LIST OF ATTEMPTED QUESTIONS AND ANSWERS
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LIST OF ATTEMPTED QUESTIONS AND ANSWERS KBE1 Question Ways to deal with procrastination effectively are Correct Answer Delegate task to others , Develop discipline , Determine whether given task is absolutely necessary Your Answer Delegate task to others , Develop discipline , Determine whether given task is absolutely necessary Question It can be used as legal record which may be used in the court of law Correct Answer Written communication Your Answer Written communication Question Printing of house journal responsibility generally lies with the Correct Answer Human resource department Your Answer Human resource department Question Written communication should be ________ to understand. Correct Answer Easy Your Answer Easy Question A ________ communication establishes and builds lasting relationships between people Correct Answer Two way Your Answer Two way Question In a life span of 72 years , how much of average time is spent on working Correct Answer One fifth Your Answer One fifth Question One should look at the present with the eye towards Correct Answer Future Your Answer Future Question Poor working condition of microphone, telephone etc are types of psychological barriers Correct Answer False Your Answer False they are physical barriers Question This makes communication difficult Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves Question ________ is doing yesterday's work today Correct Answer Procrastination Your Answer Procrastination Question Planning ahead will eliminate the wastage of time due to unexpected delays Correct Answer True Your Answer True Question Elememts of communication process are Correct Answer Channel , Decoding , Communicator Your Answer Channel , Decoding , Communicator Question Memorandums are usually initiated by Correct Answer Writer Your Answer Writer Question Memorandums are ________ letters. Correct Answer Internal Your Answer Internal Question Following are the functions of Manager Correct Answer Planning , Organising , Staffing Your Answer Planning , Organising , Instructing Question The first steps to becoming a great manager are simply Correct Answer Common sense Your Answer Common sense Question The concept of achieving success begins with ________ mental attitude Correct Answer Positive Your Answer Positive Question Some people tend to play with their lock of hair or pen when they are ________ Correct Answer Nervous Your Answer Nervous Question Major uses of staff reports are the branches of Armed forces. Correct Answer False Your Answer True Question The activities included in written communication are Correct Answer Business Letters , Reports , Notices Your Answer Business Letters , Reports , Notices Match The Following Question Seer Achievements Poor eyes Poor vision Correct Answer Your Answer Spiritualist Accomplishments Spiritualist Accomplishments Limited eyesight Llimited deeds Limited eyesight Llimited deeds Question People who do not have theit vision try to tell that your vision is Correct Answer Impossible , Not achievable Your Answer Impossible , Not achievable Question The last thing one knows is what to put ________ Correct Answer First Your Answer Eliminate Question This is very important in the business world Correct Answer Handshake Your Answer Handshake Match The Following Question Your Answer Correct Answer It can't be used once it is lost Time Time Opposite of procrastination is act too soon To solve a problem without complete information Ways to prevent interruption between you and the people To put someone between you and the people Time management technique list priorities Some people To put someone To know and list priorities To know and Question Guides for the manager to analyse the problem and give response Correct Answer Experience , Common sense Your Answer Confidence , Experience , Common sense Question Successful people employ a strategy of priorities to manage their time Correct Answer True Your Answer True Question Which of the following are physical barriers Correct Answer Ignorance of media , Environmental stress , Subjective stress Your Answer Ignorance of media , Environmental stress , Subjective stress Question Body of the letter consists of Correct Answer Main message Your Answer Main message Question Encoded ideas take the shape of ________ Correct Answer Message Your Answer Message Question Wisdom lies in Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Your Answer Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed Question ________ is the most remembered element in forming an impression of someone. Correct Answer Eye contact Your Answer Eye contact Question It is required for emerging successful strategy while interpreting results Correct Answer Review Your Answer Vision Question It is an invitation to do something Correct Answer Vision Your Answer Forecast Question To avoid stress stay away from things that are negative Correct Answer True Your Answer True Question It is possible to play fast and loose with words but it is much more difficult with gestures Correct Answer True Your Answer True Question Methods of presentation can