LIST OF ATTEMPTED QUESTIONS AND ANSWERS
KBE1
Question Ways to deal with procrastination effectively are
Correct Answer Delegate task to others , Develop discipline , Determine whether given task is
absolutely necessary
Your Answer Delegate task to others , Develop discipline , Determine whether given task is
absolutely necessary
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication
Question Printing of house journal responsibility generally lies with the
Correct Answer Human resource department
Your Answer Human resource department
Question Written communication should be ________ to understand.
Correct Answer Easy
Your Answer Easy
Question A ________ communication establishes and builds lasting relationships
between people
Correct Answer Two way
Your Answer Two way
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth
Your Answer One fifth
Question One should look at the present with the eye towards
Correct Answer Future
Your Answer Future
Question Poor working condition of microphone, telephone etc are types of
psychological barriers
Correct Answer False
Your Answer False they are physical barriers
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps
focus on themselves
Your Answer One party talks and the other listens , One party gets angry , One party keeps
focus on themselves
Question ________ is doing yesterday's work today
Correct Answer Procrastination
Your Answer Procrastination
Question Planning ahead will eliminate the wastage of time due to unexpected delays
Correct Answer True
Your Answer True
Question Elememts of communication process are
Correct Answer Channel , Decoding , Communicator
Your Answer Channel , Decoding , Communicator
1BE
Question Memorandums are usually initiated by
Correct Answer Writer
Your Answer Writer
Question Memorandums are ________ letters.
Correct Answer Internal
Your Answer Internal
Question Following are the functions of Manager
Correct Answer Planning , Organising , Staffing
Your Answer Planning , Organising , Instructing
Question The first steps to becoming a great manager are simply
Correct Answer Common sense
Your Answer Common sense
Question The concept of achieving success begins with ________ mental attitude
Correct Answer Positive
Your Answer Positive
Question Some people tend to play with their lock of hair or pen when they are
________
Correct Answer Nervous
Your Answer Nervous
Question Major uses of staff reports are the branches of Armed forces.
Correct Answer False
Your Answer True
Question The activities included in written communication are
Correct Answer Business Letters , Reports , Notices
Your Answer Business Letters , Reports , Notices
Match The Following
Question
Correct Answer
Your Answer
Seer
Spiritualist
Spiritualist
Achievements
Accomplishments
Accomplishments
Poor eyes
Limited eyesight
Limited eyesight
Llimited deeds
Llimited deeds
Poor vision
Question People who do not have theit vision try to tell that your vision is
Correct Answer Impossible , Not achievable
Your Answer Impossible , Not achievable
Question The last thing one knows is what to put ________
Correct Answer First
Your Answer Eliminate
Question This is very important in the business world
Correct Answer Handshake
Your Answer Handshake
2BE
Match The Following
Question
It can't be used once it is lost
Correct Answer
Your Answer
Time
Time
Opposite of procrastination is To solve a problem without complete information
people act too soon
Ways to prevent interruption
between you and the people
Time management technique
priorities
To put someone between you and the people
To know and list priorities
Some
To put someone
To know and list
Question Guides for the manager to analyse the problem and give response
Correct Answer Experience , Common sense
Your Answer Confidence , Experience , Common sense
Question Successful people employ a strategy of priorities to manage their time
Correct Answer True
Your Answer True
Question Which of the following are physical barriers
Correct Answer Ignorance of media , Environmental stress , Subjective stress
Your Answer Ignorance of media , Environmental stress , Subjective stress
Question Body of the letter consists of
Correct Answer Main message
Your Answer Main message
Question Encoded ideas take the shape of ________
Correct Answer Message
Your Answer Message
Question Wisdom lies in
Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think
over the actions performed
Your Answer Accepting your mistakes , Apologise but do not demand from others , Think over
the actions performed
Question ________ is the most remembered element in forming an impression of
someone.
