Salford City Council
Community, Health and Social Care
Appendix 4.1
Summary of Complaints and Compliments Received Between 1 April 2005 and 31 March 2006
INFORMAL COMPLAINTS
Business Unit
Adults and Older People
Adults and Older People – East
Adults and Older People – West
Community Occupational Therapy
Day Care
Home Care
Hope Hospital Team
Intermediate Care
Meals
Physical Disability
Sensory Disability
Leisure and Culture
Arts Development
Libraries and Information
Museums
Community and Other
Community Services
Drug and Alcohol Action Team
Welfare Rights and Debt Advice Service
FORMAL STAGE
COMPLAINTS
3
REVIEW
PANEL
Direct to
Team
Via
Total
Crompton
House
2
1
1
12
5
2
4
10
1
1
3
5
2
2
0
0
2
0
3
0
5
6
3
14
5
2
6
10
4
1
0
12
0
1
0
0
1
12
0
1
0
0
1
0
0
2
0
0
1
1
1
1
COMPLIMENTS
Direct to
Team
Via
Crompton
House
Total
30
9
24
84
18
10
155
6
4
2
1
1
0
1
2
1
0
0
0
0
31
10
24
85
20
11
155
6
4
2
0
6
0
0
0
0
0
6
0
0
6
21
1
0
0
1
6
21
Salford City Council
Community, Health and Social Care
Appendix 4.2
Summary of Complaints and Compliments Received Between 1 April 2005 and 31 March 2006
INFORMAL COMPLAINTS
Business Unit
FORMAL STAGE
COMPLAINTS
3
REVIEW
PANEL
Direct to
Team
Learning Difficulties
Assessment and Care Co-ordination
10
Provision
0
Mental Health
Mental Health Services
No Stats Provided
Support Services
Directorate and Central
0
Transport
3
Asset Management and Facilities
0
Finance
0
Client Affairs
1
Commissioning, Performance and Customer Care
0
Via
Total
Crompton
House
COMPLIMENTS
Direct to
Team
Via
Crompton
House
Total
25
0
0
0
25
0
2
1
12
1
6
6
0
0
0
0
2
0
1
0
0
0
5
0
1
1
0
15
33
0
0
0
0
1
0
0
0
0
2
16
33
0
0
0
2
1
Salford City Council
Community, Health and Social Care
Appendix 4.3
Summary of Complaints and Compliments Received Between 1 April 2005 and 31 March 2006
INFORMAL COMPLAINTS
Business Unit
FORMAL STAGE
COMPLAINTS
3
REVIEW
PANEL
Direct to
Team
Via
Total
Crompton
House
COMPLIMENTS
Direct to
Team
Via
Crompton
House
Total
Children
Children and Families – East
Children and Families – West
Children Leaving Care (Next Steps)
Children's Resources
Child Protection and Reviewing
Family Placement
Royal Manchester Children’s Hospital
Salford Families (Childhood Disabilities)
3
10
4
14
4
14
4
83
No Stats Provided
1
3
0
1
1
4
0
1
141
67
208
1
4
No Stats Provided
69
0
1
0
TOTAL
0
0
0
73
3
0
0
0
0
1
1
10
0
0
0
73
0
0
0
0
0
521
10
531
Salford City Council
Community, Health and Social Care
Appendix 4.4
Summary of Complaints and Compliments Received Between 1 April 2005 and 31 March 2006
Adults and Older People
Leisure and Culture
Community and Other
Learning Difficulties
Mental Health
Support Services
Commissioning, Performance and Customer Care
Children and Families
TOTAL
Customer Services Referrals
Adults
Children
COMPLIMENTS
348
6
28
25
0
49
2
73
531
FORMAL
COMPLAINTS
3
0
1
1
0
0
0
5
10
INFORMAL
COMPLAINTS
56
13
2
13
6
7
0
111
208
* Welfare Rights had 389 positive comments from questionnaires
46 and 17 negative comments from questionnaires
23
TOTAL 69