be Correct Answer Reading , Memorising presentation Your Answer Reading , Memorising presentation Question Discussion is defined as Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy Your Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy , It results in dissatisfaction between both the parties LIST OF ATTEMPTED QUESTIONS AND ANSWERS KBE2 Question Examples of salutations would be Correct Answer Dear sir , Respected Sir Your Answer Dear sir , Respected Sir Question Examples for complimentary close would be Correct Answer Yours truly , Yours faithfully Your Answer Yours truly , Yours faithfully Question The matter in the memorandum may include Correct Answer Procedures , Rules , Instructions Your Answer Procedures , Rules , Instructions Match The Following Question Stress Strain Conviction Fear of risk Correct Answer Your Answer Positive and negative Ratrace Continuous stress Continuous stress Strong beliefs Mental illness Cause of stress Question The most valuable asset of a company is Correct Answer People Your Answer People Question People are drawn to others naturally who Correct Answer Help them Your Answer Help them Question Positive service helps to build positive Correct Answer Relationships Your Answer Attitude Question Treat everyone as important and Cause of stress Correct Answer Do not underestimate them , Understand them Your Answer Do not underestimate them , Understand them Question Taking advantage of others Correct Answer Does no good in the long run , It is not a sign of good and positive relationship Your Answer Does no good in the long run , It is not a sign of good and positive relationship Question A slide should only carry ________ information Correct Answer Important Your Answer Important Question The various occasions of presentations are Correct Answer Training session , Conference , Presenation of new business plans Your Answer Training session , Conference , Presenation of new business plans Question There is an outcome in every negotiation Correct Answer False Your Answer False Question One party is more than enough to have negotiation Correct Answer False Your Answer False minimum two parties are required Question A high score in Systematic Problem-Solving Process indicates Correct Answer You are analytical Your Answer You are focussed on results Question This is like the warehouse in electronic market Correct Answer Server Your Answer Website Question ________ communication is formulated more carefully than oral communication. Correct Answer Written Your Answer Written Question Report means Correct Answer A document in which given problem is examined , An account or statement which describes an opinion Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation Question What are technical reports? Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report Your Answer It differs from others in its subject matter , It is a highly specialised form of report Question The simplest proposal resembles memorandum. Correct Answer True Your Answer False Question ________ is a driving force and continues even after the mission statement is achieved Correct Answer Vision Your Answer Goals Question ________ is vital for manager to take decisions Correct Answer Information Your Answer Vision Question Our________ has the potential to limit us. Correct Answer Past Your Answer Past Question No one can achieve his dreams with ________ energy and ideas. Correct Answer Average Your Answer Average Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer Read between the lines , See opportunity Question A person without vision sees what is Correct Answer Convenient , Immediate Your Answer Convenient , Immediate , Whole world Question When there is lack of perspective one should Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures Your Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures True/False Question If a person tries to keep all his options open while pursuing his vision he will not make progress. Correct Answer True Your Answer False Question ________ are the building blocks for success Correct Answer Goals Your Answer Goals Question Goals help us to ________ Correct Answer Communicate Your Answer Success Question Which kind of attitude lets you see limitless opportunities around you? Correct Answer Positive mental attitude , Determination to overcome failure Your Answer Positive mental attitude , Determination to overcome failure , Indifferent Question A goal which is not measurable increases motivation Correct Answer False Your Answer False Question Thinking and planning is one of the best ways to Correct Answer Save time Your Answer Save time Question Time management is Correct Answer Self management Your Answer Managing personal time Question Ways to overcome laziness are Correct Answer Using planner , Work away from home , Start early Your Answer Using planner , Start early , Empowerment Question Working away from home makes it easier to focus on our job Correct Answer True Your Answer False Question What is meant by "Snap Reactions" Correct Answer Hurried interpretations about the message being communicated Your Answer Hurried interpretations about the message being communicated Question