.0 800.0 2,000.0 Samson Invest. Co Energy Ba3 B+ 2,250.0 2,250.0 Pharma Product Develop. Pharma research B1 B+ 1,625.0 175.0 1,450.0 550.0 575.0 97.0 575.8 150 725.8 314 3.9x 5.9x Capsugel Healthcare B2 BB- 1,070.0 150.0 920.0 450.0 450.0 99.0 450.3 125 575.3 231 4.0x 6.2x Autoparts Holdings Motor Parts B+ 730.0 50.0 680.0 425.0 500.0 99.5 500.1 150 650.1 145 3.7x 4.8x Del-Monte Food & Beverage B2 B 3,250.0 750.0 2,500.0 225.0 300.0 99.0 300.3 150 450.3 635 4.1x 6.5x Taminco Specialty Chemical B2 B+ 703.0 198.0 505.0 198.0 350.0 98.0 500.0 125 625.0 210 2.2x 3.9x United Components Inter. Auto Supplier B2 B 375.0 75.0 300.0 450.0 400.0 100.0 400.0 150 550.0 158 2.7x 4.9x J. Crew Apparel/Retailer B1 B+ 1,450.0 250.0 1,200.0 250.0 350.0 100.0 350.0 125 475.0 316 3.1x 4.9x Commscope Technology B1 B+ 1,400.0 400.0 1,000.0 425.0 425.0 99.0 425.3 175 600.3 492 2.0x 5.0x Syneverse Telecom B1 B+ 1,175.0 150.0 1,025.0 375.0 375.0 99.0 375.3 150 525.3 262 3.9x 5.7x 527.0 19 Risk Assessment Analysis Check List : To Do to close new transaction To Do Note Get the new SUN Only in case of new customer KYC (Prospect ? Full) Only in case of new customer Get the CARS Number Before the closing, finish its Full KYC and obtain the CARS Number Check the Term Sheet Check all items Credit Application To CDAD - Obtain the approval Commitment Application To PDAD - Obtain the approval Submit the Admin Sheet from BCDAD Provide the form of Admin sheet with BCDAD Send the Commitment Letter After obtaining the Credit Approval, get the signature from GM and Send to the Agent Check the Credit Agreement ・Especially check the items described in the Term Sheet Check ・Check the funding condtion - Notice Time / Currency etc Legal Check Request Legal Check of the Credit Agreement Send the document to BCDAD BCDAD also has to check the document before its closing Signing Check Sheet Circulate and submit the check sheet to SCAD / BCDAD also needs the approved check sheet Send the Signature Page to the Agent ・Get the signature from GM and Send to the Agent ・Show the approval of 1. Credit Application 2. Commit Application 3. Legal Comment to GM ・Send the above 3 items to BCDAD Closing Closing 16 Risk Assessment Analysis Typical Internal Rating Analysis by each bank Most banks’ internal ratings are in line with the Agencies’ external ratings, though the analysis is done independently. This analysis is based on two approaches: Quantitative Analysis Qualitative Analysis The Typical Scale is 1-10, 1 being with very limited risk to default and 10 the issuer being in bankruptcy with no chance of recovery The Quantitative Analysis for establishing the Internal rating which measures the probability of default is based on the following parameters (each component is weighted at a specific level of importance): Leverage Ratio - the relationship between debt and earnings (i.e. DEBT / EBITDA) Capitalization Ratio – the relationship between the bank debt and the rest of the capital (Capital Leases, Bonds, Equity) Coverage Ratio - Issuer’s Cash Flow covering it’s debt obligations (interest and principal payments) Variance of Projections – based on the projections, the model typically assumes a certain haircut (1030%) to the management’s projections and it tests it’s ability to pay its debt obligations. The Quantitative approach adjusts up or down based on industry characteristics (Recession resistance, cyclical, or event driven). The Qualitative Analysis is subjective based on each bank’s internal policy. The Analysis would include strength of management, support from the equity sponsor, recovery analysis (asset collateral) and outlook. 