MEASUREMENT • An attempt to provide an objective estimate of a natural phenomenon – e.g. measuring height – or weight 7/17/2016 Marketing Research 1 Measurement scales • Nominal Scales – Categories -- mutually exclusive and collectively exclusive. • Ordinal Scales – Rank order – e.g. most important to least important. • Interval Scales – Ordinal + the intervals between data points are equal. • Ratio Scales – Above + a meaningful absolute zero or origin. 7/17/2016 Marketing Research 2 Measurement scales: Example • How could you measure height using the following levels of measurement? – Nominal Scales – Ordinal Scales – Interval Scales – Ratio Scales 7/17/2016 Marketing Research 3 Measurement error Measuring my weight with a scale 1. I stand on my bathroom scale It reads “160” 2. I stand on it again It reads “159” 3. I stand on it again It reads “160” What’s the best estimate of my weight? How reliable is my scale? 7/17/2016 Marketing Research 4 Reliability • Consistent results over time. • Measures are free from random error. Test-Retest Reliability: Obtained by repeating the measurement using the same instrument under as nearly the same conditions as possible. 7/17/2016 Marketing Research 5 Validity Addresses the issue of whether what we tried to measure was actually measured. How do I know if my bathroom scale is valid? That is, does 160 really MEAN anything? How could I know this with my bathroom scale? 1. JUST using the same scale 2. Using ANOTHER scale. 7/17/2016 Marketing Research 6 Types of Validity • Face validity • Content validity • Criterion-Related Validity • Predictive Validity • Concurrent Validity • Construct Validity • Convergent Validity • Discriminant Validity All types of validity are related. 7/17/2016 Marketing Research 7 Reliability and Validity Illustrated • Situation 1: • A lack of reliability • my scale varies a lot (150, 160, 170) • Situation 2: • High reliability, but lacks validity • My scale always shows 160, but other scales are different • Situation 3: • Reliable and valid • ALL scales show a consistent 160 7/17/2016 Marketing Research 8 Scaling Scaling Defined In order to decrease noise: you measure something several times • Unidimensional scaling • Multidimensional scaling • Graphic Rating Scales Present to respondents with a graphic continuum typically anchored by two extremes 7/17/2016 Marketing Research 9 Types of scales Rank Order Scale Judging one item against another Q-Sorting Sort into piles according to categories Paired Comparisons Picking one of two objects The Semantic Differential The researcher selects opposite pairs Likert Scales Express either a favorable or unfavorable attitude 7/17/2016 Marketing Research 10 The End 7/17/2016 Marketing Research 11