Question Documents in company are controlled by ________. Correct Answer Management Representative Question The objective of ISO-9000________ Correct Answer Customer satisfaction Question Process Quality planning means ________. Correct Answer Building quality into processes Question Working together for excellence is ________. Correct Answer Team work Question ________ is the machine down time. Correct Answer Waste Question The non conforming products are ________. Correct Answer Identified & controlled Question Arrow indicates ________. Correct Answer Direction of flow Question Quality means________. Correct Answer Fitness for use Question While setting Quality objective, ________ to be considered. Correct Answer Customer need Question ________ helps organization reduce employee turnover and absenteeism. Correct Answer Training & development Question ________ is responsible for quality objective. Correct Answer Top management Question ________organisations are not eligible for MBNQA. Correct Answer Software Question Reputation means________. Correct Answer Past performance Question TQM promotes________ Correct Answer Team work Question The planning & implementing Enviromental policy is responsibility of________ Correct Answer Management representative. Question Payment Against warranty is________. Correct Answer External failure cost Question Quality means________. Correct Answer Fitness for use Question The supplier must provided ________ information to management. Correct Answer Adequate Question TQM emphasises on ________. Correct Answer Small improvement Your Answer Continuous improvement Question ________ helps organization reduce employee turnover and absenteeism. Correct Answer Training & development Your Answer Job design Question While calculating PPK standard deviation is________. Correct Answer Calculated Question While calculating CPK standard deviation is________. Correct Answer Estimated Question Working together for excellence is ________. Correct Answer Team work Question Arrow indicates ________. Correct Answer Direction of flow Question The TQM approach is based on employee's ________. Correct Answer Participation Your Answer Involvement Question Response is________. Correct Answer Speed Question Process Quality planning means ________. Correct Answer Building quality into processes Question The planning & implementing Enviromental policy is responsibility of________ Correct Answer Management representative. Question The Design & Development Review to be carried ________ Correct Answer To evaluate ability of product to meet requirements Question TQM emphasises on ________. Correct Answer Small improvement Question The evaluation & selection of vendor ________. Correct Answer Must have procedure for selection Question Planning of internal hazardous material & its disposal________. Correct Answer Contains Planing aspect Question Any process is to be ________. Correct Answer Controllable Question The enviromental management system followed by organisation is ________. Correct Answer IS0-14001 Question In ISO the focus on customer is ________ Correct Answer In Enhancing customer satisfaction Question Knowing capability of any process is required to ________. Correct Answer Predict the behavior of process Question ________ is one of the major business processes. Correct Answer Customer servive & supply chain Question Response is________. Correct Answer Speed Question of________ Correct Answer The planning & implementing Enviromental policy is responsibility Management representative. Question Correct Answer The documents of external origin ________ Should be controlled separately Question Correct Answer Rectangle represent ________ While plotting flow chart. Steps in Activity Question Correct Answer Response is________. Speed Question Correct Answer In ISO the focus on customer is ________ In Enhancing customer satisfaction Question Correct Answer ________ provides the competitive advantage. Serving customer in excellent fashion Question Correct Answer The quality approach is ________ Potential failure prevention Question absenteeism. Correct Answer ________ helps organization reduce employee turnover and Training & development Question Correct Answer TQM promotes________ Team work Question Correct Answer Question Correct Answer Reputation means________. Past performance The base of Tqm is________ Employee involvement Question Diamond represent ________ while plotting flow chart. Correct Answer Decision point Question ________ is a strategic effort, directed at attaining business objective, through preventive action. Correct Answer Quality Question Knowing capability of any process is required to ________. Correct Answer Predict the behavior of process Question When the process is ________ then it is under control. Correct Answer Within specification Question The supplier must provided ________ information to management. Correct Answer Adequate Question ________ is important in providing some underpinning of the sense of shared responsibility. Correct Answer Single status Question In ISO the focus on customer is ________ Correct Answer In Enhancing customer satisfaction Question TQM promotes________ Correct Answer Team work Question ISO - 9000- 1994 is ________ Correct Answer Model for quality Assurance Question The quality approach is ________ Correct Answer Potential failure prevention Question The primary responsibility of human Resource is ________ Correct Answer To provide competent person Question