16 Risk Assessment Analysis Commitment Application / Funding Check Sheet Please submit this in credit application Submit: (1)Commitment Application When the Credit Application is submitted (also attached with Credit Application) (2)Funding Check Sheet When the Document is circulated Stamp : Necessary for Funding Check (Not Necessary for Commit Application) SCAD Lending Branch Please fill in the white blanks Please fill in the correspond matrix by "1" Commit Application / Funding Check Date Booking Branch Lending Branch Officer in charge Commitment due date for SMBC to the customer Signing Date First Drawndown Date Amount Customer/Project Name SUN <50M =50M<200M =200M< Total facility Amount Same Day Notice Currency Available USD Only Details of the company or project (Line of business, location, main business etc) Including Other Currency 16 Risk Assessment Analysis Facility Details Facility Type of Application (New/Refinance) Existing Facility amount (SMBC) Net increase with the applied facility (SMBC) Total Facility amount (SMBC) Facility type Facility currency Available currency Choose one in the list * Add columns if more than 2 facilities Facility B Facility A $0 (1) (2) (3) $0 (4) (5) (1) (2) (3) (4) (5) In case you choose "OTHER" above, please input Ccy manually Time Zone Minimum Drawdown Notice days Notice hour limit for the minimum dd notice days * Describe shortest notice time **Same Day funding: NOT accept: later than 1PM (To Agent) / 2PM (To SMBC) Sublimit by Currency if any ( Available currency not described above) Available amount for same day notice Remarks Confirmation by Fundng center Done or Not Yet Drawdown Maturity ( YYYY/MM ) Base Rate + Spread Commitment Fee Upfront Fee Other fee (Funding Agent Fee etc.) Syndicated Credit (Participation/Agent) RAROC for the transaction SMVA fo the transaction (in USD) Customer's RAROC after the transaction Customer's SMVA (in USD) after the transaction TD(NYC) TD(NYC) 16 Risk Assessment Analysis Details of the deals or Description of profitability Funding schedule(ie, anticipated drawdown date) Imformation (Improvement from previous contract or Deposit from the costumer, etc) 16 Risk Assessment Analysis Company A INCOME STATEMENT Total Revenues (% Growth) COGS Gross Profit (Gross Margin) SG&A & Depreciation EBITDA (EBITDA Margin) Operating Income (Operating Margin) Interest Expense Equity in Affiliates Other Income (Exp) Unusual Items (Exp) EBT Income Tax Minority Interest Other After-Tax Items Net Income Total Revenues ($MM) 12 mos Dec-06 N/A #DIV/0! #DIV/0! #DIV/0! - 12 mos Dec-07 #DIV/0! #DIV/0! #DIV/0! #DIV/0! - 12 mos Dec-08 #DIV/0! #DIV/0! #DIV/0! #DIV/0! - 12 mos Dec-09 #DIV/0! #DIV/0! #DIV/0! #DIV/0! - LTM Sep-10 N/A #DIV/0! #DIV/0! #DIV/0! - 9 mos Sep-09 Sep-10 N/A #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! - - - - - Dec-06 - Dec-07 - Dec-08 - Dec-09 - - - - Total Other Investing Act. Financing Activities Incr./(Dcr.) Debt Share Issuance Share Repurchase - - - - - - - - - - Other Financing Total Financing Activities FX Effects Change in Cash - - - - - - - CASH FLOW Net Income Deprec./Amort. Future Income Taxes Equity in Net Loss Non-Cash & Other Adj. Chg in Other Asset/Liab Funds from Operations (FFO) Chg in Working Capital Operating Cash Flow (OCF) CAPEX Dividends Free Cash Flow (FCF) Other Investing Act. Acquisitions Divestitures Investment Other Investing Act. - - Sep-10 - Sep-09 - Sep-10 - - - - - - - - - ASSETS Cash Short-Term Investments Receivable Inventory Prepaid Expenses Future Income Tax Other Current Assets CURRENT ASSETS PP&E Dec-06 - Dec-07 - Dec-08 - Dec-09 - Goodwill Other Intangible Equity Investment - - - - Other Assets FIXED ASSETS TOTAL ASSETS - - - - 1 Comment 2 Comment 3 Comment CREDIT STATS EBITDA / Interest Exp. EBIT / Interest Exp. PP&E / Debt Working Capital Total Debt / EBITDA FFO / Total Debt Total Debt / Capitalization Tangible Net Worth Debt / Tangible Cap. Receivable Days Inventory Days Payable Days Asset Turnover Total Adj. Debt / EBITDAR Dec-06 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! LIQUIDITY: Sep-10 Credit Facilities Committed Facilities (Usage) - LCs (CP) Available Credit Fac. Cash + ST Investments Total Liquidity Dec-07 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Dec-08 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! MATURITIES: Dec-09 Debt - 2010 2011 2012 2013 2014 After Total Int. Disc. Total Dec-09 #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! Dec-09 Lease - - 16 Know Your Customer- KYC Analysis Date: 29-May-2013 Compliance Check Sheet CDAD This check sheet shall be attached to all applications except change of conditions. 