Correct Answer Eye contact
Your Answer Eye contact
Question It is required for emerging successful strategy while interpreting results
Correct Answer Review
Your Answer Vision
Question It is an invitation to do something
Correct Answer Vision
Your Answer Forecast
Question To avoid stress stay away from things that are negative
3BE
Correct Answer True
Your Answer True
Question It is possible to play fast and loose with words but it is much more difficult
with gestures
Correct Answer True
Your Answer True
Question Methods of presentation can be
Correct Answer Reading , Memorising presentation
Your Answer Reading , Memorising presentation
Question Discussion is defined as
Correct Answer The interchange of ideas with a goal of finding the best solution to the
problem , This is positive and healthy
Your Answer The interchange of ideas with a goal of finding the best solution to the problem ,
This is positive and healthy , It results in dissatisfaction between both the parties
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
KBE2
Question Examples of salutations would be
Correct Answer Dear sir , Respected Sir
Your Answer Dear sir , Respected Sir
Question Examples for complimentary close would be
Correct Answer Yours truly , Yours faithfully
Your Answer Yours truly , Yours faithfully
Question The matter in the memorandum may include
Correct Answer Procedures , Rules , Instructions
Your Answer Procedures , Rules , Instructions
Match The Following
Question
Correct Answer
Your Answer
Stress
Positive and negative
Ratrace
Strain
Continuous stress
Continuous stress
Conviction
Strong beliefs
Mental illness
Fear of risk
Cause of stress
Cause of stress
Question The most valuable asset of a company is
Correct Answer People
Your Answer People
Question People are drawn to others naturally who
Correct Answer Help them
Your Answer Help them
Question Positive service helps to build positive
Correct Answer Relationships
Your Answer Attitude
Question Treat everyone as important and
4BE
Correct Answer Do not underestimate them , Understand them
Your Answer Do not underestimate them , Understand them
Question Taking advantage of others
Correct Answer Does no good in the long run , It is not a sign of good and positive relationship
Your Answer Does no good in the long run , It is not a sign of good and positive relationship
Question A slide should only carry ________ information
Correct Answer Important
Your Answer Important
Question The various occasions of presentations are
Correct Answer Training session , Conference , Presenation of new business plans
Your Answer Training session , Conference , Presenation of new business plans
Question There is an outcome in every negotiation
Correct Answer False
Your Answer False
Question One party is more than enough to have negotiation
Correct Answer False
Your Answer False minimum two parties are required
Question A high score in Systematic Problem-Solving Process indicates
Correct Answer You are analytical
Your Answer You are focussed on results
Question This is like the warehouse in electronic market
Correct Answer Server
Your Answer Website
Question ________ communication is formulated more carefully than oral
communication.
Correct Answer Written
Your Answer Written
Question Report means
Correct Answer A document in which given problem is examined , An account or
statement which describes an
opinion
Your Answer A document in which given problem is examined , An account or statement which
describes an opinion , Outcome of an observation
Question What are technical reports?
Correct Answer It differs from others in its subject matter , It is like the memorandum
report , It is a highly specialised form of report
Your Answer It differs from others in its subject matter , It is a highly specialised form of report
Question The simplest proposal resembles memorandum.
Correct Answer True
Your Answer False
Question ________ is a driving force and continues even after the mission statement is
achieved
Correct Answer Vision
Your Answer Goals
5BE
Question ________ is vital for manager to take decisions
Correct Answer Information
Your Answer Vision
Question Our________ has the potential to limit us.
Correct Answer Past
Your Answer Past
Question No one can achieve his dreams with ________ energy and ideas.
Correct Answer Average
Your Answer Average
Question In less literal terms Vision is the ability to
Correct Answer Read between the lines , See opportunity
Your Answer Read between the lines , See opportunity
Question A person without vision sees what is
Correct Answer Convenient , Immediate
Your Answer Convenient , Immediate , Whole world
Question When there is lack of perspective one should
Correct Answer See things from a different point of view , Look at the present with an eye
towards future , Study other cultures
Your Answer See things from a different point of view , Look at the present with an eye towards
future , Study other cultures
True/False
Question If a person tries to keep all his options open while pursuing his vision he will not make
progress.
Correct Answer True
Your Answer False
Question ________ are the building blocks for success
Correct Answer Goals
Your Answer Goals
Question Goals help us to ________
Correct Answer Communicate
Your Answer Success
Question Which kind of attitude lets you see limitless opportunities around you?
Correct Answer Positive mental attitude , Determination to overcome failure
Your Answer Positive mental attitude , Determination to overcome failure , Indifferent
Question A goal which is not measurable increases motivation
Correct Answer False
Your Answer False
Question Thinking and planning is one of the best ways to
Correct Answer Save time
Your Answer Save time
Question Time management is
Correct Answer Self management
Your Answer Managing personal time
6BE
Question Ways to overcome laziness are
Correct Answer Using planner , Work away from home , Start early
Your Answer Using planner , Start early , Empowerment
Question Working away from home makes it easier to focus on our job
Correct Answer True
Your Answer False
Question What is meant by "Snap Reactions"
Correct Answer Hurried interpretations about the message being communicated
Your Answer Hurried interpretations about the message being communicated
Question Unjust assumptions are:
Correct Answer Misinterpretation of message
Your Answer Misinterpretation of message
Question It is said that Indians are good Planners but bad ________
Correct Answer Executors
Your Answer Executors
Question Mechanical barriers in communication includes
Correct Answer Bad telephone connection , Whistling loudspeakers
Your Answer Bad telephone connection , Whistling loudspeakers
Question What are linguistic/Cultural barriers ?