Unjust assumptions are: Correct Answer Misinterpretation of message Your Answer Misinterpretation of message Question It is said that Indians are good Planners but bad ________ Correct Answer Executors Your Answer Executors Question Mechanical barriers in communication includes Correct Answer Bad telephone connection , Whistling loudspeakers Your Answer Bad telephone connection , Whistling loudspeakers Question What are linguistic/Cultural barriers ? Correct Answer Difference in languages , Difference in Sikhs And Muslims culture Your Answer Difference in languages , Frame of mind , Difference in Sikhs And Muslims culture Question One way communication informs the receiver whereas two way communication is an exchange of information Correct Answer True Your Answer True Question Facial muscle is an instrument of Correct Answer Communication Your Answer Gesture Question When we cross our legs or fold our arms across our chest while we talk, it would indicate that Correct Answer Closing off communication Your Answer Uncomfortable in communication Match The Following Question Pounding the fist on table Kind of non verbal communication Clothing , hair, jewellery, cosmetics Correct Answer Your Answer Anger Anger Eye contact Body language Appearance The handshake that conveys confidence is Firm and dry LIST OF ATTEMPTED QUESTIONS AND ANSWERS Appearance Firm and dry KBE3 Question Different types of memorandums would be Correct Answer Direct memo , Indirect Your Answer Direct memo , Indirect Question The complimentary close of a letter must agree in tone with salutation Correct Answer True Your Answer True Question Worrying about risk is the shortest route to Correct Answer Ineffectiveness Your Answer Ineffectiveness Question We should learn to prevent stress from becoming________ Correct Answer Strain Your Answer Distress Question ________ can prompt people to find a better way of doing things Correct Answer Stress Your Answer Stress Question Some of the strategies to prevent stress from becoming distress are Correct Answer Develop proper perspective , Work in areas of strength , Avoid ratrace Your Answer Develop proper perspective , Work in areas of strength , Avoid ratrace Match The Following Question Answer Work hard family or health Stop taking on more work overload Correct Answer Not at the cost of family or health To get rid of overload Deeper coviction person Stronger the person Body recognises the stressor Resistance stage and prepares to fight Alarm stage Your Not at the cost of To get rid of Stronger the Question All kinds of stress can be avoided Correct Answer False Your Answer False Question It makes communication easier Correct Answer Being friendly Your Answer Being friendly Question The best way in a positive relationship is to admit when you are ________. Correct Answer Wrong Your Answer Right Question The best realtionship is one in which both the parties are constantly ________ from one another. Correct Answer Receiving Your Answer Receiving Question Credibility loss is Correct Answer Friendship loss , Destroys business relationships , Opportunities lost Your Answer Friendship loss , Destroys business relationships , Opportunities lost Question The potential for good relationship increase when we begin to focus on ourselves. Correct Answer False Your Answer False Question Advantage of reading presentation is Correct Answer Accuracy is maintained Your Answer Accuracy is maintained Question Visual aids should be positioned Correct Answer Visible to the audience Your Answer Visible to the audience Question ________ has come to be used in preference to public speaking Correct Answer Presentation Your Answer Presentation Question What is the most important part of any letter? Correct Answer Body Your Answer Body Question It is similar to an ordinary store or shop, virtual trading Correct Answer Electronic market Your Answer Electronic market Question Date is normally written in the ________ corner. Correct Answer Right Your Answer Right Question ________ normally consists of outward number and date of any previous correspondence. Correct Answer Reference Your Answer Reference Question Reference means Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent Your Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent , It refers to the outward number of letter being sent Question Policy memorandums and directives are Correct Answer Messages which give work rules,procedures,instructions etc , Covers important information Your Answer Messages which give work rules,procedures,instructions etc , Covers important information Question House journals are a type of oral communication. Correct Answer False Your Answer False Question Telesales is generating and qualifying new leads for closure by another sales channel. Correct Answer False Your Answer True Question Progress reports are formal in nature. Correct Answer False Your Answer True Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True Question A ________ is a guiding principle for the decisions and actions of the group Correct Answer Vision Your Answer Vision Question In literal terms, Vision is the ability to see ________ objects. Correct Answer Physical Your Answer