1) Section A: "Adverse Information"(*1) Borrower Shareholders (more than 25%) % % % % Chairman or CEO Others Mandatory Check Sheet for "Adverse Information" Items Check point Section 1) Has any "Adverse Information" been released since the shorter of the past three years (in new obligor applications) or since the completed date of the latest compliance check sheet? Adverse Information If yes, all "Adverse Information Trigger Report(s)" shall be attached to the current compliance check sheet and included in the application, and discussed in the write-up. 2) Do the attached report (s) include new adverse information trigger report (s) being reported for the first time? If yes, make sure that you identify the report by highlightening the title, etc. Results Completed date Yes N.A. - 1. Borrower (Including Guarantor), 2. Chairman/CEO, 3. Large(25%+) shareholder, 4.Others that can affect borrower's credit 1. The target is alleged to be connected with criminal action(s) or criminal organization(s). 2. The target is engaged in business(es) or action(s) that result in negative attention from the media or general public opition. 3. Negative information of the target is published by the government, municipality, or other agencies which have authority over the target's particular business/projects (mandatory trigger applicable to borrowers). *1 Definition 4. Initiation of litigation over SMBC’s claim to the target or anticipation of such action (mandatory trigger applicable to of " Adverse borrowers). Information" 5. Any other negative information which indicates that the target is at risk to commit anti-social activities or has already done so.-> All such negative information should be provided at supervisor's discretion. (Additional definition in new obligor applications) 6. “Debt forgiveness" or "Loss on loan sales when borrower's grading is CRC-A or below", "Write off of debt" in the past. 7. Litigation against SMBC in the past. (REF)2011/2/25 CMDINB #15 Target Parties A 16 Know Your Customer- KYC Analysis 2) Section B&C: Others Voluntary Check Sheet in obligor applications Items Check point Section Add Group registration in GCM after confirming any existent "same" "virtually same" "Affiliate" borrowers Obligor Sheet (REF) 2004/1/29 CDINB #8, 2008/2/15 CIPD #115 (Revision) Voluntary Check Sheet in faciltiy applications Commitment application shall be reported to PDAD when one of below (a) to (c) is applicable Commitment Lines (a) Multi-Currency, (b) total exp to THE CUSTOMER >=200MM (c) total exp to THE CUSTOMER >=100MM & Sameday funding applicable. B Commitment transaction shall be reported to GAD Tokyo - COI Group for managing conflict of Interest if one of below (a) to (d) is applicable. Conflicts of Interest (a) Bilateral commitment transaction of $500mil or more, (b) Syndicated transaction which corresponds to all of three criteria (1) our commitment is $500mil or more (2) our share is 25% or more (3) our bank plays a role as a senior arranger, (c) One of multi-facility in M&A finance, (d) Fund will be clearly used for M&A purpose. C Results Completed date N.A. N.A. N.A. (REF)2008/12/10 PDINB #120 Securities Acquired for Loan Securities acquired for loan substitutions shall be reported to PDINB. N.A. (REF)2004/9/1 PDINB #68 Country Credit Limit Country Credit Limit Inquiry is required before the submission of applications to the credit department. (REF)2010/10/1 CMDINB #12 Social and Environment risk assessment is required if all of (a) to (d) are applicable Social & (a) New LOC application equivalent to $25mil or more, (b) If purpose of fund is new development, expansion of Environmental Risk physical project or asset, (c) Tenor: Over 1 year (Even though shorter than 1 year if it is bridge finance for Assessment Project Finance), (d) If sector of Project/Asset is Environmental Sensitive 22 Sector. N.A. N.A. (REF)2010/9/28 EAD #1 16 Risk Assessment Analysis FY2012 BIS-II Risk Weight Calc Sheet Lending Branch SUN ID CUSTOMER CATEGORY BASIC INFORMATION Facility Type Commit / Uncommit Adjusted Obligor Grade Base Risk Weight #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A LGD EAD AMOUNT Initial Credit Amount ($K) Current Credit Amount ($K) Outstanding ($K) 0 Undrawn Portion ($K) 0 0 0 0 0 Risk Asset #N/A #N/A #N/A #N/A #N/A #N/A Risk Weight (%) #N/A #N/A #N/A #N/A #N/A #N/A 16