Correct Answer Difference in languages , Difference in Sikhs And Muslims culture
Your Answer Difference in languages , Frame of mind , Difference in Sikhs And Muslims
culture
Question One way communication informs the receiver whereas two way
communication is an exchange of information
Correct Answer True
Your Answer True
Question Facial muscle is an instrument of
Correct Answer Communication
Your Answer Gesture
Question When we cross our legs or fold our arms across our chest while we talk, it
would indicate that
Correct Answer Closing off communication
Your Answer Uncomfortable in communication
Match The Following
Question
Pounding the fist on table
Kind of non verbal communication
Correct Answer
Anger
Eye contact
Clothing , hair, jewellery, cosmetics Appearance
The handshake that conveys confidence is Firm and dry
Your Answer
Anger
Body language
Appearance
Firm and dry
7BE
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
KBE3
Question Different types of memorandums would be
Correct Answer Direct memo , Indirect
Your Answer Direct memo , Indirect
Question The complimentary close of a letter must agree in tone with salutation
Correct Answer True
Your Answer True
Question Worrying about risk is the shortest route to
Correct Answer Ineffectiveness
Your Answer Ineffectiveness
Question We should learn to prevent stress from becoming________
Correct Answer Strain
Your Answer Distress
Question ________ can prompt people to find a better way of doing things
Correct Answer Stress
Your Answer Stress
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid ratrace
Your Answer Develop proper perspective , Work in areas of strength , Avoid ratrace
Match The Following
Question
Work hard
health
Correct Answer
Not at the cost of family or health
Stop taking on more work
To get rid of overload
Deeper coviction
Stronger the person
Body recognises the stressor
and prepares to fight
Alarm stage
Your Answer
Not at the cost of family or
To get rid of overload
Stronger the person
Resistance stage
Question All kinds of stress can be avoided
Correct Answer False
Your Answer False
Question It makes communication easier
Correct Answer Being friendly
Your Answer Being friendly
Question The best way in a positive relationship is to admit when you are ________.
Correct Answer Wrong
Your Answer Right
Question The best realtionship is one in which both the parties are constantly ________
from one another.
Correct Answer Receiving
Your Answer Receiving
8BE
Question Credibility loss is
Correct Answer Friendship loss , Destroys business relationships , Opportunities lost
Your Answer Friendship loss , Destroys business relationships , Opportunities lost
Question The potential for good relationship increase when we begin to focus on
ourselves.
Correct Answer False
Your Answer False
Question Advantage of reading presentation is
Correct Answer Accuracy is maintained
Your Answer Accuracy is maintained
Question Visual aids should be positioned
Correct Answer Visible to the audience
Your Answer Visible to the audience
Question ________ has come to be used in preference to public speaking
Correct Answer Presentation
Your Answer Presentation
Question What is the most important part of any letter?
Correct Answer Body
Your Answer Body
Question It is similar to an ordinary store or shop, virtual trading
Correct Answer Electronic market
Your Answer Electronic market
Question Date is normally written in the ________ corner.
Correct Answer Right
Your Answer Right
Question ________ normally consists of outward number and date of any previous
correspondence.
Correct Answer Reference
Your Answer Reference
Question Reference means
Correct Answer It refers to the number and date of a previous letter received , It refers to
the number and date of a previous letter sent
Your Answer It refers to the number and date of a previous letter received , It refers to the
number and date of a previous letter sent , It refers to the outward number of letter being sent
Question Policy memorandums and directives are
Correct Answer Messages which give work rules,procedures,instructions etc , Covers
important information
Your Answer Messages which give work rules,procedures,instructions etc , Covers important
information
Question House journals are a type of oral communication.
Correct Answer False
Your Answer False
Question Telesales is generating and qualifying new leads for closure by another sales
9BE
channel.
Correct Answer False
Your Answer True
Question Progress reports are formal in nature.
Correct Answer False
Your Answer True
Question Printing house journals maintain public relations within the organisation.
Correct Answer True
Your Answer True
Question A ________ is a guiding principle for the decisions and actions of the group
Correct Answer Vision
Your Answer Vision
Question In literal terms, Vision is the ability to see ________ objects.
Correct Answer Physical
Your Answer Physical
Question Areas where we can set goals are
Correct Answer Personal development , Physical development , Professional accomplishment
Your Answer Personal development , Physical development , Professional accomplishment
Question Regular disciplines are tasks that we complete daily
Correct Answer True
Your Answer True
Question Getting rid of non-essential task is one of the keys to
Correct Answer Effective time management
Your Answer Wastage of time
Question People tend to procrastinate when they feel that the work is
Correct Answer Unimportant
Your Answer Unimportant
Question ________ are the greatest time waster for executives
Correct Answer Interruptions
Your Answer Paperwork
Question Personal negative emotions which make it difficult to do our best are
Correct Answer Jealousy , Anger , Strife
Your Answer Jealousy , Anger , Strife
Question Which statement applies to a "Message" ?