Physical Question Areas where we can set goals are Correct Answer Personal development , Physical development , Professional accomplishment Your Answer Personal development , Physical development , Professional accomplishment Question Regular disciplines are tasks that we complete daily Correct Answer True Your Answer True Question Getting rid of non-essential task is one of the keys to Correct Answer Effective time management Your Answer Wastage of time Question People tend to procrastinate when they feel that the work is Correct Answer Unimportant Your Answer Unimportant Question ________ are the greatest time waster for executives Correct Answer Interruptions Your Answer Paperwork Question Personal negative emotions which make it difficult to do our best are Correct Answer Jealousy , Anger , Strife Your Answer Jealousy , Anger , Strife Question Which statement applies to a "Message" ? Correct Answer The encoded idea takes shape of the message Your Answer The encoded idea takes shape of the message Question As per Newman and Summer Communication is the Exchange of Correct Answer Facts , Opinion , Emotions Your Answer Facts , Opinion , Emotions Question What is an attitude of Allness ? Correct Answer Sophisticated role , Snap reactions , Fear Your Answer Sophisticated role , Snap reactions , Fear Question The receiver of the message has to encode the message Correct Answer False Your Answer False Match The Following Question Correct Answer Communicator Receiver Environmental stress High temperature , humidity Defensiveness Your Answer Receiver High temperature , humidity Self justification Know all attitude Barrier of allness Self justification Motivation Question Head jerks indicate Correct Answer Insolence and rejections Your Answer Pride and haughtiness Question Endomorph would mean Correct Answer Fat , Round , Soft Your Answer Fat , Muscular , Round LIST OF ATTEMPTED QUESTIONS AND ANSWERS BEE1 Question Barrier for written communication can be Correct Answer Language Your Answer All of above Match The Following Question Correct Answer Your Answer Letter Written Written Record Kept Kept Notice Issued Issued Written Communication One - way process One - way process Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web Question To prevent stress one should develop a proper ________ Correct Answer Perspective Your Answer Perspective Question Stress at times works Correct Answer As motivator , As positive Your Answer As demotivator , As negative Question The three stages of stress are Correct Answer Alarm stage , Resistance stage , Exhaustion stage Your Answer Alarm stage , Resistance stage , Exhaustion stage Question Resistance stage Correct Answer It is the second stage of stress , Here the body repairs damage caused from the stress Your Answer It is the second stage of stress , Here the body repairs damage caused from the stress Question Two out of three customers are lost by a store because they are Correct Answer Dis-satisfied with the service Your Answer Not satisfied with variety of products Question To deveolp a win-win situation during communication , one should have Correct Answer Discussions Your Answer Discussions Question Ability to allow a person to develop a good relationship is Correct Answer Learned Your Answer Experience Question One of the methods of building positive relationship with others are asking for Correct Answer Advice , Favour Your Answer Advice Question Relationships have to be mutually beneficial and healthy to both the parties. Correct Answer True Your Answer True Question The maximum content on the slide should be limited to Correct Answer 25 words Your Answer 20 words Question No visual aid should be kept on for too long Correct Answer True Your Answer True Question Inside address contains Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope Question Direct memo-routine enquiries Correct Answer Day to day routine work discussed , Covers the vital bit of information Your Answer They are direct written messages , Covers the vital bit of information Question What is progress report? Correct Answer It is a review of progress made on an activity , They may be formal or informal Your Answer It is a review of progress made on an activity , They may be formal or informal Question What is B2C? Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices Question Printing house journals maintain public relations within the organisation. Correct Answer True Your Answer True Question Contingency planning is Correct Answer Setting aside a time to think and come up with a potential problem Your Answer Setting aside a time to think and come up with a potential problem Question A ________ is a guiding principle for the decisions and actions of the group Correct Answer Vision Your Answer Vision Question Verve Correct Answer Leadership , Analyse , Vision , Positive enthusiasm Your Answer Analyse , Positive enthusiasm Question Vision is an idea about how your present should be Correct Answer True Your Answer False Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future Correct Answer True Your Answer True Question Often the desire to meet a need can fuel a Correct Answer Vision Your Answer Vision