The evaluation & selection of vendor ________. Correct Answer Must have procedure for selection Question The Design & Development Review to be carried ________ Correct Answer To evaluate ability of product to meet requirements Question ________ is a strategic effort, directed at attaining business objective, through preventive action. Correct Answer Quality Question The base of Tqm is________ Correct Answer Employee involvement Question ________ The primary responsibility of human Resource is Correct Answer To provide competent person Question Correct Answer ISO - 9000- 1994 is ________ Model for quality Assurance Question Knowing capability of any process is required to ________. Correct Answer Predict the behavior of process Question ________ provides the competitive advantage. Correct Answer Serving customer in excellent fashion Question The base of Tqm is________ Correct Answer Employee involvement Question ________ is a strategic effort, directed at attaining business objective, through preventive action. Correct Answer Quality Question The enviromental management system followed by organisation is ________. Correct Answer IS0-14001 Question Payment Against warranty is________. Correct Answer External failure cost Question ________ brings cultural change. Correct Answer Small improvement ____ are those people who have great potential and genuine capacities but not utilising it at all. Problem children ________ brings cultural change. Small improvement ________ gives the employees a feeling of gaining something extra. Fringe benefits ________ is one of the major business processes. Customer servive & supply chain A key issue in planning for action is how to motivate ________ to organisational change. Commitment Any process is to be ________. Controllable If proper ________ activities have been conducted, there should be no need to masquerade the salary. HRM If there is no ________ the organisational tasks may not be done at all or are done at a slow pace. Commitment Knowing capability of any process is required to ________. Predict the behavior of process Occasionally, learning curves show ________, which are the areas in the learning curve which indicate no progress in learning. Plateaus Organizations should take positive measures to facilitate ________ of new employees through Induction. SOCIAL ADAPTATION Performance Ratings must be ________. Job related The Design & Development Review to be carried ________ To evaluate ability of product to meet requirements The drawbacks of skill-based pay schemes are ________ and the lack of performance contingency. Tendency to "Top out" The management review to be conducted ________. At predetermined interval The objective of ISO-9000________ Customer satisfaction The opportunities are for new ________. Ventures There has been a general feeling that quality control concepts are applicable to ________ only. Manufacturing processes TQM emphasises on ________. Small improvement TQM promotes________ Team work When the process is in mature stage, it means ________. Process is defined Question Rectangle represent ________ While plotting flow chart. Correct Answer Steps in Activity Question The planning & implementing Enviromental policy is responsibility of________ Correct Answer Management representative. Question Planning of internal hazardous material & its disposal________. Correct Answer Contains Planing aspect Question Tool is used in TQM implementation is ________. Correct Answer P -D - C - A Question Response is________. Correct Answer Speed Question ________ is the machine down time. Correct Answer Waste Question ________ is important in providing some underpinning of the sense of shared responsibility. Correct Answer Single status Question Model used in software industry to check the quality is called________ Correct Answer Capability maturity model Question When the process is in mature stage, it means ________. Correct Answer Process is defined Question The enviromental management system followed by organisation is ________. Correct Answer IS0-14001 Your Answer IS0-14001 Question Tool is used in TQM implementation is ________. Correct Answer P -D - C - A Question Response is________. Correct Answer Speed Question Model used in software industry to check the quality is called________ Correct Answer Capability maturity model Question Reputation means________. Correct Answer Past performance Question ________organisations are not eligible for MBNQA. Correct Answer Software Your Answer Software Question Quality means________. Correct Answer Fitness for use Question The documents of external origin ________ Correct Answer Should be controlled separately Question ________ is important in providing some underpinning of the sense of shared responsibility. Correct Answer Single status Question Quality approach is________ Correct Answer Potential failure prevention Question When the process is in mature stage, it means ________. Correct Answer Process is defined Question ________ is the machine down time. Correct Answer Waste Question Payment Against warranty is________. Correct Answer External failure cost Question The base of Tqm is________ Correct Answer Employee involvement Your Answer Employee involvement Question ________ is a strategic effort, directed at attaining business objective, through preventive action. Correct Answer Quality Question The enviromental management system followed by organisation is ________. Correct Answer IS0-14001 Question TQM emphasises on ________. Correct Answer Small improvement Question The quality approach is ________ Correct Answer Potential failure prevention Question While calculating CPK standard deviation is________. Correct Answer Estimated Question Rectangle represent ________ While plotting flow chart. Correct Answer Steps in Activity Question The cycle used in EMS is ________. Correct Answer Plan - Do - check - Act Question The documents of external origin ________ Correct Answer Should be controlled separately Question In ISO the focus on customer is ________ Correct Answer In Enhancing customer satisfaction Question Correct Answer Question Correct Answer The non conforming products are ________. Identified & controlled Planning of internal hazardous material & its disposal________. Contains Planing aspect Question While setting Quality objective, ________ to be considered. Correct Answer Customer need Question ________ is responsible for quality objective. Correct Answer Top management Question Quality approach is________ Correct Answer Potential failure prevention Question Model used in software industry to check the quality is called________ Correct Answer Capability maturity model Question Rectangle represent ________ While plotting flow chart. Correct Answer Steps in Activity Question ________ is important in providing some underpinning of the sense of shared responsibility. Correct Answer Single status Question Diamond represent ________ while plotting flow chart. Correct Answer Decision point Question ISO - 9000- 1994 is ________ Correct Answer Model for quality Assurance Question Diamond represent ________ while plotting flow chart. Correct Answer Decision point Question ________ is important in providing some underpinning of the sense of shared responsibility. Correct Answer Single status Question ________ is a strategic effort, directed at attaining business objective, through preventive action. Correct Answer Quality Question Tool is used in TQM implementation is ________. Correct Answer P -D - C - A Question Knowing capability of any process is required to ________. Correct Answer Predict the behavior of process Question ________ is the machine down time. Correct Answer Waste Question When the process is ________ then it is under control. Correct Answer Within specification Question The supplier must provided ________ information to management. Correct Answer Adequate Question The non conforming products are ________. Correct Answer Identified & controlled Question While calculating CPK standard deviation is________. Correct Answer Estimated Question The planning & implementing Enviromental policy is responsibility of________ Correct Answer Management representative. Question The documents of external origin ________ Correct Answer Should be controlled separately Question Rectangle represent ________ While plotting flow chart. Correct Answer Steps in Activity Question Response is________. Correct Answer Speed Question Correct Answer Question Correct Answer In ISO the focus on customer is ________ In Enhancing customer satisfaction ________ provides the competitive advantage. Serving customer in excellent fashion Question The quality approach is ________ Correct Answer Potential failure prevention Question ________ helps organization reduce employee turnover and absenteeism. Correct Answer Training & development Question TQM promotes________ Correct Answer Team work Question Reputation means________. Correct Answer Past performance Question The base of Tqm is________ Correct Answer Employee involvement Question ________ helps organization reduce employee turnover and absenteeism. Correct Answer Training & development Question While calculating PPK standard deviation is________. Correct Answer Calculated Question While calculating CPK standard deviation is________. Correct Answer Estimated Question Working together for excellence is ________. Correct Answer Team work Question Arrow indicates ________. Correct Answer Direction of flow uestion The TQM approach is based on employee's ________. Correct Answer Participation Question Response is________. Correct Answer Speed Your Answer interaction Question Process Quality planning means ________. Correct Answer Building quality into processes Question The planning & implementing Enviromental policy is responsibility of________ Correct Answer Management representative. Question The Design & Development Review to be carried ________ Correct Answer To evaluate ability of product to meet requirements Question TQM emphasises on ________. Correct Answer Small improvement Question While setting Quality objective, ________ to be considered. Correct Answer Customer need Question ________ helps organization reduce employee turnover and absenteeism. Correct Answer Training & development Question ________ is responsible for quality objective. Correct Answer Top management Question ________organisations are not eligible for MBNQA. Correct Answer Software Question Reputation means________. Correct Answer Past performance Question TQM promotes________ Correct Answer Team work Question The planning & implementing Enviromental policy is responsibility of________ Correct Answer Management representative. Question Payment Against warranty is________. Correct Answer External failure cost Question Quality means________. Correct Answer Fitness for use Question The supplier must provided ________ information to management. Correct Answer Adequate Question TQM emphasises on ________. Correct Answer Small improvement