Correct Answer The encoded idea takes shape of the message
Your Answer The encoded idea takes shape of the message
Question As per Newman and Summer Communication is the Exchange of
Correct Answer Facts , Opinion , Emotions
Your Answer Facts , Opinion , Emotions
Question What is an attitude of Allness ?
Correct Answer Sophisticated role , Snap reactions , Fear
Your Answer Sophisticated role , Snap reactions , Fear
10BE
Question The receiver of the message has to encode the message
Correct Answer False
Your Answer False
Match The Following
Question
Communicator
Correct Answer
Receiver
Environmental stress
High temperature , humidity
Defensiveness
Self justification
Know all attitude
Barrier of allness
Your Answer
Receiver
High temperature , humidity
Self justification
Motivation
Question Head jerks indicate
Correct Answer Insolence and rejections
Your Answer Pride and haughtiness
Question Endomorph would mean
Correct Answer Fat , Round , Soft
Your Answer Fat , Muscular , Round
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Question Barrier for written communication can be
Correct Answer Language
Your Answer All of above
Match The Following
Question Correct Answer Your Answer
Letter Written Written
Record Kept Kept
Notice Issued Issued
Written Communication One – way process One – way process
Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web
World Wide Web
Question To prevent stress one should develop a proper ________
Correct Answer Perspective
Your Answer Perspective
Question Stress at times works
Correct Answer As motivator , As positive
Your Answer As demotivator , As negative
Question The three stages of stress are
Correct Answer Alarm stage , Resistance stage , Exhaustion stage
11BE
Your Answer Alarm stage , Resistance stage , Exhaustion stage
Question Resistance stage
Correct Answer It is the second stage of stress , Here the body repairs damage caused from
the stress
Your Answer It is the second stage of stress , Here the body repairs damage caused from the
stress
Question Two out of three customers are lost by a store because they are
Correct Answer Dis-satisfied with the service
Your Answer Not satisfied with variety of products
Question To deveolp a win-win situation during communication , one should have
Correct Answer Discussions
Your Answer Discussions
Question Ability to allow a person to develop a good relationship is
Correct Answer Learned
Your Answer Experience
Question One of the methods of building positive relationship with others are asking
for
Correct Answer Advice , Favour
Your Answer Advice
Question Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer True
Your Answer True
Question The maximum content on the slide should be limited to
Correct Answer 25 words
Your Answer 20 words
Question No visual aid should be kept on for too long
Correct Answer True
Your Answer True
Question Inside address contains
Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on
the envelope
Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the
envelope
Question Direct memo-routine enquiries
Correct Answer Day to day routine work discussed , Covers the vital bit of information
Your Answer They are direct written messages , Covers the vital bit of information
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may be formal or informal
Your Answer It is a review of progress made on an activity , They may be formal or informal
Question What is B2C?
Correct Answer Business to consumer , It is an internet domain , It is useful for products and
services when shopper's aim is convenience and buyer's aim need information about product
features and prices
12BE
Your Answer Business to consumer , It is an internet domain , It is useful for products and
services when shopper's aim is convenience and buyer's aim need information about product
features and prices
Question Printing house journals maintain public relations within the organisation.
Correct Answer True
Your Answer True
Question Contingency planning is
Correct Answer Setting aside a time to think and come up with a potential problem
Your Answer Setting aside a time to think and come up with a potential problem
Question A ________ is a guiding principle for the decisions and actions of the group
Correct Answer Vision
Your Answer Vision
Question Verve
Correct Answer Leadership , Analyse , Vision , Positive enthusiasm
Your Answer Analyse , Positive enthusiasm
Question Vision is an idea about how your present should be
Correct Answer True
Your Answer False
Question By trying to identify potential problems at the onset, it becomes possible to
prevent many more in near future
Correct Answer True
Your Answer True
Question Often the desire to meet a need can fuel a
Correct Answer Vision
Your Answer Vision
Question We waste our time that we could spend productively due to
Correct Answer Negative emotions
Your Answer Negative emotions
Match The Following
Question
Time management
Priority
Planning
Greatest possession
Correct Answer
Self management
Your Answer
Self management
Listing
Listing
Success
Success
T ime
Defensiveness
Question People resist doing their work in order of its importance
Correct Answer True
Your Answer False
Question Man who tries to justify himself is________
Correct Answer Defensive
Your Answer Defensive
13BE
Question The barrier to communication is called________
Correct Answer Noise
Your Answer Noise
Question Due to effective ________ the manager comes to know the hidden ability of
his subordinates
Correct Answer Communication
Your Answer Communication
Question The basic function of any business organisation is planning, organising,
staffing, directing and controlling
Correct Answer True
Your Answer True
Question The most visible part of face to face communication is
Correct Answer Body language
Your Answer Body language
14BE