Question We waste our time that we could spend productively due to Correct Answer Negative emotions Your Answer Negative emotions Match The Following Question Time management Priority Planning Greatest possession Correct Answer Self management Listing Success T ime Question People resist doing their work in order of its importance Correct Answer True Your Answer False Question Man who tries to justify himself is________ Correct Answer Defensive Your Answer Defensive Question The barrier to communication is called________ Correct Answer Noise Your Answer Self management Listing Success Defensiveness Your Answer Noise Question Due to effective ________ the manager comes to know the hidden ability of his subordinates Correct Answer Communication Your Answer Communication Question The basic function of any business organisation is planning, organising, staffing, directing and controlling Correct Answer True Your Answer True Question The most visible part of face to face communication is Correct Answer Body language Your Answer Body language LIST OF ATTEMPTED QUESTIONS AND ANSWERS BEE2 Question The body of the letter may be divided into Correct Answer Opening Para , Main communication , Closing paragraph Your Answer Opening Para , Main communication , Closing paragraph Question Few stress can be avoided as a result of Correct Answer Mental attitude Your Answer Forgetting it Question Stress is called the mother of ________ Correct Answer Achievements Your Answer Demotivation Question A good company differs from another in terms of ________ quality. Correct Answer Service Your Answer Infrastructure Question A transparency should have________lines Correct Answer 25-30 Your Answer 15-20 Question Factors important to successful negotiation are Correct Answer Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties Your Answer Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties Match The Following Question Correct Answer Your Answer Reading presentation Accuracy Accuracy Introductory remarks Beginning Beginning Concession Special consideration Two aprties are required Middle Main body of presentation Main body of presentation Question The pattern of busines letter is called Correct Answer Layout Your Answer Layout Question Common form of salutation is Correct Answer Dear Sir Your Answer Thanking you Question Head address is the Correct Answer Name , address and tel no of the sender of the letter Your Answer Name , address and tel no of the sender of the letter , Signature of the sender Question Outward number is Correct Answer Specific number for the letters that are sent , Specific number used on letters for further reference Your Answer Specific number for the letters that are sent , Specific number used on letters for further reference Question Major users of Staff reports are Correct Answer Indian Air force , Indian Navy , Border security force Your Answer Indian Air force , Indian Navy , Border security force Question Reports play a very important role in business organisation especially for checking performance. Correct Answer True Your Answer True Question A report is made after thorough enquiry. Correct Answer True Your Answer False Question One of the most important characteristic of successful manager is that of Correct Answer Vision Your Answer Vision Question In order to realise new things one should Correct Answer Be willing to do new things , Look for ideas , Be observant Your Answer Be willing to do new things , Look for ideas , Be observant Match The Following Question Correct Answer Your Answer Vision Visualize future Sense of direction Positive changes Positive growth Positive growth Pressures Limited vision Limited vision Keen foresight Power of imagination Visualize future Question Goals give ________ target to shoot for Correct Answer Tangible Your Answer Tangible Question Goals give us a sense of Correct Answer Purpose , Tangible target Your Answer Purpose , Tangible target , Objectives Question 98 out of 100 people are dissatisfied as Correct Answer They have no goal , No purpose to drive them Your Answer No purpose to drive them , They are pessimist , They have reconciled to the present situation Question Without defined goals success is attainable Correct Answer False Your Answer False Question One is not able to time due to Correct Answer Lack of discipline , Negative attitude Your Answer Lack of motivation , Lack of discipline , Negative attitude Question Message in a communication should be Correct Answer Brief Your Answer Brief Question The communication process begins with ________ who transmits the message Correct Answer Sender Your Answer Communicatee Question The ________ context refers to the nature of relationship between the communication as well as who is present Correct Answer Social Your Answer Cultural Question Physiological noise is in the form of Correct Answer Hearing disorders , Illness Your Answer Hearing disorders , Illness , Hostility Question What are the principles of Effective communication ? Correct Answer Clarity of objective , Selection of media , Feedback Your Answer Clarity of objective , Selection of media , Feedback Question Feedback is immediate in busines organisation