MEASUREMENT • An attempt to provide an objective estimate of a natural phenomenon – e.g. measuring height – or weight 7/17/2016 Marketing Research 1 Measurement scales • Nominal Scales – Categories -- mutually exclusive and collectively exclusive. • Ordinal Scales – Rank order – e.g. most important to least important. • Interval Scales – Ordinal + the intervals between data points are equal. • Ratio Scales – Above + a meaningful absolute zero or origin. 7/17/2016 Marketing Research 2 Measurement scales: Example • How could you measure height using the following levels of measurement? – Nominal Scales – Ordinal Scales – Interval Scales – Ratio Scales 7/17/2016 Marketing Research 3 Measurement error Evaluate my bathroom scale: Is it ACCURATE? 7/17/2016 Marketing Research 4 Reliability • Consistent results over time. • Measures are free from random error. Test-Retest Reliability: Obtained by repeating the measurement using the same instrument under as nearly the same conditions as possible. 7/17/2016 Marketing Research 5 Validity Addresses the issue of whether what we tried to measure was actually measured. How do I know if my bathroom scale is valid? That is, does 160 really MEAN anything? How could I know this with my bathroom scale? 1. JUST using the same scale 2. Using ANOTHER scale. 7/17/2016 Marketing Research 6 Types of Validity • Face validity • Content validity • Criterion-Related Validity • Predictive Validity • Concurrent Validity • Construct Validity • Convergent Validity • Discriminant Validity All types of validity are related. 7/17/2016 Marketing Research 7 Reliability and Validity Illustrated • Situation 1: • A lack of reliability • my scale varies a lot (150, 160, 170) • Situation 2: • High reliability, but lacks validity • My scale always shows 160, but other scales are different • Situation 3: • Reliable, consistent, and valid • ALL scales show a consistent 160 7/17/2016 Marketing Research 8 Scaling Scaling Defined In order to decrease noise: you measure something several times • Unidimensional scaling • Multidimensional scaling • Graphic Rating Scales Present to respondents with a graphic continuum typically anchored by two extremes 7/17/2016 Marketing Research 9 Types of scales Rank Order Scale Judging items against others Chevy, Ford, Chrysler… Paired Comparisons Picking one item (repeated for all items) Chevy or Ford? Ford or Chrysler? Chevy or Chrysler? The Semantic Differential The researcher selects opposite pairs e.g., hate… love Likert Scales Express either a favorable or unfavorable attitude 1 “strongly disagree” to 7 “strongly agree” 7/17/2016 Marketing Research 10 The End 7/17/2016 Marketing Research 11