Correct Answer True Your Answer False Question Business Communication is always goal oriented Correct Answer True Your Answer False Question If a person taps his feet/foot it would mean Correct Answer Impatience Your Answer Impatience Question Brief eye contact means the person is Correct Answer Nervous Your Answer Intense interest Question Man is recognised by his Correct Answer Behaviour Your Answer Behaviour Question Holding your head high would be sign of Correct Answer Honour , Confidence Your Answer Honour , Confidence , Self-respect Question Communication is a process of which type Correct Answer Ir-reversible , Two way Your Answer Ir-reversible , Two way LIST OF ATTEMPTED QUESTIONS AND ANSWERS BEE3 Match The Following Question Correct Answer Your Answer Hurried interpretations snap reactions snap reactions Misunderstanding Unjust Assumptions Unjust Assumptions Know all attitude Barrier of allness Barrier of allness Whistling microphone maintenance of devices maintenance of devices Media Channel Channel Question People who focus their attention on ________ rarely build positive lasting relationships. Correct Answer Themselves Your Answer Co-workers Question A person tends to break another person's trust when Correct Answer The person is inconsistent , His words and action do not match , He loses credibility Your Answer The person is inconsistent , His words and action do not match , He loses credibility Question Negotiation by its very nature is a Correct Answer Compromise Your Answer Process Question The role of audio visual aids in presentations help in overcoming Correct Answer Physical barrier Your Answer Mental barrier Question During negotiation one needs to control________ Correct Answer Emotions Your Answer Emotions Question The middle part of presentation contains Correct Answer Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits Your Answer Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits Question Visual aids are Correct Answer Film slides , Pictures , Diagrams Your Answer Film slides , Pictures , Diagrams Question A high score in Commitment to Continuous Self-Development indicates Correct Answer You are open to learning Your Answer You are open to learning Question It can be created by using templates or macros Correct Answer Memorandum Your Answer Mail Question What is audit report Correct Answer It is a short form report , It is a long form report , It verifies accountant's inspection of firm's financial record Your Answer It is a short form report , It is a long form report , It verifies accountant's inspection of firm's financial record Question Memorandums cannot be structured in email system. Correct Answer False Your Answer False Question House journals are used by organisations for public circulation. Correct Answer False Your Answer False Question Policies and directives are compiled in policy manuals. Correct Answer True Your Answer True Question ________ means that the future must be seen and communicated to the team Correct Answer Vision Your Answer Mission Question ________ is a driving force and continues even after the mission statement is achieved Correct Answer Vision Your Answer Vision Question Before starting any activity following must be thought in advance Correct Answer Objectives , Alternatives , Costs involved Your Answer Objectives , Costs involved , Time Question Vision brings greater benefits and opens incredible doors of Correct Answer Opportunity Your Answer Opportunity Question In less literal terms Vision is the ability to Correct Answer Read between the lines , See opportunity Your Answer Read between the lines , See opportunity Question A person without vision sees Correct Answer What is immediate , What is convenient Your Answer What is immediate , What is convenient Question Vision is inborn. Correct Answer False Your Answer False Question The areas which help you to develop a mindset are Correct Answer Crystallize thinking , Develop sincere desire , Confidence Your Answer Crystallize thinking , Develop sincere desire , Confidence Question Delegation is the special ability to recognise your own special abilities and limitations Correct Answer False Your Answer False Question What is meant by "Snap Reactions" Correct Answer Hurried interpretations about the message being communicated Your Answer Hurried interpretations about the message being communicated Question When people don't know whether to believe what they are hearing or what they are seeing they go with the Correct Answer Body language Your Answer Gestures Question The greater the gesture the louder the ________ Correct Answer Speech Your Answer Speech Question ________ conveys crucial message about power, status and concern for the person we meet Correct Answer Handshake Your Answer Handshake Match The Following Question Correct Answer Your Answer Head stiffly held Pride Pride Subordinate Brief eye contact Clothing Tapping foot Impatient Impatient Dilated pupils Surprised Surprised Question Ways to minimise or avoid interruption are Correct Answer Work in blocks of time , Work early in the morning , Hire a secretary Your Answer Work in blocks of time , Work early in the morning , Hire a secretary
